Výhody: "Seats were comfortable"
Nevýhody: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Nevýhody: "Seat could have been more comfortable but the leg room was good"
Výhody: "Flight left on time & arrived on time."
Nevýhody: "Quality of the snack could be improved."
Výhody: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Nevýhody: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Výhody: "Lost the luggage"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Swiss is always excellent"
Nevýhody: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Nevýhody: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Výhody: "Staff, food, on board entertainment all very impressive. Great flight."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Výhody: "Loved the warm and very delicious quiche, thank you!"
Nevýhody: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Výhody: "Good on board service"
Nevýhody: "Again delayed"
Výhody: "Flight was on time"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Good and fast service"
Nevýhody: "The size you allow for the hand baggage is insufficient"
Výhody: "Very professional!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Too hot. Even after several requests nobody lowered the temperature. Very cold manners except for one attendant who was friendly"
Nevýhody: "Service, Temperature, Attitude"
Výhody: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Nevýhody: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Výhody: "Friendly crew, clean flight"
Nevýhody: "Charged 45 SF (about $50) to check 1 bag"
Výhody: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Excellent service, comfortable, clean, on time."
Výhody: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Výhody: "The new aircraft"
Nevýhody: "Lavatory wasn't clean enough"
Výhody: "Boarding was on time."
Nevýhody: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Výhody: "Everything ran like clockwork"
Výhody: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Nevýhody: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Výhody: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Výhody: "A swiss machine..."
Nevýhody: "the smell someone left in the bathroom before me."
Výhody: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."
Výhody: "the punctualty"
Nevýhody: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
Nevýhody: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Výhody: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
Nevýhody: "The seats were a bit close, but not terrible. The seats themselves were comfortable."
Výhody: "crew was great. Food was excellent. Bathrooms in good shape."
Nevýhody: "No internet. Very slim choices for entertainment."
Výhody: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Výhody: "Excellent boating procedure Friendly crew good service"
Nevýhody: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Nevýhody: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Nevýhody: "rip off at boarding. very intellectual airline. we had a piece of luggage for two. total weight 8.2kg. I have been flying with this case for more than 10 years without any problems. aegeian found out that he 1.5! cm is too long. we would have to pay 50 euros. I go to court with this bill"
Výhody: "The crew"
Nevýhody: "The kosher food"
Nevýhody: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Výhody: "Everything was perfect"
Nevýhody: "More drinks less food at night flight for short destination"
Výhody: "Crew was excellent"
Nevýhody: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Nevýhody: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Nevýhody: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Výhody: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Nevýhody: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Výhody: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Nevýhody: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."
Výhody: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Nevýhody: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."
Výhody: "Thanks for upgrading us to Premium economy"
Výhody: "The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean."
Nevýhody: "Flight was delayed 30 minutes"
Výhody: "Cabin crew were excellent. Didn’t try the food because I was very sleepy. The business class cabin was pretty much economy seats with the middle blocked out. But I managed to sleep the entire flight. I have flown Aegean/Olympic on almost all their aircraft and I always look forward to my flight."
Nevýhody: "Being everything economy seats they’re a bit stiff. I knew the flight was delayed but the airport monitors in Budapest didn’t update to indicate it was boarding."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "Boarding from the club was a wonderful innovation."
Výhody: "The food was nice and they offered Greek products which made the experience more fun."
Nevýhody: "We thought we had the right sized bags, but must have missed the weight restriction (and had to pay). In the future we'll be keeping our carry-on bags under 8kg."
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "Good food, great service with a smile, clean planes, good boarding process (as long as it was with them.) I don't know what else they could do. I am traveling 100+ times a year mostly in the US and UK and I am very impressed with their service."
Nevýhody: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Výhody: "On time and good service"
Výhody: "I liked that I was going to Israel – I didn't like being an hour and a half late losing my luggage and not knowing when I'm going to receive it"
Nevýhody: "Lost my luggage – plain one and a half hours late"
Výhody: "The food the seats"
Nevýhody: "It was basic"
Výhody: "The flight was ok, in time."
Nevýhody: "I wasn't expecting such a rude crew, Greek people were incredibly nice everywhere and this was the first time in a flight that I felt so disrespected. From check in being the only one questioned about visa and documents (we don't need visa) to being mistreated during flight. Really disappointed."
Výhody: "Leg space. Courtesy of Staff. Timely departure."
Výhody: "the service food and punctuality"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Everyone was so friendly & the food was delish!"
Nevýhody: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Výhody: "on such a short trip, you don't expect a snack and service. They did."
Nevýhody: "zero complaint here"
Výhody: "The excellent service. The Beautyful stylish Stewardesses. The fact that the airline changed my flight from 2 stopovers to one."
Výhody: "Cabin crew was friendly and helpful. The plane was clean and for the most part departed and arrived on time."
Nevýhody: "The boarding process...it was a zoo. All customers are in line boarding at the same time and the gate agent did nothing to prevent it. The cost for a checked bag was 45 Euro which seems awfully high to me. Perhaps it's cheaper if you book it beforehand as opposed to at the airport."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "I missed the flight because I was provided an incorrect departure time in the booking confirmation. I was not provided any indication of the departure time change and had to pay 129$ changing fee. Never booking through this website again."
Výhody: "Everything is perfect"
Výhody: "The overweight woman who checked me in was aweful. As soon as I told her I was helping refugees in Greece, her attitude completely changed towards me. She was on my case until I boarded the plane. I will never again fly with Aegean!"
Nevýhody: "Terrible EXPERIENCE! Aweful."
Výhody: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Nevýhody: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Nevýhody: "Seating is extremely cramped"
Výhody: "Will never purchase tickets through kayak ever again"
Nevýhody: "Complete experience and issue, resolution"
Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."
Výhody: "Comfortable seat."
Nevýhody: "Quality of red wine"
Výhody: "Lost my luggage"
Nevýhody: "Not loosing my suitcase!"
Nevýhody: "small seats,no LCD for each one,food nor so good."
Výhody: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Výhody: "Everything was awesome best flight i had in my life."
Výhody: "Liked all except the food"
Nevýhody: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Výhody: "There werecseats available at gate area to wabit for plane."
Nevýhody: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Nevýhody: "No place to put my feet. No foot room"
Výhody: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Nevýhody: "I really can’t think of anything I didn’t like!"
Výhody: "Crew was very friendly, food was decent and the boarding was a breeze."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Nevýhody: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Nevýhody: "Service was bad"
Výhody: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Výhody: "Excellent service."
Nevýhody: "Somewhat expensive for Vienna - Brussels one way route."
Výhody: "Super friendly"
Nevýhody: "No entertainment"
Nevýhody: "It was late No food"
Výhody: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Nevýhody: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Nevýhody: "Both flights were delayed. Food selection was poor."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Love the coordination"
Nevýhody: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Výhody: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Nevýhody: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Plenty of leg room in economy. Will fly again."
Nevýhody: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Výhody: "The service and the overall flight quality, the pilot was very good!"
Výhody: "Nice crew"
Nevýhody: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Nevýhody: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Nevýhody: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Nevýhody: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Výhody: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Výhody: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Nevýhody: "Ground crew was a big bottleneck and Austrian security did not help."
Nevýhody: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Výhody: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Nevýhody: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Nevýhody: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Výhody: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Nevýhody: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Výhody: "Everything seemed all right"
Very happy good flight ✈️ excellent
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Výhody: "The flight experience was smooth!"
Nevýhody: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Výhody: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Nevýhody: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Výhody: "WeII, I didn't die."
Nevýhody: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Nevýhody: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Výhody: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Nevýhody: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Výhody: "Crew was good, short flight on an older aircraft, everything was fine"
Nevýhody: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Nevýhody: "This flight is apparently consistently late"
Nevýhody: "My bag making it to my destination not broken."
Nevýhody: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Nevýhody: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Výhody: "The crew is fantastic team,Dana is the best!Thank you"
Výhody: "Comfy and clean"
Nevýhody: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Výhody: "Pleasant staff, wonderful food, very pleasant flight"
Nevýhody: "Nothing, everything was very good"
Výhody: "I didn't get to my AirSerbia flight."
Nevýhody: "I didn't get to my AirSerbia flight."
Výhody: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Nevýhody: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Výhody: "My isle seat"
Nevýhody: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Výhody: "On time flights both directions"
Nevýhody: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Výhody: "Quick and short flight. Plane was clean and comfortable"
Nevýhody: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Nevýhody: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Nevýhody: "Flight was late and caused loss of connection flight to Amsterdam"
Nevýhody: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Výhody: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Nevýhody: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Výhody: "Comfortable aircraft"
Výhody: "Nice service."
Nevýhody: "Small aircraft"
Výhody: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Nevýhody: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Výhody: "New plains, great crew, on time. Quick check in, great price."
Nevýhody: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Výhody: "I like it was fun"
Nevýhody: "I liked everything"
Nevýhody: "No enerertainment and no food."
Výhody: "A short connection"
Výhody: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Nevýhody: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Nevýhody: "My luggage was lost."
Nevýhody: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Výhody: "The staff was great"
Nevýhody: "The movies are outdated"
Výhody: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Nevýhody: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Výhody: "Very friendly staff"
Nevýhody: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Nevýhody: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Výhody: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Nevýhody: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Nevýhody: "Long Layovers"
Výhody: "Good company"
Nevýhody: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Výhody: "Air Serbia has a great service and tasty menu"
Výhody: "New interiors and uniforms for stuff , even the stuff is super smiley"
Nevýhody: "Nothing , everything was just wright"
Nevýhody: "The landing was very hard."
Výhody: "Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft."
Nevýhody: "There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon."
Nevýhody: "They are so unfriendly, had to buy new ticket and paid extra $1,270.00,they said " you are late ""
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Everything could be better"
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Nevýhody: "Comfort and food"
Nevýhody: "Rude and incompetent staff. You get what you pay for."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Kiwi booking through kayak was deceptive and I had to pay for a ticket at check after learning Ryanair does not do business with kiwi. Price was more than double and kiwi also billed me. Thanks!"
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Nevýhody: "We had more than 2 hours delay and although the company knew that that would be the case, they didn't let us know beforehand. We only found out when we arrived at the airport. Apparently the delay was because the aircraft had come with more than 2 hours delay from London so the company was fully aware our flight would also be delayed."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "Cheap prices"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Výhody: "Attendants on the planes were VERY friendly. Excellent"
Nevýhody: "We purchased priority tickets and were last on the plane. There was no organization at all. Everyone rushed the plane because we were hoarded onto a bus and told to walk to the plane. I'm small so all of the rude people rushed the plane and I had to wait in the back or get trampled. Why did I pay extra for priority? Even at the gate. People just moved the barrier and sat in the priority section. No enforcement of rules at all. So everyone got priority treatment - or you could say no one got priority treatment, just some of us paid extra to be treated like cattle."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "I was charged 62 eu for my carry on. It was about 1in to tall."
Nevýhody: "All ok"
Nevýhody: "I didn't like the fact that I had no access to my email until an hour and forty minutes before my flight and then saw I had to check in online witch I tried doing once I saw the email and because I was late by 10 minutes they charged me more than what I paid for my tickets! So wrong! And they were so rude about it at the airport! I will never fly with them again."
Výhody: "nothing bad attitude , theft by law , non-helping employees , misleading information."
Nevýhody: "i went to airport and astonished that they sent me an email ( during my vacation ) saying that I must check in online ( I didn't took my vacation to read emails especially when the email is sent the same day i will travel ) , i went to pay the check in fees ( which are very high ) , the system refused the master card , Visa card and the employee refused the 500 euro bill , i was compulsory to draw cash from ATM machine , when I came back to counter the employees refused to check me in saying ( you are late now !!!!!!!!!!!) , i was late because of your way of working and misleading customers. as a result i lost more than 1500 euro to get new tickets from Thessaloniki-Athens then Amman and getting a hotel for additional night and taxis ...etc . what made me laugh is that my refund was refused by Ryanair . this is a joke company and I'm thinking in suing them ."
Výhody: "Flight was fine"
Nevýhody: "We never got the email that we had to check in. As a consequence my wife and I had to pay for our tickets again."
Nevýhody: "Made me pay $125 for not checking in 24 hours in advance. I'm sorry my hotel didn't have WI-FI so I couldn't log in."
Výhody: "Very easy, no hassles; Beauvais is a small airport at a distance from Paris but the bus service is excellent."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Výhody: "The plan is clean, the crew are welcoming"
Nevýhody: "It's my first time i travel with Ryanair...and maybe it will be the last one... i bought the tickets and i paid for it.. because i didn't print it hard copy.. I PAID FOR ANOTHER TWO TICKETS... it's not logical.. maybe this is your policy but take a small extra charge not 100%"
Výhody: "We may be able to find cheap tickets with Ryanair but this also comes with horrible service. They charge 3 euros for water ( in flight) and if for some reason your phone stops working and you have not printed your passes they charge 45 euros to print your tickets. We may be able to find cheap tickets with Ryanair but this also comes with horrible service."
Výhody: "They were cheap and on time."
Nevýhody: "This is my first and hopefully last flight with Ryan air. Cost savings has reached its limit. Never have I been on such an uncomfortable plane. The seats are so cramped: tilted at an impossible angle to squeeze in more chairs. Horrible experience."
Výhody: "Got a great price on our flight, and would do it again for sure."
Nevýhody: "Never-ending queues for boarding, as much as 40 minutes before the flight. You couldn't even see where you were going to have your documents checked. Chaos is the right word here."
Nevýhody: "I was late 2 min to my flight from Athens to Thessaloniki and they did not board me very rood staff at the ck in, I had to buy one way ticket with agean airline"