Výhody: "It was great..."
Nevýhody: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Výhody: "Cabin crew were very helpful and polite."
Nevýhody: "Food lacked flavor."
Nevýhody: "Seat cushion could use more cushioning. Larger portions of drinks served"
Nevýhody: "Wider arm rests"
Výhody: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Výhody: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Nevýhody: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
Výhody: "Everything, the service and the food is great."
Nevýhody: "Keep it up"
Výhody: "Perfect service, never had a more pleasant and attentive crew"
Nevýhody: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Výhody: "Service was excellent. Premium economy seats well worth the few extra $$."
Výhody: "Food was great"
Nevýhody: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Výhody: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Nevýhody: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Výhody: "Food was acceptable. Stewardess very helpful"
Nevýhody: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Nevýhody: "Cancelled flight"
Výhody: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Nevýhody: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Výhody: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Nevýhody: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Výhody: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Nevýhody: "No complaints! Not even one!"
Výhody: "Awefull I did get to use my ticket"
Nevýhody: "Japan could have helped me change my name in my reservation to match my passport"
Nevýhody: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Výhody: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Nevýhody: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Výhody: "Service and staff was good"
Nevýhody: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Výhody: "Crew was very pleasant"
Nevýhody: "Food was fair, not great."
Výhody: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Nevýhody: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Výhody: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Nevýhody: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Výhody: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Výhody: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Výhody: "Service was amazing. Flight attendants were very..attentive!"
Výhody: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Výhody: "Simply excellent !!!"
Výhody: "best comfy seat! best food best service! I will use japan airline again!"
Výhody: "Crew very helpful and courteous"
Výhody: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Výhody: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Nevýhody: "I think it would be good to put more food that is geared to a more international palate."
Výhody: "The flight attendants were very kind and attentive."
Nevýhody: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Výhody: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Výhody: "prompt check in , ample baggages allowances, food and overall steward services."
Výhody: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Nevýhody: "No complaints!"
Výhody: "The hospitality of the crew"
Výhody: "Clean and very good service."
Výhody: "Comfortable and spacious for economy class. Very helpful staff."
Nevýhody: "If I have to be picky the movie selection didn't seem great."
Výhody: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Výhody: "The service was excellent and the food was awesome as always!"
Výhody: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Výhody: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Výhody: "The excellent service and courteous staff."
Nevýhody: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Výhody: "The service, food, entertainment, everything was perfect. Thanks so much"
Výhody: "SERVICE was amazing and everything was very smooth"
Nevýhody: "Food and entertainment"
Nevýhody: "failed to give credit for cancel flight."
Nevýhody: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Výhody: "The crew was excellent!"
Výhody: "I like ailes center seat it's easy to get in or out."
Nevýhody: "Should have the option for reserved the seat not only priority travelers ."
Výhody: "Everything was great!"
Nevýhody: "More dates available for reward redemption"
Výhody: "Services from the crew and the seat are what expected being in eco-normic class."
Nevýhody: "can upgrade or afford to go by at least business class"
Výhody: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Nevýhody: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Výhody: "The crew was amazing and accommodating as we had an infant."
Nevýhody: "Entertainment was subpar."
Výhody: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Nevýhody: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Výhody: "Food was very good. Blankets anb pillows too"
Nevýhody: "Poor choices of musict"
Nevýhody: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Nevýhody: "Food and entertainment were not offered so I can’t rate them."
Výhody: "comfort flight."
Nevýhody: "skipped snack service."
Nevýhody: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Nevýhody: "a lot of engine noise so i could not sleep"
Nevýhody: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Výhody: "Customer service is very good"
Výhody: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Nevýhody: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Výhody: "Great smooth flight!"
Výhody: "I dont have somebody sitting beside me"
Nevýhody: "Boarding and Food"
Výhody: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Nevýhody: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Výhody: "I loved the service, and comfort"
Nevýhody: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Výhody: "Considerate Staff"
Nevýhody: "Business would be better; customs in Seoul are very slow."
Nevýhody: "I would like to have a vegetarion menu option"
Výhody: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
Výhody: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Výhody: "The comfortable ride during the entire trip"
Výhody: "Flight that was not sold out!"
Nevýhody: "Delayed takeoff again"
Výhody: "Food and boarding."
Nevýhody: "No comment."
Výhody: "The flight attendants are great and very helpful"
Nevýhody: "Good customer service"
Výhody: "The flight got us there and back as planned."
Výhody: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Nevýhody: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Výhody: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Nevýhody: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Výhody: "Service and Food was great. The hygiene was good."
Nevýhody: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
Výhody: "Seats comfortable"
Nevýhody: "Food select"
Výhody: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Výhody: "crew, entertainment, overall a great flight(s)"
Nevýhody: "air so dry in cabin"
Výhody: "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
Nevýhody: "We have no complaints. Everything was just lovely."
Výhody: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Nevýhody: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Výhody: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Výhody: "Fairly smooth boarding, no problems with luggage."
Nevýhody: "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
Výhody: "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
Nevýhody: "The movie selections were outdated and there weren't very many options"
Výhody: "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
Výhody: "The captain told us about the landmarks along the flight."
Výhody: "Lot of space for legs and comfortable seats."
Nevýhody: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Výhody: "The seating was very uncomfortable and cramped I"
Nevýhody: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Výhody: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Nevýhody: "Leg-space between seats specifically when the person in front of you reclines"
Výhody: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Výhody: "Very pleasant and comfortable flight."
Nevýhody: "My baggage got missing"
Nevýhody: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Nevýhody: "Delayed flight for no apparent reason"
Nevýhody: "Headphones- only one channel."
Výhody: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Výhody: "Crew as very helpful"
Nevýhody: "passenger seated next to are rude"
Výhody: "The crew was very nice, courteous and helpful"
Nevýhody: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Nevýhody: "Entertainment on the Boeing 777 suffered from access problems"
Výhody: "Entertainment and boarding"
Nevýhody: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Výhody: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Nevýhody: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Výhody: "Good service and smooth flight"
Nevýhody: "One hour delay and no entertainment in the airplane and small plane"
Výhody: "Boarding was smooth; Plane was clean; Flight departed on time;"
Nevýhody: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Everything was good - food, entertainment, on time."
Výhody: "The food and the crew were excellent. Highly recommend the chicken massals"
Nevýhody: "The seats in economy class were a little too close for comfort"
Výhody: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Nevýhody: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Nevýhody: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Výhody: "It arrived on Time."
Nevýhody: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Výhody: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Nevýhody: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Výhody: "quick eficient"
Nevýhody: "long flight"
Výhody: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Nevýhody: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Výhody: "On general quite good"
Nevýhody: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Výhody: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Nevýhody: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Nevýhody: "both flights had 2 hours delay... also lugages cames with next flight."
Nevýhody: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Výhody: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Nevýhody: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Nevýhody: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Nevýhody: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Výhody: "Good food includes veg."
Nevýhody: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Výhody: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Nevýhody: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Výhody: "Good service, plenty of entertainment options, modern aircraft."
Výhody: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Nevýhody: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Výhody: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Výhody: "Crew Boarding"
Nevýhody: "Food Not so comfy"
Výhody: "Friendly crew Good choice of food and beverage"
Nevýhody: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Výhody: "Good timing"
Nevýhody: "Evry thing"
Nevýhody: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Výhody: "Friendliness of the crew"
Nevýhody: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Nevýhody: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Výhody: "Qatar airways equipment very good."
Výhody: "Great seats, great crew."
Nevýhody: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Výhody: "Plane was large and comfortable."
Nevýhody: "Boarding was chaotic and confusing."
Výhody: "The crew were very helpful and the food was good."
Nevýhody: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Výhody: "Comfortable seats. Good food."
Výhody: "Great food & great entertainment. Love the free WiFi"
Nevýhody: "Food worse quality than before. No snacks as well"
Výhody: "Seat was fixed for such a long flight it is hazardous to the spine ."
Nevýhody: "Allow the seat to slightly recline like any other airline"
Výhody: "Great crew, excellent legroom"
Nevýhody: "Info system is not that easy to navigate So hard to find a movie"
Výhody: "The seats were very comfortable, good entertainment"
Nevýhody: "Poor gluten free options"
Výhody: "The crew were superlative."
Nevýhody: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Nevýhody: "Too long of a wait for "parking" after landing"
Nevýhody: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Výhody: "Everything was nice.."
Nevýhody: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Výhody: "the seats, the window"
Nevýhody: "fliglth to short"
Nevýhody: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Výhody: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Nevýhody: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Nevýhody: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Výhody: "Comfortable overall, not much turbulance"
Výhody: "Comfort, amenities"
Výhody: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Nevýhody: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Nevýhody: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Nevýhody: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Nevýhody: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Výhody: "Staff were quite attentive. All requested were promptly fulfilled"
Nevýhody: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Výhody: "Our seats & the crew."
Nevýhody: "Food was ok & entertainment was ok but not great."
Výhody: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Nevýhody: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Výhody: "Got upgraded to Business!"
Nevýhody: "Nothing really, crew was professional"
Výhody: "Bar in business class"
Nevýhody: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Nevýhody: "The fact that I didn't fly due to ill health and got no refund"
Výhody: "all entertrainment onboard is excellent ."
Nevýhody: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Výhody: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Výhody: "The entertainment system"
Nevýhody: "Everything else"
Výhody: "Crew was friendly"
Nevýhody: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Výhody: "Emirates doesn't fail! Great service!"
Nevýhody: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Výhody: "Lots of leg room. Excellent entertainment system."
Nevýhody: "Not every seat had a power outlet. They took the headphones back a little too soon."
Výhody: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Nevýhody: "Not much I didn't like"
Nevýhody: "Slow cleanup after food service."
Výhody: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"
Výhody: "On time, good service great entertainments."
Výhody: "The airplane was nice and clean, good selection of movies and music."
Nevýhody: "I didn't like the service! Flight attendants are not very helpful Food was very bad!"
Výhody: "Crew were lovely"
Nevýhody: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Výhody: "Started my Movie on the Ground before takeoff"
Nevýhody: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Výhody: "There's nothing not to like"
Nevýhody: "The whole experience is very good"
Nevýhody: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Výhody: "Free food, relatively spacious"
Nevýhody: "more food!!! REEE!!!"
Nevýhody: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Výhody: "Seat was comfortable"
Nevýhody: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Nevýhody: "Nothing Everything was excellent"
Nevýhody: "Children children children....."
Nevýhody: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Výhody: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Nevýhody: "Terribly uncomfortable seat."
Nevýhody: "Delayed flight and delayed layover"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Crew was nice"
Nevýhody: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Výhody: "Everything was just dandy!"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Food/ staff/access to TV/movies etc!"
Nevýhody: "One hour delay. Last minute change of seats."
Nevýhody: "Seats are too cramped for an international flight."
Nevýhody: "They lost our bags for the second time in 4 days. Both originating flights were late starting and made for impossible connections! Is Swiss ever on time? Frustrating for sure!"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Nevýhody: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Výhody: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Nevýhody: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Výhody: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Nevýhody: "TV was a bit small"
Nevýhody: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"
Výhody: "crew great smooth flight"
Nevýhody: "no problem and happy crew."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Very professional!"
Výhody: "Everything was as accommodating as possible."
Výhody: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Výhody: "Flight is conformable.. Crew was fine."
Nevýhody: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "My entertainment unit was not working the whole flight."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Smooth flight"
Nevýhody: "Crew just ok."
Výhody: "The staff was excellent and friendly"
Nevýhody: "I didn't enjoy the food"
Nevýhody: "Leg room."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "The food provided and the service was excellent."
Nevýhody: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Výhody: "Everything ran like clockwork"
Nevýhody: "Expired cheese. Loudest plane I have ever been on."
Výhody: "overall very satisfied"
Nevýhody: "no issues"
Výhody: "Getting off the plane after 11 hours of turturous discomfort."
Nevýhody: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Nevýhody: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Výhody: "the captain was great"
Nevýhody: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Výhody: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Výhody: "Swiss Air was the best airline ever!"
Výhody: "Boarding and staff okay"
Nevýhody: "Terrible plane ; no room , the most miserable flight we have ever been on"
Výhody: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Nevýhody: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."
Nevýhody: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Výhody: "Crew was great! Boarded quickly! Alot of movies to watch!"