Plane delayed and we missed our connecting flight.
Výhody: "Boarding was fast and practical"
Nevýhody: "Food and beverage"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Good crew"
Nevýhody: "Was delayed outgoing but information was good"
Výhody: "Not much"
Nevýhody: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Nevýhody: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Výhody: "Check-in was speedy and pleasant"
Nevýhody: "Plane small with seats very cramped even for someone quite small."
Výhody: "Nice crew"
Nevýhody: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Nevýhody: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Everything especially the food and the friendly stewardesses!N"
Nevýhody: "Having to go through a second security check line between flights in Frankfurt. Had already done it in cape town and no one could explain why we had to do it again. Side note: my flight from cape town to Frankfurt was earful... the guy seated next to me had excessive flatulence and their were dueling baby crying for 7/12hrs. IMO infants Should not be allowed on flights over 3hrs in length.... they can ruin a flight for a whole plane"
Nevýhody: "Flight cancelled. Stuck in airport for 24 hrd"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Fast boarding, friendly crew"
Nevýhody: "Fight was cancelled, but we weren't notified until it was time to board (30-45 minutes before takeoff). We went to the help desk and were placed on a flight few hours later, but were never told the reason for the cancellation."
Výhody: "Once we got started the flight was OK. Great crew, the pilot did all the best to catch up for the delay caused in FRA."
Nevýhody: "Once we were all onboard we had to wait in FRA in the plane until someone's baggage was unloaded. The wait time was almost 1 hour which was not pleasant esp. with small children. No entertainment onboard."
Výhody: "I enjoyed the meal service, drinks and entertainment."
Nevýhody: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."
Výhody: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Nevýhody: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Service was Friendly"
Nevýhody: "Baggage took a long time l"
Výhody: "Very efficient, clean and comfortable."
Výhody: "Everything seemed to run smoothly."
Nevýhody: "No issues this leg"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "Horrible experience"
Výhody: "I got the meal of my choice. Excellent attention and check in experience was smooth and quick"
Výhody: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Nevýhody: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Výhody: "The crew was very efficient and accommodating"
Nevýhody: "Most of the announcements were hard to hear and understand"
Nevýhody: "Boarding was in organizes."
Výhody: "Service confort timimg"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Did not make the flight."
Nevýhody: "I wish there was more of advance notice on this flight, instead it just gave us 23 hour reminder. We had booked this flight a year ago but we could not make this and the 23 hours was too short of a notice."
Výhody: "Good take off and landing. Crew was thoughtful and polite."
Nevýhody: "Could improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once. Also need more comfortable seats."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"
Výhody: "Great entertainment options"
Nevýhody: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."
Výhody: "The entertainment and the size for the legs are very okay on A340 Lufthansa flights compared to other carriers."
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "Solid hard and soft product as I have come to expect from Lufthansa. The pilots got us there only a few minutes behind schedule in spite of the operational departure delay."
Nevýhody: "As this is the only Abuja flight of the day, Lufthansa was willing to wait a half hour for late-arriving passengers. Good if you are one of them, not great sitting on the plane for no reason. Frankfurt doesn't have the same tight connection processing as Munich."
Výhody: "The entertainment system is excellent! Lots of leg room."
Nevýhody: "Too many crying babies on board; it felt like a nursery at times. They should make people with babies sit far away in the back, not the middle of the cabin. The food was mediocre; I don't know if they were catering to American tastes, but it was uncharacteristic of Lufthansa to serve bland pasta with cheese (vegetarian). Where's the weisswurst?"
(I actually didn't take this leg of my trip because plans changed.)
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
Kayak inserted a whole other stop into my itinerary and I didn't know about it until I checked in and I had Oslo written on my boarding pass instead of the layover I thought I had. How are you not going to tell me I'm going to Norway? Because of this new addition, I missed my flight to Warsaw, and now I'm stuck in Sweden for the night.
Flight got delayed in SFO. Had layover in Copenhagen for 1 hours but missed my connecting flight because of delay in SFO. Had to wait 6 hours in Copenhagen for next flight :'(
Nevýhody: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Nevýhody: "Only serving beef as meal in economy was not great. A choice would be better."
Výhody: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Výhody: "Nothing, could not even board due to confusion over flights."
Nevýhody: "SAS couldn’t even help us when our flight was cancelled."
Nevýhody: "Noise in aircraft. Transit time between flights was too short."
Výhody: "Yes, crew was excellent"
Nevýhody: "I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur"
Výhody: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Nevýhody: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"
Výhody: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."
Nevýhody: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Výhody: "Efficient boarding process."
Nevýhody: "Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options."
Nevýhody: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Výhody: "This airline is punctual and the pilots are good."
Nevýhody: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Výhody: "plane is clean & seats are comfy"
Výhody: "Decent movie selection and very smooth landing"
Nevýhody: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Výhody: "The food"
Nevýhody: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Nevýhody: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Výhody: "Friendly staff"
Výhody: "premium economy"
Nevýhody: "nothing, it was great!"
Výhody: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Nevýhody: "No free booze!"
Výhody: "Food, staff and video access was excellent."
Nevýhody: "The seating was very uncomfortable and cramped!!"
Výhody: "Will choose SAS again."
Nevýhody: "WiFi didn't work and movie selection could be a bit better. That's all."
Výhody: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Nevýhody: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."
Výhody: "Easy kiosk check in, baggage drop off, good service."
Nevýhody: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Výhody: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Nevýhody: "The flight arrived an hour late."
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Výhody: "On time and courtesy"
Výhody: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Nevýhody: "Faster arrival"
Výhody: "Overall excellent"
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "The service was terrific and the flight was quick and easy."
Nevýhody: "Geneva airport was a zoo! Oslo was very nice."
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "The flight attendants were good at checking on the needs of the passengers"
Nevýhody: "SAS overbooked the flight and changed our entire group's seats. The attendant at the front desk was very rude during this whole process. We eventually got middle seats in the middle row. During the flight, the flight attendant forgot to give my friends their meals but everyone sitting around them received meals. When we used the overhead button to inform them of this discrepancy they didn't respond for over 30 minutes. We eventually found someone in the aisle that was able to help get the attention of the flight attendant. The overall interaction with the flight attendants was terrible. There is no such thing as customer service with this airline company."
Výhody: "Easy boarding, food equate for economy, entertainment fine. No wine or beer inc,used in economy but not a big deal. Excellent seating if you know what to chose."
Nevýhody: "Crew service is very poor"
Nevýhody: "I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general."
Nevýhody: "Delay for 2 hours, without anny compesation"
Nevýhody: "Disorganization and unpreparedness."
Výhody: "On time bags made connection"
Výhody: "Arlanda airport is quiet and fast. Security line took less than 5 minutes. The terminal was quiet and had a good place to lie down and take a nap. I did not feel anxious or tense like I always do in US airports. SAS is a great airline with pleasant crew and decent food. (Great food by airline standards.) Entertainment is great too -- lots of free movies on the built-in screen. My only complaint is that the airplane wifi wasn't free."
Výhody: "Flight not full could stretch out Arrived early yet gate was ready"
Nevýhody: "Printing baggage tags and putting on suitcase and hefting to conveyor belt. Someone there to help us but we are reaching the age where hoisting bags is not smart"
Výhody: "It was clean and efficient. They got us in 15 minutes early. Coffee and tea were free."
Nevýhody: "Nothing really."
Nevýhody: "Configuration of the actual plane was different than the one presented when I downloaded boarding pass and seat selection to my iPhone."
The service was great and the whole process was smooth. My personal tv was not working so was bummed not to have the built in entertainment.
Way too small plane to handle hand luggage from full flight.
Nevýhody: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"
Výhody: "All is great."
Nevýhody: "Nothing is not good."
Výhody: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Nevýhody: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
Výhody: "Speed boarding process."
Nevýhody: "No entertainment system on a 3 hour flight..."
Výhody: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Nevýhody: "The plane is not comfortable, but the flight is very short. It balances out."
Nevýhody: "Boarding was delayed. Missed the connection flight."
Výhody: "Flight was good with no turbulence. Crew was professional and courteous."
Nevýhody: "Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too."
Výhody: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Výhody: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Nevýhody: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Výhody: "The flight did eventually take off, unlike a few others leaving around the same time."
Nevýhody: "We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying."
Výhody: "Good flight, on time, nice crew"
Výhody: "The nicest cabin crew!"
Výhody: "Great service, staff and punctuality"
Nevýhody: "They changed the plane & seats"
Výhody: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Nevýhody: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Výhody: "Selection of many movie choices"
Nevýhody: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."
Výhody: "All is satisified."
Výhody: "Like that you served Finnish food! many choices of films to watch was great too!"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Nevýhody: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Nevýhody: "They left my baggage behind!!"
Nevýhody: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Headset did not work properly overall it was great"
Nevýhody: "Headset receptacle did not work properly I could only hear in left ear"
Výhody: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Výhody: "On time."
Nevýhody: "Seats are uncomfortable."
Výhody: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Nevýhody: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "Friendly staff"
Nevýhody: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Výhody: "That I made it safely to my destination. Updates from the cockpit were appreciated. Plane was nearly empty, so I was able to stretch out over severa seats."
Nevýhody: "I haven't heard good things about American Airlines, and now I know why. Probably the oldest plane in the fleet. Entertainment was 2-3 fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight. (I was there if 4 hours to spare, but had to wait 1hr+ to have my birthdate changed in the system.)"
Výhody: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Nevýhody: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Nevýhody: "Flight left 4 hours late due to mechanical problems with a very , very old plane. I paid extra for an exit seat that (bc the plane was so old) had cold air seeping in that even with 4 blankets on, a sweater, my jacket I was frozen the whole flight and caught a terrible cold that I have now had for a week."
Výhody: "The crew was very nice and helpful. It was a short flight and we didn't get a meal, so it is hard to judge."
Nevýhody: "My seat was backwards and I was sitting facing the salon."
Výhody: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Nevýhody: "Had to rush to my next flight and the gates were far apart."
Výhody: "We got there"
Nevýhody: "No way to get seat assignments until 4 hours before flight"
Výhody: "It was a pleasant flight, easy boarding, crew friendly."
Výhody: "Power in every seat. Great headphones. Solid in-flight entertainment."
Výhody: "Not much."
Nevýhody: "Loading was like a cattle car. Drinks were slow to be offered. No drinks until after food was served more than one hour into the flight. No one ever seemed to check if I needed anything. When I did, there was no call-button. Seats were from the 90's and VERY narrow. I would NEVER pay for First/Business class on Finnair again. It was very poor."
Výhody: "customer service was attentive smart yet caring."
Výhody: "Friendly crew. Finnair subcontract to British Airways so this was a BA flight at a better price. Flight was far from full enabling me to stretch out."
Nevýhody: "Unable to pre select seats because the arrangement makes you neither a full BA or Finnair customer. Food was just about edible and that was the better non vegetable option. The plane was old and the in in seat screens were old too, with poor resolution (no touch screen to illustrate the aging technology). Although the entertainment selection was relatively current the aging connection in the arm rest, coupled with cheap ear buds made for a poor listening experience."
Výhody: "It was not Finnair it was all British airways."
Nevýhody: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Nevýhody: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Výhody: "Did not have the special meal i requested"
Výhody: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Nevýhody: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."
Nevýhody: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company."
Výhody: "The crew was very profesional . Our fly was safe and on time."
Nevýhody: "Maybe variety of good movie could be better ."
Výhody: "All except food"
Výhody: "Japan staff on Narita Airport"
Nevýhody: "Poor Warsaw airport."
Výhody: "Boarding fast and easy"
Nevýhody: "Legroom and better cooling, it was too hot, and I did not find the possibility to underline"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "I liked dinner menu. Not so much breakfast...."
Nevýhody: "USB not power outlet under the seat was charging my kindle.... why? When i plugged in the light on my kindle was “on” but kindle never got charged up. My seat was not reclining...."
Výhody: "The seats were comfortable."
Nevýhody: "The flight was delayed for 3 hours and it did not have WiFi (even though it was a Dreamliner!)!!!!"
Nevýhody: "My entertainment stopped working mid flight. There was someone sitting behind me who was heavier and I was asked not to let my seat back. I was provided no compensation for this discomfort."
Nevýhody: "Headphones sound had a static noise. Also flight was delayed."
Výhody: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Nevýhody: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."
Výhody: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Výhody: "The flight crew!"
Nevýhody: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Výhody: "First of all, we had to line up in a very long que when arriving from Zagbreb. Then we had to wait very long for the bus to take us to the plane. Finally, we had to wait for almost 30 minutes ON the bus before we could enter the plane."
Nevýhody: "The crew"
Nevýhody: "The check in was very late and not very efficient"
Nevýhody: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Výhody: "All stuff members spoke good English."
Nevýhody: "I was in the business class. Food was too salti Cabin stuff were clumsy Plates and glasses fell of their hands on the pasengers Many times dueing the flights. Chairs wrre stuck and a stuff member need to come every time i needed to change position."
Nevýhody: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Výhody: "Seat comfort. Smooth flight."
Nevýhody: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Staff was apologetic and enthusiastic. When we were finally able to board we did so quickly and efficiently."
Nevýhody: "Delay for nearly 2 hours without information, even when inquiry at the counter."
Nevýhody: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"
Nevýhody: "You canceled my flight and I spend 200 $ in Warsaw overnight"
Výhody: "Very narrow seats in Coach."
Nevýhody: "Very uncomfortable."
Výhody: "better than expected accommodations, wonderful crew."
Nevýhody: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."
Výhody: "All the rest"
Nevýhody: "I bought economy ticket, yet I had to pay extra for my suitcase"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "I like comfort in business class. Choice of food and wine was good too."
Nevýhody: "Entertainment movies were a bit aged."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Nevýhody: "No entertainment at all"
Výhody: "A pillow..."
Nevýhody: "Hughes delays"
Výhody: "Very efficient, professional and friendly"
Výhody: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
Nevýhody: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
Výhody: "Nice crew and polite"
Nevýhody: "Bathrooms, not clean and not functioning Delays"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "We liked the cabin crew, they were friendly and helpful."
Výhody: "I like everything, except toilets."
Nevýhody: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
Výhody: "Customer service was good and flight arrived on time."
Nevýhody: "Same as above."
Výhody: "Extra space for leg,good food ,movie,good service."
Nevýhody: "I like everythings"
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Nevýhody: "had to delay the plane to board us due to the first plane being late, spent hours in the airport. After almost 40 min looking for my luggage, I found out was still in Poland"
Nevýhody: "Nor enough beverage for such a long flight Ice cube?"
Great leg room and very clean plane nothing could be better 😁
Výhody: "Everything except the delay"
Nevýhody: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Výhody: "Nice stuff."
Nevýhody: "Probably teleportation?"
Výhody: "The crew, plane and airport was great!"
Nevýhody: "Part of our luggage was disassembled and not delivered to the final destination."
Nevýhody: "At least a complimentary glass of water or juice in Economy."
Výhody: "Arrival in time"
Nevýhody: "Compartment for hand luggage was full, no space"
Výhody: "Big space to front seat"
Nevýhody: "offer drinking water"
Nevýhody: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Výhody: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Nevýhody: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Výhody: "All fine"
Nevýhody: "Flight delayed 2 hours"
Výhody: "Simple no frills airline"
Výhody: "Efficient boarding and disembarking."
Nevýhody: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Nevýhody: "Short flight and unmemorable (that's a good thing)"
Výhody: "Crew were efficient and friendly."
Nevýhody: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Nevýhody: "Flight was late"
Výhody: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Výhody: "Short, convenient, direct, value for money."
Nevýhody: "Not comfortable, small plane."
Výhody: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Nevýhody: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Výhody: "Short flight"
Nevýhody: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Výhody: "Newer plane."
Nevýhody: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Výhody: "Nice new plane, on time."
Nevýhody: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Výhody: "Quick boarding, pleasant crew"
Nevýhody: "Small propeller plane with very limited room, no in-flight service,"
Výhody: "Pleasant crew, efficient boarding, flight was on time"
Nevýhody: "No in-flight service"
Výhody: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Nevýhody: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Nevýhody: "Charging 30 Euros to check in at the airport is lunacy."
Nevýhody: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Nevýhody: "SEVERELY DELAYED"
Výhody: "On time boarding and departure. Clean plane and friendly staff."
Nevýhody: "Nothing, all was good."
Nevýhody: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Nevýhody: "An extra fee is charged if you don't check-in online."
Nevýhody: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Nevýhody: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Výhody: "Everything was very smooth and the crew was very attentive."
Výhody: "It got me from point A to point B."
Nevýhody: "Seat was uncomfortable and next to an odorous toilet."
Nevýhody: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Nevýhody: "paying for water!"
Nevýhody: "surprised i had to pay for coffee"
Nevýhody: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Výhody: "It was very easy to print boarding pass."
Nevýhody: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Výhody: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Nevýhody: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Výhody: "Flight was on time which was surprising given a late snow storm in Tallinn."
Nevýhody: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Výhody: "Moved up to First class section."
Nevýhody: "No refreshments"
Výhody: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Nevýhody: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Nevýhody: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"