Výhody: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Nevýhody: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Výhody: "Why the 3 hours delay?"
Nevýhody: "Be on time"
Výhody: "Space, happy vibes, clean"
Nevýhody: "Nothing it was super"
Nevýhody: "Overhead space on plane was very limited."
Výhody: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Nevýhody: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Výhody: "Clean, safe short flights"
Nevýhody: "The 30 minute layover was close"
Výhody: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Nevýhody: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Výhody: "Good attention and food"
Výhody: "continium of previous service provided"
Výhody: "Flight on time"
Nevýhody: "nothing I can think of"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Staff were always courteous."
Výhody: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Nevýhody: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Výhody: "I liked the crew on the flight."
Nevýhody: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Výhody: "Very friendly staff"
Nevýhody: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."
Nevýhody: "Flyght was terible"
Výhody: "Vino in Plastic cups from 1L"
Nevýhody: "Could Food"
Výhody: "Nothing stood out compared to other airlines"
Nevýhody: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Výhody: "thanks for the trip. all the way was fast and comfortable)"
Nevýhody: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Nevýhody: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Výhody: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Výhody: "The rep was able to get me on Air France instead."
Nevýhody: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Výhody: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Nevýhody: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Výhody: "Could not tell that I need gluten free meal. And the early check-in didn't work."
Nevýhody: "It was late No food"
Výhody: "The crew"
Nevýhody: "The food and the boarding at Vienna airport"
Výhody: "Expertise and effiency of the flight crew."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Výhody: "The food was very good! And the movies you could choose too."
Výhody: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Výhody: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Nevýhody: "I have no negative comments about this flight. Everything went well."
Výhody: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Nevýhody: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Výhody: "Crew was very friendly and helpful"
Nevýhody: "Should have more movie choices"
Výhody: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Nevýhody: "Can't answer this question because everything was fantastic."
Výhody: "Never again with KAYAK. Sorry."
Výhody: "Flight was cancelled. Had to wait in the airport with kids."
Nevýhody: "I had no notification about luggage fee in airport upon registration."
Výhody: "I like the service,was great, flight was smooth,great team!!!"
Výhody: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Výhody: "Seems odd to have to pay for a water and coffee on a flight."
Výhody: "The crew, the comfort, the piloting of the plane, the meal"
Nevýhody: "Boarding procedure not organized. People cut lines, pushed and shoved, there was no entertainment"
Nevýhody: "I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged."
Passport control in Frankfurt took a long time,luckily the plane was delayed and we could make it in time,the crew was very nice,they kept bringing drinks to keep us hydrated.Although the flight was delyed we got here on time.
I liked the quick check in, but both flights were significantly delayed, making an already long journey, completely exhausting. Although some members of the crew were extremely professional, and nice, creating a welcoming environment, others could certainly improve their manners, and not laugh at a passenger who needs help or further instructions, or treat them as if they are stupid, and be outright rude to them. I was a little taken aback because I only asked for some extra paper towels after a glass of water fell on the floor, only to get an angry response: I told you we don’t have any, go the toilet to get it, which had a terribly long que at the time. Unthinkable way to talk like that to a passenger, by any standard, just to give you an example. The other was when I tried to find a place to store my handbag on the plane; not only the attendant stared at me and she would not help me make it fit, she told me that I was able to do it on my own, and laughed together with another passenger. Seriously? I am shocked to say the least; and hoping that these are just two isolated events that happened flight after flight, on the same day, and not the image that Lufthansa wants to portray to its customers.
It was only an hour flight, but at that, it was still late
Výhody: "Crew could have been a little more friendly. Seating was great"
Nevýhody: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"
Výhody: "I paid for seats"
Nevýhody: "Sure many"
Výhody: "The crew was awsome"
Nevýhody: "The food"
Výhody: "Free entertainment, excellent food"
Nevýhody: "Cabin was too warm; unable to adjust air at seats"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again"
Nevýhody: "Business class had economy seats which is not what you expect especially for an overnight flight"
Nevýhody: "Luggage was lost."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "Waited in Luftansa line 9.5 hours to rebook flight after Munich airport shut down for 7 hours. Lufthansa totally unprepared for this situation. Understaffed and unhelpful with directions. Finally got to Los Angeles after 48 hours. Still haven’t gotten luggage 2 days later and no communication on when to expect it."
Výhody: "Clean, modern plane"
Nevýhody: "Flight was 40min late, which can happen. Caused me to miss my connecting flight and all three employees from Lufthansa I dealt with had a total ‘I really don’t care attitude ‘"
Výhody: "We only had carryons and they took the. From us before boarding the plane."
Nevýhody: "They should tell people that there is delay and that they will take their carry one"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Výhody: "That we made it alive."
Nevýhody: "The 1 hr flight that turned into an 8 hour fiasco."
Nevýhody: "Luggage was held up at baggage claim over 45 minutes, therefore we missed our connecting flight. Had to argue with desk to get rebooked the following morning. Overall took about 2 hours from the time we received our luggage til we got to hotel !! After a 9 hour flight, we were done!!!!!!!!"
Výhody: "They boarded back of aircraft first. They gave wine on demand. They were smiling and helpful and greeted us on entry and exit. The little things matter!"
Nevýhody: "It was difficult to fall asleep in the seats. Uncomfortable."
Nevýhody: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Výhody: "Excellent crew-seats were decent-not as good as Emirates., but doable. Seats from Frankfurt to Bengaluru in India were smaller than US domestic airlines-a feat thought unachieveable!!"
Nevýhody: "Food was terrible-choice for dinner was Salmon or pasta with tomato sauce! Obviously picked the salmon which was sitting on a bed of soggy rice and a dinner roll that was so cold, I could cool my drink with! It was also hard enough to use for self-defense. The entertainment system was so bad, the kid behind me was punching the screen!! It took me 5 minutes to wait for the screen to respond and it was not much larger than my phone. Again, miss Emirates-this will be my last flight on Lufthansa!!!"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "See comments above."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Crew was attentive. Snack and beverage options were good."
Nevýhody: "aisle seemed narrower. Got bumped several times as people walked by because there just wasn't much room."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "GREAT BEER EXCELLENT AIRLINE!"
Výhody: "Meals ok. Pillow and blanket nice."
Nevýhody: "Crew stressed. Could not understand announcements. Rude response when questioned."
Výhody: "everything from the boarding and check-in process to in flight comfort."
Výhody: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."
Výhody: "The food, the crew, the cleanness"
Výhody: "Fast and efficient boarding. Cheerful and helpful crew. Clean cabin. Everything was 100%."
Nevýhody: "Nothing. I was a happy camper from beginning to end."
Výhody: "Crew was great... food was wonderful. The lie-flat seat made my day."
Nevýhody: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Výhody: "Overall the flight was ok"
Nevýhody: "I was not a fan of the food but more important, the headset lack was broken. I had to pull the cable constantly to be able to hear something"
Výhody: "crew, cleanliness"
Nevýhody: "very little legroom, very uncomfortable for travellers who cannot afford business class"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Smooth flight"
Nevýhody: "1) No jetway. Bussed very long distance to board airplane. Long, hot, uncomfortable process. This is 2016 and still bussing passengers to plane? 2) No way to download entertainment app while on board when announcement made about entertainment. Need to notify passengers prior to boarding."
Nevýhody: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Výhody: "everything was good"
There was extreme turbulence for 10-15 minutes a bit after takeoff, which of course is no one's fault. This was a short regional flight with no amenities except water. Departure and arrival wete close ro on-time. The Suceava airport is very small but pleasant and efficient. My baggage all the way from Washington DC, checked through Paris and Bucharest, arrived without a hitch. There was really nothing to complain about except a regrettable 5+-hour layover in Bucharest.
Výhody: "that I succeeded to get home"
Nevýhody: "air conditioning in the plane"
Výhody: "The flight was on time - which is unheard off"
Nevýhody: "The food was eatable - but not really good"
Výhody: "It was fast and on time"
Nevýhody: "mmmm food ))"
Nevýhody: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Výhody: "Flawless process! Great customer service!"
Nevýhody: "Arrival of baggage on the carousel."
Nevýhody: "The departure could have been on time"
Nevýhody: "Boarding via bus."
Výhody: "Crew was very good, professional"
Nevýhody: "You should look for a proper bread,better sandwich and a healthier desert."
Výhody: "as if we were at the beginning of aviation"
Nevýhody: "Everything was perfect!"
Výhody: "The whole process was very enjoyable in the flight was really nice I loved it"
Nevýhody: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Výhody: "Great crew."
Nevýhody: "The flight was delayed and I almost missed my connecting flight."
Výhody: "Very nice price"
Nevýhody: "Delay in flight, delay in lagguage delivery"
Nevýhody: "The airline lost my checked bag"
Nevýhody: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Nevýhody: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Výhody: "Boarding was good, flight and landing"
Nevýhody: "Had to go through security check in Istanbul"
Výhody: "Everything was very quick and well organized."
Výhody: "The employees were nice."
Nevýhody: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Výhody: "Quick and easy"
Nevýhody: "No food option without meat"
Výhody: "Good communication with crew..."
Nevýhody: "They only serve pork meat that was not good"
Výhody: "Food, crew cooperation"
Nevýhody: "It was OK"
Výhody: "Some us above"
Nevýhody: "No leg room between seats"
Výhody: "Everything was excellent"
Nevýhody: "The stuff was outstanding"
Nevýhody: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
Výhody: "On time,very frindly attendants q"
Výhody: "All 4 flight attendants were smiling and very courteous ...:-)"
Nevýhody: "Such a short flight"
Nevýhody: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Výhody: "Punctuality, politeness, cleanness"
Nevýhody: "Food, but not so important for me ."
Výhody: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Nevýhody: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Výhody: "On time, direct flight, friendly crew"
Nevýhody: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Nevýhody: "The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste."
Výhody: "Nice crew, roomy seats"
Nevýhody: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Výhody: "The flight was on time and got us where we needed to go."
Nevýhody: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Výhody: "Friendly crew"
Nevýhody: "Long wait on the bus out to board the plane"
Výhody: "It was comfortable with good price."
Výhody: "ON TIME."
Nevýhody: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Nevýhody: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Výhody: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Nevýhody: "Midnight flight was the only option, and it was even then more than half hour delayed."
Výhody: "Flight didn't exist."
Výhody: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."
Výhody: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Nevýhody: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Výhody: "As it was impossible to confirm that I was on that flight, and I had to book another flight with Tui less that a day before I was due to fly, therefore to like. It was equally impossible to contact Last.minute.comm."
Nevýhody: "It would be have been great to make contact with an actual human being"
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Nevýhody: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Výhody: "Smooth flight (thank the weather Gods)."
Nevýhody: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "We arrived alive"
Nevýhody: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Výhody: "The airplane itself was good."
Nevýhody: "The attitude in the airport from the boarding to the airplane. They treated us like Catteles ."
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "I liked they didn't cancel the flight, and I liked the air steward was as pissed off as me."
Nevýhody: "The two hour delay for a one hour flight, and being dumped at an airport at 1am in the morning. Not great."
Výhody: "Cheap prices"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "Trate de cambiar mi viaje para otra fecha y me cobraban muy caro encima de lo que habia pagado, trate de hablar con servicio al cliente para hacer el cambio y no podia solo me haciar ir a su website."
Výhody: "On time"
Nevýhody: "Awful service. Very uncomfortable seats. 0 air conditioner, I was wearing the entire flight. I asked for ice and they said not without the purchase of a drink. Water cost money. Never Ever ever recommending Ryanair."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "Flights ended up being close to or more expensive because of baggage charges. Also, the length of the terminal to board downstairs off the tarmac is ridiculous for an older couple such as we are. The only good thing was (a) a polite airport employee who got us a wheelchair; (b) a second boarding door for rear section seats."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Nevýhody: "Employees at the booth are very unfriendly, rude and it is a very bad experience dealing with people like that This apply for every employee I had interacted I won't use again this airlines"
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Výhody: "although the crew had to make an unscheduled flight, they were very nice"
Nevýhody: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Výhody: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Výhody: "We bought Ryanair because of the great price. However, they do charge extra for everything and fly from an airport that's an hour away from London. If you count all the extra cost Ryanair is far more expensive than any other airline"
Výhody: "Baby pushcar was ready on the taac"
Nevýhody: "Delay of 45 min while sitting in th plane ( with 2 small childeren)"
Výhody: "Crew was friendly and helpful."
Nevýhody: "Additional costs after the initial ticket were excessive."
Nevýhody: "I enjoy everything."