Liked the overall experience. More outlets to charge devices at airport gates.
Výhody: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Výhody: "Smooth flying!"
Nevýhody: "Better & more snacks.....no ice?"
Nevýhody: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Nevýhody: "Seats a lil tight"
Výhody: "The crew was amazing and polite."
Nevýhody: "Nothing needed to be done"
Výhody: "Crew did a great job communicating what was happening while we were delayed"
Nevýhody: "Compensation for our time or schedule mishaps."
Výhody: "Yes the crew was amazing"
Nevýhody: "Stop being LATE!!!!"
Výhody: "Crew was very kind and entertainment was good when available"
Nevýhody: "WiFi in all flights"
Nevýhody: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Nevýhody: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Nevýhody: "Better ? Impossible!"
Výhody: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Nevýhody: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Výhody: "The flight"
Nevýhody: "The flight"
Výhody: "Baggage came quickly. Flight was on time."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Boardin process was Ok"
Nevýhody: "Due to several issues we were delayed in 3,5 hours"
Nevýhody: "Delta changed our seat assignment and our seats sucked"
Výhody: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Výhody: "Staff was friendly."
Nevýhody: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Výhody: "very friendly crew"
Nevýhody: "Delayed flight"
Výhody: "The crew were nice and friendly. The plane was new with lots of amenities"
Nevýhody: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Výhody: "The movies"
Nevýhody: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Výhody: "Free movies"
Nevýhody: "Crew wasn’t very friendly"
Výhody: "The in-flight movie was very much appreciated."
Výhody: "Good in general."
Nevýhody: "No wifi, no leg room"
Výhody: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Výhody: "Short flight"
Výhody: "Movie selection and cable channels"
Nevýhody: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Výhody: "Quick service - uneventful."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Excellent service, God flight"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Customer services"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Nevýhody: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Výhody: "Great service very courteous crew. Smooth takeoff and landing."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "Crew was good."
Nevýhody: "Plane was late"
Výhody: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Nevýhody: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Nevýhody: "Can't really think of anything I don't like the"
Výhody: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Výhody: "Salimos a tiempo . El business es muy confortable"
Nevýhody: "La comida horrible . No se limpian los baños"
Výhody: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Výhody: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nevýhody: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Nevýhody: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Výhody: "Usual faultless KLM experience"
Výhody: "Planes were on time and connections made."
Nevýhody: "One bag delayed as not put on flight and food could be better."
Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Nevýhody: "My suitcase didn't come with the airline."
Výhody: "Very friendly onboard personnel - I really had kind of homy feeling."
Nevýhody: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Nevýhody: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Výhody: "Snooth and efficiënt with a KLM service"
Nevýhody: "No entertainment"
Výhody: "Comfort was better than on the previous Dash-8. Food was OK."
Nevýhody: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Výhody: "I slept pretty much the whole time"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Customer service"
Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Výhody: "Very friendly crew going out of way to assist in making trip comfortable"
Nevýhody: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Výhody: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nevýhody: "there was no lounge close to our departure gate"
Výhody: "Good service onboard, good food. On time."
Výhody: "The crew were hardworking, responsive, conscientious and friendly"
Nevýhody: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "Friendly staff, good service and on time departure/arrival."
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nevýhody: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Nevýhody: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Nevýhody: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Comfort economy well worth the extra."
Výhody: "staff was fine"
Nevýhody: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "Great crew service. Among the best ever."
Výhody: "Everything - Checkin, crew, food, entertainment"
Nevýhody: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Nevýhody: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Výhody: "Flight was efficient enough and staff were friendly."
Nevýhody: "It was delayed quite a bit and more on-time updates would have been appeciated."
Výhody: "Food and staff were great"
Nevýhody: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Výhody: "Excellent service, excellent food."
Prefer others masking. Even though it was announced many were not masked
Food could be much better.
Výhody: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Nevýhody: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Výhody: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Výhody: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Nevýhody: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
Nevýhody: "Very bad food my options were pork and vegetarian. Chicken finished."
Výhody: "Lots of movie choices."
Nevýhody: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Výhody: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Nevýhody: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Nevýhody: "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"
Výhody: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Výhody: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Výhody: "The ease at which the check-in and boarding was done"
Nevýhody: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Výhody: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Výhody: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Nevýhody: "Crew great!"
Výhody: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Nevýhody: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Výhody: "Great gate and in-cabin crew. LOVED this flight."
Nevýhody: "Nothing to report"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "Great service and hospitality. Smooth flight. Good 1st experience with Finnair :-)"
Výhody: "Blueberry juice!"
Nevýhody: "No food."
Nevýhody: "My luggage was lost"
Nevýhody: "business class was empty and not able to upgrade at an affordable price"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Blueberry juice. And best coffee I ever had on an airplane."
Nevýhody: "Can't think of anything."
Výhody: "Everything well organized"
Výhody: "Liked the Airbus seating on Finnair better than American's Boeing 777 seating."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Nevýhody: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Výhody: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Nevýhody: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Výhody: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Výhody: "I liked most of service except seats space with economy . it was impressive to see Scandinavians and Korean flight attendants cooperate each other . Both of them were gentle ,kind and nice !"
Nevýhody: "The e ticket info didn't accord with the real ticket info such as gates so if you don't check out the bulletin board properly , you may wait in wrong gates but not that crucial. It's always about the airport problem with crowded passengers or in size not aeroplane. Everything is about time control . ICN is quite large in scale so I couldn't use duty free shop due to so many passengers and the spacious hallways even though I had 2hours . perhaps you gotta presume it as 3hours for enough time . so I had to throw out my lotion or moisturizer at ICN .pfff I wasted my money :p"
Nevýhody: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Výhody: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Nevýhody: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Výhody: "Crew staff pleasant although did not particularly take the initiative to help customers."
Nevýhody: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Výhody: "The crew members were pleasant"
Nevýhody: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Výhody: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Nevýhody: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Výhody: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Výhody: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Nevýhody: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
Výhody: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Nevýhody: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Výhody: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Nevýhody: "A lot of turbulence. Only paid food offerings. From gate took 10-15min bus drive to plane No entertainment"
Nevýhody: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Nevýhody: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Výhody: "Great crew. Lots of refreshments."
Výhody: "Services, food, smooth landing."
Výhody: "I never took it because....."
Nevýhody: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Výhody: "It was a new plane."
Nevýhody: "Flight was operated by IBERIA. I had to seat separately from my husband as IBERIA charges $45 for selecting the seat."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Výhody: "I liked the crew and the fact that the flight was on time in both directions. We actually landed a little earlier than scheduled. The food was decent enough for airplane food and there were some recently released movies to watch."
Nevýhody: "The seats were a bit cramped, which I guess is to be expected on a plane."
Nevýhody: "Video system needed to be reset often for entire plane."
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Výhody: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Nevýhody: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Výhody: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Nevýhody: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Výhody: "Despite being a short flight, they gave food"
Nevýhody: "Nothing. All ok"
Nevýhody: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Nevýhody: "Advertised October Pink products but did not have them for breast cancer support"
Výhody: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Nevýhody: "Explain me to take the bag on time.it was almost left in the airport."
Výhody: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Nevýhody: "Seats were not comfortable, even in Comfort + seating isle."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Food and wine. Entertainment."
Nevýhody: "Sat closer to water closet. Maybe more air freshener in there."
Výhody: "Red wine was excellent"
Nevýhody: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Výhody: "Plane was new, and seatback screen responsive and functional."
Nevýhody: "Economy seats not very comfortable, very tightly packed together"
Nevýhody: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Výhody: "The crew was very gentile."
Nevýhody: "No enterteinment on the plane."
Výhody: "Extremely hot the plane"
Nevýhody: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Výhody: "The staff were very helpful and professional."
Nevýhody: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Výhody: "Everything. crew friendly and food/drinks the best"
Nevýhody: "Nothing...all was wonderful"
Výhody: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Nevýhody: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Nevýhody: "My luggage was lost in Paris. Now I need to wait still."
Nevýhody: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Výhody: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Nevýhody: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Výhody: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "Absolutely everything perfect."
Nevýhody: "Through my own fault I ordered a different seat instead of window seat. :)"
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Nevýhody: "Flight cancelled because of weather"
Výhody: "Comfort, food and service are better than average."
Nevýhody: "When stewardess opened overhead locker, something fell on my head."
Výhody: "Nothing special"
Nevýhody: "They start serving late the apperitif before taking off and take it back right after."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "Pretty decent"
Nevýhody: "Not much"
Výhody: "Always like Air France. They are in tune with keeping the traveler updated."
Nevýhody: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Výhody: "Not much"
Nevýhody: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Výhody: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Nevýhody: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Our flight attendant and fnally making it home!"
Nevýhody: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Výhody: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Nevýhody: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Výhody: "Panamá airport is a disaster, unorganized and dirty"
Nevýhody: "Panamá airport"
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Nevýhody: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Smiling, quick, courteous"
Nevýhody: "Had to pee right after turbulence no time for bathroom"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Nevýhody: "The least comfortable and smallest narrow business class seats ever"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Nevýhody: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Výhody: "Comfortable on plane. Pleasant crew"
Nevýhody: "Check in at Dusseldorf was a scrum. Aircraft significantly late."
Výhody: "We sat on the run way for 2 hours. Absolutely horrible experience."
Nevýhody: "Being stranded on the run way for 2 hours, ugh. Painful."
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "Missed planned event"
Nevýhody: "They lost our bags. Many of us on board. And they didn’t give us tracking numbers to follow-up. Argh"
Výhody: "The crew was outstanding."
Výhody: "Security check was quick and easy."
Nevýhody: "The flight left 35 minutes late but arrived on time"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Nevýhody: "definitely a significant downgrade from my first flight from dallas to london. this flight from london to bangalore was outdated, with old entertainment systems, no usb connection, no snacks available. also we were shuttled from the boarding area on a crowded bus to the plan and had to climb several stairs with our heavy handbaggage up to enter the plane. crew was ok, nothing special. i've traveled british airways quite a few times from the USA via London to India and always notice the downgrade on the flight to India."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "Individual TV/movie screens."
Nevýhody: "Uninterested service. Left my iPad on the flight. Realized where it was and went to BA customer desk. I had time to collect it, but when they looked at my ticket and saw I was a “world traveler “ they said all I could do was use MissingX to find it."
Výhody: "Great plane - new and quiet"
Nevýhody: "Cramped in the back. Ridiculously so"
Nevýhody: "Flight was delayed for 40 minutes"
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Nevýhody: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "The staff helpful and quick to respond."
Nevýhody: "The incredibly uncomfortable, too narrow, too cramped seats with immovable armrests. Awful!!!"
Výhody: "Checkin was effortless. Seats were comfortable and there was plenty of overhead storage so nothing under the seat but my feet. I didn't use the online entertainment as I had my kindle with me but my daughter said hers was good with a lot of choices. Food a bit too spicy for me but everyone else seemed to love it and I'm very picky and plain with what I eat. Loved the foot rests on the seats. Can;t complain. I'd use them again."
Nevýhody: "the food but that is just my pickiness."
Nevýhody: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "English airline food. Flight attendant's after shave too strong, started me sneezing every time he walked by."
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."