Najděte levné lety z Alicante do České republiky

Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"

Nevýhody: "Must have been an old plane; the seats were a bit worn and the screens are tiny."

Nevýhody: "Just not enough room in the economy class, especially when the person in front reclines their seat."

Výhody: "Seats and crew great boarding was a nightmare"
Nevýhody: "Better boarding patrol"

Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."

Výhody: "Although a late take off we managed to arrive 3 minutes early!"
Nevýhody: "Nothing, keep up the good service!"

Nevýhody: "The food service was terrible I was in row 20 and they ran out of all sandwiches and coffee!!!!! I thought flying BACK would be superior to EasyJet who I normally fly with but quite frankly your service is not nearly as good"

Nevýhody: "The flight was 45 minutes late leaving. My connection in Madrid was closing when I arrived. My luggage was not transferred due to this. I almost missed my plane. I am still waiting on my luggage to come to me. I only left Madrid yesterday so hopefully I will get my suitcase today"

Nevýhody: "Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat."

Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"

Výhody: "The plan was new and smelled nice and the staff was very entertaining and nice."
Nevýhody: "The flight didn’t have wifi"

Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."

Výhody: "I like that we were on time for departure"
Nevýhody: "The speed boarding it was confusing,no one was there in the que until they called you to board then People starting to come up from the que that was already there. Speedy boarding should be exactly that."

Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"

Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"

Nevýhody: "Have to pay for everything even soda and snacks"

Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."

Výhody: "Everything"
Nevýhody: "N/A"

Výhody: "Good food great service"

Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."

Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"

Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."

Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."

Nevýhody: "Missed planned event"

Výhody: "The crew was outstanding."

Výhody: "Entertainment"

Výhody: "The crew were very helpful"

Výhody: "Flight was pretty good."
Nevýhody: "Check in was very slow an staff was not very helpful."

Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"

Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."

Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."

Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"

Nevýhody: "Cancelled the flight with no explanation. This is the second time in a row my return flight to BWI from LHR has been cancelled."

Výhody: "I did a round trip to Paris. 1st portion on American Airlines. The difference was astounding as to friendliness, service, food, wine and entertainment the Brit Air back to NYC from Paris was 1000 times better than the 1st portion to Paris on American."
Nevýhody: "There was a stop over in London that got a bit confusing at boarding time in Heathrow ...as a flight to another country was being boarded at the same time and the set up in the general terminal make for some confusion as to which line to get into."

Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."

Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"

Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"

Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"

Výhody: "I liked how quick it was."
Nevýhody: "It was odd going from the terminal, down two flights of stairs, out into a wry crowded bus to the plane. Then the people unloading out bags took close to an hour and kept switching baggage carousels and confusing everyone."

Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."

Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."

Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."

Nevýhody: "Delayed as usual"

Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."

Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"

Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."

Výhody: "the crew and pilot were particularly nice and informative"

Výhody: "Liked the efficient way a very drunk man was dealt with- he was however obviously very drunk (coud hardly stand) and gained access to his seat before a fellow passenger drew attention to his condition with the cabin staff. He was not allowed to travel."
Nevýhody: "Limited amount of food available"

Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."

Výhody: "Price"
Nevýhody: "Leg room too small."

Výhody: "The flight arrived ahead of schedule."

Výhody: "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Nevýhody: "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"

Výhody: "Quick boarding, friendly staff. We took off on time and arrived before scheduled time. Good value for money!"
Nevýhody: "Would be good if seats could be leaned back a bit."

Výhody: "There was a good amount of room on the plane with comfortable seating."
Nevýhody: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."

Výhody: "Staff was friendly and happy."
Nevýhody: "Seats are not the most comfortable."

Nevýhody: "We never got there"

Nevýhody: "Nicer behaviour from crew, smile is easy."

Výhody: "N/A"
Nevýhody: "The flight was delayed, then we loaded onto an airport bus where we stood, sweating, for about 10 minutes before the bus left. Once we got on board it took forever for people to be seated, and some people were having their seats switched and others couldn’t find anywhere to put their luggage."

Výhody: "Seats comfy plenty of room"
Nevýhody: "The delay which was no fault of Vueling"

Výhody: "Flight was on time"
Nevýhody: "Extremely uncomfortable"

Výhody: "Nothing"
Nevýhody: "We had a 3 hour delay! I must be compensated"

Nevýhody: "Hot boarding that was longer than the actual flight."

Výhody: "Quick flight"
Nevýhody: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."

Výhody: "Quick, cheap, and convenient"
Nevýhody: "Like riding a park bench through the sky"

Výhody: "plane was quit new and seats were comfy."
Nevýhody: "check in was a bit slow."

Výhody: "Efficient boarding and always on time"
Nevýhody: "More cheap flights"

Výhody: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nevýhody: "The coffee wasn’t free."

Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"

Nevýhody: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."

Nevýhody: "Late"

Výhody: "nothing"
Nevýhody: "vueling is the worst airlines ever"

Nevýhody: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"

Nevýhody: "Late. Long wait for baggage. Not very friendly crew."

Výhody: "The individual tv screens."
Nevýhody: "This is what I noticed while checking in the last gate before we board. We were singled out with a few other people to be additional screened in questions. When we were done, there were about more than 10 individuals who were waiting to pass the gate and about over 50 waiting in line. We noticed that the European descent individuals with bigger bags were not question and allowed to pass through. We were stop and was informed we have to pay for our luggage. The rep took our credit card and scanned it and when we asked how much she informed us the amount will be appeared in our next statement. How did she not even know?? Lastly, the individual in front of us had the same luggage (if not bigger) and didn’t even have to beck his in!"

Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."

Nevýhody: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."

Nevýhody: "Had trouble with tickets everywhere and I have no luggage now"

Výhody: "Boarding was ok"
Nevýhody: "Flights usually delayed and the cabin crew look like they are sucking on a perpetual lemon"

Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"

Výhody: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Nevýhody: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."

Výhody: "On Time"

Nevýhody: "Extra small space. Les that normal."

Výhody: "Price!!"
Nevýhody: "Late a full hour leaving Florence, so late into London."

Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"

Výhody: "On time. The price."
Nevýhody: "All as expected."

Výhody: "Good price, on time, comfortable seat, crew was friendly both at boarding and on plane."
Nevýhody: "The only thing i didnt like was that when we boarded, we got on a bus to take us to the plane. I had paid extra for priority boarding and seating but i ended up being one of the last people on the plane. It did not end up being an issue because there was plenty of ovwrhead space for my carryons but it could have been. Wifi would also be nice. Even if i had to pay wxtra for it."

Nevýhody: "Late boarding. But the crew was very nice and accommodating"

Nevýhody: "50 mins delayed with no apology."

Výhody: "Boarding was not bad, but a bit confusing"
Nevýhody: "Flight attendants more interested in talking to each other than serving customers. We went hours without water. I went back to the galley to get some and no one was there, so I served myself"

Výhody: "Nice short flight! Nice crew!"
Nevýhody: "N/a"

Výhody: "cost"

Výhody: "Not much"
Nevýhody: "Less than 20cm from edge of seat and back of seat in front. Late."

Výhody: "It was fast"
Nevýhody: "A bit cramped in seating"

Výhody: "Flight attendants were nice, and the aircraft was clean."
Nevýhody: "Flat out the worst flying experience I've ever had. The bag checkin processes was a nightmare; I showed up super early to the airport, with more than enough time to check my bag and board without issue. The bag checkin line didn't move for over an hour, and while there were still tons of people waiting to check their bags for flights that were soon departing, most of the counter employees packed up and left. When someone pointed out that we would miss our flights, the attendants said "my shift is over" and walked away. At this point, the line broke and passengers started to cut the line, two people nearly got into a fight, airport security even had to come. My bag was finally checked five minutes before the flight left (!!!!!). I was unsure if I'd make the flight, or if my bag would make it on the aircraft. The worst part is that throughout their incompetent checkin processes, the attendants were all incredibly rude. I am NEVER flying this airline again, even if I have to pay twice as much for my ticket."

Výhody: "I didn't take the flight so there was nothing to like"
Nevýhody: "I booked the flight at noon. The flight left at 12:30, so the check-in counter was already closed because it was an international flight. I wanted to make a booking for the 29th, not the 27th... bookings shouldn't be made after the counter has already been closed. British Airways said that they didn't charge my credit card but I just checked it and it was definitely charged."

Výhody: "very nice at the checking in , and during the flight"
Nevýhody: "the menu"

Nevýhody: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."

Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"

Nevýhody: "I wanted to book with British Airlines only to find out it was booked with a low end poorly rated airline I cancelled the flight I bought trip insurance but BA will not get back to me about a refund. Was on the phone many times waiting for very long time only to get disconnected and left on hold Now but rate BA low low low"

Výhody: "The whole thing from start to finish was excellent"
Nevýhody: "Nothing"

Výhody: "Boarding was efficient as was disembarking, crew were good"

Nevýhody: "What is the point of buying priority boarding if everyone gets on the plane at once.. 9 euro for 3 bottles of water says it all to."

Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"

Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."

Nevýhody: "Food was poor, particularly the croque monsieur, which was dry and tasteless."

Nevýhody: "Ice is not carried on flights by RyanAir"

Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."

Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"

Výhody: "Friendly staff"
Nevýhody: "Being a bit late. Unusual for Ryanair"

Výhody: "Fast. That's about it really."
Nevýhody: "More leg room and more comfortable seats also would be nice if the food wasn't extortionate"

Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."

Nevýhody: "Good"

Nevýhody: "The problem with random seat allocation is if you pay to sit somewhere then that should be fine, no. Today I was constantly asked if I wouldn’t mind swapping seats so the passenger could be closer to their partner which is always going to be an inferior seat or worse sat in the middle seat. Their random seat allocation therefore can inconvenience seat paying passengers not a quality experience."

Výhody: "No issues getting on flight pretty straight forward."
Nevýhody: "N/A"

Výhody: "Easy boarding, plane looked clean, crew all smart and genuine smiles. The bonus is we arrived early and their were no Benidorm p..s artists on board. Excellent."
Nevýhody: "Only that we were late leaving, this didn’t matter in the end because we arrived early. I only gave one star for Food & Entertainment as the option to give no stars is not available. I’m sure the food would have been fine,however, I didn’t have food and brought a book for my own entertainment although I don’t believe any entertainment other than your own is available. I would suggest that Kayak offer a not applicable option on their star rating grid."

Nevýhody: "Nothing Nothing Nothing Nothing Nothing Nothing Nothing"

Výhody: "Flights ran to time"
Nevýhody: "Some passengers were taking phone calls when the safety demonstration was being done."

Výhody: "For the price, you just can't beat Ryanair. The only thing that spoilt the flight were 3 drunk passengers opposite and behind who were noisy and kept annoying other passengers, however the cabin crew handled the problem very well."

Výhody: "On time"
Nevýhody: "Filthy seats and pull down trays and chaos boarding as people being asked to change seats"

Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."

Výhody: "crew very good"
Nevýhody: "2 hour delay and no information, even changed boarding gate and did not inform passengers who was already waiting."

Nevýhody: "Delayed at Stansted due to Donald Trump"

Nevýhody: "Sat on the plane for 1:30 due to delays and missing our departure slot then to be informed that there was no water ,drinks or any food on the plane due to “supply issues”. Then the conveyor system to broke down at East Midlands and all the cases had to be moved into the collection area by had by 2 security staff All in all 3 hours later for the booked taxi and didn’t arrive home till 4am ! Never had such a bad experience with Ryanair and East Midlands airport"

Výhody: "Nothing really, it's a cheap ticket and that's it."
Nevýhody: "Ridiculous boarding situation, expensive onboard food and beverage. Upright seats. Advanced check in always seats your group apart to encourage you to purchase seats. Budget airline that trust to milk their clients for every penny. Only use them if no other option."

Výhody: "Landing at Liverpool to get off the plane"
Nevýhody: "A 3 hour delay. Unruly passengers."

Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"

Výhody: "The staff were professional"
Nevýhody: "Bad language and rude conversations by some passages."

Výhody: "Flight on time no delays especially with the weather been bad"
Nevýhody: "Only problem I would say they delay in baggage handling and on the wrong carousel"

Výhody: "Cheap prices"
Nevýhody: "Uncomfortable"

Výhody: "For the price what is there to complain about."

Výhody: "Took off on time and arrived a few minutes early. I didn’t have to wait too long for luggage on carousel."
Nevýhody: "Sitting next to someone who played music too loud even with headphones. Could hear a constant noise"

Nevýhody: "Don’t like the underhand Ryanair pricing"

Nevýhody: "Too expensive for what you get. Bad landing! Oh dear"

Nevýhody: "Flight was delayed."

Nevýhody: "Having to pay extra for everything!"

Výhody: "All satisfactory"

Nevýhody: "Boarding at Alicante was disorganised"

Nevýhody: "On both flights we were called tbrough for boarding only to be kept queueing for over half an hour before actually boarding the plane. On the flight to East Midlands when everyone was on board we were then told due to an air traffic restriction we had to wait another 45 minutes before we could take off. On the return flight after queueing for half an hour only after I asked why we had waited so long were we told that the plane HADN't EVEN LANDED YET. So both flights were delayed with no explanation from anyone. Also all announcements on both flights were very difficult to hear above the engine noise. I am afraid that this experience has made me realise that I will NEVERTHELESS fly with Ryanair again. I would rather pay the extra and fly with a better airline."

Nevýhody: "Staff at the check-in desk was rude and condescending."

Výhody: "The flight there and back got us there early each time despite being late departing. Choosing your seat is the ideal thing to do, even if it is only £6 more its worth it."
Nevýhody: "There was no Aircon on the plane out which made it an uncomfortable flight out there and caused for certain people to smell slightly. The staff on the flight back weren't overly great and one accused a bloke of snatching when actually his bag was just heavy. She also had attitude towards others which made me think, whats she going in this job."

Nevýhody: "Not much extra leg room and one attempted rammed the trolley into my foot trapping my toe against the wall and the didn't even respond to me shouting out in pain"

Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."

Výhody: "It was on time"
Nevýhody: "The cabin was freezing. Also, most passengers were made to check cabin baggage at the gate, reason given as 'a full flight. but once on The plane, there was many empty seats (6 alone in the two rows around me) and the overhead lockers were about half full."

Výhody: "Nothing..."
Nevýhody: "Nothing..."

Výhody: "Nothing"
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."

Výhody: "Arrived 25 minutes ahead of schedule"

Výhody: "Price"
Nevýhody: "No problem with flight"

Výhody: "Can't argue about price Planes were within 20 minutes of expected arrival time"
Nevýhody: "Slow slow slow boarding, took forever. Too many people with big carry on bags that they were unable to stow, holding up the entire aisle. It was an evening flight and the lights were dimmed, but then the crew started blaring loud dance music before selling scratch cards: seriously annoyed the majority of the plane that was sleeping!"

Nevýhody: "The female staff member at the gate was extremely loud and rude and tried to charge £50 to get a luggage bag put into the hold after her colleague had approached and offered this service to my friend. She was extremely embarrassed and offended as the staff member insisted that she place the item into a bag measure. The interaction was unnecessary and unwelcome as my friend had not sked for the kind gesture made by the first staff member. As we were seated in the back row, we were subjected to the raucous behaviour of two of the cabin crew members throughout the entire flight which included discussing particular passengers on the flight including their seat numbers and their personal 'differences' with other cabin crew members whom they would be flying with today! The behaviour of the male and female crew members, both of whom appeared to be American, was nothing short of embarrassing for Ryanair and utterly unprofessional, even during service the couple appeared oblivious to the passengers as they carried on in their interactions with each other. It appeared that the only person who was actually working was the attendant at the front of the plane who I believe may have been the flight manager. A fellow passenger even commented that the couple must have been smoking something before the flight to explain this behaviour. Having flown with Ryanair on many occasions and having recommended them to friends and family in the past, we were bitterly disappointed with both these issues and would suggest that they re-examine their customer care!!"