Nevýhody: "The snacks were good, but they should have offered some drink selections."
Výhody: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Nevýhody: "The in flight screens weren't working well."
Výhody: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Výhody: "Very engaging crew."
Nevýhody: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Výhody: "The airplane seats and entertainment were 150% bettter than American"
Nevýhody: "The check in area felt cramped, understaffed and like a 4th rate airline"
Výhody: "Safe and fast journey."
Nevýhody: "Vegan Options for snacks"
Nevýhody: "Better choice of snacks"
Výhody: "Pilot was super nice and informative when the flight was delayed."
Výhody: "The crew was excellent"
Nevýhody: "Better breakfast and the seats weren’t very comfortable"
Výhody: "Crew was friendly, helpful and provided comfort"
Výhody: "None of it"
Nevýhody: "Everything. Can it please leave on time for once"
Výhody: "The crew were good."
Nevýhody: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Výhody: "Crew was good."
Nevýhody: "N/A. No food was served due to turbulence which is uncontrollable."
Nevýhody: "Delayed 3 hours"
Výhody: "Friendly greeting and goodbye.goog entertainment."
Nevýhody: "Too hot, attendant did not know plane."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "good job over all"
Výhody: "Incredible service, great entertainment options, comfy seats"
Výhody: "Pleasant flight, plenty of entertainment on a long flight."
Nevýhody: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Výhody: "Good flight."
Výhody: "New airplanes.On time schedule .Very professional a"
Nevýhody: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Nevýhody: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Výhody: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Výhody: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Nevýhody: "massive rips in the bag"
Výhody: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Nevýhody: "Food and food."
Výhody: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Nevýhody: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Fast flight"
Nevýhody: "Long wait in hot plane before take off."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "very attentive service and remarkably tasty food in first class"
Nevýhody: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Výhody: "One of the male flight attendants was very nice"
Nevýhody: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Výhody: "Boarding was easy and fast"
Nevýhody: "Seats were cramped"
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Výhody: "Nothing to like.."
Nevýhody: "Everything about the flight..."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Výhody: "On time and convenience of the connection"
Nevýhody: "Airplanes were a little bit old"
Výhody: "free tequuila"
Nevýhody: "norte americano gringo scum from hell usa terrorist pigs"
Nevýhody: "Check point had only one person working on a holiday weekend made for an extremely long wait"
More water delivery and less time between meals. Good food and staff
Výhody: "Consistent SAS quality"
Nevýhody: "Drinks expensive"
Nevýhody: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Výhody: "Check in was so easy."
Výhody: "Crew was amazing. Seat was better then usual."
Nevýhody: "Don’t make us pay for our drinks."
Nevýhody: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."
Výhody: "My flight has been cancelled"
Výhody: "Everything was bearly acceptable"
Nevýhody: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Nevýhody: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Nevýhody: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Nevýhody: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"
Nevýhody: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Nevýhody: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Výhody: "The crew is great. Did everything within their abilities to be comfortable"
Nevýhody: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Výhody: "Really good price, excellent service."
Nevýhody: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Výhody: "Very friendly crew Intime departure and arrival"
Nevýhody: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"
Nevýhody: "The flight was cancelled the morning of."
Výhody: "Good flight."
Výhody: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Nevýhody: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Nevýhody: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Výhody: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Nevýhody: "Boarding very slow. Staff a bit inattentive"
Nevýhody: "The 70 euro bag check fee"
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Nevýhody: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Nevýhody: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Výhody: "Overall excellent"
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "passed out i-pads loaded with movies, magazines and music food was good"
Nevýhody: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Výhody: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Nevýhody: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."
Výhody: "No problems, great crew, easy check in and on time!"
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Nevýhody: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Výhody: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Nevýhody: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Nevýhody: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."
Výhody: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."
Výhody: "The overall experience was good. The fights in there selves were cool."
Nevýhody: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."
Výhody: "The food and movies were good."
Nevýhody: "Didn't have enough money to sit in a seat with leg room."
Nevýhody: "90 min waiting in the plane withou ac in IAD 4 hs delay in Copenhagen airport. I missed flight back from Athens because a ferry delay from Santorini despite calling SAS being updated of my delay. When I arrived to Athens airport, SAS staff left and KAYAK was not supportive. My tickets were cancelled from Athens to IAD."
Výhody: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."
Výhody: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Výhody: "we didn't crash"
Nevýhody: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Nevýhody: "Bought tickets 8 months before flight. Was put on Standby status. Unable to get confirmed seat assignment until about 15 minutes before flight. Wasn't sure we would make flight until new boarding pass was issued by gate agent. And that boarding pass bounced when trying to board plane. New boarding pass had to be issued with another seat assignment. SAS is on my no fly list."
Výhody: "Quick boarding and unboarding! Made up the time when we left a little late."
Nevýhody: "Didn't get a little back of pretzels ;)"
Nevýhody: "Reindeer sandwich? Come on really?"
Nevýhody: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."
Výhody: "It was clean and efficient. They got us in 15 minutes early. Coffee and tea were free."
Nevýhody: "Nothing really."
Nevýhody: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
Nevýhody: "At BA staff treats you inconsistent"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Breakfast burritos were a nice change."
Nevýhody: "I did not like a seat under E row as the seats feel. Crammed."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Nevýhody: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"
Nevýhody: "Flight delayed missed connection out of London heathrow to Budapest."
Výhody: "Late taking off, but made up time in the air."
Nevýhody: "For a long flight, it is very cramped."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Nevýhody: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."
Nevýhody: "1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "Everything was absolutely spot on except for larger than average people not being catered for."
Nevýhody: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."
Výhody: "The flight and everything associated with it. Food, crew etc"
Nevýhody: "Customer services failed me"
Nevýhody: "No WiFi available. Bad flight tracker."
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "Not enough room in the seating area"
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "Flight crew was really polite. Very attentive and remembered what was requested."
Nevýhody: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"
Výhody: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Nevýhody: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."
Výhody: "Mostly everything was ok."
Nevýhody: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "Flights attend"
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Nevýhody: "Usually starts late sometimes in London, and always on some remote gate."
Nevýhody: "Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible."
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Výhody: "Food was good!"
Nevýhody: "The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
Výhody: "Food was good and drink selection was great."
Nevýhody: "Personal TV screen had some visual issues. Headrest wouldn't retain its position."
Výhody: "No crying babies."
Nevýhody: "Late, late, late. Then they informed me that they didn't know where my luggage was. What a crummy, long day."
Výhody: "Hard to find anything positive."
Nevýhody: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."
Výhody: "Good flight"
Nevýhody: "All good."
Nevýhody: "Nothing--everything was great--perhaps the best service I've ever received."
Výhody: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Výhody: "waited for us. We were late from Yuma"
Výhody: "Good seat. Good movies."
Nevýhody: "A better range of free food choices would be nice."
Nevýhody: "Horrible experience!!"
Výhody: "Pilot was awesome. Beautiful landing. Got us there safely."
Výhody: "Nice company on plane. Most crew members were nice. Very good with disabled mom."
Výhody: "Nothing. I missed this flight because of a delay of my flight on Friday."
Nevýhody: "There was no place to charge my electronics"
Výhody: "this flight was canceled!"
Výhody: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Nevýhody: "choice of snacks or food"
Výhody: "Crew on board was nice."
Nevýhody: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Nevýhody: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Výhody: "miserable. Flight."
Nevýhody: "No concerns What I expected for a quick flight"
Výhody: "All the service was good"
Nevýhody: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Výhody: "Overall a very good flight"
Výhody: "The flight attendants"
Nevýhody: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Nevýhody: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Výhody: "Landing and deplaning"
Nevýhody: "Literally everything else"
Výhody: "Everything happy and in time. Nice staff"
Výhody: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Nevýhody: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Výhody: "Staff was fantastic"
Výhody: "Everything was good."
Nevýhody: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Výhody: "On time departure and arrival - friendly crew"
Nevýhody: "No own movie screen."
Nevýhody: "Delayed flight, multiple gate changes"
Výhody: "Nice staff, on time"
Výhody: "Full flight, crew worked timely"
Výhody: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Nevýhody: "Tight seating and aisles."
Nevýhody: "Waiting on a hot plane for 2 hours"
Výhody: "Was able to get my flight transferred!"
Nevýhody: "I liked Everything!"
Výhody: "Quick and easy thanks"
Výhody: "Flight crew was awesome!"
Nevýhody: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Nevýhody: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Výhody: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Výhody: "Good preferred seat."
Výhody: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Nevýhody: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Nevýhody: "Would at least like a choice of a snack instead of cookies I don't care for."
Nevýhody: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Výhody: "The crew very helpful and nice."
Nevýhody: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Výhody: "Flight was on time. Plane was clean. Staff very professional."
Nevýhody: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Nevýhody: "Being led to pay to select seats on flight that was only 50% full"
Výhody: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Nevýhody: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Výhody: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Nevýhody: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Nevýhody: "Late and bad communication"
Výhody: "Friendly and courteous"
Nevýhody: "Like that is good"
Výhody: "One lady was so mean when I asked her a question ."
Nevýhody: "Be more smiling and helping customers when needed"
Výhody: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Nevýhody: "Food could be better"
Výhody: "In time boarding"
Nevýhody: "Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal."
Výhody: "Got In ahead of schedule"
Nevýhody: "The boarding process"
Výhody: "Very attentive crew"
Nevýhody: "No complaints"
Výhody: "On time, clean airplane, smooth, good flight overall"
Nevýhody: "No entertainment or food on board. Not even drinking water"
Výhody: "Arriving at my destination, safe, sound and on-time."
Nevýhody: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Nevýhody: "I wish there was a bigger selection of movies and tv-shows to watch."
Nevýhody: "Short flight so no type of entertainment or drink/food service."
Výhody: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Výhody: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Nevýhody: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Výhody: "The seat space on the emergency area"
Nevýhody: "The dirtiness on the toilet area after long flight ....the system should be automatic to be sanitized"
Nevýhody: "Had to take a flight to New York 2 days later, then drive back home"
Výhody: "entertainment, comfort"
Nevýhody: "the spaniards are always LATE. and DISORGANZIED."
Výhody: "On time, Very professional crew."
Nevýhody: "Could not do online check-in."
Výhody: "Price to fly on this airline is very reasonable and affordable. I would fly on on this airline just for that reason alone."
Nevýhody: "Seats are VERY small and squished together."
Výhody: "Internal Wifi to watch movies and music"
Nevýhody: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Výhody: "NOTHING, now waiting in airport for four hours."
Nevýhody: "55-minute connection across terminals - five of us missed this flight. Iberia didnt even offer a voucher for breakfast. Makes this an overnight nightmare"
Výhody: "Seats in the first flight were very tight"
Nevýhody: "No space for the legs!"
Nevýhody: "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
Výhody: "Seats were comfortable. Smooth take off and landing."
Nevýhody: "No free drinks, and I had to flag down a crew member to buy the €2.50 bottle of orange juice; even then I had to remind him before he brought it! We had little time between flights, and had to empty water bottles at Security before boarding but forgot to refill them, so we really noticed the lack of beverages."
Výhody: "The entertainment system with movies was great, with plenty of choices and good sound. The crew was very good. Legroom on the seats was good. They kept the temperature in the plane just right. We could board first because we had a 5-year-old child."
Nevýhody: "Flight was delayed an hour leaving Chicago, and arrived an hour late in Madrid. The screen was not updated in Chicago to let us know what was going on. It's a mass of people at the gate, with very little systematic lining up. One luggage piece did not come out on the carousel in Madrid. We had to wait 1.5 hr at the airport to confirm that they would send it to our Madrid hotel. Hopefully it will come. The food was mediocre. Pasta for dinner with little to no meat. Not even fruit. They are clearly saving money on the food."
Výhody: "At this moment only the entertaiment."
Nevýhody: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."
Výhody: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
Nevýhody: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."
Nevýhody: "Puse un reclamo pues me cobraron 150€ por un perrito de soporte médico y no me han respondido al respecto."
Výhody: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Nevýhody: "The only thing that I wish was different was that they had a vegetarian food option available"
Výhody: "On time"
Nevýhody: "EVERYTHING was a charge Water wasn't even offered."
Nevýhody: "Plane had to turn around due to a malfunction. We were waiting with no updates for hours. No information, food or water were provided for kids or adults. Second plane took off 6 hours later, missed connection."
Nevýhody: "Doctor recommended not to travel but no credit given."
Nevýhody: "The only bad thing is that the checking at JFK was very long!!!!"
Nevýhody: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Výhody: "Touch screen movies were nice"
Nevýhody: "Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia"
Výhody: "Crew was nice enough."
Nevýhody: "Boarding started very late and left airport late, somehow landed "on time" but without enough time or guidance to make connecting flight. Although arrived at gate before schedule flight time, were not allowed to board, missing the connecting flight and was then charged a ludicrous amount in fees. Will never travel again."
Výhody: "Plane and crew"
Nevýhody: "Good flight"
Výhody: "Crew was friendly and accommodating."
Nevýhody: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Výhody: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Nevýhody: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."
Výhody: "The crew was gentle, it was the first time I traveled with Latam and I was really pleased with the experience."
Nevýhody: "I have no complaints about this trip."
Výhody: "Entertainment was the best part"
Nevýhody: "Service was okay. Could have used one more flight attendant on staff. Response time was slow."
Nevýhody: "1hr. delay because plane lost electrical power. No entertainment on board due to previous electrical problem. 1hr delay at arrival again due to plane electrical power."
Výhody: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Nevýhody: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."