Nevýhody: "Better food, but that is with all airlines :)"
Výhody: "seat was quite comfortable"
Nevýhody: "it would be better if they have and give a blanket to passengers when some of them need"
Nevýhody: "Staff was so rude"
Výhody: "Plane seemed to be brand new"
Nevýhody: "The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat."
Výhody: "The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL."
Výhody: "All good"
Nevýhody: "Visa delays in the airport , should be appliend online and take it before leaving"
Výhody: "Comfortable seats. On time departure Good service Friendly crew"
Výhody: "The food"
Nevýhody: "Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language"
Nevýhody: "we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever."
Výhody: "Good good on time all went pretty good"
Výhody: "The flight was on time good food good staff"
Výhody: "The service was impeccable and I was treated like the Queen that I am."
Nevýhody: "Everything was excellent."
Výhody: "Big brain lot of space"
Nevýhody: "Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible"
Výhody: "I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home"
Nevýhody: "I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever."
Výhody: "Azerbaijan Airlines was the best. It was comfortable and the staff amazing."
Výhody: "The cost and straight through flight is great"
Nevýhody: "The movie selection is very limited and there are no pillows."
Výhody: "Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink."
Nevýhody: "Never seen Flight attendants so lazy in my flying experience."
Výhody: "I slept the entire way back"
Výhody: "New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc."
Výhody: "Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle."
Výhody: "The flight was pretty smooth."
Nevýhody: "The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick."
Nevýhody: "No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you"
Výhody: "They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative."
Nevýhody: "No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you"
Výhody: "Azal does not have individual entertainment which is a big minus. Other than that , everything is good."
Výhody: "friendly staff, well organized"
Výhody: "The food is pretty good"
Nevýhody: "The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes"
Výhody: "정확한 출발시간. 저렴한 가격."
Nevýhody: "보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨."
Výhody: "Every thing was good, in flight entertainment had surprisingly better content"
Výhody: "Lots of food, modern comfortable plane, very friendly and helpful flight crew."
Nevýhody: "The two girls sitting next to me were talking whole way in very annoying voices."
Výhody: "All but the movie section"
Nevýhody: "Movie selection."
Nevýhody: "Azerbaijinian Airlines did not transfer my luggage along with the luggage of at least 12 other people on board to the connecting flight from Baku to Tbilisi. Both checkin bags with the majority of my belongings and necessities never arrived. After waiting in the Tbilisi airport, the staff notified us the airline did not fit every checkin bag on the connecting flight, and we would have to return the following night to pick up our belongings. There was no apology or discount on our ticket price for the huge inconvenience. It seemed as though the airline was notorious for doing this."
Výhody: "New plane. Unlike many other planes, seats in last row of a middle cabin were fine with space to recline. Good kosher meals. Served hot when appropriate. 787 is a very nice plane. Baku airport is beautiful and relatively small."
Nevýhody: "Baku airport security is crazy. In order to change planes, we had our carry-ons xrayed twice. Passports checked multiple times just changing planes. Without ever going out of the secured areas."
Výhody: "Good selection of films. Plane seemed relatively new. Ok kosher meal. Crew was helpful, responsive & friendly."
Nevýhody: "Airports. TLV: Ticket issues at airport and counter person told us which gate to go to. Overhead departure board listed a gate at the far end of a different concourse. 3 minutes after boarding was suppressed to start, after waiting at gate over an hour, with no personnel manning the gate yet and no plane visible, I took the long walk to the gate listed on the board and discovered about half the passengers had been directed there. Where there was a plane. 5 minutes later gate change was announced. In Baku had to go thru security 3 times to transfer."
Výhody: "Friendliness, diversity, cleanliness, interesting food, free drinks, smooth flight over all"
Nevýhody: "Almost Nothing to watch on offered programs - old and seen movie list"
Výhody: "High quality and clean plane"
Nevýhody: "My ticket was already online checked in - How? I didn't do it. Flight started and ended not on time, I hve lost my to to for waiting and came later on..."
Nevýhody: "On both way from NYC to Baku and back the entertainment xonsole didn't work for me. Many movie titlea and music choices ment nothing to me."
Nevýhody: "High fees for the baggage"
Výhody: "Great flight and staff early arrival AAA"
Výhody: "The plane was brand new, great service, little extras in the flight like a cart with magazines to choose from and an Azerbaijani brand name hand lotion in your flight pouch. Excellent flight on the long haul (the short haul fell short)."
Nevýhody: "Can expand movie selection and add newer movies."
Výhody: "Older plane, served food on a 3 hour plane ride."
Nevýhody: "No entertainment system on the short flight."
Nevýhody: "Service in general"
Nevýhody: "Service in general"
Výhody: "Service and Staff was cooperative"
Výhody: "I would fly this airline again, anytime! friendly staff, comfortable flight very empty"
Nevýhody: "entertainment: old movies and then a computerfailure food mediocre"
Not Worth for business class price .
Výhody: "Need a more improvement for the service"
Nevýhody: "Need a proper training"
Výhody: "It was crew amazing"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Seat was not comfortable"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Food was good enough."
Nevýhody: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Výhody: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Výhody: "Service was amazing, great communication and food/drinks was nice! Entertainment was great."
Nevýhody: "Seats are close together not a lot of leg room if you are tall lile myself. Also need more bathrooms the lines were long. Seats dont recline too far back for a long flight makes it difficult."
Nevýhody: "long lay over"
Nevýhody: "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
Nevýhody: "Priority boarding was messed-up - no queue discipline was even attempted by the gate staff. The business class seats were uncomfortable and not comfortable to sleep in. The footrest was not long enough and the feet were dangling in the air. The blanket and bedding was provided almost 3 hours after take-off Worst of all was baggage handling. Our luggage was severely damaged. The handle to the suitcases was torn off. In addition the bags and the contents were wet when we received them in Boston. IT had been raining in Istanbul and it seems the bags were left out in the open. I've been trying to get Turkish to repair the torn-off handles but I'm constantly hitting a wall. I have filed a claim but the support staff sends extremely brief denials with no explanation."
Výhody: "Quick assistance when connection flight messed"
Nevýhody: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Nevýhody: "The legroom is insufficient. It became very uncomfortableafter a couple of hours, I am 6 feet tall Footrests were in the way for me. Check in is long and unorganized in Dulles US. You should make electronic tickets available"
Výhody: "I liked personal, food and comfortable"
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "The breakfast was poor & frozen ."
Nevýhody: "I like everything"
Výhody: "The Airport and shopping"
Nevýhody: "the flight from Cairo to Egypt was extremely bad . I understand that the relationship between both countries is not at its best. However, this is not an excuse for racist and bigoted behavior from You staff , the plane was 2 hours late, the staff was literally yelling at the passengers because they were standing at the gate assigned to the ticket. And your plane crew was extremely rude, this one flight attendant frowned at my wife's face and starting sanitizing her hand after my wife gave her ticket."
Výhody: "Airport, Service and much more"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "All of it best flying experience to date"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "Please change my meal request from diabetic to regular"
Nevýhody: "No entertainment."
Výhody: "I would definitely fly on Turkish Air again. The seats were roomy in comparison to other airlines I have flown on. The inflight entertainment was excellent in comparison as well. I thought the food and beverages were pretty good for an airline as well."
Nevýhody: "Just the concern that people were not instructed to stay seated until the airplane came to a complete halt. People were out of their seats and getting luggage out of the overhead bins well before the plane had taxied up to the gate. Please make an announcement to keep passengers safe. Also, the cabin crew could have been a little more helpful to passengers. They kind of stood around and did nothing when a gentleman and his child got on the airplane and other people were clearly sitting in his seats. The man had to straighten out the situation with the people who were in the wrong seats. The flight crew needed to have been assertive, ask politely for people's boarding passes and taken care of the conflict, not the customer. My flight was late and I missed my connection to Seattle. Turkish Air did put us up for the night and provided meals without a hassle."
Výhody: "I enjoyed that it was a new plane."
Nevýhody: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "I liked the crew and their behaviour very much"
Nevýhody: "I will never be happy for the cramped space but I can see that it has to be so"
Výhody: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "The prompt departures and arrivals. The courteous staff. The personalized entertainment"
Nevýhody: "The leg room was too cramped for the long leg of my journey. My feet swelled up post flight."
Výhody: "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
Nevýhody: "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."
Nevýhody: "From the moment we boarded until we arrived home he trip was a disaster"
Výhody: "Despite all other issues I got to Vienna on time."
Nevýhody: "- there was a gate change less than half an hour before boarding, which was not announced via speaker or on the screen in the previous gate - therefore most people were still in the previous gate and only because one of the passengers realized and communicated the change everyone else became aware of it as well -> then everyone ran to the new gate, which did not have enough seating and where children were crying because they did not understand the hectic - On board - just before departure - two families got into an argument and yelled at each other and the crew. They were very loud and aggressive. - Usually I love the food Turkish Airlines serves, but this time I had dry and oily pasta and a very strange and too sweet chocolate mousse. I did not enjoy eating this and it did not taste fresh at all. - There was no entertainment."
Výhody: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "I could not find a way to ask for cancellation or reschedule"
Výhody: "Excellent food and service. Very friendly and professional crew."
Výhody: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Nevýhody: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."
Výhody: "Food crew movie selection"
Nevýhody: "Both flights were late and I missed my connection"
Výhody: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Nevýhody: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Nevýhody: "canceling our flights and lying to us on the phone after we pay extra for daytime flights"
Výhody: "The crew was great, the food was good as was the entertainment :-). The bathrooms were even decent"
Nevýhody: "Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!"
Nevýhody: "The option to be able to drink enough water."
Výhody: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Nevýhody: "Just about everything"
Nevýhody: "improve list of movies"
Výhody: "Crew was helpful - hung my jacket up in the wardrobe so it doesn’t get wrinkled. Boarding and luggage arrival were very quick - good service by LOT."
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "The seats were comfortable."
Nevýhody: "The flight was delayed for 3 hours and it did not have WiFi (even though it was a Dreamliner!)!!!!"
Výhody: "I liked that I wasn’t one of the people who had to sprint to my connection"
Nevýhody: "Not way over booking all three of my flights. Each time the flights are asking people to change their plans for compensation."
Výhody: "Crew was great."
Nevýhody: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Výhody: "Cheap fair to Eastern Europe. Many new movies."
Nevýhody: "Crammed seats. Flight delayed. Almost missed the connection flight. My luggage didn’t make it to the final destination. Luggage delivered to my hotel in 2 days. Noticed the bags have been opened (I put tapes around the bag, and the tapes were cut/altered). Some stuff were stolen. G.H.E.T.T.O."
Výhody: "Everything went good."
Nevýhody: "Movie or general didn't provide closed caption or subtitle for an English language."
Výhody: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."
Nevýhody: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
Výhody: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Nevýhody: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Nevýhody: "The boarding and flight were late"
Výhody: "Boarding went pretty smoothly and quickly"
Nevýhody: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Výhody: "Safe flight"
Nevýhody: "Employers are rude, food is not eatable seats are not comfortable ..."
Výhody: "Flight attendants very courteous and flight was on time."
Nevýhody: "All good"
Výhody: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Nevýhody: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Nevýhody: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Nevýhody: "Passenger next to me was too large and encroached on my limited space Stewards did not respond to light or request for drinks until I went to the back of plane Staff was curteous"
Výhody: "Crew was polite"
Nevýhody: "Late boarding, late arrival. No apology"
Výhody: "Meals were surprisingly good. Dreamliner."
Výhody: "Flight was delayed by 50 min. so that 4 people from connection flights could get on board."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "The plane was pretty spacious, and there was ample leg room."
Nevýhody: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."
Výhody: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Nevýhody: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Výhody: "The flight was on time and the crew was great"
Nevýhody: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Výhody: "Pleasant crew"
Nevýhody: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Nevýhody: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "Easy boarding, attentive staff and overall enjoyable flight."
Výhody: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Nevýhody: "No entertainment at all"
Výhody: "The crew was exceptional. Really@"
Nevýhody: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Výhody: "The crew was very attentive."
Nevýhody: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Nevýhody: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Výhody: "New planes, great food, excellent service!"
Nevýhody: "Flight late Seats uncomfortable"
Výhody: "Thank you very much"
Nevýhody: "If food, including WATER, is not free but paid, it needs to be super clear on the order. If you want to add luggage, but can't do it through the web, and when you call you find that there's a discount if you do it more than 24 hours before, that's lame."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Nevýhody: "I was informed that the second segment was cancelled after flying to Warsaw (first segment). I effectively wasted the whole working day."
Výhody: "Nice with seats"
Nevýhody: "The announcements in English were not loud enough"