No pillows provided. Crew very friendly
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Výhody: "Reliable service, clean cabin"
Výhody: "Crew could have been less rude"
Nevýhody: "Crew miss my drink"
Výhody: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Nevýhody: "the food is disgusting"
Nevýhody: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Výhody: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Nevýhody: "Seats after 1st hr, will feel uncomfortable"
Výhody: "Crew was attentive and made extra effort to meet special requests from passengers."
Výhody: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Nevýhody: "Nothing significant!"
Nevýhody: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Výhody: "Same as above on SIN-BKK"
Nevýhody: "Next time in B787 Dreamliner"
Výhody: "Kindy flight attedances,,smooth boarding,,delicious food"
Výhody: "Entertainment system ok"
Nevýhody: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Nevýhody: "My moslem meal selection wasn’t provided onboard"
Výhody: "Well organized boarding, friendliness of staff, food service"
Nevýhody: "Flight was delayed by about an hour."
Nevýhody: "The toilets were a little unsanitary."
Nevýhody: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Výhody: "Entertainment ok but not newest, boarding smooth, food ok"
Nevýhody: "Long waiting time for baggage, food not exceptional"
Výhody: "My neighbor"
Nevýhody: "Fight war delayed and we got a security check upon arrival"
Výhody: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Nevýhody: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Výhody: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Nevýhody: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Výhody: "In flight entertainment systems"
Nevýhody: "I had beef with mashed potatoes but I found the beef was quite tough."
Nevýhody: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Výhody: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Nevýhody: "baby crying throughout the flight"
Výhody: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Nevýhody: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Výhody: "Everyone was very attentive and nice. The leg room is decent ."
Nevýhody: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Nevýhody: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Výhody: "But I got to take Qatar airline and the service was great"
Nevýhody: "Almost missed the flight, havent noticed the passengers in prior"
Výhody: "great crew service. my first time flying with singapore airlines. they delivered!"
Nevýhody: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Výhody: "Service is the best among the airlines I’ve ever taken"
Nevýhody: "Never ever get free upgrade"
Výhody: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Výhody: "Boarding ok, timely departure. Food very good for plane food."
Nevýhody: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Výhody: "Overall experience and wonderful crew"
Nevýhody: "Nothing really."
Nevýhody: "Food was very poor."
Výhody: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Nevýhody: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Výhody: "Very helpful and polite staff"
Nevýhody: "Old B777-200 with small personal screen. And they don't have pillows on board."
Výhody: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Výhody: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Nevýhody: "The food is average taste... a bit salty :("
Výhody: "crews are energetic and warm welcoming passengers."
Nevýhody: "aircon temperature is too hot for seat 50H area."
Výhody: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Výhody: "Amazing seats and crew"
Výhody: "Lay flat beds and vegetarian food"
Výhody: "Facilities and comfort"
Nevýhody: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Výhody: "Emirates has been my favorite! Best flight ever!"
Výhody: "On thiime.Good Meal. Professional flight crew."
Výhody: "Early landing great service loads of legroom as am 6ft 5"
Výhody: "Lucky to have the seat free next to me otherwise not much else good."
Nevýhody: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
Nevýhody: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
Výhody: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Nevýhody: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Nevýhody: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Výhody: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Nevýhody: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Výhody: "Flight attendants were very nice"
Nevýhody: "Breakfast could have been a bit better"
Výhody: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Nevýhody: "Movie channels and music could be easier to use"
Výhody: "The relaxed environment and the crew are amazing"
Nevýhody: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Výhody: "Excellent new plane good food friendly staff excellent entertainment"
Nevýhody: "Staff not bring drinks regularly enough"
Výhody: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Nevýhody: "Delay and worry I would miss connection"
Výhody: "Arguably the best service I've ever had on a flight"
Nevýhody: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Výhody: "The seats are relatively good on the newer A380s. The film selection was good."
Nevýhody: "The meal was poor."
Výhody: "Crew were great"
Nevýhody: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Výhody: "Best airline so far for economy long haul flight, was emerites flight"
Nevýhody: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Výhody: "Crew were friendly"
Nevýhody: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Výhody: "The in flight entertainment is as good as ever."
Nevýhody: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Výhody: "Great selection of entertainment"
Nevýhody: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
Výhody: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Nevýhody: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Výhody: "Excellent service"
Výhody: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
Výhody: "Seating and hospitality"
Výhody: "crew food"
Nevýhody: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Výhody: "Crew were lovely very friendly and helpful"
Nevýhody: "Ground staff was quite rude refused to let us access the lift so we could board from the upper deck even though we were business class. She insisted that I walk round and board from where she was because she didn't want to walk a few steps and swipe her card for us to access the lift."
Nevýhody: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Výhody: "Food selection Wine not as good as usual"
Nevýhody: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Výhody: "A380 Emirates get better every time"
Výhody: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Výhody: "flight attendants, food, nighttime lights, seats, movies"
Nevýhody: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Nevýhody: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Výhody: "The check in was good. The flight was good and the hosts were ok."
Nevýhody: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Výhody: "Excellent all the way."
Výhody: "Service, food and entertainment"
Výhody: "Staff, Service, plane, food. Everything"
Nevýhody: "I can't say a word against them."
Nevýhody: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Výhody: "food courtesy boarding"
Výhody: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Výhody: "Entertainment was good, staff friendly and accomodating,"
Nevýhody: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Výhody: "Everything was fine."
Nevýhody: "Everything was fine."
Výhody: "Price/ available flying times"
Výhody: "The seat that I picked."
Nevýhody: "Running water in the bathroom"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Business class is the best"
Výhody: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Nevýhody: "Just don't like all the trips to and from flights on the bus at Doha."
Výhody: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Nevýhody: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Výhody: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Nevýhody: "Delayed flight for no apparent reason"
Nevýhody: "I truly enjoy this airline! No complaints"
Nevýhody: "Qatar airline is one of the best ways to fly!"
Výhody: "It was an ok experience, improved by the head of attendants at the end"
Nevýhody: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Výhody: "Crew was nice and attentive"
Nevýhody: "More leg room"
Výhody: "professional and courteous staff. Food is even better than a Lufthasa flights"
Nevýhody: "Great selection of movies and the food was really good as well."
Nevýhody: "Delay at landing"
Nevýhody: "Really we enjoyed this fly"
Výhody: "Q-suites and business class flight crew."
Nevýhody: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Nevýhody: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Výhody: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Výhody: "Everything was first class with excellent service"
Nevýhody: "Long flight with long layover in Doha"
Výhody: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Nevýhody: "Screaming children; not the airliners fault"
Výhody: "the attendants were always on top of things. One of best overall flights ever."
Výhody: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Nevýhody: "The entertainment did not include any music (classical or otherwise)."
Výhody: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Výhody: "Good crew. Nice plane and amenities."
Nevýhody: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Výhody: "I liked the crew"
Nevýhody: "My first flight to DOHA was cancelled"
Výhody: "view above"
Nevýhody: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Výhody: "Great airline with spanking new plans and top of the line service"
Výhody: "Nice people"
Nevýhody: "6-hour delays coming and going. Sounds like a an issue."
Výhody: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Nevýhody: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Nevýhody: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Výhody: "Respect the scheduel and well organize."
Nevýhody: "The seats are terrible."
Výhody: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Výhody: "- Efficient boarding and check-in - on time arrivals"
Nevýhody: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Nevýhody: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Výhody: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Výhody: "The flight was comfortable. The flight attendants were pleasant and attentive."
Nevýhody: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Výhody: "Great flights. lots of room in economy."
Výhody: "I don't like at all"
Nevýhody: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Nevýhody: "Seat is not comfortable at all."
Výhody: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Výhody: "I like the space, equipment that work Space in comparison with other airlines but could be even better once human rights become more important than cashing in ( that is a comment meant for all airlines"
Nevýhody: "The wifi was useless"
Výhody: "Friendly crew"
Nevýhody: "Not piling up people like sardines in a can."
Výhody: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Výhody: "The entertainment was good"
Nevýhody: "The food on the 2nd flight was bad"
Výhody: "The crew was really great and helpful"
Nevýhody: "Only thing that could have been better was ginger ale."
Výhody: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Nevýhody: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "friendly and helpful crew"
Nevýhody: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "The boarding organize by group could improve the process"
Nevýhody: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Nevýhody: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Výhody: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Nevýhody: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Výhody: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Nevýhody: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Nevýhody: "Not enough room between seats for international flight."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Výhody: "Very professional!"
Nevýhody: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Výhody: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Nevýhody: "Boarding was later than initially said and I did not know why"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Everything. They are in their own class."
Výhody: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Nevýhody: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Nevýhody: "Seats too small/legroom."
Výhody: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Crew; polite helpful and professional."
Nevýhody: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Výhody: "Everything ran like clockwork"
Výhody: "Your crew is amazing."
Výhody: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Nevýhody: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Výhody: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Nevýhody: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Výhody: "crew was friendly, little snack was delicious"
Nevýhody: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Výhody: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Výhody: "A very short flight."
Výhody: "On time"
Nevýhody: "Seating was very tight, confining."
Výhody: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Výhody: "Very prompt and courteus"
Nevýhody: "Baggage missing for three days. Communication poor."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Nevýhody: "Boarding procedure for business class with being held up in a small holding space"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Night flight. Food is fine."
Nevýhody: "Terrible seats and old.entertaineme.t system"
Nevýhody: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
Výhody: "Very friendly and helpful"
Nevýhody: "Boarding could be better organized"
Nevýhody: "Lost one of my luggages"
Výhody: "It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly."
Nevýhody: "The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end."
Nevýhody: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."
Výhody: "The flight was quite comfortable."
Nevýhody: "I find it hard work doing such long flights these days."
Nevýhody: "The crew and the food, specially the food."
Nevýhody: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Nevýhody: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Výhody: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Nevýhody: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Everything thanks"
Nevýhody: "Awesome thanks"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Very fast and cheap flight."
Nevýhody: "Seats were extremely uncomfortable. Boarding was very chaotic."
Nevýhody: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
Výhody: "On time, clean plane, good service."
Nevýhody: "Lack of seating at departure gate, costumer agent at gate was rude about standing early for boarding (see first comment). Food was not my style my wife enjoyed it."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The flight was on time."
Nevýhody: "One of the flight attendance made hand gestures indicating eating when I asked him to repeat the dinner choices. That was very rude."
Výhody: "Nice crew. Smooth and quick ride which is perfect. No entertainment system or food so cannot comment."
Nevýhody: "Worst airport to board from (Tegel). Waited 30 minutes for luggage in frankfurt airport. Unacceptable luggage handling (may related to airport in Frankfurt)."
Výhody: "Lufthansa is great."
Výhody: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Flight delayed leaving, but arrived on time"
Nevýhody: "Food was so-so. Didn’t know wireless headphones were not compatible with inflight movies. Flight attendants seemed grumpy"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "A regular predictable LH flightqq"
Nevýhody: "The flight was 100 percent full. So it was very difficult to move around. And on a 10 hour flight that is tough."
Výhody: "Everything is good"
Nevýhody: "Food use to be better"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "My flight from Budapest took off hour later then scheduled. We landed in Munich only ten minutes before the international flight's take off to San Francisco. Upon the Munich landing, eight of us were escorted on a special bus, with a special pass controll and on special routs to make sure we get on the plane on time. Our laggage managed to get on the same plane as well. Thank you Lufthansa!"
Nevýhody: "There was nothing I did not like about my flight"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Nevýhody: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."
Výhody: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Nevýhody: "Too little space between consecutive rows on the plane."
Nevýhody: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Nevýhody: "Was not poker game :("
Nevýhody: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Výhody: "This was the first time flying with Lufthansa. The overal service was excellent. I would give 5 stars."
Nevýhody: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Beautiful aircraft!"
Nevýhody: "They ran out of meals, later got business class food and it was really bad even if served on ceramic plates , and real flatware, need to improve the food!!!!!!,"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "I didn't make this flight because of the reasons mentioned above."
Výhody: "Crew was nice"
Nevýhody: "Seat pitch is miserable, amplified failings in food and internet access."