Nice flight. Always love to fly with Emirates
Výhody: "Friendly crew"
Nevýhody: "It was okay"
Výhody: "Yes comfortable flight"
Nevýhody: "Toilets to be checked for cleanliness more frequently."
Výhody: "everything from security check, boarding, crew, food was excellent, I have no complaints about my trip from Dubai to NewYork, I wish it was the same between Mumbai to Dubai..again Emirates need to train their staff @ Mumbai airport, It was one of my bad experience ever on any airlines or airport."
Nevýhody: "everything is great, no reason to complain."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Nevýhody: "It was impressive. Can’t yhink of anything."
Výhody: "The crew was forgetful and would always pass by me when it was time to serve"
Nevýhody: "I don't know, maybe it I took another carrier"
Výhody: "The crew were very hard working and did a great job."
Výhody: "Every thing was great"
Nevýhody: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Výhody: "Smooth flight"
Nevýhody: "I wished I was in business class..."
Výhody: "Great service and attitudes by staff."
Výhody: "Direct flight"
Nevýhody: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Nevýhody: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Nevýhody: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
Výhody: "I love everything about Emirates."
Výhody: "Nice flight sttendents"
Nevýhody: "Seats too small"
Nevýhody: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Výhody: "Efficient and good actually good for airline food"
Nevýhody: "Electronic equipment a bit out dated and below standard"
Výhody: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Nevýhody: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Výhody: "Excellent service and smooth take off!"
Výhody: "Good leg room"
Nevýhody: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Výhody: "Crew made the flight a pleasant time dispute the 13 hours in the air. Good service, Good food and reasonably comfortable accommodations."
Nevýhody: "The entertainment system needs some updating - kept freezing and needed to rebooted to continue watching. Wouldn't normally care but with all that time captured in air you need it to work."
Výhody: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Nevýhody: "all good."
Výhody: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Nevýhody: "Just the coffee was terrible lol,"
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "The seat was broken and wouldn't recline. Very uncomfortable 8+ hours"
Výhody: "I loved everything from the food, the crew, the in flight entertainment."
Nevýhody: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Výhody: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Výhody: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Nevýhody: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Nevýhody: "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."
Výhody: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Výhody: "Almost everything"
Výhody: "So roomy on the a380 Vegetarian food great"
Výhody: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Nevýhody: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Výhody: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Nevýhody: "Rude and racist cabin crew!"
Výhody: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Výhody: "Friendly staff awesome planes wonderful experince"
Nevýhody: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Výhody: "It was a smooth flight"
Nevýhody: "It was ok"
Výhody: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Nevýhody: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Výhody: "check-in process was efficient"
Nevýhody: "food should be better quality"
Výhody: "The ground and on-board staff was courteous and efficient. The specious seating and clean men's room were added bonus."
Nevýhody: "Coffee was ok, but could be better."
Výhody: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Nevýhody: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Výhody: "Even a coach seat on emirates seems luxurious in comparison to most airlines. Inflight entertainment works and very well setup. Universal power plug plus usa style plugs USB plug."
Nevýhody: "Meal was good for this 40 minute flight but could be a little better. Drink service was simply coffee and water."
Výhody: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Nevýhody: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Nevýhody: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Výhody: "Seat reclining was good. Fleece blankets were warm"
Nevýhody: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Výhody: "Friendly crew, comfortable plane"
Nevýhody: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Výhody: "The two check in bags rule."
Nevýhody: "Not applicable"
Nevýhody: "Customer services"
Výhody: "I was happy to avail of Wifi in the sky."
Nevýhody: "No entertainment! For an major international flight, one expects some seatback entertainment"
Výhody: "Well organized on check in. Attentive"
Výhody: "New plane, fresh feel. Food is ok."
Nevýhody: "Airline feels basic and no frills."
Výhody: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Nevýhody: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Nevýhody: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Výhody: "Food and in-flight services"
Nevýhody: "Entertainment package"
Výhody: "Rwanda Air is the best"
Nevýhody: "Landing at Kigali was bit rough"
Výhody: "The crew members are very polite and professional"
Nevýhody: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Nevýhody: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Výhody: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Výhody: "They respect the timing"
Nevýhody: "The luggage escalator is not working and you have to carry it from one point to another..."
Výhody: "That there were not many people on the second leg and that the plane was clean"
Nevýhody: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Výhody: "Everything was perfect. On time arrival."
Nevýhody: "Loud Nigerian co-passengers"
Výhody: "Timeliness, Service, Cleanliness Comfort"
Výhody: "The Airbus. The crew's simple commitment to excellent service"
Nevýhody: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Výhody: "Good and clean planes, good service"
Nevýhody: "We had couple of ours delay and not well communicated"
Výhody: "Nice comfortable new planes."
Nevýhody: "There wasn't much not to like."
Nevýhody: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Výhody: "New airline. Left 20 mins early."
Výhody: "The plane was nice and the captain gave good info."
Nevýhody: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Nevýhody: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Výhody: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Výhody: "What did you like? the attendants were very kind"
Výhody: "Information during flight"
Nevýhody: "No TV or programmes to entertain slong"
Výhody: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Nevýhody: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Výhody: "Everything was on time and comfortable. Will take the same flight again in the future."
Nevýhody: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Výhody: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"
Výhody: "The crew was very welcoming"
Nevýhody: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Výhody: "The staff at the airports were friendly."
Nevýhody: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Nevýhody: "Time management"
Výhody: "I like the overall service in the plane."
Nevýhody: "I didn't like changing the boarding time."
Výhody: "Planes were great and flight crew excellent."
Nevýhody: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Výhody: "Everything went well as expected..."
Výhody: "The crew is nice"
Nevýhody: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Výhody: "movie dinner on each leg of the flight"
Nevýhody: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Výhody: "Orderly, organized, courteous"
Výhody: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nevýhody: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Výhody: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nevýhody: "Service & good landing"
Nevýhody: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Výhody: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Nevýhody: "Food needs to be addressed"
Výhody: "They have great food, amazing crew, great customer care.."
Nevýhody: "No entertainment, some few crew members has a bit of an attitude."
Výhody: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Nevýhody: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Výhody: "Free wifibat the airport and the charging stations"
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Crew was great, seating comfortable."
Výhody: "Great organization, very efficient"
Nevýhody: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Nevýhody: "Flight was late"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Nevýhody: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Výhody: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Nevýhody: "The leg room or seat closeness."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Food was tasty. Crew was very good."
Nevýhody: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "The food wasn’t bad"
Nevýhody: "Business seats suck"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "I felt like a sardine."
Výhody: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Nevýhody: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Nevýhody: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Nevýhody: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Nevýhody: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."
Výhody: "Service, entertainment and food are top notch!"
Výhody: "They are the best airline flying to Boston."
Nevýhody: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Nevýhody: "My seat did not recline and my tv did not work"
Výhody: "Great Food and very pleasant personnel."
Nevýhody: "Choices of music and movies."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "We had almost 8 hours delay"
Výhody: "Short flight.."
Nevýhody: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Service and snacks are great considering really short flight"
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Great customer service."
Nevýhody: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Výhody: "Staff was very polite"
Nevýhody: "Our flight got cancelled and it was slow rebooking very confusing"
Výhody: "The seats The crew"
Nevýhody: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
Nevýhody: "The most racist and unfriendly and uncivilized people ever."
Nevýhody: "We didn't had entertainment"
Výhody: "on time flight; friendly staff"
Nevýhody: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
The cabin was extremely hot. Pressed the assistance button and waited for more than 30 mins for one of the crew members showed up. Told him about the cabin temperature said he’ll check and lower it. 30 minutes later called saw him and asked if he lowered it. He said he’ll check again. Until we arrived to our final destination the temperature never got lowered. One of the passengers passed out during the flight. Pretty sure it was due to the heat. The leather seats didn’t help at all
Výhody: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Nevýhody: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Nevýhody: "The only kosher foodi is no good must change"
Výhody: "Everything was great."
Nevýhody: "Waited on the plane for a while before takeoff"
Výhody: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "Options for vegetarians were not really good."
Výhody: "First leg (Mia to Instanbul) crew was excellent!"
Nevýhody: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Service, food, staff—all excellent!"
Nevýhody: "The cabins on both flights were too warm."
Výhody: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Nevýhody: "same, boarding crew was not friendly, and it took a while for boarding."
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Výhody: "Good entertainment system with lots of options."
Nevýhody: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Výhody: "Comfort, food, staff, everything"
Výhody: "Good was pretty good. Most crew members were friendly."
Nevýhody: "We were over 2 hours delayed leaving and didn't really get much of an update form the captains about progress during the delay or how the delay impacted our estimated arrival time."
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "customer service, food, entertainment."
Nevýhody: "small seats"
Výhody: "Excellent cabin crew, food and entertainment"
Nevýhody: "Connection time between arrival time from Tel Aviv to Miami was very short. We had to sprint from the transit security area, through the crowded main terminal, to gate 705 to our sole connecting flight to Miami. A bus or other form of transportation should be provided to gates that are very far away. We were the last ones to board. Private security staff at the gate prior to boarding the bus to take us to the plane confiscated my Bluetooth headphones under the assumption that they fell under TSA's prohibited electronic devices (which they do not). When on board the plane, I noticed another passenger with similar headphones which were not confiscated- selective enforcement."
Výhody: "Offered us a free meal for the poor service."
Nevýhody: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Výhody: "Crew was amazing, food was incredible, service awesome, awesome airline"
Nevýhody: "The cushioning on 777-300 is too thin and not so comfortable for such a long trip but that is the price we have to pay for not being in business class"
Výhody: "they fed us on both flights and offered drinks"
Nevýhody: "my knees were pressed into the seat in front of me. Im 5/8"
Nevýhody: "Please change my meal request from diabetic to regular"
Výhody: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Nevýhody: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Výhody: "I eventually arrived at the destination."
Nevýhody: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Not trying to be flattering here but it really is a good airline."
Nevýhody: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Výhody: "The variety of films on show was decent"
Nevýhody: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Výhody: "excellent food, service"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Nevýhody: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Nevýhody: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "food, service and sea"
Výhody: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Nevýhody: "my seat back did not recline."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Nevýhody: "Seat was very uncomfortable. Stiching placement is very bad and hurts. We had to turn back and switch plane after some technical issue. We landed in Budapest with more than 3 hrs delay."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Nevýhody: "No entertainment on board. Food served was rather bland. Seats weren't very comfortable."
Facilities for short connections.
Overall a pleasant flight.
Výhody: "Staff were polite"
Nevýhody: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Výhody: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nevýhody: "I flew economy and all was good and appropriate to the level."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Flight was on time."
Nevýhody: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Výhody: "The socks offered in business were comfortable and nice looking. The red wine was good."
Nevýhody: "The food was just average and the seat not too comfortable"
Výhody: "The crews were pretty great!"
Nevýhody: "The regulating of the temperature."
Nevýhody: "Flight got cancelled"
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Výhody: "Great plane and staff"
Výhody: "Great crew, comfortable seating with enough leg room."
Nevýhody: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Nevýhody: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Výhody: "Food, entertainment and crew was exceptionally friendly."
Nevýhody: "Seats not great for such a long flight."
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nevýhody: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Nevýhody: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Výhody: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nevýhody: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Very pleasant, professional crew"
Nevýhody: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Výhody: "Face recognition was amazing"
Nevýhody: "Too hot on plane"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Interior of the plane was clean. Smooth landing."
Nevýhody: "Pilot did not avoid turbulence"
Výhody: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Nevýhody: "Can't think of anything."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Food and staff behaviour"
Nevýhody: "Flight was cancelled."
Výhody: "Fabulous trip with friendly, helpful staff"
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "Good flights. Good prices."
Výhody: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Nevýhody: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Výhody: "Short-hop flight, fit for purpose."
Výhody: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Nevýhody: "Not much to comment on here."
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Nevýhody: "magazines very dog eared and some badly torn"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "The bags where damaged from the staff"
Výhody: "Easy airport business"
Výhody: "Crew was friendly, and the food was better than the usual KLM fare."
Nevýhody: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Výhody: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Nevýhody: "See above"
Výhody: "Except for my negative comment, a good flight."
Nevýhody: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Výhody: "Good food, good entertainment system, comfortable seating."
Nevýhody: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Výhody: "They flew full speed to catch up with the delays."
Nevýhody: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Výhody: "Entertainment, cabin crew great."
Nevýhody: "Seat layout may now be standard but is still cramped."
Výhody: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Nevýhody: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."