Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Nevýhody: "Same advertisements before each movie could play were annoying to me."
Výhody: "the crew was amazing"
Nevýhody: "Very uncomfortable seats in business class, almost no recline."
Výhody: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Výhody: "Crew was very accommodating"
Výhody: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Nevýhody: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Nevýhody: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Výhody: "Nothing was spectacular."
Nevýhody: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Výhody: "In time me ,food ,clean"
Výhody: "Crew were very helpful and courteous"
Výhody: "Good leg space, friendly crew, excellent plane."
Nevýhody: "This is for ALL airlines: It takes so long to get off the plane!"
Nevýhody: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Nevýhody: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Výhody: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Výhody: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Výhody: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Nevýhody: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Nevýhody: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Nevýhody: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Výhody: "Very comfortable wii sleeping compartment"
Výhody: "great staff"
Nevýhody: "Some of the head phone are not working at all...."
Nevýhody: "Nothing disposable about the airline but booling process gave me a headace"
Výhody: "Stewards were great"
Nevýhody: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Výhody: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Nevýhody: "Few selection of food."
Výhody: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Výhody: "Food is really good and you guys also have options for vegetarian people as well."
Výhody: "Helpful staffs and great stewardess!"
Nevýhody: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Nevýhody: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Nevýhody: "Food is not fresh, very uncomfortable seats and very little leg room."
Nevýhody: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Výhody: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Výhody: "on time no one in my row so i got to sleep good food"
Nevýhody: "enoyed it all"
Výhody: "The airplane was spacious."
Nevýhody: "The omelette was too tough."
Výhody: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Nevýhody: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Nevýhody: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Nevýhody: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Nevýhody: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Výhody: "movies were good."
Nevýhody: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."
Nevýhody: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Výhody: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Nevýhody: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Nevýhody: "delays with little information and compensation"
Nevýhody: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Nevýhody: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"
Výhody: "Everything was good."
Nevýhody: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"
Výhody: "Seating was comfortable and crew was amazing."
Nevýhody: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Výhody: "The food was nice."
Nevýhody: "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
Výhody: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Nevýhody: "The announcements at Chennai airport are not always audible"
Výhody: "Upgraded to first class!"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Very poor service, the crew members were not friendly. Low quality food."
Nevýhody: "Emirates have a big name in the industry but their presentation was really disappointing."
Výhody: "The staff were very attentive and polite at all times!"
Výhody: "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
Nevýhody: "They ran out of options on the food and considering it wasn't a full flight that surprised me."
Výhody: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Nevýhody: "Nothing. It was great."
Výhody: "comfortable seats and entertainment system"
Nevýhody: "the food wasn't so good and I expected more from an Emirates flight"
Výhody: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."
Výhody: "Good flight and on time."
Výhody: "Boarding was good"
Nevýhody: "Peanuts !! Ban them please"
Výhody: "Smooth flight"
Nevýhody: "The food"
Výhody: "Smooth flight"
Nevýhody: "The food"
Výhody: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Nevýhody: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Nevýhody: "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
Výhody: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
Nevýhody: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
Výhody: "The staff is always exceptional. Providing service for my every need."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
Výhody: "The food, drinks and entertainment we’re excellent. I also watched the staff caring for another passenger who was frequently summoning them for small requests but the staff was always patient and cheerful with him."
Výhody: "Everything, great staff! Great service.go Emirates !"
Nevýhody: "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"
Nevýhody: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Výhody: "The service, the comfort,"
Výhody: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Nevýhody: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
Nevýhody: "Hard to hear the announcements."
Výhody: "Hospitality and food"
Výhody: "Online checking"
Nevýhody: "N/ A"
Výhody: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Výhody: "Friendly crew, excellent entertainment"
Výhody: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Nevýhody: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
Výhody: "Flight was clean that's pretty much it."
Nevýhody: "Medicore service tryed almost all major airlines this was the worst service."
Výhody: "Very nice service"
Nevýhody: "very poor food and seating"
Nevýhody: "My car was left in Dubai , & I am not sure when I will get it."
Výhody: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Nevýhody: "Check in at he Jeddah Hajj terminal is chaotic"
Nevýhody: "Half way through the flight my bulkhead seat pop up screen would not remain in upright locked position so I had hold it up with extra pillows"
Výhody: "The crew could not tell if the meal. Is nut free. Management should make sure crew know ingredients of meals. Or caterers should specify to aireline and crew members of meals contents."
Výhody: "enjoyed the flight this time around. my last experience in Emirates was not good. happy this time."
Výhody: "A380 Quiet airplane ride"
Nevýhody: "Food was bland"
Výhody: "Tasty food, good selection of movies, very comfortable, and clean."
Nevýhody: "Rude flight attendant who had a friend in the section and would talk loudly to her during sleep times."
Výhody: "The trip the crew good dealing"
Nevýhody: "When I back to my country the trip late hours and the boarding wha so crowd it was terrible no organizing"
Nevýhody: "The stuff were not helpful (i.e when you request it by bottom nobody would come and ask if you need anything) Bathrooms were not clean Food did not taste good (Also was shortage of choices of meal. Some meals were finished ) Stuff did not gave us coffee and tea"
Výhody: "Quick boarding. Shocked to be getting a meal on a short flight."
Nevýhody: "Dubai airport is a maze. We spent 10 minutes in a bus and then had to walk 15 minutes just to get to our gate. Layout doesn't make sense."
Nevýhody: "Turkish food and coffee are amazing"
Výhody: "Very comfortable seats & clean"
Nevýhody: "Not applicable."
Výhody: "I love the food and the movies"
Výhody: "Comfort Entertainment Friendly Staff"
Nevýhody: "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."
Výhody: "Service and food"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "I didn’t like being in a middle seat"
Nevýhody: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Výhody: "The crew and Rome team were great. Very accomadating"
Nevýhody: "From Europe there are many parole headed to Asia who will overpack. I waited an extra 25 minutes in line behind a man who was over weight on luggage and refused to pay. The attendant did well but the security had to be called because of the situation. I would like to say this is unusual but I believe it is actually prett common."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Some staff wer helpful"
Nevýhody: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Nevýhody: "The crew is really rude and unhelpful and the seats not clean"
Výhody: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
Výhody: "Everything. The crew was very accommodating as well as helpful."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very comfortable. The best flight i ever had."
Nevýhody: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Výhody: "The seats was comfortable"
Nevýhody: "The price was good"
Výhody: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "Turkish Airlines has the best service in the industry, being in a stressful job and dealing with people, the attendants do an excellent job trying to cater to passengers needs to make their trip joyful and easy. 5 star service. I'd prefer them over any other company whenever possible."
Nevýhody: "15 hour stop over in Istanbul with the rudest, prejudiced airport staff ever!!!"
Výhody: "The crew was very nice."
Nevýhody: "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Friendly and professional crew. Good food."
Nevýhody: "Boarding was stressful because of the extra security check point for us destinations."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "I booked a round trip flight from IAD to NUE with stay over in IST. Try to make change flight date IST to NUE. I was told by the Turkish air agent to buy a new on way ticket from IST to NUE and use the origenal ticket from NUE to IAD and I did. The the nightmare begun when I try to get back to back to iAD. I was told my ticket was cancelled and have to buy new ticket. After 7 hrs exosting fight and inconvenience when they found out that I was not easily going to be hustled out $1100+ they finally reissued my tickets. During this time I witnessed how 10-20 customers old and young were being hustled for more money and some crying out of frustration. It was one of the worst experience I've had in my 45+yrs traveling experience."
Nevýhody: "Customer service training. Mgmt must be involved in problem solving rather than sending customers to a phone both some of it that doesn't work to talk to folks that don't know what they're doing nor have the authority to mak decision."
Nevýhody: "Baggage handling was rough. Dented one new bag and broke the buckle on another."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "I liked the food"
Nevýhody: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Entertainment at the seat was very satisfactory."
Nevýhody: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Výhody: "Smooth. Polite. Delicious"
Výhody: "I was amazed that it seemed there were actual chefs on board."
Nevýhody: "The crew decided it was a good idea to store their bags in the overhead bins in the back of the plane, leaving no room for the paying customers. Most people in the back of the airplane were forced to stuff their bags under their seats which already did not have enough space. On top of that the airport had boarding groups which were completely ignored and the entire boarding process turned into a cluster. The flight from America to Turkey was great but once you are in Europe the service is horrible. If I cannot get a direct flight, I will not use this airline again."
Výhody: "the flight was good"
Nevýhody: "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."
Výhody: "When My flight was cancelled from Ireland to istanbul and I was moved to a nice hotel with dinner and breakfast"
Nevýhody: "My flight was cancelled - after being delayed 4 hrs. 2nd flight was delayed 3 hrs - Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."
Výhody: "The crew was nice"
Nevýhody: "We were boarding later than expected Which caused some stress with connection flight"
Nevýhody: "Things were very scratched"
Výhody: "reasonable leg room comfortable seat"
Nevýhody: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Výhody: "Personal finnair were very unpleasant and offered me for 30 min flight to Tallinn wait 8.5 hours flight to Stockholm and coming next day afternoon. Everything was too bad. I had to get taxi and boat and coming in Tallinn. I lost time and money. I never going to use finnair and kayak again."
Nevýhody: "Everything. Worst flight in my life"
Výhody: "Crew were friendly and pilot did a great job"
Nevýhody: "No food and very limited beverage service. No entertainment,"
Výhody: "The flight and the crew was very nice, and the food was very good."
Nevýhody: "Some phone people were very nice, some were not."
Nevýhody: "my luggage was misplaced and I didnt have it for 3 days."
Výhody: "Good flight, on time, nice crew"
Nevýhody: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Nevýhody: "No leg room."
Nevýhody: "Seats. Very uncomfortable"
Výhody: "We were kept informed about the delay"
Nevýhody: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Nevýhody: "We missed are connecting flight"
Výhody: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Nevýhody: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Nevýhody: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Výhody: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."
Výhody: "Yes, in general I like American Airlines so I was happy with flight in general"
Nevýhody: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "fast boarding"
Nevýhody: "rude crew- the crew was impolite to all passengers."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Nevýhody: "Usually, in the morning, a light breakfast is served. This time, there was none."
Výhody: "I liked everything. Pleasant flight."
Nevýhody: "Not that I didn't like, only some comments: Flight was 40 min late at arrival due to delayed start from JFK, the plane had to wait on runway before take-off. Not a problem for me as HEL was my final destination."
Výhody: "Not much."
Nevýhody: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Nevýhody: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Výhody: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Nevýhody: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Výhody: "Friendly staff"
Nevýhody: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Výhody: "Bulkhead seat Good choice of movies"
Nevýhody: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."
Výhody: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Nevýhody: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Výhody: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Výhody: "The onground staff at CDG was nice. The bus ride to the planes was not."
Nevýhody: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Výhody: "Crew staff pleasant although did not particularly take the initiative to help customers."
Nevýhody: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Výhody: "The Movies"
Nevýhody: "The stewardess could have been nicer. Very rushed, they were polite but just rushed! Also the lack of CLEAR English speaking crew!!!"
Výhody: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Výhody: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Nevýhody: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Nevýhody: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Výhody: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Výhody: "Once we got on the flight it was all good!"
Nevýhody: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Výhody: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Výhody: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Nevýhody: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."
Výhody: "The entertainment and service was the only plus on this flight."
Nevýhody: "When I booked my ticket a month in advance, British Airways was going to charge me extra for trying to book my seating in advance. They told me it would be free if I called 24hrs before the flight. I called 24hrs before and they told me they could not book my seats because the airport owned the seating. My first flight was with American Airlines, they gave me a boarding pass, however for my leg with British Airways, I had to go get ANOTHER boarding pass to board the flight. This airline was very inconvenient and I felt scammed booking with them. I would not recommend this airline to anyone!"
Nevýhody: "Terrible wait to depart. Altered my pick up plans in Barcelona and made me incur in extra expenses"
Výhody: "Everything was fantastic! I was upgraded to first class for the first time in my life so that was an added bonus. The crew were great, extremely friendly and attentive. Overall good experience."
Výhody: "The flight itself was very good. The food is descent and there are good selection of movies."
Nevýhody: "My bag was left in London during my connection and arrived in Denver the next day. From what I understand once my bag arrived it was handed off to a third party delivery company. I am not sure how to complain to this company, maybe British Airways has a way to do it since they hired them. My bag must have arrived around 3:30pm in Denver. I got a text at 5pm that my bag was being delivered, which is fine so far. I did not hear before 10pm from the delivery guy about an estimated delivery time of my luggage, at that point he said he would show up around midnight. He eventually arrived at 3am. I don't know how the delivery company plans their deliveries but this is rather unacceptable. Unfortunately, this is not the first time this happens to me. Do they really always expect people to stay up until 3am the day after an international flight to get their luggage that was mis-handled by the airline.... I'd rather just drive to the airport myself the next day to get my suitcase myself."
Nevýhody: "The headphone socket didn't work, the screen was tiny, the food was bordering on the inedible, the seating was cramped and uncomfortable, the air was dirty and unhealthy."
Výhody: "Crew were nice, and since it was actually an AA flight we got upgraded to economy plus. And the price couldn't be beat!"
Nevýhody: "It was one of the oldest planes I've flown on for many years; single screen entertainment and uncomfortable seats. Food was unusual, but pretty poor."