Have to stand 1 + hours to board, very crowded gate
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Nevýhody: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Výhody: "Crews sympathy’s"
Nevýhody: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Výhody: "Fast boarding. Early arrival. Comfortable seat."
Nevýhody: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Výhody: "All Crew members was friendly seats i found comfortable."
Nevýhody: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Výhody: "Yes the SQ802 and sQ807 was excellent"
Nevýhody: "Returning flight food short be better SQ807"
Nevýhody: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Výhody: "Generally good Flight was operated by Silk Air"
Nevýhody: "Entertainment score is not meaningful because of the short flight time."
Výhody: "The inflight entertainment was great, lots of movie selections"
Nevýhody: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Výhody: "I like everything crew, etc"
Nevýhody: "Nothing reallly"
Výhody: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Výhody: "They were polite."
Nevýhody: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Výhody: "The crew was very nice and professional and the amenities were top notch."
Nevýhody: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Nevýhody: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Nevýhody: "Way too cold"
Výhody: "So good to get on a flight where I can fit in the seats..."
Nevýhody: "Cabin temperature too cool"
Výhody: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Nevýhody: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Výhody: "Spacious and clean"
Nevýhody: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Výhody: "Seats more comfortable than premium economy, staff more helpful!"
Nevýhody: "Food was ordinary"
Nevýhody: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Výhody: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Nevýhody: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Výhody: "All of services, food, Language, clean air even so beautiful ~~"
Nevýhody: "So nice and beautiful wearing also food is very good"
Nevýhody: "Cabin temperature was really hot."
Výhody: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Nevýhody: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Výhody: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Nevýhody: "Expected to have more indian movie choices."
Výhody: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Nevýhody: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Výhody: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Nevýhody: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Výhody: "Liked the service"
Nevýhody: "Nothing special."
Výhody: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Nevýhody: "Nothing bad to say about this flight. Great airline."
Výhody: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Výhody: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Nevýhody: "Nothing to mention, all was good"
Výhody: "I liked there was an opportunity to bid on an upgrade"
Nevýhody: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Výhody: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Nevýhody: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Nevýhody: "The cabin was quite warm"
Výhody: "friendly staff top Service top Inflight"
Nevýhody: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Nevýhody: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Výhody: "smooth service with refreshments"
Nevýhody: "No working seat audio"
Výhody: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Nevýhody: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Výhody: "Hard to find lounge for bclass users"
Výhody: "the flight time was quick , by the time you took off you practically were preparing for landing"
Nevýhody: "nothing disappointing"
Výhody: "Crew and boarding were efficient"
Nevýhody: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Výhody: "Polite crew took good care of my needs"
Nevýhody: "Food was really bad could do better . Movies were not as current but a good collection."
Nevýhody: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
Food was very poor, seating capacity was poir
Výhody: "The food was nice."
Nevýhody: "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
Výhody: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Nevýhody: "The announcements at Chennai airport are not always audible"
Výhody: "Upgraded to first class!"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Very poor service, the crew members were not friendly. Low quality food."
Nevýhody: "Emirates have a big name in the industry but their presentation was really disappointing."
Výhody: "The staff were very attentive and polite at all times!"
Výhody: "comfortable seats and entertainment system"
Nevýhody: "the food wasn't so good and I expected more from an Emirates flight"
Výhody: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."
Výhody: "Good flight and on time."
Nevýhody: "No one answered on telephone offered for flight change nor got answer on my mail that i send asking for further instructions to change a flight date. email@example.com"
Výhody: "Boarding was good"
Nevýhody: "Peanuts !! Ban them please"
Výhody: "For a 15 hour flight the crew made it comfortable"
Nevýhody: "The restrooms were non functional by the end of the flight"
Výhody: "Smooth flight"
Nevýhody: "The food"
Výhody: "Smooth flight"
Nevýhody: "The food"
Výhody: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Nevýhody: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Nevýhody: "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
Výhody: "The staff is always exceptional. Providing service for my every need."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
Výhody: "Good service and on time departure and arrival."
Nevýhody: "No seating accommodations for disable passengers. I am hemiplegic and had a middle seat that made it impossible to get out of the seat for bathroom break."
Výhody: "The food, drinks and entertainment we’re excellent. I also watched the staff caring for another passenger who was frequently summoning them for small requests but the staff was always patient and cheerful with him."
Výhody: "Flying with Swiss Air instead"
Nevýhody: "Our connecting flight coming in from Crete was delayed and we arrived in Athens too late to make our flight home. The Emirates service desk offered no help in getting us on the next flight home. They were booked full the following day with the exception of business class seats and were going to charge us an additional $4000 which included $600 each for being a no show. They refused to waive any fees so it was drastically cheaper to fly home with another airline. I am most disappointed in their lack of effort to assist us in getting home and they really showed no concern. I will never fly this airline again."
Nevýhody: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Výhody: "The service, the comfort,"
Výhody: "Comfortable seat"
Nevýhody: "I was inzble to select vegetarian meal on ypur website"
Výhody: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Nevýhody: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
Nevýhody: "Hard to hear the announcements."
Výhody: "Hospitality and food"
Výhody: "That it was on time and the service was excellent! Very smooth landing and departure!"
Nevýhody: "That the touch screen in front of me had a problem and I couldn't navigate easily. It responded with delay."
Výhody: "Online checking"
Nevýhody: "N/ A"
Výhody: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Výhody: "The service was excellent good legroom for flying economy."
Výhody: "Friendly crew, excellent entertainment"
Výhody: "Very nice service"
Nevýhody: "very poor food and seating"
Nevýhody: "My car was left in Dubai , & I am not sure when I will get it."
Výhody: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Nevýhody: "Check in at he Jeddah Hajj terminal is chaotic"
Výhody: "The crew could not tell if the meal. Is nut free. Management should make sure crew know ingredients of meals. Or caterers should specify to aireline and crew members of meals contents."
Nevýhody: "The stuff were not helpful (i.e when you request it by bottom nobody would come and ask if you need anything) Bathrooms were not clean Food did not taste good (Also was shortage of choices of meal. Some meals were finished ) Stuff did not gave us coffee and tea"
Výhody: "Also spacious even though the plane was smaller than the NY to Dubai plane."
Nevýhody: "The flight wasn't as nice as the flight from NY to Dubai. I guess it's because the plane was older."
Výhody: "Started my Movie on the Ground before takeoff"
Nevýhody: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Nevýhody: "My baggage got missing"
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "coffee is to strong and to many spicy foods"
Výhody: "Food was good and crew"
Nevýhody: "Old aircraft from Doha to Dhaka."
Výhody: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Nevýhody: "Same advertisements before each movie could play were annoying to me."
Nevýhody: "It was all good"
Výhody: "the crew was amazing"
Nevýhody: "Very uncomfortable seats in business class, almost no recline."
Výhody: "Crew was very accommodating"
Výhody: "I like that they deliver me safe and sound to Vietnam"
Nevýhody: "I would prefer no interruptions while I am watching my movie"
Výhody: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Nevýhody: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Výhody: "Nothing was spectacular."
Nevýhody: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Výhody: "Crew were very helpful and courteous"
Výhody: "Same as above"
Nevýhody: "Same as above"
Nevýhody: "Did not make this flight."
Nevýhody: "Nicmze clean aircraft with goods legal room in economy"
Nevýhody: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Výhody: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Výhody: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Výhody: "The wider space between all seats and the selection of the food"
Nevýhody: "Nothing at all"
Výhody: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Nevýhody: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Výhody: "The same as the flight from L.A to Doha, did not feel the time passing..."
Nevýhody: "I have nothing to complain about..."
Výhody: "Very comfortable wii sleeping compartment"
Výhody: "It's was good"
Nevýhody: "The plane from Qatar to Nairobi new modern plane needed"
Výhody: "great staff"
Nevýhody: "Some of the head phone are not working at all...."
Výhody: "Stewards were great"
Nevýhody: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Výhody: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Nevýhody: "Few selection of food."
Výhody: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Výhody: "Helpful staffs and great stewardess!"
Nevýhody: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Výhody: "it was nice on the plane the guests were professional"
Nevýhody: "before boarding the officials lacked professionalism"
Výhody: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Nevýhody: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Nevýhody: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Výhody: "The airplane was spacious."
Nevýhody: "The omelette was too tough."
Nevýhody: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Nevýhody: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Nevýhody: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Výhody: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Nevýhody: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Nevýhody: "delays with little information and compensation"
Nevýhody: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Nevýhody: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"
Výhody: "Everything was good."
Nevýhody: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"
Everything was outstanding
Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied.
Výhody: "Yes on your ticket you ask me to have one bag luggage 1 piece max 40 insted when I reach air port LHR they refused then it cost me 85£ extra to buy new bag I am sending my clam to soo"
Nevýhody: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Výhody: "I love the food and the movies"
Výhody: "Comfort Entertainment Friendly Staff"
Nevýhody: "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."
Výhody: "Service and food"
Nevýhody: "How one of the crew deal with my little boy when he walked on the plane because he felt boared"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Generally roomy and comfortable... smooth travels"
Nevýhody: "Second leg of trip had no werking monitors. no WiFi on any flights...."
Výhody: "Comfort, food, staff, everything"
Nevýhody: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Some staff wer helpful"
Nevýhody: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Výhody: "The crew was mostly kind and the airplane was comphy when no one was sitting by my side. Excellent entertainment!!!"
Nevýhody: "Couldn't find where I should order unusual food. Turkish web is not effective for travelers."
Výhody: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "The seats was comfortable"
Nevýhody: "The price was good"
Výhody: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Nevýhody: "15 hour stop over in Istanbul with the rudest, prejudiced airport staff ever!!!"
Výhody: "The crew was very nice."
Nevýhody: "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Flight attendants have a great attitude and are very helpful. Clean interiors, nice seats."
Výhody: "I booked a round trip flight from IAD to NUE with stay over in IST. Try to make change flight date IST to NUE. I was told by the Turkish air agent to buy a new on way ticket from IST to NUE and use the origenal ticket from NUE to IAD and I did. The the nightmare begun when I try to get back to back to iAD. I was told my ticket was cancelled and have to buy new ticket. After 7 hrs exosting fight and inconvenience when they found out that I was not easily going to be hustled out $1100+ they finally reissued my tickets. During this time I witnessed how 10-20 customers old and young were being hustled for more money and some crying out of frustration. It was one of the worst experience I've had in my 45+yrs traveling experience."
Nevýhody: "Customer service training. Mgmt must be involved in problem solving rather than sending customers to a phone both some of it that doesn't work to talk to folks that don't know what they're doing nor have the authority to mak decision."
Nevýhody: "Baggage handling was rough. Dented one new bag and broke the buckle on another."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "I liked the food"
Nevýhody: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Entertainment at the seat was very satisfactory."
Nevýhody: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Výhody: "Turkish got everything right, and the food is exceptional. Entertainment choices were new movies and ones I wanted to see. I've never had such a great time in economy!"
Výhody: "Smooth. Polite. Delicious"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Nevýhody: "The crew decided it was a good idea to store their bags in the overhead bins in the back of the plane, leaving no room for the paying customers. Most people in the back of the airplane were forced to stuff their bags under their seats which already did not have enough space. On top of that the airport had boarding groups which were completely ignored and the entire boarding process turned into a cluster. The flight from America to Turkey was great but once you are in Europe the service is horrible. If I cannot get a direct flight, I will not use this airline again."
Výhody: "the flight was good"
Nevýhody: "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."
Výhody: "Almost 6 hrs delay upon departure from Istanbul. Very poor communication from ground staff. Extremely basic English knowledge. Extremely poor "compensation" in terms of food arrangements (food voucher to be redeemed at Sbarro comprising of 1 slice of pizza, some potatoes and a soft drink that I could not even exchange for a bottle of water as I do not take soft drinks!). Not a word of apologies from the captain once we finally departed, no explanations whatsoever on the reason of the delay. Terrible, terrible customer service."
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights that went on anyway.
Výhody: "Crew was great, on time flight, clean plane."
Nevýhody: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Crew good and seat OK but not exceptional for business class"
Nevýhody: "Food was average - main course could have been better. Range of movies ok but not great"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Nevýhody: "Boarding was crazy. Could not everyone in the gate area."
Výhody: "Excellent crew, good food & movie selection."
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Výhody: "General flight journey"
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Výhody: "Good beverage service."
Nevýhody: "Over an hour delayj for departure."
Výhody: "Crew was very engaging and service was good."
Nevýhody: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Výhody: "It was all fine"
Nevýhody: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Nevýhody: "No downsides at all"
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Výhody: "Smooth flight."
Nevýhody: "Seat a little cramped."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Výhody: "Employees were very friendly"
Nevýhody: "The seats were very small"
Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Nevýhody: "Very slow service at checkin, was not even available when I arrived at the airport"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Wifi on Board"
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Boarding was quick, Flight on time....just a regular service and plane"
Nevýhody: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Výhody: "Booked extra room seat which gave me good room for seating"
Nevýhody: "Amesterdam airport employee was really rude"
Výhody: "Excellent experience with the cabin crew."
Nevýhody: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Výhody: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "Easy airport business"
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Nevýhody: "lack of meal options"
Výhody: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Nevýhody: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Výhody: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Výhody: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"