Waited too long in the bus to board the plane. Communication was non existence.
Nevýhody: "Better food, but that is with all airlines :)"
Výhody: "the crew was respectful"
Nevýhody: "the seats could be more comfortable"
Nevýhody: "Staff was so rude"
Výhody: "Comfortable seats. On time departure Good service Friendly crew"
Výhody: "I liked the food and the price of my tivket"
Nevýhody: "Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again."
Výhody: "Everything else, exept food"
Nevýhody: "we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever."
Nevýhody: "i want to change ticket date no body reply"
Výhody: "The flight was on time good food good staff"
Nevýhody: "I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS"
Výhody: "Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable."
Nevýhody: "There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members."
Výhody: "The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience."
Nevýhody: "To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement."
Výhody: "That I was moved to emergency exit"
Nevýhody: "That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own."
Výhody: "Food, customer service, on time"
Výhody: "Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best."
Výhody: "The cost and straight through flight is great"
Nevýhody: "The movie selection is very limited and there are no pillows."
Výhody: "I slept the entire way back"
Nevýhody: "Small movie selection overall for English speakers. Only around 20 movies available with various genres"
Výhody: "New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc."
Výhody: "From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!"
Nevýhody: "I did not like I loved the entire experience."
Výhody: "Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal"
Výhody: "The flight was werry nice"
Nevýhody: "The boarding was a little unconftible"
Výhody: "There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you"
Výhody: "The flight back was relatively smooth."
Nevýhody: "The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment."
Výhody: "They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative."
Nevýhody: "No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you"
Výhody: "Not much"
Nevýhody: "$30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!"
Výhody: "The food is pretty good"
Nevýhody: "The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes"
Výhody: "Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger."
Nevýhody: "No personal entertainment."
Výhody: "every thing was good"
Výhody: "Lots of food, modern comfortable plane, very friendly and helpful flight crew."
Nevýhody: "The two girls sitting next to me were talking whole way in very annoying voices."
Výhody: "Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted."
Výhody: "New plain. Good space. Good crew. Good price"
Nevýhody: "Entertainment. Not so good."
Výhody: "Very friendly staff, very attentive. Comfortable flight and plenty of food and drinks offered."
Nevýhody: "Wifi connection was bad."
Výhody: "JFK to tel Aviv, no delays whatsoever, beautiful planes, great kosher meal. All in all a great experience (if a bit out of the way to stop in Baku)"
Výhody: "Good selection of films. Plane seemed relatively new. Ok kosher meal. Crew was helpful, responsive & friendly."
Nevýhody: "Airports. TLV: Ticket issues at airport and counter person told us which gate to go to. Overhead departure board listed a gate at the far end of a different concourse. 3 minutes after boarding was suppressed to start, after waiting at gate over an hour, with no personnel manning the gate yet and no plane visible, I took the long walk to the gate listed on the board and discovered about half the passengers had been directed there. Where there was a plane. 5 minutes later gate change was announced. In Baku had to go thru security 3 times to transfer."
Výhody: "Great value, rather painless for the cheap price I paid."
Nevýhody: "The long queues once I was in Azerbaijan, ridiculous!"
Výhody: "They served three meals."
Nevýhody: "On both way from NYC to Baku and back the entertainment xonsole didn't work for me. Many movie titlea and music choices ment nothing to me."
Výhody: "The crew was very polite and the ticket cheap for my last minute purchase."
Nevýhody: "The landing really scared me. The pilot needs more training or the plane needs a check. The wheels landed in a very uneven manner and after the wheels all touched the plane swirved. The food was bad, even for airplane food. The transfer area in Baku to the next flight had no lines and people were cutting with little order."
Výhody: "Everything was awesome. My kosher meal was poor but otherwise everything was great"
Výhody: "Kind staff, kind passengers, on time flights and safe flight surely."
Nevýhody: "There was no vegeterian food on the aircraft menu when i asked. They should have had veggie food on the aircraft.:("
Výhody: "The price"
Nevýhody: "Entertainment is limited to Russian and 'national' movies/films!! Food is less than satisfying."
Výhody: "Great flight and staff"
Výhody: "Older plane, served food on a 3 hour plane ride."
Nevýhody: "No entertainment system on the short flight."
Nevýhody: "Service in general"
Výhody: "Beautiful new craft."
Nevýhody: "Website is dire and does not permit online check-in although it advertises that it does. I could not retrieve my reservation even to check flight status despite providing the airline-generated PNR and the US 800 number is malfunctioning thus engendering a very stressful pre-flfight experience. The real problem had to do with two extremely intoxicated and unruly passengers who shouted, threatened and finally came to blows and bloodshed over the course of more than four hours. The crew members were wholly unprepared to deal with such a crisis and failed to restrain these men even when the situation escalated to the point where i and other passengers felt we were in a possible endangerment situation. While I would not have advocated for an unscheduled landing, I certainly feel these passengers could have been isolated and cuffed so as not to menace the best of us. It was a potentially terrifying situation in which the flight attendants utterly failed in their duty."
Výhody: "Flight was canceled, after 12 hours I received rescheduled ticket."
Nevýhody: "They haven't all update information about covid update, workers had no idea about anything, rude and unhelpful I had to miss my flight because of their mess, stay at the airport for 4 hours to get my luggage back and get a hotel."
Výhody: "The flight was excellent, and the team worked very well."
Nevýhody: "Sit in the plane too tight"
Výhody: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Nevýhody: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."
Výhody: "It was help full"
Výhody: "Crew were excellent"
Nevýhody: "Seats are too narrow, uncomfortable ."
Nevýhody: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Výhody: "Courteous and helpful crew"
Nevýhody: "My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones."
Výhody: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Nevýhody: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Nevýhody: "Boarding was disorganized."
Nevýhody: "My bag didn’t arrive"
Výhody: "I liked the vast variety of entertainment"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Pilot did a smooth landing both the long flights."
Nevýhody: "seats a bit tight"
Výhody: "Baku airport stunning. Better dessert. Helpful crew. Perfectly on time."
Nevýhody: "Salad lame. Istanbul airport needs upgrade. Gate change twice in 2 hrs, no good announcement system. Baku airport baggage carousel not up to the standard of the Terminal glory."
Nevýhody: "bus service to the plane"
Výhody: "Onboard food was good"
Nevýhody: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Seats were very comfortable with a foot rest, stuff went out of their way to help. I fell asleep and miss the dinner, when I woke up I was hungry and they went out of their way and fed me. Compare to most of us airline plus British Airlines that even sells the earphones and pillows, THY had everything free. It is a first class treatment for economy."
Výhody: "The quality of their team"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "as above"
Nevýhody: "as above"
Nevýhody: "So far, it has been a horrendous experience with Turkish Airlines. Airlines don't know how to handle uncertain situation, whole system collapses. Total disaster!!!!"
Výhody: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Nevýhody: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
Výhody: "The seats were comfortable"
Nevýhody: "The entertainment system was not operational"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Nevýhody: "Crowded -/ entertainment equipment bad"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "Friendly staffed"
Nevýhody: "Not the seats I reserved"
Výhody: "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "Food, service, attitude."
Nevýhody: "In Istanbul airport not enough people speaking English. No USb to charge my phone."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "The planes were clean and staff really helpful. The actual flights were great."
Nevýhody: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "The flight was long and the comfort somewhat limited. I was expecting that and I was not disappointed. However, when we reached IAD, the customs check was very quick and the luggage was already there. A very good ending to an arduous trip. Entertainment was first rate and the food prepared with some degree of skill."
Nevýhody: "flight crew did not make much of an effort to secure my purchases from the duty free store. The items never made it and refund had to be issued. Not their fault, but no real effort to contact the store and have the items brought to me...... my fault really,,,, otherwise I would recommend this airline to anyone flying overseas."
Výhody: "Really enjoyed everything About Turkish airlines staff, crew, and plane"
Nevýhody: "Many other passengers were horribly rude. That's always a possible danger in flying of course!"
Výhody: "Great food and crew"
Výhody: "Great movie choices and food"
Nevýhody: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Steward curtesy.Choice of food was only (pasta w/little bit red sauce.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "I liked it overall"
Nevýhody: "I absolutely hated and was very surprised at the completely illogical step of making people who have connection flights wait. Lufthansa was the one that scheduled two of my flights so close together, not letting people with connection flights to un-board first is completely counterproductive. Most other airlines let people with connecting flights unboard first."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "The flight was very good."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "Friendly crew, good food, lots of free drinks."
Nevýhody: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Výhody: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Nevýhody: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"
Nevýhody: "Polish airline Should not be allowed to fly tomUs"
Nevýhody: "there is always a delay... the movies on the moniter needs to be updated..."
Nevýhody: "A faster boarding"
Nevýhody: "Seat was not very comfortable, my audio was malfunctioning on tv, food was small portions"
Nevýhody: "one hour late at departure, otherwise an ok trip"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Výhody: "Complimentary upgrade to business class - wonderful!"
Nevýhody: "Delightful service and food."
Výhody: "I love Dreamliner windows"
Nevýhody: "Flight was delayed"
Výhody: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Nevýhody: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Výhody: "On time as I had a connection outbound. All good in the transfer."
Nevýhody: "the above"
Nevýhody: "Was delayed. A huge guy was sitting next to me and taking the space."
Nevýhody: "Food and not enough entertainment"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Nevýhody: "Missing Bagage, plane delayed....."
Výhody: "The crew were ok"
Nevýhody: "Delays and bag checkin policy."
Výhody: "Good crew."
Nevýhody: "The plane was late and somewhere along the line my luggage was lost. Either here or before that."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Movie options were great and there were outlets for electronic plugin. Dinner was much better than I expected!"
Nevýhody: "We waited in a really long line for a really long time before boarding started. Often the flight attendant was moving so fast with the cart that it hit my arm which was resting on the armrest. Not a lot of attentiveness. Also I would have liked to be asked if I spoke Polish before the crew started speaking in Polish to me with no English translation."
Výhody: "Everything was OK except food."
Nevýhody: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Výhody: "Flight was empty so there was extra room"
Nevýhody: "Entertainment on my seat wasn’t working"
Výhody: "NOTHING...!!!!!! ZEROOO STARS....very unprofesionall...., this was my first and last time traveling with this aholes..........!!!"
Nevýhody: "I don’t wana waste my time anymore talking about this f...... joke of company.......necer again"
Výhody: "Overall the flight was pleasant - the Bombardier is a great plane - there was enough leg room and space. I had a lovely view of the Tatra mountains. Captain made a couple of announcements and kept us informed of flight time, progress and so on. No complaints at all."
Výhody: "excellent landing"
Nevýhody: "stewardess surfing on mobile phone too often"
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "A pillow..."
Nevýhody: "Hughes delays"
Nevýhody: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Nevýhody: "I used LOT Airlines for the very first time to travel to Riga, Latvia. The problems started at the LOT check in counter at O'Hare International terminal. I packed my weeks worth of belongings into a 21" carry on bag expressly so I wouldn't have lost baggage issues. The customer service person forced me to check my bag because it was 3 kilograms overweight even though it was the correct size for carry on. As you can probably guess the bag was lost in the transfer in Warsaw, Poland. After filing a lost baggage claim at Riga, Latvia airport I never heard a word of support, communication, or even an apology from customer service at LOT airlines. I called them several times and their tracking system could not locate the bag during the entire week I was in Latvia. Now I am home in the states and have received an email from LOT Airlines stating that my bag is now at the airport in Riga, Latvia and to contact them for shipping and reimbursement for any costs. LOT is a TERRIBLE AIRLINE! Atay Away!"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "New aircraft was nice, clean, up to date"
Nevýhody: "Initially the entertainment system was not working. The crew was notified that screens are not working, so they rebooted it once. After some time, my and my daughters screens were still not working. We used call button to get crews attention. However, no one was paying attention to the lights. At some point there were 8 blue lights on throughout our cabin calling for assistance. I got attention by waving my hand and asking for help. I told 3 different times re my screen. They stated that they just rebooted the system and it will be working soon. My next seat neighbors were hour into their movies. No one did come back and check if I'm Ok if problem got resolved. Then they were even ignoring us and not offering drinks at this point. I felt like I got punished for asking for help. That's when I asked for crew person in charge. She was kind and offered to move to economy plus. We did move for majority of the flight. Enjoyed entertainment. However, when there was 1.5 h left of our trip, they woke us up and asked to move back to our seats since the meal plans are upgraded in this section. I was shocked, somewhat embarrassed to move back. I felt like a person that likes to cause trouble/ complainer being punished. Since we purchased full price ticket like everyone, we should be able to enjoy it like everyone. Airline should compensate clients, if there's issue with airplane. Flight to LT was good, however going home was extremely unnecessarily stressful. I'll try my best NOT to fly LOT in the future."
Výhody: "Nice crew and polite"
Nevýhody: "Bathrooms, not clean and not functioning Delays"
Výhody: "Absolutely nothing about checking in process. It was a nightmare."
Nevýhody: "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"
Výhody: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."
Nevýhody: "No new movies or no tv shows to watch on a 9hr flight. If I knew I would have downloaded movies on my phone or on a usb stick(u have the possibility of using those). Horrible food, cannot even describe! No free alcohol. If you pay cash for the alcohol you end up paying double as if you pay with Credit card. I paid for 3 drinks, were brought only 2 and when I asked for the 3rd one they didn't understand what I want. Crew speaks only polish, they have little knowledge of English language. They are not helpful and they don't care about passengers! Delays on every flight, Friday LOT airline doesn't have to many flights out of Warsaw! Be aware, in the event of a delay and loosing your connecting flight you might end up spending a night in Warsaw. I WILL NEVER USE LOT AGAIN and I will make sure to spread the word!!!"
Výhody: "I like everything food and the chaires very comfortable thanks"
Nevýhody: "Nothing to complain Everithing is excellent easy flight Thankyou"
Nevýhody: "Bad flight dirty carpets Kosher Food was not good at all"
Výhody: "lots of legroom on this flight"
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Výhody: "Very comfortable aircraft and real value for money."
Nevýhody: "They provided only one option for food for the second meal. It was not bad but sometimes people prefer not to eat meat-only option."
Nevýhody: "Just perfect and on time"
Výhody: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Výhody: "Crew was good, cheap price"
Nevýhody: "Rough landing, and very poor luggage service upon arrival"
Nevýhody: "Because of health reasons, we wanted to cancel the flight but there was no such option. email@example.com"
Nevýhody: "Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move."
Výhody: "Really easy experience - friendly, organized, on time and a great price!"
Nevýhody: "If it was on time. Over an hour late."
Výhody: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Nevýhody: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Nevýhody: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Výhody: "The flight was ok"
Nevýhody: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Nevýhody: "seats are not comfortable at all"
Nevýhody: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Nevýhody: "Pegasus cannot fly without a dalay of at least 1 hour !!!"
Výhody: "price. flight. comfort. convenience"
Výhody: "The price"
Nevýhody: "The mass"
Nevýhody: "They lost several passengers’ luggage including mine."
Výhody: "Getting off the plane"
Nevýhody: "Not enough leg room for the over 6 footers"
Nevýhody: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Výhody: "On schedule"
Nevýhody: "No drinks offered"
Nevýhody: "Almost one hour delay to board and take off!!!"
Výhody: "price good -- and it worth try again -- get more from this price"
Výhody: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Nevýhody: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Nevýhody: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Výhody: "Everything was on time, crew was nice, a lot of empty seats"
Nevýhody: "Noisy children..."
Nevýhody: "Old plane"
Nevýhody: "We were delayed 7 hours without any explanation or compensation or apology."
Výhody: "Was a save travel"
Nevýhody: "Delay 1 hour."
Výhody: "It has good crew members and fine alternatives for eating."
Nevýhody: "No entertainment option is available."
Nevýhody: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Nevýhody: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Nevýhody: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Výhody: "Liked their flexibility and welcome agent was serving us."
Nevýhody: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Nevýhody: "I want to make change flight but they where not helpful"
Výhody: "The seats are not narrow."
Nevýhody: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Nevýhody: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Nevýhody: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Výhody: "Flight crew"
Nevýhody: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Výhody: "Nothing in particular"
Nevýhody: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Nevýhody: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Nevýhody: "There was no entertainment and no food"
Výhody: "It was a smooth ontime flight, helpful customer service."
Nevýhody: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Výhody: "The seats were comfortable, plane was clean and tidy."
Nevýhody: "People were able to bring on oversized checkin luggage which reduced cabin space and forced people to gate check."
Výhody: "Nothing at all . The only reason I get ticket from Pegasus was because they are landing near my house in stanstead airport"
Nevýhody: "Nothing at all"
Výhody: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."