Výhody: "Excellent customer service, helpful staff"
Nevýhody: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Výhody: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Výhody: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Výhody: "all of SQ"
Nevýhody: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Nevýhody: "Cabin temperature too cool"
Výhody: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Nevýhody: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Výhody: "Clockwork prompt"
Výhody: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Výhody: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Nevýhody: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Výhody: "Spacious and clean"
Nevýhody: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Výhody: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Nevýhody: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Výhody: "Very attentive and super awesome crew."
Nevýhody: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Nevýhody: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Výhody: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Nevýhody: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Výhody: "Excellent service"
Nevýhody: "Very poor on board entertainment"
Výhody: "Efficient, comfortable."
Výhody: "Service is always excellent"
Nevýhody: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Výhody: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Nevýhody: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Výhody: "Entertainment excellent, cabin crew superb"
Výhody: "Business seats were excellent"
Nevýhody: "All was good!"
Výhody: "The crew on this flight we amazing had a great flight Thank You"
Výhody: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Nevýhody: "All good"
Výhody: "It was good"
Výhody: "Modern aircraft , nice crew"
Výhody: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Nevýhody: "Not much. This airline is up there with the best."
Výhody: "crews were helpful"
Nevýhody: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Výhody: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Výhody: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Výhody: "Prem econ very good. Crew very friendly."
Výhody: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Nevýhody: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Výhody: "Staff managed to change seating due to height. Very accommodating."
Nevýhody: "Entertainment console dated. Sound very crackly. Video images not sharp."
Výhody: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Nevýhody: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Výhody: "Very friendly crew & modern aircraft"
Výhody: "Reasonable price"
Nevýhody: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Výhody: "clean aircraft and friendly cabin crew"
Nevýhody: "uncomfortable seats, average meals, poor infotainment selection"
Výhody: "Crew and boarding were efficient"
Nevýhody: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Výhody: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Výhody: "crews are energetic and warm welcoming passengers."
Nevýhody: "aircon temperature is too hot for seat 50H area."
Výhody: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Nevýhody: "Flight was over too quickly."
Výhody: "Crew and entertainment"
Nevýhody: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Výhody: "Great seats and leg space in premium economy."
Nevýhody: "We had the staff come to us twice to keep the "noise" down (we were travelling with a 2.5 yrs old). Now we travelled on other legs with Singapore airlines, with the same toddlers and same "noise" levels, but no one came to us to request to keep the noise level down... I am guessing that premium economy has a different (lower) threshold for toddler "noises" !! :)"
Výhody: "The usual SQ charm was in effect during the flight - the crew was great, helpful without being intrusive, and the Krisflyet experience (albeit an older B777-300) was still good and enjoyable."
Nevýhody: "The Milanese boarding crew was a little unexpectedly rude - the Milanese ladies were just kinda shouting at everyone and ordering unclear instructions. I also sat near the bathroom (seats 43A and C) and the smell was sometimes a bit strong. Also slightly disappointing was how quickly the chicken ran out on the way up!"
Výhody: "Good choice of films. Ran on time. Staff very pleasant. Clean."
Nevýhody: "Chairs really uncomfortable. I had back ache after trip to Singapore and the return one. No lumbur support and had to use the cushion against my back, which was too large. I found myself more cramped than usual on a large plane. The food was ordinary. stir-fried beef and veggies was steamed veggies, lots of rice, and beef, but very dry and uninteresting. Fish Asian style was much the same. Too much rice. Not enough sauce. Not much flavour."
Could organize boarding better
Cabin crew were great. Not impressed with the food.
Výhody: "Services are the best"
Výhody: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Nevýhody: "Can't think of anything, everything was very good."
Výhody: "The 1-hour complimentary wifi."
Nevýhody: "Hope they had the immigration/arrival card on the airplane."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "The crew was unparalleled. Really. Attentive. Friendly."
Nevýhody: "Nothing could have been better beyond the signs at the gate."
Výhody: "Great food, great seats, everything was smooth overall"
Výhody: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Nevýhody: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Výhody: "The food was good and many entertaining movies."
Nevýhody: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Výhody: "The service is excellent. Best of the airlines bar nane"
Nevýhody: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Výhody: "Convince, as this is good direct flight from Nagpur."
Nevýhody: "Improve quality of crew and service from Doha to Nagpur sector."
Výhody: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Nevýhody: "Nothing. Every thing was great!"
Výhody: "The crew was excellent. The plane was new."
Nevýhody: "There was a limited choice in movies. Boarding and deplaning took a while."
Výhody: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Nevýhody: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Výhody: "On time. No problems"
Výhody: "much better than average food"
Nevýhody: "shorter length flight but maybe little can be done,"
Výhody: "Good service and a modern airplane"
Nevýhody: "The check in at JFK, too chaotic"
Nevýhody: "Took long time to provide food & water."
Nevýhody: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Výhody: "Entertainment variety Frequent drinks offered onboard"
Nevýhody: "Insufficient amount of in-flight food portion"
Výhody: "Crew were very helpful and courteous"
Výhody: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Výhody: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Výhody: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Nevýhody: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Nevýhody: "Seats and legroom too small"
Výhody: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Výhody: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Nevýhody: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Výhody: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Nevýhody: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Výhody: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Nevýhody: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Výhody: "Very very clean plane."
Nevýhody: "Movie selection could be improved. Second meal had no vegan option."
Nevýhody: "Lack of internet access is not acceptable during long flights."
Výhody: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Výhody: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Nevýhody: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Výhody: "Service & cleanliness."
Nevýhody: "Nothing I remember."
Výhody: "Qatar airways 3 hrs short flight was spectacular at all levels"
Nevýhody: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Nevýhody: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Výhody: "The friendliness of the crew."
Výhody: "Nice crew."
Nevýhody: "One economy cabin as packed with people and the other economy cabin had only 1 person per row. Spread people out more so that they aren't really uncomfortable for a 12 hour flight."
Výhody: "Real silverware."
Výhody: "Good boarding. Nice flight attendants."
Nevýhody: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Výhody: "The crew was great and friendly"
Nevýhody: "How can you ran out of wine on a flight"
Výhody: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Nevýhody: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Nevýhody: "Food wasn’t good"
Výhody: "They were more or less running on time and the crew were polite and helpful."
Nevýhody: "Change up the menu every year."
Výhody: "Food and service in business class were splendid."
Nevýhody: "Absolutely nothing"
Výhody: "My languages are all damaged."
Nevýhody: "My languages are all damaged"
Výhody: "The food was nice, seat was comfortable"
Nevýhody: "Flight attendants never come back on my query, even after asking to 2 crews"
Výhody: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Nevýhody: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "Options for vegetarians were not really good."
Výhody: "patience n attitude of crews"
Výhody: "Great staff on board!"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Výhody: "Entertainment, and the plane which felt really new and comfy."
Nevýhody: "Food was a bit boring (because it was such a short flight, I suppose)"
Výhody: "I really enjoyed the food and the entertainment. this was the best international flight I have taken so far."
Nevýhody: "check in time was to long."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Best food ever on plane"
Výhody: "The service, food, convenience of a direct flight to Istanbul"
Nevýhody: "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."
Výhody: "The for was good. The crew was attentive and professional."
Nevýhody: "The leg room in the Washington-Istanbul leg was very small for a long haul international flight."
Nevýhody: "The vegan meal was a bit underwhelming. I ended up not eating."
Výhody: "Comfort, food, staff, everything"
Nevýhody: "Little value for money. Meal, seat.. below expectations of premium economy"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "I was upgraded to buisnes class :)"
Nevýhody: "Every thing was ok"
Výhody: "Gave us direct flight back to Singapore in premium economy seats."
Nevýhody: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Nevýhody: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Entertainment and food were good."
Nevýhody: "Was barely given the time of day by any of the airline employees, then they lost my baggage and shipped it to Berlin after I was already back in the States. Jerks!"
Výhody: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Výhody: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Nevýhody: "Really nothing."
Výhody: "on time, good boarding"
Nevýhody: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Nevýhody: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
Výhody: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Nevýhody: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Nevýhody: "Groud crew told the passanger off. You want to fly sit down now."
Nevýhody: "Service call for crew took longer than usual...."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "Entertainment is excellent"
Nevýhody: "There is no room for people on the plane, my luggage has been left istanbul"
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Výhody: "On time departure and arrival. Seat back entertainment systems were quite good."
Nevýhody: "Seats were a bit cramped. Meal was OK, not great."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Overall a nice and good flight"
Nevýhody: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Nevýhody: "All of the less than good, obvious!"
Výhody: "The socks offered in business were comfortable and nice looking. The red wine was good."
Nevýhody: "The food was just average and the seat not too comfortable"
Nevýhody: "Everything was OK"
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Výhody: "No delay and nice staff"
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Výhody: "The crew are amazing! Attentive and friendly."
Nevýhody: "The seats could have been bigger."
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Nevýhody: "We had 4 hour delay causing a stop over at 3am. So yeah"
Výhody: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Výhody: "Food provided, staff kind"
Nevýhody: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Nevýhody: "tough to sit on a plane for 9.5 hours"
Výhody: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nevýhody: "There were several flight delays and gates were changes a few times."
Výhody: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Nevýhody: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Nevýhody: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Crew was great, very nice"
Nevýhody: "Not enough legroom"
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "The entertainment options were good."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Nevýhody: "The movie selection did not seem extremely varied."
Výhody: "Fast boarding"
Nevýhody: "The entertainment system wasn’t working for the whole 10 hour flight."
Nevýhody: "The streaming service didn’t work"
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Absolutely nothing!"
Nevýhody: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Nevýhody: "They stole my money"
Výhody: "Service provided by the staff"
Nevýhody: "The navigation of the entertainment system is not very friendly"
Výhody: "newer plane, good staff"
Nevýhody: "need better and more food options, more often"
Výhody: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Nevýhody: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Výhody: "I really like the spaciousness, the plug ins and general service"
Nevýhody: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "That we didn't crash"
Nevýhody: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Výhody: "Easy airport business"
Výhody: "The staff was fast and curteous."
Nevýhody: "There is not anything to complain about besides the usual discomfort of travel."
Výhody: "Leg room. Smiles of the cabin crew."
Nevýhody: "Not enough selection of Electronic Dance Music. Lol!"
Nevýhody: "Terrible moslem food, too much lentil with tasteless chicken"
Výhody: "Average service and food quality"
Nevýhody: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Nevýhody: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Výhody: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Nevýhody: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Výhody: "Crew is amazing"
Výhody: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Nevýhody: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Nevýhody: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Výhody: "The fact that we were offered an additional round of water and the friendliness of the crew."
Výhody: "I was i business class and the crew were very good"
Nevýhody: "nothing as it was not a long flight, only 3 hours"
Nevýhody: "My headphones didn’t work"
Výhody: "Flight attendants are polite"
Nevýhody: "Good airline teamed up with crappy American brings them down. Don't waste money!!"
Výhody: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Nevýhody: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."
Nevýhody: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Výhody: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Nevýhody: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Nevýhody: "Seats. Very uncomfortable"
Výhody: "Crew was awesome. Entertainment was good."
Nevýhody: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."
Nevýhody: "I could not be given the boarding pass fir the last leg of my trip"
Výhody: "Very nice flight"
Nevýhody: "Food was too salty"
Výhody: "A bit delaye in Departure but ok overall"
Výhody: "No frills but efficient"
Nevýhody: "Food choice limited"
Výhody: "Excellent service!"
Nevýhody: "The boarding control in JFK, Terminal 8 is extremely slow. It had taken about 2 hours to get in. Arrgh!"
Výhody: "Finnair is great when nothing goes wrong..."
Nevýhody: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Nevýhody: "Wasn't given vegetarian option for food and don't eat meat."
Výhody: "Crew was fine. Uncomfortable seats bearable for the short flight."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Nevýhody: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "On time , excellent service"
Výhody: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Nevýhody: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."
Výhody: "Seats were larger than expected - more comfortablethan most airlines."
Nevýhody: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Výhody: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Nevýhody: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Výhody: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Výhody: "Made up some of lost time from delayed departure"
Nevýhody: "Seats cramped"
Výhody: "great flight. Left on time. Nice crew. Ditto for food and movies"
Nevýhody: "Sears always close together"
Výhody: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."
Nevýhody: "Very old plane, seats did not have personal entertainment systems"
Nevýhody: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Výhody: "Crewmembers were professional and nice!"
Nevýhody: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Nevýhody: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"
Výhody: "Overnight flight and not full so could stretch out."
Nevýhody: "It really was not Finnair, it was American. When I tried checking in Finnair had no knowlege of my ticket. I had to read the fine print to find the name American Airlines. Even the woman at Finnair was not sure, and thought that it was run by Brittish Air."
Nevýhody: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Výhody: "All went smooth"
Nevýhody: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."
Výhody: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Nevýhody: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"
Nevýhody: "Smooth flight Arrived early."
Výhody: "Flights were on BA not Finnair"
Nevýhody: "Ba website did not work properly."
Nevýhody: "Our bag was not checked through to our final destination and was delivered a day later."
Výhody: "The lie flat bed was nice. Lots of good, new movies"
Nevýhody: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"