Short flight with minimal services. I have no complaints. The staff were very, very good.
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Nevýhody: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Nevýhody: "Needs more variety of movies"
Výhody: "Flight was typical."
Nevýhody: "No direction for the connecting flight and no help to understand the connecting flights."
Výhody: "JAL operates with incredible efficiency."
Výhody: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Nevýhody: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Nevýhody: "Kiosk, bag service, One World Integration"
Nevýhody: "The food and drinks were sub-par"
Výhody: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Výhody: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Výhody: "The food and movies"
Nevýhody: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Výhody: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Výhody: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Nevýhody: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Výhody: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Výhody: "Excellent service - delicious meals"
Výhody: "I like everything about flying JAL. That is why JAL is always my first choice."
Nevýhody: "I did not like when I can’t choose my seat after booking a flight."
Výhody: "JAL is great!"
Výhody: "JAL is great!"
Nevýhody: "Cold food"
Výhody: "It was short flight.. I slept good through."
Výhody: "Clean plane, very nice crew."
Nevýhody: "Flying coach is always cramped for a tall person!"
Výhody: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Výhody: "The crew was friendly, and the view from the window was stunning."
Nevýhody: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Výhody: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Výhody: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Nevýhody: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Výhody: "No major disasters, comfortable seats, on time."
Výhody: "They were good at helping with problems being it was my first time on a plane."
Nevýhody: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Výhody: "Simply excellent !!!"
Výhody: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Nevýhody: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Výhody: "Great service! Also, the food and beer that came with my flight was awesome."
Výhody: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Nevýhody: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Výhody: "Polite service, comfortable flight, no delays"
Výhody: "on time and excellent service"
Nevýhody: "a bumpy ride compared to our flight from NY to Japan"
Výhody: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Nevýhody: "Seats are too small for tall travelers."
Nevýhody: "Requested Vegetarian Meals. Didn't get them"
Výhody: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Nevýhody: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Výhody: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Nevýhody: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Výhody: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Výhody: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Výhody: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Nevýhody: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Výhody: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Výhody: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Nevýhody: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Výhody: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
Výhody: "Politeness of staff, cleanliness, promptness and efficiency."
Výhody: "The service"
Nevýhody: "Leaving a comfortabke setting"
Výhody: "Excellent service--excellent food (ice cream included in coach)."
Nevýhody: "Loved everything."
Nevýhody: "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."
Výhody: "The crew was very well mannered."
Nevýhody: "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."
Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
Výhody: "I loved the film with kabuki characters to introduce safety procedures."
Nevýhody: "More seating room, better ventilation."
Výhody: "More leg room than most flights."
Nevýhody: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Výhody: "The crew was fantastic and the food was very nice."
Nevýhody: "It really would have been nice to have a vegetarian option!"
Výhody: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Výhody: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Nevýhody: "Even so, food can be better. I want more western drama on entertainment."
Výhody: "I like the service. I love the food,"
Nevýhody: "Nothing for complaining, everything is good"
Nevýhody: "It was a short hopper so didn't mind much. I actually slept on this plane."
Výhody: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Nevýhody: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Výhody: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Výhody: "Crew is awesome and nice"
Nevýhody: "The seat was extremely uncomfortable."
Výhody: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Nevýhody: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
Výhody: "Great service by the crew! Excellent food and flight was on time,"
Nevýhody: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Nevýhody: "Small plane. No cabin space for carry ons."
Výhody: "The attendants are all courteous and respectful."
Výhody: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Výhody: "Cheap prise"
Nevýhody: "Food and entertainment"
Výhody: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Nevýhody: "Can't think of one thing."
Výhody: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Nevýhody: "The in seat entertainment was a bit clunky"
Výhody: "Excellent, polite service, very comfortable seats."
Výhody: "Staff were very nice. Very fast service as well."
Nevýhody: "Seats were a bit uncomfortable"
Výhody: "The crew is awesome and food is quite good"
Nevýhody: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Nevýhody: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Výhody: "The staff are friendly and helpful. The seat is very comfy"
Výhody: "I like the courteous and efficient service of the whole crew."
Nevýhody: "I didn't like part of the journey to USA to be run by UNITED."
Výhody: "Best flight ever"
Výhody: "Good food and service"
Nevýhody: "Delay too much time"
Výhody: "Great customer service and very kind staff!"
Výhody: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Výhody: "Efficent, courteous and reliable."
Nevýhody: "Nothing in particular."
Výhody: "The food was really good, service was great, and nothing to complain about"
Nevýhody: "I don't have any complaints"
Výhody: "Great service, excellent and curteous. Clean cabin"
Nevýhody: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Výhody: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Nevýhody: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Výhody: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Výhody: "Everyone is super nice."
Výhody: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Výhody: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Nevýhody: "The food provided was tasteless"
Výhody: "Great service, I'd definitely fly again."
Výhody: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Výhody: "The icecream"
Nevýhody: "There was only one choice of meal left when they gave it to me:("
Nevýhody: "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
Výhody: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Výhody: "Excellent service and food"
Výhody: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Nevýhody: "Delay on tarmack at airport. No fault of ANA"
Výhody: "Everything accept the food selection."
Nevýhody: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
Výhody: "All flights were on time or early."
Výhody: "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Liked food. Service could have been better. More water trips would have been good.
Nevýhody: "Overall experience turns exceptional great when crew is friendly, understandable & helpful. My overall experience on this flight from CAI-DXB on Emirates was great because of the wonderful crew, on top was their Supervisor/ Adel A.Hamid El-Hareth. On the contrary my decision after an experience with Emirates on board from DXB-LAX, was never to repeat it due to Crew Supervisor, she was British, she was there on board I guess to teach everybody disciplines with a tone !! Someone exceptional to meet once in life but it may bring you to a decision along with other factors not to fly again with Emirates to LAX. Thanks for your professional follow up Regards, Dr. Karim Ali"
Výhody: "The seating, food, safety measures"
Nevýhody: "You are best nothing to improve"
Výhody: "Great business class"
Nevýhody: "Attendans have been impatient, nervous"
Výhody: "Absolutely friendly Professional"
Výhody: "All services are simply best."
Nevýhody: "If you can add more Indian food, that will be better."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Yes I like the services and then you will have good stuff for goods"
Výhody: "We love this airline!"
Nevýhody: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
Výhody: "Crew was attentive Pilot steered a smooth flight"
Nevýhody: "Seats were a little cramped"
Výhody: "This flight was as expected from Emirates airlines, They always make sure that the crew on flights to Europe and Usa is the best."
Nevýhody: "Comparing this flight on Emirates airlines which is from Bahrain going to spain with the previous flight on Emirates airlines as well but was going from Bahrain to Dubai there is a huge difference starting from Time professionalism and crew treatment and captain experience on making the flight comfortable the level of everything changes my flight to Spain was very comfortable and quite and the food was delicious the crew was very helpful and polite the captain is very professional and he made us feel very comfortable in this flight smooth take of and landing."
Nevýhody: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
Výhody: "Food, Service, entertainment"
Nevýhody: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Výhody: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Nevýhody: "Lactose free meal was disgusting."
Nevýhody: "Food was the worst, service extremely poor"
Výhody: "Good leg room"
Nevýhody: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Výhody: "Check-in , immigration and security experience at Dubai was very efficient via the business class terminal."
Nevýhody: "Old business class arrangement for this route seems very outdated conpared compared to the newer fleet; was not worth the extra upgrade fee."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Friendly crew.. good flight"
Nevýhody: "Screen was not working properly"
Výhody: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Výhody: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Výhody: "The shops were great, but not enough time to get to them due to multiple security checks.Emirates delayed takeoff by over 30 minutes to accommodate their passengers."
Nevýhody: "Wait time, due to multiple security checks, the staff that were performing them were inconsistent. KWI could do better."
Výhody: "Food and entertainment and punctuality"
Nevýhody: "Quite a long wait to disembark"
Výhody: "Good Food, I find it amazing that the Jeddah flights have better quality food than many other sectors.."
Nevýhody: "No more A380 in this sector, which is a shame."
Nevýhody: "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
Nevýhody: "Seat selection is paid."
Nevýhody: "got non-vegetarian food in spite of choosing veg"
Nevýhody: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Nevýhody: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Výhody: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
Výhody: "First class on Emirates is a perfect flying experience!"
Výhody: "Food better than average"
Nevýhody: "Poorly designed economy seat. Unusable wifi."
Výhody: "Our flight got delayed by 14 hrs, pf course we missed the connecting flight. We have spent mor than 24 hours in airport without any details about our connection and multiple hours in the line trying to get an answer. Ridiculous service if something goes wrong. No back up plan"
Výhody: "The seats were good, more reclining than Etihad, Luftansa and United airlines and a good leg space, although I'm 5'4. Food was good and plentiful."
Nevýhody: "Cleaniness was really bad. There was a puddle of water in the washroom and even after informing the crew twice noone cleaned it."
Výhody: "Pleased with everything."
Nevýhody: "Disorganized boarding process. Old plane. Bad inflight system with old fashioned screens with poor visibility."
Výhody: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Nevýhody: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Výhody: "Emirates crew have been amazing in every point of our journey!"
Výhody: "I flew in a380."
Výhody: "It was a nice flight"
Výhody: "Crew behavior, boarding, entertainment channels,food,comfort"
Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
Hostes are very gentle & courteous.
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Výhody: "Another confirmation of excellent QA service."
Výhody: "All great experience!!!"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Nevýhody: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Nevýhody: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Výhody: "The crew was amazing and delightful."
Nevýhody: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Výhody: "The customer service and food were excellent."
Nevýhody: "Next time I will fly business class for more space and comfort."
Výhody: "Everything was GREAT!"
Výhody: "Friendly Crew, good entertainment possibilites."
Nevýhody: "Everything has a plastic holding purse."
Výhody: "nice crew, great service"
Výhody: "Everything ,good service ,friendly crew affordable rates"
Výhody: "The cabin crew was fantastic and made the experience very positive."
Nevýhody: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Výhody: "The crew was excellent"
Výhody: "Crew were very helpful and courteous"
Výhody: "all nice"
Nevýhody: "nothing but avoid bread"
Nevýhody: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Výhody: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Nevýhody: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Nevýhody: "Seat to LA was broken"
Výhody: "This has been one the good experience I had in so many years of travel"
Nevýhody: "I requested a special meal but was not given what I wanted. But overall decent food"
Nevýhody: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Nevýhody: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Výhody: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Nevýhody: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Výhody: "It was excellent."
Nevýhody: "It was excellent."
Nevýhody: "Entertainment - screens are not user friendly and bad visibility in day light"
Výhody: "Good crew. Nice plane and amenities."
Nevýhody: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Nevýhody: "I didn't have much time on my layover, i would've expected the transfer to be better."
Výhody: "Flawless boarding, service, food and arrived 30 minutes early."
Nevýhody: "My seat is changed without my approval.thats disgusting"
Výhody: "Always exciting heading into Hamad intl Apt."
Nevýhody: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Výhody: "It was a good flight. I'd give it 4 of 5 stars."
Výhody: "Great service"
Nevýhody: "Seat comfort"
Výhody: "Almost everything"
Nevýhody: "Dont have special food for little ones."
Výhody: "Better than costumer service in Thailand"
Nevýhody: "Chairs very stiff, tight smpace"
Výhody: "The Airbus A380 double decker was very roomy and a wonderful plane to fly on. I loved this flight and it seemed like the flight breezed past very quickly. They had all of the star wars movies so I was very happy. Oh and the kids meals on these flights are huge. They seem bigger than the adult meals. So your child will not be going hungry for sure."
Nevýhody: "Boarding was very strange. We had a 4 hour layover. We had to stay out in the hallway until about 30 minutes before boarding began. This was uncomfortable for passengers as there were very few seats and many took to sitting on the floor. The segregated room for boarding had plenty of seats but was locked off for some reason. We literally only got into the room just 5 minutes before we boarded. I thought this entire process was very backward. They need to let passengers use the room for longer periods. It was pretty stupid that we had to sit on the floor because they wont allow people to sit in the room with the chairs..."
Výhody: "Crew was very helpful."
Nevýhody: "Food was terrible."
Nevýhody: "My parents came from India to U.S. They had wheelchair, but they didn't get it and they have knee problem they don't know English too. So I had very bad experience with Qatar."
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Výhody: "Wine. Good movies"
Nevýhody: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"