Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
Nevýhody: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Nevýhody: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Výhody: "The crew was organized and efficient."
Nevýhody: "Entertainment: movie choices were limited."
Výhody: "Happy crew."
Nevýhody: "more selection of hollywood movies"
Výhody: "We were seated together as a family even though we were not able to reserved any seat"
Nevýhody: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Výhody: "The crews were very kind and helpful."
Výhody: "Perfect service, never had a more pleasant and attentive crew"
Nevýhody: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Výhody: "Crew very helpful. Seat roomy."
Výhody: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Výhody: "The service are great!"
Výhody: "Overall is good :)"
Výhody: "Entertainment was good"
Nevýhody: "PA system was used excessively."
Výhody: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Nevýhody: "No entertainment systems."
Výhody: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Nevýhody: "No entertainment. Still a long flight for kids."
Výhody: "The crew were very polite,"
Nevýhody: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Výhody: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Výhody: "Everything was excellent crew was very helpful"
Výhody: "Everything was excellent no complaints"
Výhody: "Lots of legroom"
Nevýhody: "No complaints I was pleased"
Výhody: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Výhody: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Nevýhody: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Výhody: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Výhody: "Excellent and original Japanese meals"
Výhody: "Best customer service"
Výhody: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Nevýhody: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Výhody: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Nevýhody: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Výhody: "Able to accommodate many dietary requirements and friendly crew"
Výhody: "The meals. The attention to service details. The seats are better."
Nevýhody: "Ticket reservation follow up."
Výhody: "Excellent service overall"
Nevýhody: "Nothing particular"
Nevýhody: "Why does the shorter of the two flights have more comfortable seats?"
Nevýhody: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Výhody: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Nevýhody: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Výhody: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Výhody: "The whole price was wonderful I like everything about it"
Nevýhody: "There is nothing to dislike about the flight"
Výhody: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Výhody: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Nevýhody: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Výhody: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Nevýhody: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Nevýhody: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Výhody: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Nevýhody: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Výhody: "Food was really good!!! It was way"
Výhody: "JAL is the best airline I've ever flown."
Nevýhody: "Food isn't to my liking but was good."
Výhody: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Nevýhody: "Can't think of any"
Výhody: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Nevýhody: "Long, long flight, not much leg room."
Výhody: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Výhody: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Nevýhody: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Výhody: "The timing of the flight and available entertainment"
Nevýhody: "For economy class, maybe more variety to meals?"
Výhody: "Crew was kind, attentive, funny, and engaging. The best."
Nevýhody: "A warning about landing in Dubai, and being put on a bus to the terminal"
Výhody: "They were very supportive. Thanks."
Výhody: "Great crew. More room for seat would be better"
Nevýhody: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Good flight and crew but......."
Nevýhody: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Výhody: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Nevýhody: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Nevýhody: "They delayed the flight over entertainment system and that caused me to miss my connection"
Výhody: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Výhody: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Nevýhody: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Výhody: "The food and service was great."
Nevýhody: "Boarding for priority was a bit slow."
Výhody: "Leg space was better"
Nevýhody: "Long line for boarding .its a big flight so you have to add more restrooms"
Výhody: "the food is excellent"
Nevýhody: "Very poorly organized boarding"
Nevýhody: "Airplane to late"
Nevýhody: "Older plane less entertainment options"
Výhody: "Liked everything esp the luxurious interior& the comfort of the business class"
Výhody: "Food comfort"
Výhody: "Every thing is very good"
Výhody: "Entertainment and the seats (leg room)"
Nevýhody: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
Výhody: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Nevýhody: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Typical standard up to expectations Emirates flight overall."
Nevýhody: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Výhody: "Good food on board with swift and easy transit. Flight was also on time"
Nevýhody: "Had to wait 5 hrs to get my boarding pass"
Výhody: "Awesome plane, lovely cabin crew, overall went above and beyond to make it as best a flight they could for us! I will definitely fly (and prioritise) emirates as a preferred airline from now on."
Výhody: "Leg room, seats reclining, kids movie selection."
Nevýhody: "Food was horrific. Kids meal was just not Edible and smelled bad. By the time cabin crew reached our section there was no food selection. Bathrooms deteriorated through the flight and were not cleaned through a 10 hr flight. Paper towels and toilet toilet paper ran out two thirds of the way into the red-eye flight and bathrooms became non useable in the morning. Crew requires more training in upkeep of airplane on long-haul flights."
Výhody: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
Výhody: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
Výhody: "The crew and flights were very good,I could not find any fault with them."
Nevýhody: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Výhody: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."
Výhody: "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."
Výhody: "Airbus 380 is my favorite plane; the entertainment selection was very good."
Nevýhody: "Dinner featured a salad of potatoes and green beans and the entree included potatoes and green beans, a repetition that seemed odd. According to the printed menu, the passengers had a choice of lamb or chicken, but I only heard the flight attendant offering chicken - no mention of lamb. The food was much better on the Rome to Dubai leg of our trip, as was the service."
Výhody: "Food, Service"
Nevýhody: "Lack of Restrooms"
Výhody: "Spacious Crew Food Ambience"
Nevýhody: "Personal screen did not work"
Nevýhody: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Nevýhody: "Small sandwich and small breakfast for 9 hour flight"
Výhody: "Inflight entertainment"
Nevýhody: "Long layover"
Výhody: "The crew was very pleasant and helpful"
Nevýhody: "The plane was obviously not as nice as the ones I have taken to Singapore on Emirates - and the waiting space in the airport gate was not very comfortable. The older media system is also very difficult to use."
Výhody: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Výhody: "There were a lot of different movies to watch. Also, the food was real good."
Výhody: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Nevýhody: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."
Nevýhody: "food needs imporvement in EK in general"
Výhody: "Entertainment is good"
Nevýhody: "Terrible food and service"
Výhody: "Great plane and seat comfortable"
Nevýhody: "Next time fly on Royal Silk"
Nevýhody: "We were impressed that they served food"
Výhody: "Flight was on time"
Nevýhody: "Despite pre ordering, no special meal. Flight attendants were rude"
Nevýhody: "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
Výhody: "Great service. On time good food"
Nevýhody: "Entertainment system is way too old"
Nevýhody: "The aircon was not cold enough"
Výhody: "Amazing crew lounge just great airline"
Nevýhody: "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
Výhody: "On time departure, big plane so window/aisle available with 2/4/2 seating"
Nevýhody: "Not sure what the snack was, ancient entertainment system."
Výhody: "Crew very good Seat getting old uncomfortable to sleep"
Nevýhody: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Výhody: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Výhody: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Nevýhody: "More in flight movies"
Nevýhody: "Food was disappointing being vegetarian Flight was hot then cold then hot then cold Quite cramped when people put the seats back and couldn’t eat food easily Delayed on takeoff"
Výhody: "The service was great as was the space."
Nevýhody: "I would have liked a window seat."
Nevýhody: "3 toilets out of order. Plane very old. Chilli food so hot inedible."
Výhody: "All good except Manila Airport"
Nevýhody: "NAIA Airport Imigration"
Výhody: "Absolutely amazing airline"
Nevýhody: "Food terrible"
Výhody: "Cabin crews & modern fleet."
Výhody: "The flight was awesome, the food was delicious and the delay was shot"
Výhody: "Good service and kind staff."
Nevýhody: "The entertainment system wasn't working and the crew didn't reboot it until half way through the flight. Any amount of movement from the seat in front of me (either from a slight adjustment from the person sitting in front of me to turbulence) and the tv would go black for a few seconds. It would also change to a red hue from time to time."
Výhody: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Nevýhody: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Nevýhody: "Right from how rude the flight attendants are to how the ground staff can forget of something as basic as informing passengers that their flight has been delayed by 6 hours. Furthermore, the no one from the ground personnel to the flight crew have any answers to why passengers upon boarding their flight are kept waiting for an hour on the plane before actual take-off. While on flight, flight attendants initially refused to serve us food stating that we should've ordered in advance. This was NOT mentioned during booking & clearly stated that food would be served as complimentary as per any International flight. I've been flying international for the past 10 years & have never come across such an incompetent lot. This was our honeymoon trip to Thailand & we 'Thank' Thai Airways for ruining it. Will never ever make the mistake of flying with them. And will make sure our friends & family do the same."
Výhody: "Nice crew. Good food. Arrived safely."
Nevýhody: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Nevýhody: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Nevýhody: "Air Canada cancelled the original flight and rescheduled it for one day later. This was an obvious problem since it affected other travel plans. Air Canada customer service was very poor. First agent was unhelpful, second agent better. Overall it was a pain to finally get another flight for the original day."
Výhody: "Always a pleasant experience on this airline."
Nevýhody: "Lack of individual overhead air vent controls. I am hot natured and have noticed that a lot of Asian airlines do not have this feature. KE is the Worst - Thai is “okay”"
Nevýhody: "No snacks or drinks offered between meals."
Výhody: "Not much of delay Nice n friendly air stewardess"
Nevýhody: "Check in so slow"
Výhody: "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
Nevýhody: "Nothing. Excellent!"
Nevýhody: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Výhody: "Very Spacious between seats and very clean"
Výhody: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Nevýhody: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Výhody: "Reasonably peaceful"
Výhody: "I love the food especial Thai food. The air craft crew are very helpful."
Nevýhody: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Nevýhody: "30 minutes out of Bangkok, there was a problem with the plane and we returned to the airport for repair. I absolutely value the priority on safety, but the 4 hour addition to my already long trip was painful."
Výhody: "Food and drink on board in business class."
Výhody: "I liked that there was Food service even though the flight was short."
Nevýhody: "There was Lots of turbulence. The Entertainment system wasn't working well"
Nevýhody: "The music they play for the last hour of the flight is loud and extremely annoying."
Výhody: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Výhody: "first flight was delayed, and this one didnt take off without me"
Nevýhody: "bangkok airport is so slow and inefficient"
Výhody: "Food was good. Seat ok and check-in done promptly."
Nevýhody: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."
Výhody: "Each seat has phone charger!!!"
Výhody: "fligth was great, seat good, meal good, etc"
Nevýhody: "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
Výhody: "Everything was fine once I was on the plane."
Nevýhody: "Flight delayed."
Výhody: "Friendliness of staff. Luckily the flight was over after a bit more than 2 hours."
Nevýhody: "Two hours delay without any explanation and heads-up! Lounge Internet not working! Boarding via bus who had to search plane and then dumped all passengers to walk up stairs to the finger dock! Entertainment system in my row not working at all (btw reboot takes 10-15 minutes)! And as highlight: Durian ice cream!"
Výhody: "Nice and friendly cabin crews with good services"
Nevýhody: "1. Boarding passes were not available online or at JFK Airport. We were required to go to transfer desk at Suvarnabhumi Airport to get boarding pass."
Flight from Istanbul to Toronto was delayed which made me miss my flight to Vancouver. No one is willing to pay for my hotel accommodation.
Nevýhody: "Very poor job . I had bad experiences."
Nevýhody: "Just to improve on the services and hospitality but there are really good"
Nevýhody: "seat cannot recline"
Nevýhody: "Flying out of the Istanbul airport was horrible."
Výhody: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Nevýhody: "Same problem as the first segment (see above)"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "The food and entertainment was good. The crew was very nice."
Nevýhody: "seats too small. I am 6 feet tall. The guy in front leaned back and my knees were jammed for 12 hours. I think this is a violation of gineva convention."
Nevýhody: "The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund."
Nevýhody: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Výhody: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Nevýhody: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."
Výhody: "A much nicer 777 on this leg."
Nevýhody: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Great experience for my first international flight."
Výhody: "Crew did a good job handling a stressful situation."
Nevýhody: "Security process for boarding is a mess, with absurd redundancy and tiresome rechecking of passports an d boarding passes, inconsistent application of carry on rules and long waits. Then we boarded and sat for two hours. The aircraft should be checked out and ready to go before boarding. Then, in Chicago, it took almost 2 hours to get our luggage."
Nevýhody: "after plane landed, we stayed one (1) hour on the run way till the plane could find a gate to pull into. After as 14 hour flights, this was the icing on the cake!!!"
Výhody: "I would love to fly with them again"
Výhody: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Nevýhody: "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
Výhody: "The service was very good, friendly, courteous."
Nevýhody: "Can't think of anything."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "Our flight was LAX > Istanbul > Oman The connection in Istanbul was canceled. The transfer desk was very overwhelmed by the volume of customers. After 3 hours of waiting I finally got someone to get us on a flight to Qatar and then to our final destination Oman. That person then left work before printing the tickets and I had to start all over again. It was a very stressful and tiring ordeal and cost us an entire day of our vacation."
Výhody: "The movies and good coffee"
Nevýhody: "They ruined my bags. The crew moved slow. They spoke little english and they weren't that interested in the quality of my experience."
Výhody: "The crew and their service was great, and there were lots of choices for entertainment."
Nevýhody: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Clean, fast, & efficient"
Výhody: "Nice onboard entertainment system"
Nevýhody: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Výhody: "Better headphones for economy Pillows on seat when boarding"
Nevýhody: "heating controls /cooling tem not very good,"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "sevice, personnel"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Turkish airline excellent"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Comfortable seats, conditions in lounge hall. Very well organized"
Nevýhody: "I didn't like boarding process at all. Poor organized. Crew should pay more attention to passangers."
Výhody: "- Service was good and timely - Food selection was sufficient"
Nevýhody: "- Entertainment system had some issues - Shoulder light was not working"
Výhody: "the flight was good"
Nevýhody: "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."
Výhody: "Overall great experience."
Nevýhody: "Choosing a vegetarian meal was not an option in the booking/checkin process. I have taken 8 Turkish Airlines flights and in only one of them apparently I was expected to have specified a vegetarian option. All other times a vegetarian and meat option was provided on board. So it was confusing. The crew still accommodated my choice and were able to get me a veg crew meal."