Výhody: "It was ok."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Excellent food and crew"
Výhody: "The space of the seat is wide. Nice chocolate."
Nevýhody: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Nevýhody: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Nevýhody: "It was so hot on the (delayed) flight"
Výhody: "Service and Aircraft B777"
Výhody: "There wasn't much that stood out as likable. The food was pretty good."
Nevýhody: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Výhody: "All good, just perfect and friendly crew. Great aircraft (B777)"
Výhody: "Swiss Lounge, food excellent."
Nevýhody: "everything was very good"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Nevýhody: "Nothing, everything was superb"
Výhody: "All very comfortable"
Nevýhody: "It was delayed"
Výhody: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Nevýhody: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Výhody: "Nice Aircraft, nice crew"
Výhody: "I had a wonderful experience the whole way through."
Nevýhody: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Nevýhody: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."
Výhody: "Very professional!"
Nevýhody: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Výhody: "Professional service"
Nevýhody: "Lounge in Dublin poor"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "People friendly"
Nevýhody: "Food was poor, really poor, no options for the children Headphone socket in the seat"
Výhody: "On time, good service, nice crew"
Nevýhody: "Tight space for legs when chair is in flat setting"
Výhody: "Fast journey despite a short delay it arrived on time."
Nevýhody: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Výhody: "Friendly crew, clean flight"
Nevýhody: "Charged 45 SF (about $50) to check 1 bag"
Výhody: "On time"
Nevýhody: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Nevýhody: "Very long time to board which resulted in flight leaving late"
Výhody: "punctual and friendly enough staff."
Nevýhody: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Výhody: "Attention to details from flight attendants"
Nevýhody: "The food was not to my liking except for the crackers, ice cream and water!!"
Výhody: "It was comfortable."
Nevýhody: "No entertainment."
Výhody: "Everything ran like clockwork"
Výhody: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Nevýhody: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Výhody: "zurich a great airport."
Nevýhody: "cheese roll"
Nevýhody: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Nevýhody: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Výhody: "Quick boarding"
Nevýhody: "Sandwiches Delay"
Výhody: "Overall a nice and good flight"
Nevýhody: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Usual faultless KLM experience"
Výhody: "Pleasant crew. Appropriate and efficiently served snack."
Nevýhody: "Boarding and disembarkation were slow."
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Výhody: "The seat was a little uncomfortable but the crew were amazing."
Výhody: "Good beverage service."
Nevýhody: "Over an hour delayj for departure."
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Výhody: "quick/efficient boarding - good staff - good food - easy flight !"
Nevýhody: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Výhody: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Výhody: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nevýhody: "Seats ok, but could be more comfy"
Výhody: "The constant smile conferred by flight attendants through the entire flight."
Nevýhody: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Výhody: "Nice people and good service"
Nevýhody: "Not much"
Výhody: "Friendly hostesses"
Nevýhody: "Flight was delayed 3 hours"
Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "Food was excellent, frequent and filling"
Nevýhody: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Sound was broken on my TV set!"
Nevýhody: "Called stewardess twice to assist. No response!"
Nevýhody: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Výhody: "Overall everything was ok."
Nevýhody: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Nevýhody: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Very friendly crew"
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Good multi media access and content"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Nevýhody: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Výhody: "Flight attendants tried their best given what they had to work with."
Nevýhody: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Výhody: "Flight attendants were friendly, but they only had limited resources to work with."
Nevýhody: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Výhody: "Service was good"
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Nevýhody: "I missed my flight because of MU"
Nevýhody: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Nevýhody: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Výhody: "Flight all good"
Nevýhody: "Suitcase did not arrive and still not received."
Výhody: "The food was good, the service was excellent, and we had achance to sleep."
Výhody: "Good service."
Nevýhody: "Business is EconAnthro my seats with the middle seat open."
Výhody: "Nothing really"
Nevýhody: "The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM."
Výhody: "Friendly crew in business class"
Nevýhody: "Bed was angle lie flat. Meal service dragged on for too long."
Výhody: "on time great crew"
Nevýhody: "small seats with very limited foot room"
Výhody: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"
Nevýhody: "Flight going out cramped seats, going back much bigger space and USB ports. Cabin crew weren’t very cheerful"
Výhody: "Older aircraft; no charging or internet. However, I was able to stretch out and sleep due to the aircraft not being full. The crew was great!"
Nevýhody: "The flight was very late to take off. The aircraft could be improved with charging outlets for smartphones/computers, and Internet. I was offered food and beverage, without knowing these were not free. For the cost, the size and quality was poor."
Nevýhody: "Primind bagajele"
Výhody: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Nevýhody: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Nevýhody: "These jerks delayed our flight because our plane was late in arriving. Fine. They give us zero information on what’s going on as we stand in line forever. Then they load us onto the jet and apologize for the delay. Then the jerks announced a new delay. This time a flight in Palermo had technical difficulties, so we would take on their passengers. After another hour sitting in this tin can and our own flight passengers now missing there connections due to this double delay the pilot announced he has no clue what’s going on. He hasn’t heard from the company!!! The passengers were mad! Another time elapsed. Captain says we can’t wait. Let’s go. Now half of us missed our connections!! Air Malta I have a message to you. Clean up your unprofessional act. I get it that a flight had delays but then you did the same thing to us!! I’m pissed at your holier than thou attitude. You were 100% unprofessional."
Výhody: "Flight was perfect and on time. Seating comfortable."
Nevýhody: "No free snacks but available upon payment. But not cheap."
Výhody: "Prompt boarding"
Nevýhody: "No complementary drink or snack"
Nevýhody: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Výhody: "Bad seats, too small"
Nevýhody: "3 hours late taking off"
Nevýhody: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Nevýhody: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Výhody: "Pleasant crew. Clean plane."
Nevýhody: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Výhody: "It was only an hour and a half from Rome"
Nevýhody: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Výhody: "On time , comfortable seats , nice staff"
Výhody: "Fare itself is very reasonable for distance."
Nevýhody: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Nevýhody: "Flight delayed by 45 mins"
Výhody: "It was a cheap budget flight which gets you from A to B with no frills !"
Nevýhody: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Výhody: "The smooth take off and landing. Excellent piloting"
Výhody: "Flight attendants"
Nevýhody: "Food was awful"
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Nevýhody: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Výhody: "The crew were nice."
Nevýhody: "An hour delay, a cheap sandwich and no entertainment."
Výhody: "Pleasant approach of staff"
Nevýhody: "Planes are rather small"
Nevýhody: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Výhody: "Very nice flight. Great service and a lot of seat room"
Výhody: "They are generous, they have quality seats and they are nice people"
Nevýhody: "Can't check in online from TLV"
Výhody: "I got to where I needed to go."
Nevýhody: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Výhody: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Nevýhody: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"
Výhody: "Quick and easy boarding"
Nevýhody: "Food and no entertainment, crew was not consequent with safety rules."
Výhody: "Friendly attendants on roomy older plane."
Nevýhody: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Výhody: "Tea and coffee should be included not you have to buy it!"
Výhody: "Excellent service and a delightful crew."
Výhody: "Comfortable flight. Polite and friendly team."
Výhody: "1. The Flights Attendents we unfriendly and inpatient."
Nevýhody: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Nevýhody: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Nevýhody: "Late boarding. Later take off. Even later arrival (no gate available)."
Výhody: "Boarding was easy, check in online to save time and get a better seat"
Nevýhody: "No entertainment and seats are small"
Nevýhody: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Nevýhody: "Most limited legroom ever."
Výhody: "It was for the most part on time."
Nevýhody: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Výhody: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Výhody: "Even though the airplane was packed, I didn't feel crowded."
Nevýhody: "There was no power outlet to recharge the phone and no entertainment."
Nevýhody: "Flight was very delayed"
Nevýhody: "At the time of boarding, the plane was delayed for one hour and a half. Then when we were ready to board again, another delay of 20mim, then 25 min more. We ended up being 2h50 min late. At the end, the crow didn't even call us to inform we were boarding, we had to come at the gate regularly to see the changes."
Výhody: "All was just great and on time"
Výhody: "The flight was fine."
Nevýhody: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Výhody: "It flights themselves were fine. A 45 minute delay sucked though."
Nevýhody: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Výhody: "The flight was pretty smooth considering it was a small plane."
Nevýhody: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Nevýhody: "The temperature at altitude was far too warm for my comfort."
Výhody: "The plane left and arrived on time."
Nevýhody: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Výhody: "Easy boarding"
Nevýhody: "Leaving on time"
Nevýhody: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Nevýhody: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Nevýhody: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Výhody: "Seats were comfortable"
Nevýhody: "Change in gate was not anounce"
Výhody: "The crew was nice, seats were comfortable."
Nevýhody: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Nevýhody: "More legroom. And not having to pay for a simple glass of water."
Nevýhody: "Everything, flight was super late, no explanation whatsoever,"
Výhody: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Nevýhody: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Výhody: "Boarded and departed gate on time. Efficient."
Nevýhody: "Not the friendliest."
Výhody: "The price"
Nevýhody: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Nevýhody: "Terrible hard landing"
Výhody: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Nevýhody: "Can't comment on food as it isn't provided with the basic fare."
Výhody: "On time"
Výhody: "Staff super friendly. Comfortable sears. Food very good."
Výhody: "Not much really except Wi-fi which is pricey though."
Nevýhody: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."
Nevýhody: "Timing Food Service Entertainment"
Nevýhody: "Fligjt canceled, bad customer support, lost bag"
Výhody: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Nevýhody: "Vegetarian hot meal option was a little strange, but not terrible."
Nevýhody: "Another delayed Eurowings flight to Stuttgart with no information provided."
Nevýhody: "I did not board, because another flight delay caused me to miss this flight."
Výhody: "I arrived in Köln."
Nevýhody: "Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle."
Výhody: "We had one of the more legroom seats so that was nice"
Nevýhody: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Nevýhody: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Nevýhody: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nevýhody: "Is there anything more to say?"
Výhody: "Crew was friendly and punctual."
Nevýhody: "Service and seat comfort not as by the same standard as Eurowings."
Výhody: "RUINED OUR TRIP"
Nevýhody: "LUFTHANSA IS TERRIBLE"
Nevýhody: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Výhody: "smooth flight"
Nevýhody: "boarding took too long"
Nevýhody: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Výhody: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Nevýhody: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."
Výhody: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Výhody: "Check in was easy, employee was pleasant."
Nevýhody: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Výhody: "Not a good experience"
Nevýhody: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Nevýhody: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Výhody: "Service onboard was very efficient. Flight was short"
Nevýhody: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Výhody: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Nevýhody: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Výhody: "They rebooked me to a new airline to get to my destination."
Nevýhody: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Nevýhody: "There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways."
Výhody: "The size of hand luggage"
Nevýhody: "We were stuck in the runway for an hour before taking off. I was late for my connection."
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Nevýhody: "The airport was a bit tough to navigate, and the baggage drop area didn’t open until about 50 minutes before the gate closes, so the ticket says."
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "The crew was nice, and the flight was quick and painless."
Nevýhody: "The seats didn’t recline so it was a bit uncomfortable"
Výhody: "The crew were great. Explanations given and complementary drinks given due to delay caused by medical emergency. Managed to organise new crew and problem solve very quickly."
Nevýhody: "More leg room as the customer in front was rather large and the chair was pushed back from the weight"
Nevýhody: "takeoff and landing weren’t very comfortable"
Výhody: "Hard to understand some of the crew announcements due to speaking way too fast"
Nevýhody: "Everything. We waited an hour in the plane to take off and another hour when we landed to exit the plane. And then our luggage never arrived"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Nevýhody: "Speedy boarding onto the shuttle bus is a joke. Drink prices have increased"
Výhody: "I was very impressed first time user and will use again"
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Nevýhody: "Late so missed a train connection so made the flight actually very expensive."
Nevýhody: "Flight! Left almost 50min late. No service on board, fasten seat belt light on the whole time so no toilet. No turbulence en route."
Výhody: "Kept informed about delay"
Nevýhody: "The plane was delayed 3 hours so booked another flight with another airline"
Výhody: "Efficient bag drop"
Nevýhody: "Plane delayed, lack of information. No reason given for the delay when on board. Plane microphone much too loud it was distorting"
Výhody: "Flight was exactly on time. The plane was bigger than expected with more room and a lot of overhead bin space."
Výhody: "All good"
Výhody: "A much better return trip than the one going out so overall we were very happy."
Nevýhody: "Delayed again. I do accept that most of the time delays are out of the control of the airline but it still detracts from the holiday. One drunk on the plane is still one too many, especially when they fall into you as the one on our flight did to me."
Výhody: "Staff and flight was excellent no complaints"
Nevýhody: "Flight was delayed by 2 and half hrs and staff at the gates where really unhelpful when asking about information. It seemed forever getting on the plane from gate . We were waiting inbetween boarding gates and getting on the bus in small room with no room to move and still pushing more people into the room. Really unhappy."
Nevýhody: "Ripped off on baggage overweight charge. $135.00 for 16lbs overweight. The entire flight was down right miserable because it was not just cold it was artic. Flight crew and check-in crew were unfriendly. Will never use Kiwi.com or easyJet again."
Nevýhody: "Inefficient from check in to deplaning"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Nevýhody: "The planes Easyjet rent for the old Air Berlin routes are awful. Really tiny legroom, horrible florescent lights, and taking 45mins to board. Fly Swiss instead!"
Výhody: "Helpful staff"
Nevýhody: "At first we had no seats as the plane was one row shorter than the one booked, so we had to wait. It turned out there were 3 free seats on the back row so my son could have a window seat for his 2nd time in the air."
Nevýhody: "The name was wrong on the ticket and did not match the passport and we almost missed our flight having to wander all over the Zürich airport trying to figure out where to change the name on the ticket. The whole process was very disorganized and they charged me over Fr.100 to just change the name. They we’re not changing the sheets only the name. Very unprofessional"
Nevýhody: "We were three and a quarter hours delayed"
Výhody: "Professional and friendly staff, smooth flight,"
Výhody: "It was a smooth experience."
Nevýhody: "No USB charging port."
Nevýhody: "While clearly my lack of attention to detail, I do not mind Heathrow / city / Gatwick, so when I saw a deal I took it. On my return flight I discover that it is to London Luton, and not one of the 3 ACTUAL Airports in London."
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Nevýhody: "Boarding process was chaotic. One staff trying to do the boarding as well as arrival!"
Výhody: "Geound and cabin crew were nice"
Nevýhody: "Boarding with no system. SB were confused where to go. They disnt use the signs for sb boarders. They boarded sb families SA all together. So sb were stuck behind the large families. Long long wait till bus arrives. They pushed everyone in a hallway. About 40-35 min wait in the AC. Flight was short and ok. But getting to the point to fly was seriously long."
Výhody: "Glad that there are so many options on EasyJet"
Nevýhody: "Staff at checkin desk in ZRH are a bit abrupt with customers"
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "Over one and half hour delay meant I had missed last train to Victoria and instead had to wait a further 40min for a slow train to Kings Cross. If on time i would have been home by 12am latest. Instead got home at 3.30am. Unacceptable for Easy jet not to take much responsibility of this massive inconvinece"
Výhody: "The crew smiled."
Nevýhody: "Cramped seats, delayed takeoff, ticket price."
Nevýhody: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Nevýhody: "As always, flight delayed 1h. Very annoying."
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "Gave us.hard time with the hand laggage"