Nevýhody: "I love Emirates"
Nevýhody: "Offer cappuccino along with coffee, tea, and juice."
Nevýhody: "The crew's attitude. It was pathetic."
Výhody: "Same again. A good flight and well fed."
Výhody: "Great crew. Very polite."
Nevýhody: "Overcrowded plane. Uncomfortable seats. No room to move around."
Výhody: "The crew was amazing"
Nevýhody: "Nothing, absolutely loved it"
Výhody: "emirates very great ... all the best craw could be more ingaged"
Nevýhody: "wee booked emirates but fly with dubai plane fly dubai - you have a filling that all they wont is to sell staf but no comfor for the price"
Nevýhody: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Nevýhody: "Better inflight entertainment"
Výhody: "Timing of flight"
Nevýhody: "Baggage policy has changed and has become too restrictive. Wieight and size and number of checked baggage is below competitors for transatlantic flights. Same for cabin luggage and is enforced randomly. Some economy passers were allowed two pieces, others were forced to check in cabiuggahe at $200."
Výhody: "Crew was amazing really .. best crew you may have... sear very comfort, the ICE is very amusing"
Výhody: "Excellent service"
Nevýhody: "Connections can be imporoved"
Nevýhody: "Noise at the back of business Entertainment system did not work properly"
Výhody: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Nevýhody: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Výhody: "The flight"
Výhody: "Very comfortable flight"
Výhody: "I like thec customer service. Very accommodating"
Výhody: "Business class was excellent overall."
Výhody: "Business class setup Bar Staff"
Nevýhody: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Výhody: "The seats in economy at least had TVs"
Nevýhody: "After 4+ hours sitting on the plane we never even left San Francisco. The Emirates plane was less than standard in economy class and we weren’t even offered water for the entire time we waited. The customer service was terrible and we weren’t even able to retrieve our carry on bags that we were forced to check (not due to the size). This was by far the worst first time experience I’ve had and will not be flying Emirates again."
Výhody: "Staff is very good. Always smile on face."
Nevýhody: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Výhody: "The flight was ok. We had very little lay over time which meant. We had to run across the airport to get to our flight. This also meant that some luggage got left behind. It was frustrating but atleast the airline ensured that it was delivered in one piece to our home addresses. Give them a plus for that"
Nevýhody: "Left behind luggage Short layover"
Nevýhody: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Nevýhody: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Nevýhody: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."
Výhody: "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
Nevýhody: "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"
Nevýhody: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Výhody: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Výhody: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Nevýhody: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Nevýhody: "Emirates cost cutting is beginning to show on the menu. Used to be excellent food, now average at best compared to other top-end airlines."
Výhody: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Nevýhody: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Výhody: "The crew make Emirates great.....but the tools they have make the job easy."
Nevýhody: "Found the seatbelt a little tight when sleeping, as it has to go over the blanket"
Výhody: "Attentitive staff, leg room, food, entertainment - all great"
Nevýhody: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
Výhody: "On time departure"
Nevýhody: "No food at all, the same flight in the other direction had food."
Výhody: "Great service and staff."
Výhody: "Same comments as above."
Výhody: "Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!"
Nevýhody: "The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times"
Výhody: "Everything is very well organised"
Nevýhody: "All was good"
Výhody: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
Nevýhody: "Not enough leg room or people's were bumping as they by. Needs elbow room."
Výhody: "Flights were booked back in May and Emirates did not make major schedule changes"
Nevýhody: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Výhody: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
Výhody: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Nevýhody: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."
Výhody: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Nevýhody: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Výhody: "My wife and I were given a free Upgrade to Business Class on the first leg of our journey to Dubai. The airline follows a system whereby it upgrades, higher paying economy class passengers, if the flight is overbooked in the economy class. I love to travel Emirates because of top quality service by their ground staff and in flight crew.."
Výhody: "Airplane was amazing and the aurlines crew awesome"
Výhody: "Nice spacious aircraft , nice catering , friendly crew."
Výhody: "Entertainment great."
Nevýhody: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
Výhody: "We really enjoyed this airline"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Flight attendants were very polite."
Nevýhody: "The seats could be more wide."
Výhody: "Great food, great seats, everything was smooth overall"
Výhody: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Great crew!!!"
Nevýhody: "Nothing! Everything was great! It if was free that would be perfect!"
Výhody: "Friendly Crew, good entertainment possibilites."
Nevýhody: "Everything has a plastic holding purse."
Výhody: "The crew was amazing:)"
Nevýhody: "The availability to have vegan meals...."
Nevýhody: "The check in at Denpasar is horrible. The airport services are very inefficient."
Výhody: "Excellent food, service and comfortable seats."
Výhody: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Nevýhody: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Výhody: "comfortable seats, pretty good food, extremely gracious cabin crew."
Nevýhody: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Výhody: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Nevýhody: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "good crew"
Nevýhody: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Nevýhody: "Nothing it was great"
Výhody: "price, comfort, food"
Výhody: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Výhody: "great entertainment system friendly staff"
Nevýhody: "very cramped flight, even when just partially full light food for an 8 hour flight"
Výhody: "Service was on point. The crew was very helpful."
Výhody: "The food was good. The legroom was enjoyable."
Nevýhody: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Výhody: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Nevýhody: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Nevýhody: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Nevýhody: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Výhody: "Great on board bar"
Nevýhody: "Not that many choice in movies"
Výhody: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Výhody: "The stewards were very attractive, the entertainment was plenty of movie choices."
Nevýhody: "The food was terrible, the seats were extremely uncomfortiable."
Výhody: "The food and entertainment systems were good. The staff on the plane were pleasant."
Výhody: "Large monitor and many choices of movies. Good food, efficient boarding."
Nevýhody: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Výhody: "Everything is fine and have a wonderful time"
Nevýhody: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"
Výhody: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Nevýhody: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Výhody: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Nevýhody: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Nevýhody: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Výhody: "Slept most of the way"
Nevýhody: "Cramped seating on long flight. Headrest not adjustable."
Výhody: "The quality of service, food, plane and attention was superb."
Nevýhody: "It took several hours to check in because the incoming plane from Doha to Bali was delayed, which guaranteed that most of us missed our connections in Doha. The line was long, slow and uncomfortable and the airline did little to ease our discomfort. They refused to allow us use of the lounge in Bali. I had to talk to multiple people in Doha for access to the Oryx lounge there and they at the end, reluctantly let me use it."
Nevýhody: "On my printed boarding ticket provided by the Qatar airline desk at ORD, it only had my first initial of my first name listed. After waiting in line for an hour to get my boarding pass, I proceeded to security and they would not accept it and said I needed to go back and get a stamp or prove my purchase from months earlier (my confirmation email was not enough). Although I was able to get the stamp, this is frustrating as my name should have been listed (Sara) which is what I provided in my online profile when purchasing the tickets or the person at the Qatar desk should have realized this when providing me my boarding pass."
Výhody: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Nevýhody: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Výhody: "Everything was on time."
Nevýhody: "Entertainment and especially food"
Výhody: "Food was nice"
Nevýhody: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Výhody: "Crew was good on flight and food was delicious."
Nevýhody: "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
Výhody: "The cabin crew was great!"
Výhody: "Flight was not full. Had open seats around me so it was comfortable."
Nevýhody: "Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better."
Výhody: "Nothing 2 hours late Had to watch commercials on the seat tv screen."
Nevýhody: "I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline."
Výhody: "Amazing in business class"
Výhody: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Nevýhody: "There is nothing not to like."
Nevýhody: "Meal was terrible"
Výhody: "It was a direct flight. The greeting crew member at boarding was nice."
Nevýhody: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Výhody: "Staff very accomadating throughout the flight"
Nevýhody: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Nevýhody: "Cabin temperature was very cold"
Výhody: "Quick boarding, good entertainment"
Výhody: "The level of care given I required wheelchair assistance to the aircraft."
Nevýhody: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Výhody: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Nevýhody: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
Výhody: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Nevýhody: "I didn't like food options on the way back....."
Výhody: "Probably the best food I’ve had on a business class flight."
Nevýhody: "Entertainment just OK. Garuda lounge in Bali dire"
Nevýhody: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Výhody: "Garuda is the best"
Nevýhody: "I like all"
Výhody: "Boarding crew was great and general business class seating"
Nevýhody: "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
Nevýhody: "Jakarta Terminal 3 directions are not properly set up. Confusing"
Nevýhody: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Výhody: "Overall great service and good experience. Very attentive crew and goid food."
Nevýhody: "Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable."
Výhody: "On time, entertainment on the board, good quality service."
Výhody: "Staff greeting"
Nevýhody: "Food, narrow seat, entertainment selection"
Nevýhody: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Výhody: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Nevýhody: "see message above"
Výhody: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Výhody: "Amazing food. Really great crew. Highly recommend trying them"
Nevýhody: "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
Výhody: "Good service, clean plane, friendly staff"
Nevýhody: "Very small amount of food, no refill on drinks!"
Výhody: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Výhody: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Nevýhody: "Flight was delayed by more than one hour."
Výhody: "In flight entertainment provided a lot of options. Good leg space in between seats"
Nevýhody: "I didn't enjoy the meal mich"
Výhody: "Gracious, smiling, helpful cabin crew."
Nevýhody: "Trying to sleep in economy."
Výhody: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Výhody: "Food, flight, service, entertainment, free checked bag"
Výhody: "Very friendly staff, professional. On-time and efficient."
Nevýhody: "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
Výhody: "Crew service and punctuality of takeoff/arrival"
Nevýhody: "Leg room too small"
Výhody: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Výhody: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Výhody: "Great service and food"
Výhody: "Good flight, staff very good"
Nevýhody: "Flight was delayed by a hour due to technical problems. Also ran out of one of the choices of meals by about row 30. Fish is not everyone's favourite."
Výhody: "Lovely staff, easy flight."
Nevýhody: "Nil- good flight."
Výhody: "That it was all trouble free very simple to book and everyone was very helpful."
Nevýhody: "All good!"
Výhody: "Staff were very attentive. In-flight movies great."
Nevýhody: "No vegetarian options on the main menu."
clear direction for business class passengers ( check in , boarding , lounge inflight was excellent .
Výhody: "Service was excellent. Technology was amazing. The people were Beautiful"
Nevýhody: "If patrons were more respectful of other patrons & guidelines set in place. Thank You!"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "comfortable seat, friendly staff"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Food, comfort"
Výhody: "We arrived in Athens eventually"
Nevýhody: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
Výhody: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Nevýhody: "Nothing comes up to my mind"
Výhody: "Friendly checking in staff"
Nevýhody: "Short leg-room, squeezed chairs, Some movies had unclear voice projection. E.g. The birth of the dragon. Food: less than enough choice on non-cheese food-type; Hot water requests took “forever” to be responded to."
Výhody: "Excellent service, flight attendants are very kind, answered questions, very caring to seniors and children (couple seniors next to me and a little kid in front of my seat). Good are good and always provide variety of drinking. Smooth and punctuated flight. Thanks for your excellent service!"
Nevýhody: "Nothing I do not like. I will take trips with your airlines in future when having s chance."
Výhody: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Nevýhody: "Everything. Customer service is horrible"
Výhody: "the flight attendants were more present and even spoke English."
Nevýhody: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Nevýhody: "It was fantastic"
Nevýhody: "crew was so helpful"
Výhody: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Výhody: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Everything was great but I particularly liked the meals. Many fine movies. However, The movie viewer on my wife's seat did not work."
Nevýhody: "Flying from Barcelona to get a flight to Boston from Istanbul was a mistake on our part. We saved money but were awake for more than 34 hours"
Výhody: "Crew is super nice and helpful. Aircraft is pleasant"
Nevýhody: "On the way from Istanbul to Tel Aviv ALL passangers were body searched :( Food is okay but the portions are tiny."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Everything was superior from A to Z there is no room for complains"
Výhody: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Nevýhody: "No complaints."
Nevýhody: "No miles. No notification either. Seems very arbitrary"
Výhody: "The service is excellent and they do everything in their control to make a long flight comfortable."
Nevýhody: "It's a long flight - nothing you do about that."
Výhody: "Although flight left a little late, it arrived ahead of schedule. Planes have been upgraded with better entertainment and are more comfortable."
Nevýhody: "Online checkin was challenging since I had to find out my Istanbul address. Also, first 2-3 hours of flight were very rough & we didn't get any water (very important for long flights) until we had been on the plane for 3 hours."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Nevýhody: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "Would not refund my ticket or make changes. Turkey is full of terrorism and all Americans have been evacuated from this country and the airline would not refund me. They kept my money and robbed me."
Výhody: "Operativity, cleaning, food,"
Výhody: "Crew was solicitous and cordial. Movie choice had too many that seemed like they would have guns. I did find a couple of films to my liking, however."
Výhody: "Plane was comfortable .. Good food from New York to Istanbul"
Nevýhody: "Poor quality of food , from return trip. To New York"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Courteous and accommodating staff, delicious meals, and super entertainment. Punctual."
Výhody: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Nevýhody: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."
Výhody: "Newer plane"
Nevýhody: "Horrible boarding process. Unorganized- mayhem!!"
Výhody: "Seats are spaced further apart than many other carriers"
Nevýhody: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "Old-style video screen and console"
Nevýhody: "Similar issues as described above"
Výhody: "lots of leg room good food"
Výhody: "Everything except the seats"
Nevýhody: "Seats in business class did not recline enough to get any sleep."
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
3.5 hours delay will ruin any day!
Delayed flight, it is noticeable airplanes noticeable aged
Výhody: "Salimos a tiempo . El business es muy confortable"
Nevýhody: "La comida horrible . No se limpian los baños"
Výhody: "Very nice airplane and pleasant crew"
Výhody: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nevýhody: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Výhody: "Crew were excellent"
Nevýhody: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Výhody: "Crew good and seat OK but not exceptional for business class"
Nevýhody: "Food was average - main course could have been better. Range of movies ok but not great"
Výhody: "Usual faultless KLM experience"
Výhody: "Fast boarding"
Nevýhody: "Slow in refuelling, got us delayed for 40-"
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Výhody: "Reasonable space in economy class seats"
Nevýhody: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Nevýhody: "We had 4 hour delay causing a stop over at 3am. So yeah"
Nevýhody: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Výhody: "The flight was smooth, the service was friendly, and the food with plentiful."
Nevýhody: "Too much activity in the cabin during the flight."
Nevýhody: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Výhody: "Staff very pleasant"
Nevýhody: "Evening snack was not the greatest breakfast was pretty food"
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Výhody: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nevýhody: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Výhody: "The aircraft was clean"
Nevýhody: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Airlines issue"
Nevýhody: "Profiling certain customers"
Výhody: "Got to Amsterdam on time and everything was great including the staff"
Výhody: "Short-hop flight, fit for purpose."
Výhody: "Thankful for coffee being served without charge. Not all airlines do that."
Výhody: "Good multi media access and content"
Nevýhody: "Two hours delay in the start."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Výhody: "The crew were pleasant"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "On time."
Nevýhody: "No negative"
Nevýhody: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Výhody: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Nevýhody: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Nevýhody: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Výhody: "Flight attendants tried their best given what they had to work with."
Nevýhody: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Výhody: "Friendliest economy class service I've ever encountered."
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Výhody: "captain was great."
Výhody: "Excellent service"
Nevýhody: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Výhody: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Nevýhody: "Food was not very good Tasteless and rubbery"