Výhody: "Everything is perfect."
Nevýhody: "Nothing to complain, simply perfect."
Nevýhody: "The crew never answer the calls when we call"
Výhody: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Nevýhody: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Výhody: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Nevýhody: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."
Výhody: "Friendly crew, extra legroom, great entertainment options."
Výhody: "Easy to check in, outstanding crew!"
Nevýhody: "Old, old, old plane! :("
Výhody: "Everything else"
Nevýhody: "The crew didn’t have me the right food"
Výhody: "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
Nevýhody: "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
Výhody: "Not really Seat cushion hard ."
Nevýhody: "Boarding disorganised..little management of the process"
Výhody: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Výhody: "Food, and space"
Výhody: "The comfort and smooth boarding procedure"
Výhody: "Excellent. All the staff were great and helpful."
Nevýhody: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Výhody: "Crew was very attentive ."
Nevýhody: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Výhody: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Výhody: "We got upgraded to business class--best experience of my life!!!"
Nevýhody: "No one single thing was wrong"
Výhody: "Service and food"
Nevýhody: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Výhody: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Nevýhody: "Organisation was shocking, staff were rude and unwilling to help."
Výhody: "Service was some what better than in the business class."
Nevýhody: "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
Výhody: "Tons of movies!"
Nevýhody: "No complaints."
Výhody: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Nevýhody: "Nothing. Emirates are the best!"
Výhody: "The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities -- every passenger received free headphones, drinks, pillow and blanket."
Nevýhody: "The overhead lights did not seem to align with the correct seats."
Výhody: "The excellent service and the very attentive cabin crews."
Výhody: "The food was decent."
Nevýhody: "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
Výhody: "Vego food was provided Lots of meals"
Nevýhody: "Some of the food wasn't as tasty but it's airplane food"
Nevýhody: "Significant delay in Dubai. Food vouchers handed out while change of plane which made it like feeding time at the zoo. Late boarding on new time. Food service was 6+ hours after the vouchers were handed out. Crew spent more time socializing with each other than servicing the passengers."
Výhody: "they serve and ask what it needs to like with smile; thanks for all of anyways."
Výhody: "Crew was pleasant and friendly."
Nevýhody: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Nevýhody: "Bad experience my mother 73 years old and pre booked wheel chair but not provided in Dubai Air port while transferring time and also misguided us very short distance for walk. she faced lot of trouble to walk ."
Výhody: "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
Nevýhody: "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
Výhody: "Same comments as above."
Výhody: "Everyone was very plesant. The flight dinner was tasty."
Výhody: "Short flight, excellent service."
Výhody: "Crew and food are great."
Nevýhody: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Výhody: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Nevýhody: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Výhody: "We started with a 45 min wait on the tarmac before takeoff. Then spent 14h listening to screaming children. Now, I know that isn't the airlines fault, but it would be nice to see where children are sitting when booking on such a long flight! Once we landed, the girl next to me got sick and when I flagged a flight attendant, she simply told me there's a barf bag in the seat pocket - there wasn't - so I had to part the crowd to get that lady to a bathroom. Then it took 45 min to get off the plane! The food was okay and there was plenty to watch (couldn't read due to screaming children). It was a really rough flight."
Výhody: "Overall Emirates airlines is the best"
Výhody: "i like the food."
Nevýhody: "India to dubai had poor Intertainment system"
Výhody: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Výhody: "Excellent service"
Nevýhody: "The Business Class seats on the 777 are very narrow. Boarding the plane was tedious as it was far from the terminal and we had a long wait on the bus."
Výhody: "Everything was great. They have it together."
Nevýhody: "The crew wasn't very responsive"
Výhody: "The plane was good and new. Larger plane and ride is a much more comfortable for the longer hauls. Overall good experience traveling."
Nevýhody: "Veggie food, especially Asian vegetarian was unpalatable for the longer flight. Kids pretty much starved to then eat at the Dubai airport later."
Výhody: "Average food on return flight. Fantastic entertainment options"
Nevýhody: "(a) The steward was not willing to change my food selection."
Nevýhody: "Slow cleanup after food service."
Výhody: "The crew was friendly and helpful."
Nevýhody: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Nevýhody: "Food and entertainment cud be better"
Nevýhody: "My luggage is lost"
Výhody: "Crew was great. Very friendly and accommodating"
Nevýhody: "Regional jet had hard seats but adequate for 1 he flight"
Výhody: "Seating was good. Crew was good"
Nevýhody: "Food could be better"
Nevýhody: "Only two options for dinner is very few options."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Výhody: "They had many snacks and meals. Staff was very friendly."
Nevýhody: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Výhody: "Very attentive staff, good food and drinks."
Nevýhody: "We paid for upgraded seats that were still very tight."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Chocolate Mövenpik ice cream"
Výhody: "I love SWISS"
Nevýhody: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Nevýhody: "No leg room very uncomfortable"
Výhody: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Nevýhody: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Výhody: "The gate agents, crew, and food."
Nevýhody: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Výhody: "clean, very new plane friendly staff"
Výhody: "friendly ,respectful, helpful,informative"
Nevýhody: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."
Výhody: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Nevýhody: "Not enough room between seats for international flight."
Nevýhody: "Outdated plane."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Nevýhody: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Výhody: "The seats in exit row were large enough for me to straighten my legs"
Nevýhody: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Nevýhody: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."
Výhody: "Crew was great. This flight is what I would expect from Swiss."
Nevýhody: "It was hard to figure out how to request a special meal"
Výhody: "Very professional!"
Výhody: "Amount of times drinks, water, was served."
Nevýhody: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Výhody: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Výhody: "Nice crew, nice plane"
Nevýhody: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Výhody: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Nevýhody: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Výhody: "Plane on time, crew friendly. Great flight!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "nice chocolate."
Nevýhody: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "It was delayed almost an hour."
Výhody: "Great entertainment system"
Nevýhody: "Leg room space was a bit restricted compared to what I am used to"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Výhody: "You treated me with respect. That was appreciated compared to the many other airlines I traveled on during the past two weeks. I was not just someone herded into the airline."
Nevýhody: "The bar between the seats is not going up all the way"
Výhody: "Everything ran like clockwork"
Výhody: "Croissants and chocolate on an early morning flight"
Výhody: "Flight was not full and I was able to have several seats to spread out"
Výhody: "The crew members were polite and efficient."
Nevýhody: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."
Výhody: "The food was good and I enjoyed the Swiss chocolates."
Nevýhody: "The Seats were real cramped and the entertainment system was outdated"
Výhody: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "No complaints, Turkish airlines is simply one of the best company in Europe."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Nevýhody: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Výhody: "Comfortable seats and good entertainment, nice food"
Nevýhody: "Cabin crew were not friendly, and were resistant for any special requests"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Food and service"
Výhody: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Výhody: "Care from the crew and consideration"
Nevýhody: "Flying out of the Istanbul airport was horrible."
Nevýhody: "Boarding. The gates were cheep changing. Poor room between seats."
Výhody: "The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise."
Nevýhody: "Carrying luggage down stairs after the flight was difficult but the flight team was helpful."
Výhody: "I'll recommend Turkish airline to anyone because of the cabin crew and the pilots. I enjoyed the service and we had a safe trip. I also like the entertainment service. I was able to watch the live TV news to keep me update."
Nevýhody: "I didn't like the food. It's taste sour. The foods needs improvement."
Nevýhody: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."
Nevýhody: "Alaways delays"
Výhody: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Nevýhody: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "The staff!"
Nevýhody: "The turbulence lol"
Výhody: "Food was good"
Nevýhody: "Hour and a half delay"
Výhody: "Good was pretty good. Most crew members were friendly."
Nevýhody: "We were over 2 hours delayed leaving and didn't really get much of an update form the captains about progress during the delay or how the delay impacted our estimated arrival time."
Výhody: "After we missed our connection flight because of a delay in Barcelona Turkish took care of everything until we were on the next flight home. It includes shutle to a different airport with an escort, dinner and tickets."
Nevýhody: "there was a long delay and we missed our connection. The staff was very helpfull but everything happened so slowl. When we finally took off the food service was very slow and also the trash collection. The very tasty chocolate punding arrived as a guice"
Výhody: "excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival"
Nevýhody: "Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again"
Výhody: "The up to date and *free movie options"
Výhody: "At least one crew member made an effort to help."
Nevýhody: "We ordered regular vegetarian food without any meat, fish or poultry. We had reserved it at least 2 weeks in advance. Again reminded them at the time of ticketing. Agent went to some one, there was some nodding of heads and we were told to tell crew member in advance. We did it in a written request to head crew. When time came other crew member served us completely ignorant of our request. We were served flash of some animal. We did not want to make a scene but people around were were also bothered. We came out hungry at the other end"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Once again an extremely enjoyable experience. will continue to fly Turkish air"
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "It was a nice and short flight"
Nevýhody: "No entertainment system at the seat."
Výhody: "Free wifi for business class HD movies + good quality DENON headseat"
Nevýhody: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Výhody: "Service was amazing! Highly recommend."
Nevýhody: "the delay in the departure"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Bathrooms need more attention from the crew because some passengers do not clean after use. I saw whole stack of seat cover papers laying on the floor through out the 13 hours of flight."
Výhody: "The food was amazing."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "I loved the free tour of Istanbul that Turkish Airlines offers for thsoe who have long layovers there. The flight attendants were constantly walking through the aisles to hand out food, beverages, and other amenities. Very good movie selection. Turkish Airlines is my new favorite airline!"
Výhody: "Crew demeanor Cleanliness of the cabin Boarding process"
Nevýhody: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Výhody: "Friendly staff good service."
Nevýhody: "The grill chicken served for dinner was cold."
Nevýhody: "The A/C in the cabin was not working properly and for the first 2 hours was not even working. I had a hard time breathing, I was sweating and felt like I was going to faint. Eventually it worked better, but was on and off during the flight. It was unacceptable to let the plane go with the A/C not working properly. They even tried to blame it on the engines, that they had to work in full to get it going. I've flown hundreds of times and this is the first time I encountered anything like that."
Nevýhody: "Staff on Istanbul airport is rude. They don't respond to people"
Výhody: "Nothing, other than the relief after it was over"
Nevýhody: "I was moved 5 times on the plane, each time to accommodate a Muslim woman wanting to sit with female friends. After being pushed to the back, 10 minutes into the flight they moved one of the Muslim woman with crying baby, non stop crying from the check in until landing, to the back across from me. Same woman made me move to sit with friends. Staff had no ear plugs."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"
Nevýhody: "We reserved the seats we wanted on all our flights. On every leg of out trip Turkish Air reassigned us to very poor inside seats without notifying us. I will not fly Turkish Air again."
Výhody: "Many entertainment choices."
Nevýhody: "We were supposed to have 2 aisle seats but that did not happen. Neither of our seats would recline."
Výhody: "On time."
Nevýhody: "Food. Leg room."
Výhody: "The plane condition."
Nevýhody: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Výhody: "Crew is excellent, polite and personal!"
Nevýhody: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Nevýhody: "Wifi on klm"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Crew members in Amsterdam were very rude and disrespectful"
Výhody: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Výhody: "The friendliness of the crew"
Nevýhody: "There was no wifi on flight"
Nevýhody: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Výhody: "Food, entertainment and crew was exceptionally friendly."
Nevýhody: "Seats not great for such a long flight."
Výhody: "the crew was nice"
Nevýhody: "Seat confort on long flights, leg rooms,"
Výhody: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Nevýhody: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Nevýhody: "old screens and entertainment system leg room to small"
Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Výhody: "Employees were very friendly"
Nevýhody: "The seats were very small"
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nevýhody: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Left ontime and service was excellent."
Nevýhody: "The streaming service didn’t work"
Výhody: "Friendly staff, good service and on time departure/arrival."
Výhody: "Good information and helpfil boarding."
Nevýhody: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Výhody: "The flight crew was nice. Plane departed/arrived on time."
Nevýhody: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Service impeccable!"
Nevýhody: "They have one line of executive class after the kitchen and toilet, is very noisy."
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Výhody: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Výhody: "Flight attendants were friendly, but they only had limited resources to work with."
Nevýhody: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Výhody: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Nevýhody: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Nevýhody: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Food and drink service"
Nevýhody: "Boarding pass facility"
Výhody: "Overall very nice flight, even comes with free drink and snack"
Výhody: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Výhody: "Flight was delayed by over three hours."
Nevýhody: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
The check in experience in Buenos Aires is the worst I remember (and I am a frequent traveler). It took my family 1 hour at the counter to get charged for the bags we wanted to check. They simply couldn’t figure out their system and how much to charge us. The food on board was poor and the responsiveness of the flight crew almost none. I called them several times with no response and when they came they were not particularly nice. I swore to myself never to fly Lufthansa again on long haul.
I paid over $1500 for the ticket. I requested a refund from Lufthansa, but all they could offer me in return was $100.
Felt flight is very European. No food option. Even earphones need to buy and no blanket.
It was only an hour flight, but at that, it was still late
I was flying with 2 older children and would appreciate if we had window row sits ,and not be seated near screeming toddlers. Sandwich was terrible.
Meals in buissnes class was cold , breakfast regular, crew excellent
Výhody: "The crew was wonderful and as far as airplane good goes, it was great."
Nevýhody: "Leg room"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Same as previous"
Výhody: "I loved the Awesome Check in lady from United airlines, her name is Sandra and she is pure awesomeness. I also loved the air hostesses for the care they have given me from the time I set foot On the plane until I left."
Nevýhody: "The attitude of the Lufthansa gate staff was anything but welcoming. Reaching the gate for the Lufthansa flight was greeted with my name shout from a distance, and my apologise for being late were met with shrugs! Not only that, but my 3 checked bags are still in at IAD, I didn’t receive in CAI!"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked"
Nevýhody: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Výhody: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "The handicap service was wonderful. United was horrible"
Nevýhody: "United handicap service was horrible"
Výhody: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Nevýhody: "between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "no screen for movies getting all aboard without dividing into sitting numbers."
Výhody: "Flight attendants friendly and professional. Like the use of warm towels. Most overseas airlines no longer do this"
Výhody: "Crew was very courteous and efficient"
Nevýhody: "Seats were too small. I noticed my neighbor was a fat big woman and she was occupying part of my seat and arm rests so I couldn't move because she was almost on top of me. It was a very unconfortable journey."
Výhody: "Lufthansa flights are by far the best way to fly transatlantic!!"
Výhody: "Boarding to exit all went smooth"
Nevýhody: "Air was sometimes stale"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "This plane was an airbus, while the plane I took to Europe was a boeing something. Economy was much more comfortable and there were great entertainment options. I also like the frequent brandy, Bailey's, and water service. The flight attendants were nice and at least appeared to care about the level of service they were providing."
Nevýhody: "This probably is just personal preference, but I didn't like the meal options all that much. But that's about it. Mind you, I eat German food often in the States, so the type of cuisine wasn't the problem."
Výhody: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Nevýhody: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!"
Výhody: "Bathrooms were clean, seats comfortable, staff helpful"
Nevýhody: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Výhody: "The airline staff for Lufthansa were kind, courteous, and respectful! As mentioned, haven't flown in 30 years, let alone, never overseas, and I couldn't have had a better experience; especially being in economy seating! Would fly with Lufthansa again in a second, and recommended them to friends on Facebook!!"
Nevýhody: "No complaints!"
Nevýhody: "Seat was double booked luggage never made it out of Berlin found out that I was canceled from Munich to lax no one ever said how it happened extremely stressful"
Nevýhody: "Kosher snacks were missing.."
Výhody: "The price, the service, the food."
Nevýhody: "The sardine can."
Výhody: "Excellent accomadations"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "flight was cancelled"
Nevýhody: "flight was cancelled a few hours before with no explanation!"
Výhody: "Great flight service, lots of good food, and plenty of fluids."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."