I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
I like the service. The seat cushion was worn out and very uncomfortable.
Výhody: "Comfortable legroom. Attentive crew."
Nevýhody: "Other airlines have more on demand entertainment."
Výhody: "great crew"
Nevýhody: "better breakfast or snack before arrival"
Výhody: "It was great..."
Nevýhody: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Nevýhody: "Seat cushion could use more cushioning. Larger portions of drinks served"
Nevýhody: "Wider arm rests"
Výhody: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Výhody: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Nevýhody: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
Výhody: "Perfect service, never had a more pleasant and attentive crew"
Nevýhody: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Výhody: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Výhody: "Service was excellent. Premium economy seats well worth the few extra $$."
Výhody: "Food was great"
Nevýhody: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Výhody: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Nevýhody: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Nevýhody: "Cancelled flight"
Výhody: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Nevýhody: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Výhody: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Výhody: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Nevýhody: "No complaints! Not even one!"
Nevýhody: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Výhody: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Nevýhody: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Výhody: "Service and staff was good"
Nevýhody: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Výhody: "Crew was very pleasant"
Nevýhody: "Food was fair, not great."
Výhody: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Nevýhody: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Výhody: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Výhody: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Výhody: "Service was amazing. Flight attendants were very..attentive!"
Výhody: "Simply excellent !!!"
Výhody: "best comfy seat! best food best service! I will use japan airline again!"
Výhody: "Crew very helpful and courteous"
Výhody: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Výhody: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Nevýhody: "I think it would be good to put more food that is geared to a more international palate."
Výhody: "The flight attendants were very kind and attentive."
Nevýhody: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Výhody: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Výhody: "prompt check in , ample baggages allowances, food and overall steward services."
Výhody: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Nevýhody: "No complaints!"
Výhody: "Clean and very good service."
Výhody: "Comfortable and spacious for economy class. Very helpful staff."
Nevýhody: "If I have to be picky the movie selection didn't seem great."
Výhody: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Výhody: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Nevýhody: "Everything else ok"
Výhody: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Nevýhody: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Výhody: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Výhody: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Výhody: "The excellent service and courteous staff."
Nevýhody: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Výhody: "The service, food, entertainment, everything was perfect. Thanks so much"
Nothing much to expect for an hour flight
Výhody: "Best in the world, as always."
Výhody: "Amazing as always"
Výhody: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Nevýhody: "They are well trained crews so I have no better ideas about improvements"
Výhody: "Crew very attentive but not intrusive. Food very good."
Nevýhody: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Nevýhody: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Výhody: "Crew was attentive and made extra effort to meet special requests from passengers."
Výhody: "Crew will try there best to help you in anyway"
Nevýhody: "Missed my connection so lost bags . Took 2 days for them to get to me."
Výhody: "crew were very friendly and helpful. flight was one of the best i’ve had"
Nevýhody: "boarding at sydney was very confusing"
Výhody: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Výhody: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Nevýhody: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Výhody: "The crew was great as usual. The food was good"
Nevýhody: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Výhody: "Excellent crew, service and food"
Výhody: "Short flight"
Výhody: "Punctual flight with friendly crew."
Nevýhody: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Výhody: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Nevýhody: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Nevýhody: "Some staff not courteous which surprised me"
Výhody: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Výhody: "United miles."
Nevýhody: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Výhody: "Liked the service"
Nevýhody: "Nothing special."
Výhody: "Modern aircraft , nice crew"
Výhody: "crews were helpful"
Nevýhody: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Výhody: "Excellent service. Good food. Very attentive and responsive flight crew."
Nevýhody: "Space was too tight"
Nevýhody: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Nevýhody: "The cabin was quite warm"
Výhody: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Nevýhody: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Výhody: "Prem econ very good. Crew very friendly."
Výhody: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Nevýhody: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Výhody: "Food was delicious!"
Výhody: "Boarding was good"
Nevýhody: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Nevýhody: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Výhody: "We started taxing 15 minutes before the departure time. This is great !"
Nevýhody: "not much"
Výhody: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Nevýhody: "Old planes and screens."
Výhody: "Nothing specific"
Nevýhody: "No real dramas"
Nevýhody: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Výhody: "Cabin crew are always great"
Nevýhody: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Výhody: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Výhody: "Attention to customer service and needs"
Nevýhody: "Couldn't use my own headphones to watch movies"
Výhody: "Food & condition"
Nevýhody: "Crew were unfriendly and rude"
Výhody: "Excellent crew service and entertainment."
Výhody: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Nevýhody: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Výhody: "To be able to bring luggage up to 30 kilo's"
Nevýhody: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Výhody: "Crew and entertainment"
Nevýhody: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Výhody: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Nevýhody: "Can't think of anything:)"
Nevýhody: "Cabin too hot"
Nevýhody: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Nevýhody: "The entertainment was poor"
Výhody: "great service"
Nevýhody: "would have loved pj's"
Výhody: "Great seats, great crew."
Nevýhody: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Výhody: "Plane was large and comfortable."
Nevýhody: "Boarding was chaotic and confusing."
Výhody: "The crew were very helpful and the food was good."
Nevýhody: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Výhody: "Comfortable seats. Good food."
Výhody: "Great food & great entertainment. Love the free WiFi"
Nevýhody: "Food worse quality than before. No snacks as well"
Výhody: "Seat was fixed for such a long flight it is hazardous to the spine ."
Nevýhody: "Allow the seat to slightly recline like any other airline"
Výhody: "Great crew, excellent legroom"
Nevýhody: "Info system is not that easy to navigate So hard to find a movie"
Výhody: "The seats were very comfortable, good entertainment"
Nevýhody: "Poor gluten free options"
Výhody: "The crew were superlative."
Nevýhody: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Nevýhody: "Too long of a wait for "parking" after landing"
Nevýhody: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Výhody: "Everything was nice.."
Nevýhody: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Výhody: "the seats, the window"
Nevýhody: "fliglth to short"
Nevýhody: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Výhody: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Nevýhody: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Nevýhody: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Výhody: "Comfortable overall, not much turbulance"
Výhody: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Nevýhody: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Výhody: "Comfort, amenities"
Výhody: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Nevýhody: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Nevýhody: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Nevýhody: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Nevýhody: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Výhody: "Staff were quite attentive. All requested were promptly fulfilled"
Nevýhody: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Výhody: "Our seats & the crew."
Nevýhody: "Food was ok & entertainment was ok but not great."
Výhody: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Nevýhody: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Výhody: "Got upgraded to Business!"
Nevýhody: "Nothing really, crew was professional"
Výhody: "Bar in business class"
Nevýhody: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Nevýhody: "The fact that I didn't fly due to ill health and got no refund"
Výhody: "all entertrainment onboard is excellent ."
Nevýhody: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Výhody: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Výhody: "The entertainment system"
Nevýhody: "Everything else"
Výhody: "Crew was friendly"
Nevýhody: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Výhody: "Emirates doesn't fail! Great service!"
Nevýhody: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Výhody: "Lots of leg room. Excellent entertainment system."
Nevýhody: "Not every seat had a power outlet. They took the headphones back a little too soon."
Výhody: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Nevýhody: "Not much I didn't like"
Nevýhody: "Slow cleanup after food service."
Výhody: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"
Výhody: "The airplane was nice and clean, good selection of movies and music."
Nevýhody: "I didn't like the service! Flight attendants are not very helpful Food was very bad!"
Výhody: "Crew were lovely"
Nevýhody: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Výhody: "Started my Movie on the Ground before takeoff"
Nevýhody: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
Everything was good, but at Philadelphia airport, immigration service was so poor.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Nevýhody: "Didn’t even take off!"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Crew was good"
Nevýhody: "Boarding, comfort of seat"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Crew was amazing and aircraft was clean and seats comfortable!"
Nevýhody: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"
Výhody: "The crew was amazing:)"
Nevýhody: "The availability to have vegan meals...."
Výhody: "Everything was good. Seat is roomy and able to stretch leg."
Nevýhody: "toilet is smaller"
Výhody: "Delighteful experience"
Nevýhody: "Better guidance at transit stop"
Výhody: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Nevýhody: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Výhody: "The trip was very comfortable and food suited me"
Nevýhody: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Výhody: "Great service from all staff ,"
Výhody: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Nevýhody: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Nevýhody: "Nicmze clean aircraft with goods legal room in economy"
Výhody: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Nevýhody: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Výhody: "Very impressed with the service. Very friendly staff"
Nevýhody: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Výhody: "Food crew and entertainment were all good thanks"
Nevýhody: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Nevýhody: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Výhody: "Hosted services"
Výhody: "Good leg room. Food was best airline food I've ever had....... By far"
Nevýhody: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Výhody: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Nevýhody: "Chairs a little too small for long flights...."
Nevýhody: "Should use 380 craft"
Výhody: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Nevýhody: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Nevýhody: "Seats were not very comfortable for economy class for a journey as long as these ."
Výhody: "Some how it was a good experience"
Nevýhody: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Nevýhody: "Poor choice of inflight movies"
Výhody: "Crew attention and care"
Nevýhody: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Výhody: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Nevýhody: "Nothing.every thing is fine"
Nevýhody: "I didn't have much time on my layover, i would've expected the transfer to be better."
Nevýhody: "Transit time was too close with my connection"
Výhody: "The food and entertainment systems were good. The staff on the plane were pleasant."
Výhody: "on time no one in my row so i got to sleep good food"
Nevýhody: "enoyed it all"
Výhody: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Výhody: "Very friendly flight staff."
Výhody: "Boarding on time. Crew was very nice except food option."
Nevýhody: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Výhody: "The Boing 777."
Nevýhody: "Flight attendants English very poor."
Výhody: "Amazing service the whole way, extremely polite and helpful even though I'm not one to ask for much. Food was great and also the entertainment, definitely flying with them again."
Výhody: "The quality of service, food, plane and attention was superb."
Clean plane, professional crew, good food, comfortable seat,
Nevýhody: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Výhody: "Free food, relatively spacious"
Nevýhody: "more food!!! REEE!!!"
Nevýhody: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Výhody: "Seat was comfortable"
Nevýhody: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Nevýhody: "None hate the experience"
Nevýhody: "Children children children....."
Nevýhody: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Výhody: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Nevýhody: "Terribly uncomfortable seat."
Nevýhody: "Delayed flight and delayed layover"
Výhody: "Bombardier C Series. Most leg room and comfort of any plane"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Výhody: "Everything was just dandy!"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Food/ staff/access to TV/movies etc!"
Nevýhody: "One hour delay. Last minute change of seats."
Nevýhody: "Seats are too cramped for an international flight."
Nevýhody: "They lost our bags for the second time in 4 days. Both originating flights were late starting and made for impossible connections! Is Swiss ever on time? Frustrating for sure!"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Nevýhody: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Výhody: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Nevýhody: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Výhody: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Nevýhody: "TV was a bit small"
Výhody: "crew great smooth flight"
Nevýhody: "no problem and happy crew."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Very professional!"
Nevýhody: "30 mins late both ways"
Výhody: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Nevýhody: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Výhody: "Flight is conformable.. Crew was fine."
Nevýhody: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "My entertainment unit was not working the whole flight."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Smooth flight"
Nevýhody: "Crew just ok."
Výhody: "The staff was excellent and friendly"
Nevýhody: "I didn't enjoy the food"
Nevýhody: "Leg room."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "The food provided and the service was excellent."
Nevýhody: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Výhody: "Everything ran like clockwork"
Nevýhody: "Expired cheese. Loudest plane I have ever been on."
Výhody: "overall very satisfied"
Nevýhody: "no issues"
Výhody: "Getting off the plane after 11 hours of turturous discomfort."
Nevýhody: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Nevýhody: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Výhody: "the captain was great"
Nevýhody: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Výhody: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Výhody: "Swiss Air was the best airline ever!"
Výhody: "Boarding and staff okay"
Nevýhody: "Terrible plane ; no room , the most miserable flight we have ever been on"
Výhody: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Nevýhody: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."