information guide where to go next gate.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Nevýhody: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Nevýhody: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Výhody: "everything, the crew was efficient"
Nevýhody: "more African entertainment to be added on the Johannesburg route"
Výhody: "Excellent crew and very well dressed and always smiling"
Nevýhody: "The lights were switched off for a very long time. That can be avoided"
Výhody: "Crew , announcements were restful , not loud and blasting like some airlines"
Nevýhody: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Nevýhody: "Better food, better selection movies"
Nevýhody: "Great Airline. Great staff and service. Good food and drink."
Výhody: "Amazing crew."
Nevýhody: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Nevýhody: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Výhody: "Dim sum between Hong Kong & Singapore."
Výhody: "personel provided excellent service"
Nevýhody: "food was ok. A faulty entertainment system did make our flight feel longer."
Výhody: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Výhody: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Výhody: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Nevýhody: "baby crying throughout the flight"
Výhody: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Výhody: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Nevýhody: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Výhody: "Staff worked very hard and were very helpful."
Nevýhody: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Výhody: "Service was great especially the food"
Výhody: "It was good"
Nevýhody: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Nevýhody: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Výhody: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Nevýhody: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Výhody: "evening meal was delicious"
Nevýhody: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Výhody: "Crew was very friendly and good service."
Nevýhody: "Crew could have asked the passengers whether they need snacks in between."
Výhody: "Sound sleep"
Nevýhody: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Výhody: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Výhody: "Great flight amazing service"
Výhody: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Výhody: "For as long 14 hour journey they sure make it comfortable."
Výhody: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Výhody: "got us there, efficient and effective crew."
Výhody: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Nevýhody: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Výhody: "Good crew, but working with some tired, old equipment."
Nevýhody: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Výhody: "uncomfortable compared to the other flights"
Výhody: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Nevýhody: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."
Výhody: "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
Nevýhody: "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"
Nevýhody: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Výhody: "Friendly and approachable cabin crew."
Nevýhody: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Výhody: "Everything was great!"
Výhody: "Wonderful service. Truly caring cabin crew that go out of their way to make your flight as comfortable as possible. Other airlines have a lot to learn from Singapore Airlines."
Výhody: "The entertainment selection was decent."
Nevýhody: "The crew left a lot to be desired. Very disappointed as when I flew last year, the crew was superb. I'm not a demanding flyer. I really hesitate to even call a flight attendant whenever I fly, so I'm not high maintenance. Incident 1: The flight from DPS to Singapore the flight attendant scoffed when I asked for socks saying that economy passenger don't receive socks on this flight. I didn't appreciate the suggestion that my class wasn't worthy of meeting my request. Her response felt condescending. Her continued interaction with me consistently felt short and mildly irritated with me. I didn't understand why. Honestly, I won't fly Singapore again because of this. Flights are not cheap for me. I spend the extra few hundred dollars because of great reviews and a superior experience last year. I will not be spoken to in a condescending way. On the second leg of my travel from Singapore to LAX the flight attendant once again said that I will not be given socks? Why, thought? I'm traveling for over 30 hours. Have things changed? Second, I asked for a second ice-cream. She handed me the ice-cream then took it out my hand and told me she would have to come back to me. The galley that was suppose to have food didn't seem to have anything. Was I missing something. Be fail on many level."
Výhody: "Crew were good"
Nevýhody: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
Výhody: "The collection of movies in the entertainment system was very good"
Nevýhody: "There was a 2 hour delay for take off at the Singapore airport. During the delay there was no service being offered by the crew and on top of that for the last one and half hour of delay we didnt receive any intimation or status updates whatsoever."
Výhody: "Large aircraft (777) for a short jump Great in seat entertainment Roomy seat in Econ"
Nevýhody: "That I couldn't come back on the same airline!!"
All well everything was good trained staff
Výhody: "Food and entertainment"
Nevýhody: "Baggage damaged"
Výhody: "all is good"
Výhody: "Cabin crew services"
Nevýhody: "Food could have better"
Nevýhody: "Not much food to eat."
Výhody: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Výhody: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Nevýhody: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Výhody: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Nevýhody: "WiFi never worked"
Výhody: "I had plenty of space"
Nevýhody: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Výhody: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Nevýhody: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Výhody: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Výhody: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Výhody: "Crew were friendly Entertainment was good"
Nevýhody: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Výhody: "Footrest would make the flight just perfect."
Nevýhody: "No footrest. Makes it a little uncomfortable for short people."
Výhody: "Great video console for a short 1.5 hour flight to Yangon"
Nevýhody: "Nothing. Everything was fantastic. Just a really nice quick flight."
Výhody: "Consistently good service from emirates crew"
Nevýhody: "Too much meat in the dining options Boarding was slow"
Nevýhody: "Food was not awful and most item not available in Fist Suites"
Výhody: "Dinner meal. Seats"
Nevýhody: "Bed, breakfast"
Výhody: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Nevýhody: "The delay to get on the flight, hard with a toddler."
Výhody: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Výhody: "I was upgraded to business class. Very nice"
Nevýhody: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Výhody: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Nevýhody: "crew service"
Nevýhody: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Výhody: "Great legroom, quiet plane, seat free next to me"
Nevýhody: "Not much"
Výhody: "Movie choices"
Nevýhody: "Checkin services Staff attitude"
Nevýhody: "The seats are cramped and the food is tasteless"
Výhody: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Nevýhody: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Výhody: "I was impressed by the professionalism!"
Nevýhody: "Chinese passengers passing gas!"
Výhody: "Great service all round and lovely staff on board! A delight to fly."
Nevýhody: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Nevýhody: "The boarding process could be more organized and more smoothly."
Výhody: "Everything else was good besides the below content."
Nevýhody: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Výhody: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Nevýhody: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Výhody: "First time flying in double decker plon"
Nevýhody: "I would have been happy to receive points for travel on star alliance"
Výhody: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Nevýhody: "can't find anything to complain with"
Výhody: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Výhody: "So comfy... Great service. Wished the flight was longer b"
Výhody: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Nevýhody: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Výhody: "The service for my granddaughters was phenomenal."
Nevýhody: "Slow cleanup after food service."
Výhody: "Hospitality and maintenance of timings"
Nevýhody: "May be you can give priority to senior citizens just like those with kids"
Výhody: "Economy seats still comfortable"
Výhody: "Amenities and food, customer service."
Nevýhody: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Výhody: "The ariplane, movies"
Nevýhody: "The check-in staff"
Výhody: "Comfortable, friendly crew, and very good food and service."
Nevýhody: "Boarding was disorganized and flight delayed slightly."
Výhody: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Nevýhody: "Having to wear The face vizor is silly"
Nevýhody: "No comments"
Výhody: "Very pleasant and comfortable flight."
Výhody: "As always crew magnificent"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Nevýhody: "Providing better food and movie"
Výhody: "Crew not as nice."
Nevýhody: "More hospitable crew"
Výhody: "Efficient, and courteous,seats too were comfy, neat amd clean"
Výhody: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Nevýhody: "There was nothing I didn't like about this flight"
Výhody: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Nevýhody: "Short transit time"
Výhody: "The service was excellent & food satisfying."
Nevýhody: "The liquor variety could be better."
Nevýhody: "being in the middle of three"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Friendly and helpful staff."
Nevýhody: "No entertainment available. A very old plane."
Výhody: "Went out of their way to be helpful"
Nevýhody: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Nevýhody: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Výhody: "Friendly and genuine staff. Clean plane. Staff were well organised."
Nevýhody: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Výhody: "They do their job well"
Nevýhody: "they need to do family section"
Výhody: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Nevýhody: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Nevýhody: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Výhody: "Love the service, love the crew!"
Výhody: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Výhody: "Exceptional service!"
Výhody: "Gate crew was great"
Nevýhody: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Nevýhody: "More veriaty on music would be good"
Výhody: "Staff were professional, food was good and seats were comfortable."
Nevýhody: "The online check in system was down so we all had to line up to check in."
Výhody: "The food was good. The legroom was enjoyable."
Nevýhody: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Výhody: "We enjoyed the comfort, food , staff and entertainment."
Nevýhody: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Výhody: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Nevýhody: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Nevýhody: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Výhody: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Nevýhody: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Nevýhody: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Výhody: "view above"
Nevýhody: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Výhody: "Everything was good!"
Nevýhody: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Výhody: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Nevýhody: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Nevýhody: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Výhody: "Everything was good ... we were on time .. no delay so .. perfect !"
Nevýhody: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Nevýhody: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Výhody: "Crew polite and efficient."
Nevýhody: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Výhody: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
Nevýhody: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
Výhody: "I like the free check-bags"
Nevýhody: "I like that if I can select the seats for free after booking ."
Výhody: "seat comfort"
Nevýhody: "breakfast, coffee"
Nevýhody: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Nevýhody: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Výhody: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Výhody: "Crew were wonderful"
Nevýhody: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Výhody: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Výhody: "Food was good."
Nevýhody: "Made me run from connecting flight in Sydney."
Výhody: "Everything was great"
Nevýhody: "Slightly more legroom"
Výhody: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Nevýhody: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Výhody: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Nevýhody: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Výhody: "Nothing paid a bomb and got nothing for it"
Nevýhody: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Nevýhody: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Výhody: "Food was good. Crew was very accommodating."
Nevýhody: "Very cramped seating. Trouble with iPad service."
Výhody: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Nevýhody: "...the person coughing behind me..."
Nevýhody: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Výhody: "The fresh fruit platter choice for breakfast"
Nevýhody: "No fresh towels to wash hands & face before being served food"
Výhody: "It was a good flight overall."
Nevýhody: "Baggage arrived late."
Výhody: "The plane was small, but it was my first time, so it was cool. The flight was quick and easy, and they covered my luggage even though it was too big for the plane overhead lockers."
Výhody: "Friendly crew Comfy space Reasonable food Boarding was easy"
Nevýhody: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Výhody: "The on boarding process"
Nevýhody: "The plan was in very poor clean conditions. The seats were discussing to sit."
Nevýhody: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Nevýhody: "We did not make this flight"
Výhody: "quick on time flight"
Nevýhody: "cabin VERY hot and cramped"
Nevýhody: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Nevýhody: "Seats very cramped with 6 children sharing seats invarea"
Výhody: "Very good service"
Nevýhody: "Food was very average for business class"
Výhody: "Good crew service"
Nevýhody: "Food was tasteless just warm and food servied don't reflect the menu."
Nevýhody: "Would have prefered to fly Emirates."
Nevýhody: "Stop sending me these emails. I didn't even take this flight."
Výhody: "Good Food and ok services"
Nevýhody: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Výhody: "Good service"
Nevýhody: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Výhody: "Crew were wonderful 5 stars."
Nevýhody: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Výhody: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Nevýhody: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Výhody: "Crew was friendly and lots of entertainment choices on the flight"
Nevýhody: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Výhody: "The new clear aircraft"
Nevýhody: "The fruit was not ripe and not edible."
Výhody: "Loved the leg room, kind attendants, great meals."
Nevýhody: "The technology malfunctioned the entire flight. It was less than ideal."
Nevýhody: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Výhody: "Good pillows."
Nevýhody: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Výhody: "Service is great and crew members are very friendly."
Nevýhody: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Výhody: "It was a safe flight."
Nevýhody: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Nevýhody: "Boarding was terrible. No announcement when it was late."
Výhody: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Nevýhody: "No complaints."
Nevýhody: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Výhody: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Nevýhody: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Výhody: "Thoughtful and friendliness of the Crews"
Nevýhody: "None that i can think of"
Nevýhody: "Seats where narrow"
Výhody: "Great choice of films...Large screen in an economy seat!"
Nevýhody: "The food...but I never like airline food."
Výhody: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Nevýhody: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "comfortable seat, friendly staff"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
Výhody: "Stay away from Turkish airline"
Nevýhody: "$1000 for new date. Will never flight Turkish airline again"
Nevýhody: "I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening."
Výhody: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Výhody: "Good entertainment, movies ,etc... Helpful crew"
Nevýhody: "Very long lines and delayed boarding"
Výhody: "Almost Everything"
Nevýhody: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
Výhody: "Everything is nice with Turkish airlines"
Výhody: "Easy and intime boarding"
Nevýhody: "Need to include sea food in your menu"
Výhody: "Will never buy ticket with you"
Nevýhody: "Bad service and flight"
Výhody: "Generally better than other European airlines particularly BA and better priced"
Nevýhody: "Work to do on consistency with crew"
Výhody: "Overall the experience was good. Cabin crew helpful."
Nevýhody: "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."
Nevýhody: "Crew was not speaking English at all in the business Class crew was paying attention to certain people Asked few time for service"
Výhody: "Super staff"
Nevýhody: "Bad WiFi connection"
Výhody: "short flight and actually given a light meal. That doesn't happen much anymore. Again, very courteous and helpful attendants."
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "They are simply liars!!! No shame, no responsibility they gave information that flight was canceled I'm MIA, September 8, 2017when I called them three times. But after Hurricane Irma, when I call them and ask for refund money for not having flight! ..They just simply lie !... like passengers don't show up. .just don't pay money! !! In this devastating time, that hepince in Florida! ...It's so shallow, not fair and not professional action, ether NOT RIGHT! !!....."
Výhody: "Great food and service. Turkish Airlines has always had a good reputation as we flew with them for years and that hasn't changed. My only one peeve was that I was asked by the flight to sit next to an unaccompanied minor in case of energency. Being a mother. I thought, no problem. The child then became my responsibility on a ten hour flight. Boundaries were crossed when it graduated from assistance to responsibility byt little one could do mid air."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"
Výhody: "I already posted my remarks above"
Nevýhody: "Same wrote above"
Výhody: "Flight attendant in my section seemed annoyed with everything the entire flight. My interactions with her were all fine, but I saw her get obviously frustrated with multiple customers that weren't doing anything out of the ordinary. The rest of the crew seemed pleasant. Seats were incredibly tight for a ten hour flight. Loved the movie/show selection and the food was on the better end of any airline food I've had."
Nevýhody: "Yet my flight coming in had delays and again this flight was delayed. In addition, when I approached the ticket counter to inform them of the delay cutting close to my connecting flight, the response is "you're fine...you'll make it". During the deplaning process no announcement to have those with critical connecting flight was made to expedite the process."
Výhody: "Nice crew. Boarding and deplane was fairly easy and quick."
Nevýhody: "Seats in coach are quite close and became worse when people reclined."
Nevýhody: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "The crew"
Nevýhody: "My screen wasn't working"
Výhody: "Timeliness Cleanliness Orderly boarding Courteous crew Seats relatively spaciois On board meal edible - even tasty"
Nevýhody: "No device charger USB slots (charge phone/iPad/computer"
Výhody: "Crew very helpful."
Nevýhody: "Insufficient leg room."
Výhody: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Nevýhody: "the delay in the departure"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Nevýhody: "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."
Výhody: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."
Výhody: "Crews were very nice helpful"
Nevýhody: "Airline is poor., Lost many luggage. Airport congested, too expensive for airport quality."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "I liked the dates and time, the food and it was over all a good flight"
Výhody: "I got a little bit sick on plane and the crew was super helpful and supportive."
Nevýhody: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Nevýhody: "Cramped seating"
Výhody: "The variety of films on show was decent"
Nevýhody: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Nevýhody: "Check in late, rude staff, bad food"
Výhody: "the entertainment, the food, the service"
Nevýhody: "everything was perfect"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "Security going from venice to Istanbul then israel could have been better"