Tried to contact customer service for several times but failed to contact. Strong customer service is required.
Movie choices are very limited, emirates choices were lot better
Very good service, all were ok/excellent
Výhody: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Nevýhody: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Výhody: "Little things like being greeted by name when boarding, funny safety video"
Nevýhody: "Wasn't the biggest fan of the food"
Výhody: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Nevýhody: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Výhody: "Very pleasant and comfortable flight."
Výhody: "Wifi !!!!"
Nevýhody: "Bigger seats"
Nevýhody: "Every thing is good"
Výhody: "The “mini-refrigerator” for beverage storage at the business class seat."
Nevýhody: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Nevýhody: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Výhody: "crew was amazing.. seat are comfortable"
Nevýhody: "if the food includes children meal ."
Výhody: "Crew was excellent"
Nevýhody: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Výhody: "Seat where comfortable and thank needed more leg space"
Nevýhody: "Good was poor bcz going and back was same menu of choice of food."
Nevýhody: "Many of the entertainment systems were broken."
Výhody: "Food was good and so was the crew, entertainment was better than expected."
Nevýhody: "Obviously the seat could have been roomier but still good."
Výhody: "The crew, the seat and catering"
Výhody: "Liked comfort and srvice"
Nevýhody: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Výhody: "Great crew and food served was nice for airline food."
Nevýhody: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
Výhody: "qatar airways"
Nevýhody: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Nevýhody: "For 1.5 kilo overwait I’ve been charged $65"
Výhody: "The service of the cabin was great!"
Nevýhody: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Výhody: "The staff wad nice"
Nevýhody: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Nevýhody: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Nevýhody: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Výhody: "Qatae Airways is second to non as always"
Výhody: "Crew was excellent."
Výhody: "I loved the service. All of the attendants were really nice and helpful."
Nevýhody: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Výhody: "Plane was excellent"
Nevýhody: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Výhody: "Great Staff"
Nevýhody: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Výhody: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Nevýhody: "Plane wasnt clean enough specially toilet."
Nevýhody: "One restroom was out of service"
Výhody: "Hospitality and food."
Nevýhody: "Seats are not comfortable."
Nevýhody: "Seats are too small"
Nevýhody: "Horrible customer service."
Výhody: "Selection of alcohol."
Nevýhody: "The selection of food."
Výhody: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Výhody: "Great selection of movies and tv shows"
Nevýhody: "I had to ask for everything. Crew members kept passing me by for food service and drink service even though I was awake. I had to tap/call them each time they passed by. It turned into a joke among me and the people sitting next to me. Entertainment screen is too dim even on highest brightness setting"
Nevýhody: "It was all good"
Nevýhody: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Výhody: "SPECIALLY THE CREW SERVICE EXCELLENT"
Výhody: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Nevýhody: "Read on the left."
Nevýhody: "Chicken sandwich was not good"
Nevýhody: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Výhody: "It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future."
Nevýhody: "Would prefer more options on they entertainment menu."
I had ticket for yesterday, but i came to Almaty with different ticket so they told me I couldn’t fly back to US with my first ticket so i had to buy another one . N/c for your airline
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Seats were very uncomfortable"
Nevýhody: "too expensive for flights"
Výhody: "Excellent service for affordable price"
Nevýhody: "Flight was delayed"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Turkish Airlines always provides a great combination of price and comfort. The team on the flight was very helpful and the entertainment system is superb."
Nevýhody: "I was disappointed to discover that one of the two available dishes was gone when the food cart reached our seats, with no options to choose from."
Nevýhody: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"
Výhody: "Like the personalized service and the extend that the crew spends time serving each meal."
Nevýhody: "The first drink service after offering juice/water needs to be better. They put up bottles but do not go to customers checking for drinks. Due to delay in takeoff we were sitting on tarmac for 40 mins. I saw people being served but several people did not. Should make the process more formal. Also serving nuts or pretzels to go with the first drink would be nice."
Nevýhody: "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
Výhody: "Timeliness. Orderly boarding"
Nevýhody: "Entertainment. Remote didn't work. Touch screen was painful to use."
Nevýhody: "Everything I enjoy flying with turkey airlines"
Výhody: "Wheelchair passengers should like any other flight have gate to gate service."
Nevýhody: "Wheelchair service. Very poor"
Výhody: "Food and service were great."
Nevýhody: "The usb charger was broken"
Nevýhody: "Long lines and very slow"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Výhody: "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
Nevýhody: "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Entertainment selection, USB chargers"
Nevýhody: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Výhody: "Comfortable plane Good food Friendly service"
Výhody: "I like everything about my flight. The cabin crew are true professionals and were very helpful to me."
Nevýhody: "I really cannot think of anything that I didn't like."
Výhody: "Crew did their utmost"
Nevýhody: "Customer service said that I was confirmed on my new flight, after the snowstorm in NY caused a cancellation, and that I had a Kosher meal. Neither were true. Had to spend over an hour at the airport to get a seat and almost missed the flight. Something is wrong with the customer service."
Nevýhody: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Nevýhody: "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."
Výhody: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Nevýhody: "Their audio system is very bad."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Crew was helpful"
Nevýhody: "Not having extra legroom is one thing but not having enough space to fit ones leg reminded me of the slave ships where slaves were placed so tight that they did not have any moving space. I am not even a tall guy - just 5'10". It was bad especially when one travels internationally for 14 hours non-stop. There should be some federal regulation regarding this."
Nevýhody: "Leg room"
Výhody: "20 min delay. Boarding took too much time"
Výhody: "Love this airline!!"
Výhody: "The service and entertainment!"
Výhody: "Excellent service, excellent food, very friendly crew"
Nevýhody: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Výhody: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Nevýhody: "Nothing. Everything was great"
Výhody: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Nevýhody: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."
Výhody: "the crew were very nice, the plane was new and half empty and it arrived on time"
Výhody: "Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment"
Výhody: "Crew was very nice"
Výhody: "the flight was well organized, the service appropriate, and the travel smooth and on time."
Nevýhody: "the seat did not recline. the touch screen for movies and albums was not working reliably."
Nevýhody: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Nevýhody: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Nevýhody: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Výhody: "The flight was seamless,appreciated the frequent food and drink service"
Nevýhody: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Výhody: "Very amazing"
Výhody: "Nice crew. Smooth and quick ride which is perfect. No entertainment system or food so cannot comment."
Nevýhody: "Worst airport to board from (Tegel). Waited 30 minutes for luggage in frankfurt airport. Unacceptable luggage handling (may related to airport in Frankfurt)."
Nevýhody: "The boarding gate has too little space and was chaos."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Výhody: "Good crew and plane"
Nevýhody: "Terrible bag check before security, very long and disorganized"
Výhody: "Plane lwas delayed for 4 hours. The ground staff work hard to help out and give updated information. The Crew on plane worked hard, great service. Main issue: It was extremely cold in the plane, neeeddd to blankets to feel comfortable."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Výhody: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Výhody: "Crew and entertainment options"
Nevýhody: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
Výhody: "at RDU after they missed to notify me in time, they were very nice to find me the fastest route on the next day, not miss my whole conference . They give me food vulture also. most of the flying attendances were really kind under my travel, except on the MUC-IAD plane"
Nevýhody: "They didn't notify me in time on a delay and didn't suggested a different route. Therefore I was able to flew just the following day as my connection to the oversea flight was more then an hour delay. It happened with me flying to Budapest, and also flying back from Budapest. Make you better understand, that does it mean for me: in Budapest I missed the first part of my conference, and with the flying back one day later I lost one payed work day. As I have family in Budapest I decided to stay for the night there, and not at Munich, but just rescheduling my flight and providing me a taxi drive was so complicated, that it took two and half extra hrs at the airport, Also Lufhansa put me in my rescheduled back trip the MUC-IAD flight on the 45C seat, what was the worst seat on the plane. Not just that. When they have plenty of empty seat in all of the section, and they wanted to sell it the economy plus seats for more than hundred dollars, I mentioned to the fight attendance my misery ,and how I don't like the seat what I got, and she laughed on me, and I heard her telling her colleagues,this kind of funny way as they were behind me. That's no how they need to treat passenger, Also on flying back they didn't react fast, and they missed to put me on the Frankfurt plane, what could be an alternative route, on the same day, instead they sent me desk to desk."
Výhody: "Everything as expected"
Nevýhody: "Luggage didn’t make a Lufthansa connection even though both flights w."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Maintaining traditional tourist class service, i.e. a little bag of snack, soft drinks served on even a very short flight."
Nevýhody: "Boarding was free for all, would've preferred boarding by rows."
Výhody: "Seats on PE were comfortable, on time, clean flight."
Nevýhody: "The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO."
Nevýhody: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Výhody: "Flight attendants are great"
Nevýhody: "I don't like the Star Alliance. Due to where I live and where I go, I have to use the United/Lufthansa combination. If I book with United, I can't select my Lufthansa seats until 24 hours before my flight. That means I end up in the back of the plane in the least desirable seats. If I book with Lufthansa, then I can't book my United seats. I have booked with United and paid for economy plus, then find as I board, the Lufthansa flight doesn't have economy plus."
Výhody: "Crew was pleasant and efficient."
Nevýhody: "Terribly cramped seating in economy class. I don't know how a large person could sit in those seats."
Výhody: "Friendly crew, nice food and wine."
Nevýhody: "I was asked to give up my seat to make space for people to sit together. Being a single traveler I had selected a seat in the 2 seats side. But my new seat was surrounded by all kids. Couldn't relax a bit."
Výhody: "Staff was very friendly and caring."
Nevýhody: "No entertainment and half sandwich with some cookies was the only food we got."
Nevýhody: "It was a good flight, nothing I didn't like"
Výhody: "Service was good, got to change my seat last minute to sit next to my husband."
Nevýhody: "No entertainment for the kids, changed the gate 2hrs before departing from A60 to A1 - not fun with 2 kids had to walk across the airport."
Výhody: "Good food; comfortable seats; not a full flight, so plenty of space to move comfortably. I appreciated the restroom configuration which did not impede movement between seats (in the lower deck). Service was generally agreeable."
Nevýhody: "The flight attendants were cordial, but a little grumpy at times. This may have just been a skewed impression because of language barrier. There really was nothing to complain about."
Nevýhody: "Got delayed from atl to wash. And my flight from wash to munich left."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "service was great"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Crew was great and the plane was clean. Food and drinks were good."
Výhody: "Crew inside the plane was lovely."
Nevýhody: "The crew woman that assist us in Barcelona Airport counters for the check-in was really rude asking very personal question that I still don't understand why and questioning our passports without any reason. My partner and I felt very uncomfortable and that was a totally unnecessary situation. After that everything was totally great during the flight."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "On time and smooth"
Výhody: "It was delightful to discover that Lufthansa serves delicious complimentary meals! So few US airlines do that. I also really liked the layout with the toilets downstairs."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Comfortable and on time. Food was pretty good. Customer service was great."
Making to much crazy with masks
Výhody: "The crew was very profesional . Our fly was safe and on time."
Nevýhody: "Maybe variety of good movie could be better ."
Výhody: "crew was good"
Nevýhody: "crazy detailed search in goleniów"
Výhody: "That eventually I made it to Tokyo via Qatar airways."
Výhody: "The aircraft and crew were professional and courteous. The food was ok."
Nevýhody: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Crew was fine."
Nevýhody: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Výhody: "Nothing in particular."
Nevýhody: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Výhody: "Friendly crew, good food, lots of free drinks."
Nevýhody: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Výhody: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Nevýhody: "Polish airlines have some problems, but this flight was perfect. Great job."
Výhody: "The crew were great!"
Nevýhody: "The coffee was pretty bland."
Výhody: "Everything went good. Thank you."
Výhody: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Výhody: "Seat on aisle"
Nevýhody: "Not being late for my second flight"
Nevýhody: "More communication about flight delays from the airport staff."
Výhody: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Nevýhody: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Výhody: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Výhody: "It was a short, quick, pleasant trip."
Nevýhody: "Passenger next to me was too large and encroached on my limited space Stewards did not respond to light or request for drinks until I went to the back of plane Staff was curteous"
Nevýhody: "no seat assignment"
Výhody: "Movie options were great and there were outlets for electronic plugin. Dinner was much better than I expected!"
Nevýhody: "We waited in a really long line for a really long time before boarding started. Often the flight attendant was moving so fast with the cart that it hit my arm which was resting on the armrest. Not a lot of attentiveness. Also I would have liked to be asked if I spoke Polish before the crew started speaking in Polish to me with no English translation."
Výhody: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Nevýhody: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "Shortness of that flight"
Nevýhody: "I don’t remember"
Výhody: "Your crew manager was being very arrogant.. No tolerance at all"
Výhody: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."
Výhody: "Flight was an hour and a half delayed. Usually I love LOT, but the delay made everything worse when I just wanted to get home"
Výhody: "Seats were full recline and very comfortable. Nice large windows."
Nevýhody: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Výhody: "Price of tickiet"
Nevýhody: "Flight was delayed for 1 hour"
Nevýhody: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "Easy boarding, attentive staff and overall enjoyable flight."
Výhody: "courteous and pleasant"
Nevýhody: "Nothing particular"
Nevýhody: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Výhody: "Nice crew and polite"
Nevýhody: "Bathrooms, not clean and not functioning Delays"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "The actual flight was fine. Smooth flight. Nothing out of the ordinary."
Nevýhody: "The flight was delayed an hour. The crew in the Kiev airport wouldn't allow check-ins for a long period of time. Many people stood in a long line for at least an hour with no information about why they couldn't check in. When we did check in, they couldn't print my wife's boarding pass for the next flight and told us that we would have to print it at the gate. We found out in Poland that she was missing an eTA number necessary for her to fly into Canada. With the flight delay and lack of information, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration."
Nevýhody: "Food was terrible"
Nevýhody: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Nevýhody: "I fly 35 years at least 2 times a year to different companies. For the first time in the life of the company flew Lot (and the last) and was unpleasantly surprised: 1. The stewardesses did not hide their antipathy towards the native speakers of English and Russian (they were scornful and rude), although they were friendly and attentive to the passengers speaking Polish, 2. The food is tasteless and small (I have ordinary needs)."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Nevýhody: "took off three hours late bad kosher food"
Nevýhody: "> Taking a bus for 6 hours after landing in warsaw to destination in RZE > Flight only serving turkey meals, what if I were allergic to turkey or didn't eat it. > Flight delay coming to poland and leaving poland."
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Výhody: "No fuss, everything was easy"
Nevýhody: "Airport staff seems rather brusque, but I don't think they really were bad. Boarding would be a drag in bad weather as you have to take a shuttle to the plane and then climb stairs."
Výhody: "New plane"
Flight was cancelled. Kayak agents were not helpful at all to rebook flights. Worst experience in customer service. Kayak did not even informed me about the flight cancellation. I only came to know after reaching the airport. Horrible experience
Výhody: "Booked through Kiwi.com and tried to cancel the tickets. kiwi.com is the worst ever travel agency. I wouldn't use kayak going forward, will use google flights. Thanks!"
Nevýhody: "Stop showing results from kiwi.com and the likes."
Výhody: "Good food and efficient service"
Nevýhody: "Noisy plane made the entertainment system less audible"
Výhody: "Crew was efficient."
Nevýhody: "Neither of the screens worked"
Výhody: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Výhody: "Easy check in, less crowded, exclusive airports (both in kuwait and dubai)"
Nevýhody: "Seat space and entertainment"
Výhody: "Nice crew"
Nevýhody: "The waiting time in the cold area just in front of the door of the plane."
Výhody: "The colors of the plane and the relaxed uniform"
Výhody: "The board ling was smooth"
Nevýhody: "The crew where stressed I guess, no smilling no proper communication, we stayed in the plane for more than 20 mins just to open the doors after complete stop because there was a delay on bringing the stairs The food was extremely cold , and the aircraft was so cold and they didn’t offer blankets or even headphones"
Výhody: "Very prompt. Nice crew."
Nevýhody: "Comfortable enough seat could be better. Food Entertainment -there was none."
Nevýhody: "Turtle service, clumsy staff.. Long lines ups for boarding and buses.... Terrible food"
Výhody: "The crew was nice."
Nevýhody: "Crew members did not pick up trash in a timely manner. The seat was really uncomfortable. None of the tv monitors on the right side of the plane worked. They only worked on the left side of the plane."
Nevýhody: "FlyDubai has really uncomfortable seats!"
Nevýhody: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Výhody: "Ground staff and cabin crew."
Nevýhody: "Flight was over 3 hours late. No reasons provided"
Výhody: "Was given a vegan sandwich, told crew member I didn't want it, wasn't offered another type."
Nevýhody: "Cramped, after paying for onboard wifi they didn't start it until in the air, and shut it off before landing.. it took time to taxi, and get off the plane and I couldn't make calls or contact ppl. TV monitor didn't work"
Výhody: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Nevýhody: "Late flight!"
Výhody: "Perfect crew"
Nevýhody: "Flight not in time and as its operated by fly dubai we are only allowed for one water otherwise you should pay"
Nevýhody: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Výhody: "Almost nothing"
Nevýhody: "Late flight both from SFO and BOM. Rude stewardesses..."
Výhody: "The pilot was great :) I thought he was funny. The hostesses were also quite friendly"
Nevýhody: "The food was plain. The flight was also delayed by an hour without any communication."
Výhody: "Because I booked my flights by emirates then I found my flight on flay Dubai !!"
Nevýhody: "Use the logo for partners in the booking page"
Výhody: "Crew was very nice"
Nevýhody: "Everything. I booked a flight Prague to Dubai and return with Emirates and flew Prague to Dubai on a very nice Emirates A380 800, nice seats, nice "free" food and drink profesional crew. Return was coad shared on cheap FlyDubai, bad seats, kept hitting my knees on the seat in front had to buy drinks and snacks. If I wanted a cheap airline I would have booked it. I will make sure when booking an Emirates flight if it is code shared with Flydubai I will look for another flight."
Výhody: "Dont deal with onetravel"
Nevýhody: "U still alone without onetravel"
Výhody: "Friendly flight crew!"
Nevýhody: "Rough landing"
Výhody: "Flight was smooth"
Nevýhody: "Behave of cabin crew. They are very biased and racist"
Nevýhody: "No entertainment and no food The departure longe was crowded and for the number of passengers the toilet facilities are completely inadequate"
Výhody: "The plane took off and landed on time."
Nevýhody: "Boarding was chaotic and poorly organized. Seats are cramped and uncomfortable. The entertainment system screens did not work. Other passengers were pushy and disrespectful."
Výhody: "Everything but"
Nevýhody: "Nothing except comfortable pillow to rest your neck is needed"
Nevýhody: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Nevýhody: "The crew was incredibly rude. One flight attendant yelled at me to take my seat even after i told him the seat was wet. He insisted the plane didn't come from anywhere so it could not be wet. I showed him how it was so wet that it soaked my pants and told him it smelled like beer. He seemed annoyed i was bothering him and said he would replace the seat cushion. It took ten minutes before he replaced the cushion. When he did he threw it over the seatbelt preventing me from bucking up. I told him the arm rest and side of the plane were sticky from whatever had spilled. He ignored me and walked away. Another attendant came by and told me to buckle up before landing. I explained the situation that I did not have access to the belt to her for the second time and she rudely told me to move my seat. When I requested a new seat before the flight the first attendant told me no that was the seat I had paid for. Ignoring the fact that I had also paid for a dry seat. Now when the flight is landing my safety suddenly became a priority. Its safer to say I will not be recommending this airline."
Nevýhody: "It took too long to board"
Výhody: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Nevýhody: "The tv didn’t work and the seats were not comfortable at all."
Nevýhody: "It was a horrible experience"
Nevýhody: "One family 2 person!!! One in row 20 & the other row 32 very crazy"
Výhody: "offers transit areas"
Nevýhody: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Výhody: "Frequent trips"
Nevýhody: "Comfort, no service, not even tap water!!!!!!!"
Nevýhody: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Nevýhody: "It was very warm the air was stuffy"
Nevýhody: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Výhody: "Keep it that way"
Nevýhody: "I would like to see keep the way your now all the time thanks much"
Nevýhody: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Výhody: "The staff at Dubai were very helpful and efficient at arranging for overnight hotel accommodation and meals at the airlines expense. I suspect they have had a lot of practice with delayed flights!"
Nevýhody: "1. Fly Dubai flight from Kathmandu was 5 hours late in departing, so I missed my connection in Dubai, had to stay overnight and was ultimately 18 hours late in reaching my final destination. 2. Paying for food and drink (even water!) on a 5+ hour international flight is ridiculous. I don't know any other airline that does this. US airlines on domestic flights at least provide soft drinks, water, tea and coffee and the odd snack free. 3. No entertainment. A big minus on such a long flight."
Výhody: "there was nothing special to like words "cheap airlines" got a really true meaning with Flydubai i will use then only if there will be no other possibility it is not about the crew it is about the "politics" of it"
Nevýhody: "i am 6'8 tall so normal seats are not for me just wondering why having a free row ( no 15) of exit seats in the flight from Dubai to Zanzibar i needed to pay for it and on my way back row 15 was free of charge? one way charge one way not? something is far from easy to understand..and why having a combined flights (Emirates and Flydubai) i couldnt check in online? and will i get any response?"