Seat is not as wide as it was before corona . Some of screen to are not functioning . Request variety food rather than many type of alcohols .
One thing I noticed was that food options wise most people opted for vegetarian option and that caused some shortage of veg meal. In my opinion if there is bitter paneer as the veg option then there should be butter chkn as the non veg option. Not a completely different cuisine. AlsoThe staff was more courteous on the way to dubai from chicago than from Chicago to Dubai.
Emirates now started with popup adds in ICE for duty free discount which is very annoying
meal portion used to be bigger.
Výhody: "Entertainment always the best!!! The spacious seat and quick check in system"
Nevýhody: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Výhody: "Lay flat beds and vegetarian food"
Výhody: "Nothing to say"
Nevýhody: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Výhody: "Double seat on economy class upper deck"
Nevýhody: "Flew airbus 380 all the way and it was super comfortable!"
Výhody: "Fabulous flight and trip to Australia"
Výhody: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Nevýhody: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Nevýhody: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Výhody: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Nevýhody: "everything was mostly fine"
Výhody: "My first flight with Emirates. Excellent all round"
Nevýhody: "Food was pretty bad."
Výhody: "I had plenty of space"
Nevýhody: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Výhody: "Smooth flight, courteous staff"
Výhody: "What I like is the food served, the entertainment, and the toilet."
Nevýhody: "Their services has drop, which is quite sad. As I heard from my Friend that Emirates is the best, but it seems not."
Nevýhody: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Výhody: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Nevýhody: "Cannot think of anything I dint like"
Výhody: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Nevýhody: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Výhody: "The staff was excellent"
Nevýhody: "The wet bun for a snack was terrible."
Nevýhody: "Emirates chairs couldn't decline recline"
Nevýhody: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Nevýhody: "Flight change"
Výhody: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Nevýhody: "Would like to put my feet up in front of me."
Výhody: "Movie choices"
Nevýhody: "Checkin services Staff attitude"
Nevýhody: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Výhody: "It felt comfortable."
Výhody: "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
Nevýhody: "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
Nevýhody: "They are lied about my hotel I was airport 12 with out room"
Výhody: "The entertainment, seats, and food were all good."
Nevýhody: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Výhody: "The aircraft windows were clean, that's about it!"
Nevýhody: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Nevýhody: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Výhody: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Nevýhody: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Výhody: "Emirates flight and on flight services were Superb!"
Nevýhody: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Výhody: "Overall experience was good"
Nevýhody: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Nevýhody: "The crew was not enough for so many people, they looked stressed and some of them were not very nice. The seat spaces were too small for such a long trip (13 hrs) + we had 1 hour delay in Dubai."
Výhody: "The crew were friendly."
Nevýhody: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Nevýhody: "Slow cleanup after food service."
Výhody: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Výhody: "Crew were Great, With great service"
Výhody: "Amazing trip Qatar airline is great"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Very pleasant and comfortable flight with QA."
Výhody: "Crew was excellent"
Nevýhody: "Food could be better and please offer drinks before you serve meals like European air lines."
Výhody: "The crew was amazing and seat very comfortable."
Nevýhody: "If I did not have to spent night in Doha waiting for connecting flight."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Great food and service. I like the short layover / transit time."
Nevýhody: "Multiple security from Doha to Chicago. One should be sufficient."
Výhody: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Nevýhody: "Providing better food and movie"
Výhody: "The crew was very nice, courteous and helpful"
Nevýhody: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Výhody: "Crew was exceptional. QSuite very comfortable."
Výhody: "Good aircraft, crew attentive."
Nevýhody: "Food was poor."
Výhody: "Q-suites and business class flight crew."
Nevýhody: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Výhody: "exellent in everything"
Nevýhody: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Same as above"
Nevýhody: "Same as above"
Výhody: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Výhody: "All good thank you + food and crew and entertainment"
Nevýhody: "All good thanks"
Nevýhody: "Lack of crowd control at the gate during boarding. Ihad to"
Nevýhody: "they need to do family section"
Nevýhody: "light breakfast and light snacks for an 8-hour flight? come on!"
Výhody: "Crew helped with my bags."
Nevýhody: "Lack of film choice"
Výhody: "Complimentary upgrade to business class."
Nevýhody: "Dirty old plane"
Výhody: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Nevýhody: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Výhody: "Much of your service is excellent!"
Nevýhody: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Nevýhody: "qatar airlines has some old airplanes foods are not good"
Nevýhody: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Výhody: "Respect the scheduel and well organize."
Nevýhody: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Výhody: "Everyone on board was pleasantly and helpful and that goes a long way."
Výhody: "Comfortable wide seats, good service"
Výhody: "Very friendly flight staff."
Nevýhody: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Výhody: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Nevýhody: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Výhody: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Nevýhody: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Výhody: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Nevýhody: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Výhody: "Again, the flight attendants were so sweet and nice and hospitable."
Nevýhody: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."
Výhody: "Crew did their best"
Nevýhody: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Nevýhody: "No Chinese food to choose"
Výhody: "Check in was easy"
Nevýhody: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Výhody: "Very good attentive service"
Výhody: "every thing was good bout only test of kook food was not good."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Nevýhody: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Výhody: "The crew is cery helpful, professional and the food is amazing"
Nevýhody: "Wifi shows up and u get connected but does not work"
Výhody: "Two things stood out. 1. The flight attendants were amazingly helpful in making sure the luggage was placed in overhead bins. 2. They gave out kits with a toothpaste and brush even for economy class! Nice service overall. Polite and efficient."
Nevýhody: "Istanbul airport leaves much to be desired."
Výhody: "Television options are great."
Nevýhody: "Food was unrecognizable. No leg room"
Výhody: "Great choice of recently released movies."
Výhody: "All was great, until..."
Nevýhody: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Nevýhody: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Výhody: "The crew was very helpful."
Nevýhody: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Výhody: "Will never buy ticket with you"
Nevýhody: "Bad service and flight"
Výhody: "The meals and in flight entertainment."
Nevýhody: "I needed more leg room. I felt squeezed"
Výhody: "As always Turkish Airlines has exceptional service"
Výhody: "Service and team"
Výhody: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Nevýhody: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "nothing really special"
Nevýhody: "Food is very Poor Seats are cramped and uncomfortable"
Nevýhody: "As well as being bumped to a flight seven hours later because of a late first leg, encouraged to switch to trade with a heavy guy for a middle seat. 9 hours to NY is a long time to lose the who-gets-an-armrest game on both sides."
Výhody: "Feeding and taking good care of passeger by giving out naccessary information promptly . Thank you again."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Nevýhody: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Výhody: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Nevýhody: "I could not change the stars above."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "crew was very very nice!"
Nevýhody: "not enough leg room"
Nevýhody: "after plane landed, we stayed one (1) hour on the run way till the plane could find a gate to pull into. After as 14 hour flights, this was the icing on the cake!!!"
Výhody: "Employees were very helpful. Service was great."
Nevýhody: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
Nevýhody: "They had to reset the entertainment system multiple times"
Výhody: "Great staff!!"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Bathrooms need more attention from the crew because some passengers do not clean after use. I saw whole stack of seat cover papers laying on the floor through out the 13 hours of flight."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "Flight was in time, comfortable, fantastic service"
Nevýhody: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
Výhody: "the entertainment, the food, the service"
Nevýhody: "everything was perfect"
Výhody: "Food and entertainment system"
Nevýhody: "Heat on the airplane."
Výhody: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Nevýhody: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "All the movie options, the great food, the great service, and the timeliness of arrival."
Nevýhody: "Nothing, it was great!"
Výhody: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Výhody: "Cabin crew was quite attentive."
Nevýhody: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Výhody: "Helpful cabin crews"
Nevýhody: "Interval between servings of meal is too long"
Výhody: "Free blockbuster movies. Two meals. And a in-flight comfort bag that included a variety of things including, an eye mask and slippers. Always came around with drinks."
Výhody: "The price, wonderful service, plenty of good food. Great entertainment selection"
Nevýhody: "I wish there was a little more leg room, specially for such a long flight."
Výhody: "Entertainment is excellent"
Nevýhody: "There is no room for people on the plane, my luggage has been left istanbul"
Swift clean friendly on time
Nevýhody: "Allow business passenger to use front bathroom."
Nevýhody: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Nevýhody: "Wifi on klm"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Výhody: "The crew was pleasant"
Nevýhody: "Baggage checkin & flight boarding was slow & disorganized."
Nevýhody: "I congratulate the KLM crew!"
Výhody: "Comfortable seat, great crew."
Nevýhody: "Flight delayed, no USB port and no entertainment"
Výhody: "Crew were great"
Výhody: "Great plane and staff"
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Výhody: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nevýhody: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Nevýhody: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Lovely crew, very helpful"
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Nevýhody: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Výhody: "Nice people and good service"
Nevýhody: "Not much"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Everything excellent. Comfortable seats in business."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Výhody: "Arrived Early!"
Nevýhody: "Left Late :-)"
Výhody: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Nevýhody: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Nevýhody: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Výhody: "Friendly staff"
Nevýhody: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Nevýhody: "Bit cramped for space"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Nevýhody: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Výhody: "The flight was great."
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "quick and relaxed"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Very little if any."
Nevýhody: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Nevýhody: "See above"
Výhody: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Nevýhody: "Nothing. This is filler text to meet the min. characters."
Výhody: "Atmosphere, crew were very professional and friendly"
Nevýhody: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Výhody: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Nevýhody: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Výhody: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Nevýhody: "Cabin noise and air conditioning too cold, didn't sleep well"
Nevýhody: "I missed my flight because of MU"
Pleasant flight, was delayed 3 1/2 hours
Výhody: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Nevýhody: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Výhody: "Crew was pleasant."
Nevýhody: "Very old plane with seatback screens or USB ports for charging."
Výhody: "I got there"
Nevýhody: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Výhody: "Lots of movie choices."
Nevýhody: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Výhody: "Lost my baggage"
Nevýhody: "Same as above. Seats very narrow. But enough leg room"
Výhody: "The staff was professional and friendly. The waits were short on boarding."
Nevýhody: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Výhody: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Nevýhody: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Výhody: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Nevýhody: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Výhody: "Crew was very friendly and efficient"
Nevýhody: "Food menu from Finland to Chicago could use a few more choices"
Výhody: "the food provided under gluten-free food"
Výhody: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Nevýhody: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."
Výhody: "Great service, staff and punctuality"
Nevýhody: "The food was soggy and overheated"
Nevýhody: "They run out of food choices by the time they got to me."
Výhody: "Service, staff, food and beverages all excellent"
Nevýhody: "Seat was just a little hard when lying on my side"
Nevýhody: "We didn't get from Helsinki to Dublin we were redirect via Paris."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "Great service and great food."
Nevýhody: "The long hours"
Výhody: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Nevýhody: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Výhody: "Spacious plane"
Nevýhody: "Could not select convenient seats with companion, food and entertainment very mediocre"
Výhody: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Nevýhody: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Nevýhody: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Nevýhody: "No space on the aircraft. It was very cold the entire flight. Staff wasn't responsive to ewquests"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Sorry I like the price ...."
Nevýhody: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
Nevýhody: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Výhody: "Not much."
Nevýhody: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Nevýhody: "I have no complaints at all...."
Výhody: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Nevýhody: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."
Výhody: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Nevýhody: "Routine airline food."
Výhody: "Crew staff pleasant although did not particularly take the initiative to help customers."
Nevýhody: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Nevýhody: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Nevýhody: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Výhody: "Finnair is always a pleasure and Helsinki is an attractive and well-run airport."
Výhody: "Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience."
Nevýhody: "The food - well it's airline food - ok but nothing exceptional."
Výhody: "Wonderful service and care from crew."
Výhody: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
Nevýhody: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
Nevýhody: "Food wasn't very good"
Výhody: "Good leg room."
Nevýhody: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Výhody: "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter."
Nevýhody: "What didn't I like? I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair. Actually, I was on an American Airlines flight."
Výhody: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Nevýhody: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."
Výhody: "Very friendly staff, smooth ride and information provided"
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Nevýhody: "We waited for 3 1/2 hours in the plane before taking off. We ended up landing with a 3-hour delay."