Výhody: "Crew were Great, With great service"
Výhody: "Amazing trip Qatar airline is great"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Very pleasant and comfortable flight with QA."
Výhody: "Food was good and crew"
Nevýhody: "Old aircraft from Doha to Dhaka."
Výhody: "The crew was amazing and seat very comfortable."
Nevýhody: "If I did not have to spent night in Doha waiting for connecting flight."
Výhody: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Nevýhody: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Great food and service. I like the short layover / transit time."
Nevýhody: "Multiple security from Doha to Chicago. One should be sufficient."
Výhody: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Nevýhody: "Providing better food and movie"
Výhody: "Crew was exceptional. QSuite very comfortable."
Výhody: "Good aircraft, crew attentive."
Nevýhody: "Food was poor."
Výhody: "Q-suites and business class flight crew."
Nevýhody: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Výhody: "exellent in everything"
Nevýhody: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Výhody: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Nevýhody: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Nevýhody: "Nothing disposable about the airline but booling process gave me a headace"
Výhody: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Nevýhody: "light breakfast and light snacks for an 8-hour flight? come on!"
Výhody: "Crew helped with my bags."
Nevýhody: "Lack of film choice"
Výhody: "Complimentary upgrade to business class."
Nevýhody: "Dirty old plane"
Výhody: "Helpful staffs and great stewardess!"
Nevýhody: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Výhody: "Great service. Easy. Comfortable."
Nevýhody: "Only 2.5 meals in 16 hours!"
Nevýhody: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Výhody: "Much of your service is excellent!"
Nevýhody: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Nevýhody: "qatar airlines has some old airplanes foods are not good"
Nevýhody: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Výhody: "Respect the scheduel and well organize."
Výhody: "Everyone on board was pleasantly and helpful and that goes a long way."
Výhody: "Comfortable wide seats, good service"
Výhody: "Very friendly flight staff."
Nevýhody: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Výhody: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Nevýhody: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Výhody: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Nevýhody: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Nevýhody: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Výhody: "The entire Qatar crew was very attentive and accommodating."
Nevýhody: "Requested isle seat from DOHA to Houston but was issued middle seat."
Výhody: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Nevýhody: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Výhody: "Again, the flight attendants were so sweet and nice and hospitable."
Nevýhody: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."
Výhody: "Crew did their best"
Nevýhody: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Nevýhody: "No Chinese food to choose"
Výhody: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Nevýhody: "Food menu wasnt good."
Výhody: "Very good attentive service"
Nevýhody: "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
Výhody: "Entertainment always the best!!! The spacious seat and quick check in system"
Nevýhody: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Výhody: "Double seat on economy class upper deck"
Nevýhody: "Flew airbus 380 all the way and it was super comfortable!"
Výhody: "The crew were attentive and friendly."
Výhody: "Relaxing Cabin crew were awesome"
Nevýhody: "Not that I can think if"
Výhody: "Fabulous flight and trip to Australia"
Výhody: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Nevýhody: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Výhody: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Nevýhody: "everything was mostly fine"
Výhody: "My first flight with Emirates. Excellent all round"
Výhody: "Great flight"
Nevýhody: "Food was pretty bad."
Výhody: "Smooth flight, courteous staff"
Nevýhody: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Výhody: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Nevýhody: "Cannot think of anything I dint like"
Výhody: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
Nevýhody: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
Výhody: "Flights on time /comfy seats and crew"
Nevýhody: "One particular airhostess was little rude ..too much wait time in Dubai"
Výhody: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Nevýhody: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Výhody: "The staff was excellent"
Nevýhody: "The wet bun for a snack was terrible."
Nevýhody: "Emirates chairs couldn't decline recline"
Nevýhody: "The flight was delayed for more than the estimated time"
Nevýhody: "Flight change"
Výhody: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Výhody: "Movie choices"
Nevýhody: "Checkin services Staff attitude"
Výhody: "It felt comfortable."
Výhody: "THE ICE"
Nevýhody: "Luggage handling for overwait hand luggages"
Výhody: "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
Nevýhody: "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
Nevýhody: "They are lied about my hotel I was airport 12 with out room"
Výhody: "The entertainment, seats, and food were all good."
Nevýhody: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Výhody: "The aircraft windows were clean, that's about it!"
Nevýhody: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Nevýhody: "Everything was great"
Nevýhody: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Nevýhody: "I have to cancel on the counter because me and fianse donor have visa"
Výhody: "I got bumped up to business class. Excellent service"
Nevýhody: "I stayed in line for 4 hours to get checked it."
Nevýhody: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Výhody: "I had an empty seat next to me"
Nevýhody: "A big lady sat in the empty seat because it was on the isle....dang it"
Výhody: "Emirates flight and on flight services were Superb!"
Nevýhody: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Výhody: "Overall experience was good"
Nevýhody: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Výhody: "The crew was both plentiful and friendly, both on the ground and in the air. The entertainment choices were outstanding - the best I've ever seen, including first class on other airlines. The food was excellent."
Nevýhody: "Nothing. Great service, great food, great airline."
Výhody: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Nevýhody: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
Nevýhody: "The crew was not enough for so many people, they looked stressed and some of them were not very nice. The seat spaces were too small for such a long trip (13 hrs) + we had 1 hour delay in Dubai."
Nevýhody: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Výhody: "on borad crew Food entertainment plane"
Nevýhody: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Nevýhody: "Slow cleanup after food service."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Nevýhody: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Nevýhody: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
Nevýhody: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Výhody: "Television options are great."
Nevýhody: "Food was unrecognizable. No leg room"
Výhody: "Staff & food were excellent."
Nevýhody: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Výhody: "The food was nice, seat was comfortable"
Nevýhody: "Flight attendants never come back on my query, even after asking to 2 crews"
Nevýhody: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Výhody: "The food is ok as is the entertainment on board."
Nevýhody: "The crew could be nicer and more responsive"
Výhody: "Will never buy ticket with you"
Nevýhody: "Bad service and flight"
Výhody: "We did not like anything about the flight."
Nevýhody: "We did not like anything about the trip to Houston from Istanbul. To sart with, we were told by Turkish Airline staff to go to the gate more than 1 hour EARLIER than the flight to Houston. Once we arrived at the gate, we were told "I cannot help you with anything about your flight. That is another department" and we to wait our turn and wait for someone to take us down the jetway. We waited for 75 minutes (1.25 hours) until after EVERY OTHER PASSENGER was on board. The flight attendant was unresponsive to us, talked down to my husband and me in a way that was insulting, rude, demeaning and very nasty. When another passenger complained that he did not get the seat that the attendant just changed for him, FOUR flight attendants helped him - one person got on the phone with someone (I don't know who), another went down to his seat to see where he was sitting. Yet another came and tried to explain why they couldn't help and finally a fourth tried to speak with another attendant on board. Whether or not his problem was solved, I don't know, but this was in the middle of our conversation (with only one attendant, I will add), and so his attention was taken away from us and put on him. Our seats were changed from seats closest to the bathroom to the middle of the plane. My husband cannot walk so 14 rows walking was not possible. I will say that finally, it took three volunteers who offered their seats to us to sit near the much needed bathroom. Regarding being seated near the bathrooms, when we asked for an aisle chair (that they told us they had on board) we were told to "stand there. we will get one in around 10 minutes). And, the wheelchair was sent all the way to the BAGGAGE CLAIM and NOT GATE CHECKED, when we arrived in Houston, we can clearly see the frame is bent, the wheels are out of alignment and the brake is also bent out of shape. The wheelchair is a custom made chair just for my husband. We will be sending Turkish Airlines the bill for a new chair if it cannot be repaired. I hope you can see to address these problems. I am not hopeful it is not normally like this for Jews who wear their head coverings. We would welcome a further conversation about our experience in hopes that others do not have the same one we did. Vivian and Henry Blum"
Výhody: "The meals and in flight entertainment."
Nevýhody: "I needed more leg room. I felt squeezed"
Výhody: "Service and team"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "great entertainment, good service, middle chair was empty so very comfortable"
Nevýhody: "extreme delays! sitting in the plane for 2 hours can be very frustrating"
Výhody: "nothing really special"
Nevýhody: "Food is very Poor Seats are cramped and uncomfortable"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Everything was good except boarding. Boarding should be from a proper gate rather than from a bus"
Nevýhody: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
Výhody: "not much"
Nevýhody: "flight delays, lost bag, did not get delivered for over two days"
Výhody: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Nevýhody: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Výhody: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Nevýhody: "I could not change the stars above."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "crew was very very nice!"
Nevýhody: "not enough leg room"
Nevýhody: "They had to reset the entertainment system multiple times"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "Flight was in time, comfortable, fantastic service"
Nevýhody: "I woke up twice due to too warm cabin."
Výhody: "Landed at right time."
Nevýhody: "Check in service at SFO airport was really poor. Leg space is not good."
Výhody: "the entertainment, the food, the service"
Nevýhody: "everything was perfect"
Výhody: "Overall great airline"
Nevýhody: "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."
Výhody: "that we got to check in 2 bags"
Nevýhody: "-lost one of my bags"
Výhody: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Nevýhody: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "All the movie options, the great food, the great service, and the timeliness of arrival."
Nevýhody: "Nothing, it was great!"
Výhody: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Nevýhody: "The staff at Istanbul offices are mostly very rude and disrespectful. They don't care much about the customers and gave me and others a hard time. Racism also came out strongly and I wish they would assess situations before jumping into conclusions."
Výhody: "Helpful cabin crews"
Nevýhody: "Interval between servings of meal is too long"
Výhody: "Free blockbuster movies. Two meals. And a in-flight comfort bag that included a variety of things including, an eye mask and slippers. Always came around with drinks."
Výhody: "The food and drinks were excellent."
Nevýhody: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Nevýhody: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."
Výhody: "Courteous staff, good food, good entertainment options for the kids, clean bathrooms."
Nevýhody: "Headphones are horrible (bring your own noise cancelling ones). There was a large family of over 30 people who made the flight into a circus. They were loud, rowdy, sick (everyone - from infants to the elderly in the group were hacking and coughing), spilled their drinks, were rude to the staff and kept congregating in the middle of the aisles. There has to be a law against such behavior."
Výhody: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Nevýhody: "No suggestions."
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Flight was on time."
Nevýhody: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Výhody: "The crew was pleasant"
Nevýhody: "Baggage checkin & flight boarding was slow & disorganized."
Nevýhody: "I congratulate the KLM crew!"
Výhody: "Comfortable seat, great crew."
Nevýhody: "Flight delayed, no USB port and no entertainment"
Výhody: "Crew was great and helpful despite oversight in my special meal."
Nevýhody: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Výhody: "Crew were great"
Výhody: "Great plane and staff"
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Nevýhody: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Výhody: "The crew was amazing and the food was great."
Nevýhody: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Lovely crew, very helpful"
Výhody: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nevýhody: "Transfer point needs upgrade."
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Nevýhody: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Nevýhody: "My suitcase didn't come with the airline."
Výhody: "Nice people and good service"
Nevýhody: "Not much"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Everything excellent. Comfortable seats in business."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Customer service"
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Výhody: "Arrived Early!"
Nevýhody: "Left Late :-)"
Nevýhody: "The streaming service didn’t work"
Výhody: "Friendly staff"
Nevýhody: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Výhody: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nevýhody: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Nevýhody: "Bit cramped for space"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Výhody: "The flight was great."
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "quick and relaxed"
Výhody: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Nevýhody: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Very little if any."
Nevýhody: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Nevýhody: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Výhody: "The crew service is impeccable. Ground services very friendly and professional."
Nevýhody: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Nevýhody: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Atmosphere, crew were very professional and friendly"
Nevýhody: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Výhody: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Nevýhody: "Cabin noise and air conditioning too cold, didn't sleep well"
Nevýhody: "I missed my flight because of MU"
Výhody: "The flight crew were kind, polite, and attentive."
Nevýhody: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Výhody: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Výhody: "Lots of movie choices."
Nevýhody: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Výhody: "Lost my baggage"
Nevýhody: "Same as above. Seats very narrow. But enough leg room"
Výhody: "The blueberry juice was good!!"
Nevýhody: "Sitting by the bathrooms. There weren’t even pretzels."
Nevýhody: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Výhody: "The staff was professional and friendly. The waits were short on boarding."
Nevýhody: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Výhody: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Nevýhody: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Výhody: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Nevýhody: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Výhody: "the food provided under gluten-free food"
Výhody: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Nevýhody: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."
Výhody: "Great service, staff and punctuality"
Nevýhody: "The food was soggy and overheated"
Výhody: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Nevýhody: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
Výhody: "Service, staff, food and beverages all excellent"
Nevýhody: "Seat was just a little hard when lying on my side"
Nevýhody: "Completely destroyed our itenerary"
Nevýhody: "We didn't get from Helsinki to Dublin we were redirect via Paris."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "Great service and great food."
Nevýhody: "The long hours"
Výhody: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Nevýhody: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Nevýhody: "I don't understand when a reason for flight delay is no aircraft. Wasn't it a scheduled flight? The €8 voucher is only enough to buy one glass of juice."
Výhody: "Spacious plane"
Nevýhody: "Could not select convenient seats with companion, food and entertainment very mediocre"
Výhody: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Nevýhody: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Nevýhody: "No space on the aircraft. It was very cold the entire flight. Staff wasn't responsive to ewquests"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Sorry I like the price ...."
Nevýhody: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
Nevýhody: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Výhody: "Not much."
Nevýhody: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Nevýhody: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."
Výhody: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Nevýhody: "Routine airline food."
Výhody: "Crew staff pleasant although did not particularly take the initiative to help customers."
Nevýhody: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Nevýhody: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Nevýhody: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Výhody: "Finnair is always a pleasure and Helsinki is an attractive and well-run airport."
Výhody: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Nevýhody: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Výhody: "Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience."
Nevýhody: "The food - well it's airline food - ok but nothing exceptional."
Výhody: "Wonderful service and care from crew."
Výhody: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
Nevýhody: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
Nevýhody: "Food wasn't very good"
Výhody: "Good leg room."
Nevýhody: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Výhody: "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter."
Nevýhody: "What didn't I like? I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair. Actually, I was on an American Airlines flight."
Výhody: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Nevýhody: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."
Výhody: "Very friendly staff, smooth ride and information provided"
Nevýhody: "This is 2016 and to have planes that don't have in seat screens for entertainment is ridiculous. This was over a 9 hour flight. Won't choose your airline again because of this."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Nevýhody: "We waited for 3 1/2 hours in the plane before taking off. We ended up landing with a 3-hour delay."
Nevýhody: "The upgrade to World Traveler Plus was $330.00 and worthless. They assured me Business Class food service. NOT TRUE. You get the usual coach class prison-type food. Non-existent flight crew service (I got one mini can of Coke the entire flight). Cramped seat next to noisy bathroom. Whole experience was bad."
Výhody: "I liked the food and the service. It was a packed plane but I was well attended to. Would fly again."
Nevýhody: "Slightly long line at the Madrid airport for check in. I wasn't able to check in online but I got there early and it wasn't an issue."