Friendly staff. Could improve on the leg room.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Airplane flight is good,nice and clean
They need to have a restroom in that big room that they seat you in before boarding.
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Výhody: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Nevýhody: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Výhody: "Food, service"
Nevýhody: "The space"
Výhody: "Great seating"
Nevýhody: "Free internet in long flights"
Nevýhody: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Výhody: "Newer Aircraft and very convenient"
Nevýhody: "I dont see any thing to improve"
Nevýhody: "No complain . It’s singapore airlines"
Nevýhody: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Výhody: "Seats with entertainment"
Výhody: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Nevýhody: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Výhody: "Boarding went smoothly, crew extremely curtious and helpful."
Nevýhody: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Výhody: "Lie-flat seats in business class"
Nevýhody: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Výhody: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Nevýhody: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Výhody: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Nevýhody: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Výhody: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Nevýhody: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Výhody: "Spacious economy class seating and great service"
Výhody: "Flight crew, food, boarding and entertainment great."
Nevýhody: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Výhody: "The trip was uneventful, with the usual excellent service."
Nevýhody: "Delayed 2 hours behind schedule"
Nevýhody: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Výhody: "Everyone was very attentive and nice. The leg room is decent ."
Nevýhody: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Nevýhody: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Výhody: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Nevýhody: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Výhody: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Nevýhody: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Výhody: "Crew very good as was entertainments system"
Nevýhody: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Výhody: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Výhody: "New movies! Yes!"
Nevýhody: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Nevýhody: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Výhody: "clean aircraft and friendly cabin crew"
Nevýhody: "uncomfortable seats, average meals, poor infotainment selection"
Výhody: "The wonderfully kind and friendly air hosts and hostesses"
Výhody: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Nevýhody: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Nevýhody: "Business cabin is not as good as the Air France one"
Výhody: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Nevýhody: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Nevýhody: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Výhody: "Great food, friendly staff, on time... what else do you need?"
Výhody: "The crew were all very polite, well mannered, and helpful."
Nevýhody: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Výhody: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Výhody: "Customer service , crew was nice"
Nevýhody: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Výhody: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Nevýhody: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Výhody: "It was convenient"
Nevýhody: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Výhody: "Awesome crew and food"
Nevýhody: "Seats were not comfortable.."
Food could have been better..
Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
Výhody: "Amazing crew i must give it to them... super hospitality."
Nevýhody: "for now non, may be later after much observations, other than that... it was excellent !!"
Výhody: "Private cabins in business class"
Nevýhody: "Better control over boarding process"
Výhody: "Excellent crew and great food."
Výhody: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Nevýhody: "Leg-space between seats specifically when the person in front of you reclines"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Great crew, great customer service by phone, great food and entertainment."
Nevýhody: "Boarding and deplaning took ages, but don't they always?"
Výhody: "Crew was terrific. Great service. New aircraft are comfortable too."
Nevýhody: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Výhody: "Amazing staff, clean plane, good food, comfortable seats in business"
Nevýhody: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Nevýhody: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Výhody: "Food and leg room"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Nevýhody: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Výhody: "I got a very good seat."
Nevýhody: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Výhody: "The Crew were excellent, friendly, professional and attentative."
Nevýhody: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Výhody: "Flight was on time, touch down smooth"
Nevýhody: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Výhody: "Seat where comfortable and thank needed more leg space"
Nevýhody: "Good was poor bcz going and back was same menu of choice of food."
Nevýhody: "Will fly in a bit.still in Qatar airport waiting for my flight"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Polite crew, food was pretty good."
Nevýhody: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Výhody: "Very impressed with the service. Very friendly staff"
Nevýhody: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Výhody: "Friendly staff"
Nevýhody: "The food was very poor"
Výhody: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Nevýhody: "The seats were very uncomfortable. Food was less than mediocre."
Výhody: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Nevýhody: "No complaints."
Výhody: "All of it was great!"
Výhody: "Dedicated to customer service"
Výhody: "Boarding was orderly and tinely. Seats were confortable."
Nevýhody: "No internet on-board and terrible food."
Nevýhody: "Main course is not enough"
Nevýhody: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Výhody: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Nevýhody: "I did not have wifi available from Doha-Johannesburg"
Výhody: "Great on board bar"
Výhody: "Good entertainment choices"
Nevýhody: "One of the rudest check-in staff I have ever dealt with"
Výhody: "Great service. Easy. Comfortable."
Nevýhody: "Only 2.5 meals in 16 hours!"
Výhody: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Nevýhody: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Výhody: "Not much"
Nevýhody: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Nevýhody: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Nevýhody: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Výhody: "Service was very good"
Výhody: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Nevýhody: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Výhody: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Nevýhody: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Výhody: "Food came out 1 am melb time ,2 hours after departure ."
Výhody: "Roomy seats & clean appearance and modern cabin."
Nevýhody: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Nevýhody: "There was no water in the flight's restrooms"
Výhody: "Great Crew, seat space was great too"
Nevýhody: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
I like the service, meals, collection of movies songs and Quran the airplane was clean and the landing was smooth means the pilot was very experienced Thank you
All well everything was good trained staff
Výhody: "Check in was okay."
Nevýhody: "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
Výhody: "The crew was nice, and there was sufficient overhead space for my bag."
Nevýhody: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
Výhody: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Nevýhody: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Nevýhody: "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
Nevýhody: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Výhody: "Everything was outstanding"
Nevýhody: "Nothinng really"
Výhody: "the seats, the window"
Nevýhody: "fliglth to short"
Výhody: "Loved the spaciuos seats and great leg room. Food superb!"
Nevýhody: "Annoying passenfer who peobably drank too much"
Výhody: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Nevýhody: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Výhody: "The journey ending"
Nevýhody: "The length of travel!"
Výhody: "Airbus from Melbourne to Dubai is very comfortable for a long haul flight"
Výhody: "Travelled Business Class - a great experience."
Nevýhody: "Slow to board."
Výhody: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Nevýhody: "The delay in boarding! It’s hard work when traveling with a toddler."
Výhody: "I forgot my laptop in the flight and called almost inertial but could not find it yet."
Výhody: "Price, comfort, ice, food and drinks"
Nevýhody: "I just don’t like discomfort of others moving their seat back."
Výhody: "Very comfortable flight in A380"
Nevýhody: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
Výhody: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Výhody: "The food was good and the service was great. I also had a great seat in the front row."
Nevýhody: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Výhody: "Awesome plane, lovely cabin crew, overall went above and beyond to make it as best a flight they could for us! I will definitely fly (and prioritise) emirates as a preferred airline from now on."
Výhody: "Good food, great entertainment, comfy seats"
Nevýhody: "No tea only coffee. No extra drinks. Crew unenthusiastic. Fewer decent English movies. Will be looking elsewhere after 14 years of being emirates-loyal."
Výhody: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Výhody: "It was a good flight and was able to rest a bit."
Nevýhody: "Seat size is horrible. Will not be flying Emirates next time, instead will fly Qatar."
Výhody: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Nevýhody: "boarding was rather disorganized mob scene"
Nevýhody: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."
Výhody: "So roomy on the a380 Vegetarian food great"
Výhody: "On time departure"
Nevýhody: "No food at all, the same flight in the other direction had food."
Výhody: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Výhody: "Attentive service, had a special treat for me as it was my birthday."
Výhody: "Very comfortable flight. Had a few hours sleep also. Very happy."
Výhody: "Excellent entertainment on a comfortable sized tv screen."
Nevýhody: "More beverages would be nicer."
Výhody: "Cabin crew service was good, couple were too good Too good"
Nevýhody: "Streamline boarding process"
Výhody: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."
Výhody: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Nevýhody: "Boarding was a bit disorganized."
Výhody: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
Nevýhody: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."
Výhody: "Kids meals, activity packs, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old)."
Nevýhody: "This particular 6hr flight had an entertainment system that was a little bit older, but still good."
Výhody: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Výhody: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Nevýhody: "Nothing comes to mind."
Nevýhody: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
Výhody: "The food was good."
Nevýhody: "The bathrooms were dirty and some of the staff were unprofessional. they dropped food boxes and trays on passengers including me."
Nevýhody: "Slow cleanup after food service."
Nevýhody: "Slow cleanup after food service."
Výhody: "Hospitality and vegetarian food Maintaining the timings"
Výhody: "Everything seemed to run smoothly and efficiently, from boarding to disembarkation."
Nevýhody: "The snack offered on board was quite small."
Výhody: "Quick boarding"
Nevýhody: "Plane was delayed. Second Virgin flight in a row for me."
Nevýhody: "It's a short 50 min flight, can't ask for anything more."
Nevýhody: "Bag drop was a mess in flight was great"
Výhody: "Movies good Boarding and luggage retrieval good"
Nevýhody: "Arrived an hour late Was another passengers fault tho but annoying"
Výhody: "Short flight, and getting a meal made it go faster"
Nevýhody: "Can’t really think of anything"
Výhody: "Crew was amazing"
Nevýhody: "Nothing, great flight"
Výhody: "Always on time, good range of movies/shows and free wifi"
Nevýhody: "Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!"
Nevýhody: "Lounge is disorganised with bad coffee"
Výhody: "Flight attendants were friendly and responsive."
Nevýhody: "1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time."
Výhody: "Crew was friendly and helpful"
Nevýhody: "Food wasn’t the best... no water bottles provided... chronically thirsty on that flight."
Nevýhody: "On time boarding and availability of inflight entertainment."
Výhody: "Excellent service"
Výhody: "The virgin lounge."
Nevýhody: "Bit more variety."
Výhody: "Left and arrived on time. The plane was nice and clean"
Nevýhody: "Nothing. It was all good"
Výhody: "fast boarding"
Nevýhody: "better movies"
Nevýhody: "Présence of entertainment"
Nevýhody: "Could not add baggage online"
Výhody: "Quick easy painless and on time"
Výhody: "Took off on time. Landed in time. Crew great"
Nevýhody: "Food was really bad. Couldn't take a second bite. Avoid the beef stir fry."
Výhody: "Same as above"
Nevýhody: "Same as above"
Výhody: "Overall good in flight service."
Nevýhody: "Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats."
Výhody: "Seats, entertainment, meals."
Nevýhody: "Late out of the gate. Missed connecting flight."
Nevýhody: "In spite of the instructions I was served meat ."
Výhody: "The boarding process, on board entertainment, and the flight condition were good."
Nevýhody: "I ordered Muslim meal for myself and Asian vegetarian meals for my daughter. While going to Australia they provided Asian vegetarian meals for my daughter and said they forgot to get the Muslim meal. The air hostess said she will look into this so that it would not repeat. During my return from Australia they did not provide Asian vegetarian for my daughter and no Muslim meal for me. And the air host said they would look into this and see that it does not happen during my return. I said this is the return trip. They provided some vegetarian food that not good. And during the return there was no vegetarian choices for the breakfast. The air host didn't even bother to ask my daughter about the food. Very sad."
Výhody: "On time flight."
Nevýhody: "Minimal amenities"
Výhody: "Comfortable seats and friendly staff"
Výhody: "Wonderful experience from check in, to inflight crew and quickness of receiving bags. Would fly with Virgin Australia anytime."
Výhody: "The staff was extremely friendly!"
Nevýhody: "I wish there was entertainment, but it's understandable that it does not exist on domestic flights."
Výhody: "Very quick flight - after all the other hours spent in the air this was most welcome."
Nevýhody: "There was no entertainment."
Výhody: "Excellent legroom in economy - seemed to be more than the 32" stated. Also, the seat was comfortable and the food was excellent on this long flight (MEL-LAX). Overall, a better experience than any US carrier we've flown."
Výhody: "Rebooked on earlier flight and it was early!"
Výhody: "The crew, the food, the overall experience was positive and pleasurable - especially since it was a 14 hour flight. Thank you!"
Nevýhody: "The seats cushions - not the width of the seats or arm rests, but the cushions themselves could use some additional padding. I used a few blankets and pillow for extra comfort but that's the only negative I can think of. Again it was a 14 hour flight. Thanks! :-)"
Výhody: "friendly staff"
Nevýhody: "way too noisy from the engines--was very draining horrible space in economy--jammed packed like cattle-this alone may cause me not to fly you again"
Nevýhody: "Delayed flight Inaccurate baggage carousel information Lack of communication from Virgin"
Výhody: "Very roomy and comfortable seats, which was important on a 15 hour flight! Great service, good food, endless supply of drinks ( water) . Bathrooms were kept clean and neat the entire flight. Great experience overall"
Výhody: "Friendly service and they gave me an exit row seat!"
Výhody: "Boarding was good"
Nevýhody: "Breakfast was a muesli bar but only half the size. Over all it felt like a budget airline. i will not spend extra money to fly Virgin Airlines again."
Výhody: "Staff friendly"
Nevýhody: "Entertainment old, seats uncomfortable"
Výhody: "Liked that they boarded from front and back"
Nevýhody: "My flight was cancelled and changed to two hours later with only 5 hours notice."
Nevýhody: "I would have liked to know about the virgin entertainment app ahead of time. By the time the captain announced the option to use the app it was too late to download."
Výhody: "I didnt like anything because i didnt flight because of your shitty company that didnt tell me about my decline"
Výhody: "Had to pick up my luggage and check in again, almost missed my flight. Actual time on the plane was fine."
Nevýhody: "Seats didn't have USB charging and would like to see more recline and comfort. Also more food options to cater for dietary needs."
Nevýhody: "In flight entertainment. Need more documentaries"
Výhody: "On time. Courteous employees."
Výhody: "Efficient and hospitable staff & crew at both the airport & on the flight"
Voir avis précédent qui regroupe les deux vols
Overbooked flight of airBaltic, tow hours of delay
Have people at the Westjet counter
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
They canceled our flights but they flew anyway.
Výhody: "Decent price for economy comfort seat, 4A."
Nevýhody: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Výhody: "Usual faultless KLM experience"
Výhody: "Fast boarding"
Nevýhody: "Slow in refuelling, got us delayed for 40-"
Nevýhody: "The plane is so old..,"
Výhody: "Great plane and staff"
Výhody: "Crew was friendly"
Nevýhody: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Nevýhody: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Výhody: "The space at my feet with the chair in front was a bit akward."
Nevýhody: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Výhody: "Overall KLM experience is good"
Nevýhody: "Food quality was mediocre for a business class flight."
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Výhody: "The crew was really friendly."
Nevýhody: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Výhody: "Friendly hostesses"
Nevýhody: "Flight was delayed 3 hours"
Výhody: "Efficient boarding system, clearly signposted. Professional staff"
Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Výhody: "Crew was awesome"
Nevýhody: "You are almost always late!"
Výhody: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Nevýhody: "Can't think of anything."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Everything is top notch for an airline company."
Nevýhody: "Nothing.... I enjoyed every moment of the flight."
Výhody: "The leg room, was surprisingly roomy"
Nevýhody: "The food and that there was no entertainment."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Výhody: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nevýhody: "there was no lounge close to our departure gate"
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Výhody: "Premium economy service was good."
Nevýhody: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Výhody: "Good flights. Good prices."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "At some point the luggage was lost. here."
Výhody: "Service provided by the staff"
Nevýhody: "The navigation of the entertainment system is not very friendly"
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Výhody: "quick and relaxed"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Great food"
Nevýhody: "Sears we're toooo small"
Výhody: "Everything. Staff incredible."
Výhody: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "Everything - Checkin, crew, food, entertainment"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "No chargers or tv on planes"
Nevýhody: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"