Výhody: "Crew was nice and friendly"
Nevýhody: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Výhody: "Dinner was great"
Výhody: "The best"
Nevýhody: "Provide earphones or headphones"
Výhody: "Crew was friendly"
Nevýhody: "The boarding process was rough and haphazard"
Výhody: "Good service great aircraft"
Nevýhody: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Výhody: "Flight and crew were wonderful. Perfectly smooth landing!"
Nevýhody: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Výhody: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Nevýhody: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Výhody: "individual TVs"
Nevýhody: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Výhody: "Crew very good"
Nevýhody: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Výhody: "Food was excellent. I had the pasta. Loved watching movies."
Výhody: "The crew was very friendly. Boarding was quick."
Nevýhody: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Nevýhody: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Výhody: "On time boarding. Good entertainment options, friendly staff"
Výhody: "Great food and bev service"
Výhody: "Very friendly crew with a clean plane!"
Výhody: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Nevýhody: "Seat assignment at gate and it changed 3 times to Accommodate others."
Výhody: "The staff are great very nice pleasant"
Nevýhody: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Výhody: "Crew was great"
Nevýhody: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Výhody: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Nevýhody: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Výhody: "Uneventful and on time"
Výhody: "Tried the free WiFi and movies"
Výhody: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Výhody: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Výhody: "Crew was fantastic and very helpful."
Nevýhody: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Výhody: "Entertainment was good and staff was pleasant"
Nevýhody: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Výhody: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Nevýhody: "Seatsnare ridiculously tight for a 6ft man."
Výhody: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Výhody: "Funny people at the gate, all was smooth and on time"
Nevýhody: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Nevýhody: "My suitcase was ruined."
Výhody: "It was a good flight"
Nevýhody: "Never made it on this flight and in the end my luggage was lost."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Nevýhody: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Výhody: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Nevýhody: "A complimentary sandwich would have been nice for a 4 hour flight."
Výhody: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Výhody: "Crew was polite"
Nevýhody: "Rocky takeoff"
Výhody: "Everything was decent, good entertainment, nice crew, etc."
Nevýhody: "Nothing was bad."
Výhody: "Ditto from above"
Nevýhody: "Ditto from above"
Výhody: "Exit sear so plenty of room"
Nevýhody: "Changed gates without notification"
Výhody: "Great crew."
Nevýhody: "Very cramped seating on this plane."
Výhody: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nevýhody: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Nevýhody: "Bigger seats the new ones are way to narrow"
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nevýhody: "I flew economy and all was good and appropriate to the level."
Výhody: "Crew were excellent"
Nevýhody: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Don’t be late"
Výhody: "Good for both."
Nevýhody: "Bigger seats."
Výhody: "Just the cabin crew being nice"
Nevýhody: "Punctuality KLM is always late"
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Výhody: "The flight was smooth, the service was friendly, and the food with plentiful."
Nevýhody: "Too much activity in the cabin during the flight."
Výhody: "I love the food"
Výhody: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Výhody: "Smooth flight."
Nevýhody: "Seat a little cramped."
Nevýhody: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Výhody: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nevýhody: "Boarding could be better"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Crew was very friendly. Nice that wine was served without charge."
Nevýhody: "Announcements from the cockpit were hard to hear. Food has been better in past."
Výhody: "Comfortable and well laid out seat area"
Nevýhody: "Food was a little substandard for business class"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Sound was broken on my TV set!"
Nevýhody: "Called stewardess twice to assist. No response!"
Nevýhody: "Food and one bathroom out of service makes an awful flight"
Výhody: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Nevýhody: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Výhody: "Overall everything was ok."
Nevýhody: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "Delayed flight but staff apologized as for safety reasons."
Nevýhody: "Very late arrival"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nevýhody: "The amount of extras you have to click no to while checking in online."
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Výhody: "The cabin crew were pretty good. That's about all that was good."
Nevýhody: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "I really like the spaciousness, the plug ins and general service"
Nevýhody: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The staff was fast and curteous."
Nevýhody: "There is not anything to complain about besides the usual discomfort of travel."
Výhody: "quick boarding, responsive Airline stewardess, very polite."
Nevýhody: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Výhody: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Nevýhody: "Nothing. This is filler text to meet min characters."
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Výhody: "leg room economy compared to KLM"
Nevýhody: "full flight, no upgrade possible"
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Výhody: "KLM food and service are great"
Výhody: "It was very comfortable"
Nevýhody: "The crew was great"
Nevýhody: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Výhody: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Nevýhody: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
Výhody: "early arrival,comfort"
Nevýhody: "late boarding while standing around waiting for pilot to ararive"
They canceled the flight and even have not send any notification about flight cancelation.
Seats were comfortable with plenty of luggage storage and legroom.
It was only an hour flight, but at that, it was still late
Nevýhody: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Výhody: "The crew was the best"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Flight was cancelled. Got rebooked and have changed gates 6 times and flight delayed due to no crew."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Smooth flight, good service, seats above average"
Nevýhody: "Food quality has gone down"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Nevýhody: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Nevýhody: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Výhody: "Decent food."
Nevýhody: "No onboard entertainment."
Výhody: "friendly service"
Nevýhody: "no head support"
Výhody: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Nevýhody: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Nevýhody: "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
Nevýhody: "Walking under rain from the plane to terminal. Not as good as Lufthansa was some years ago. Old planes."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "It got me to my destination safely."
Nevýhody: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"
Výhody: "Clean and efficient. Great service."
Nevýhody: "Crowded seating. Need better headphones."
Výhody: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Výhody: "Food and service"
Výhody: "Crew are very helpful, but some how looked unorganized"
Nevýhody: "Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip."
Výhody: "The planes of United Express are shabby. The service is unreliable. This was the last flight to Cedar Rapids from Chicago on the 14th. It left on time, which I regard as a miracle. That flight is chronically late or canceled. So I felt very lucky, especially after a long flight from Israel. The crew was nice however."
Nevýhody: "I have already indicate that in part. The planes are shabby and the seats are fairly uncomfortable. The good thing about this particular flight is that the person at the gate who organized the boarding, changed my seat to one where there was no one else sitting next to me."
Výhody: "Quick and easy in all aspects"
Výhody: "We had a very kind crew! We traveled with an infant and while boarding was a mess, the crew on board was kind and helpful and did all they could to make it a good experience."
Nevýhody: "Air Canada Rouge operated our flight rather than Lufthansa or other similar airline. This meant that there were no tvs on board, which means the nearly 9 hour flight got very long. Boarding and check-in were also disorganized and many people from lower zones boarded before zone 1 and those with children, m among we had to stand on the ramp for a very long time holding ort baby."
Nevýhody: "My flight got delayed so I wasn't even in the airplane. I'm staying at the airport for 24 hours before the next one leaves. Didn't offer hote, blanket or anything. They didnt care. I'm never flying united airlines again."
Výhody: "Crew was very attentive and informative."
Nevýhody: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Nevýhody: "staying 11h with no assistant"
Výhody: "Efficient and well-run operation. Professional and attentive flight crew."
Nevýhody: "Extremely loud engine noise in Economy Cabin. Concern on impact on hearing during transatlatic flight. Crampt seating."
Nevýhody: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!"
Nevýhody: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Nevýhody: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Výhody: "Crew were nice, helpful, and professional. Seat was comfortable."
Nevýhody: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."
Výhody: "Nothing no communication for delayed flight lost luggage. Just lines everywhere to fill out forms with only 2 employees worst experience ever"
Nevýhody: "No communication. Flight delayed no answers. Just long line to be put on a waiting list"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Crew was friendly and the seats were comfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Crew was helpful."
Nevýhody: "I paid for a specific seat next to my friend but we did not get seats together. There was a change in aircraft."
Nevýhody: "Boarding was delayed; we were left remaining standing at the gate for much time later than the scheduled boarding"
Nevýhody: "The plane boarded late and arrived late so we almost missed our connection."
Nevýhody: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Výhody: "To reach the goal."
Nevýhody: "Food. Time."
Výhody: "Crew was amazing, flight was on time, and entertainment was available."
Nevýhody: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Nevýhody: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Nevýhody: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Nevýhody: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."
Výhody: "Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!"
Výhody: "Flight was on time. Bathrooms were clean."
Nevýhody: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Výhody: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Nevýhody: "Limited selection of food, snacks, and drinks Limited selection of movies"
Výhody: "Boarding on time"
Nevýhody: "Unfriendly crew & awful food"
Výhody: "The food was great. The fresh bread is always wonderful."
Nevýhody: "There were no free alcoholic drinks which help me to sleep. I changed seats and moved Mach further back in the plane. I don’t know if that contributed to it, but I was disappointed when I learned of this."
Nevýhody: "Noen hadde spydd på bordet på sete 1A, flyttet til 2A"
Výhody: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Nevýhody: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Výhody: "The crew was great and the food as well"
Nevýhody: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."
Nevýhody: "The flight was more than one hour delayed."
Výhody: "Friendly staff. Great hot fresh bread! On time."
Nevýhody: "The seats were very uncomfortable"
Výhody: "Smooth flight, boarding was seamless."
Nevýhody: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Výhody: "SAS is a wonderful airline. I booked round trip with them. The plane was clean and comfortable and on time. Will fly with them again."
Výhody: "Efficient processing of passengers onto aircraft."
Výhody: "Food, crew, overall comfort, movies"
Nevýhody: "The plane was quite warm. We definitely could have used more water as well."
Výhody: "Airplane was fine"
Výhody: "I liked that we landed."
Nevýhody: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Výhody: "Smoothest landing I've ever experienced."
Nevýhody: "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."
Výhody: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Nevýhody: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Nevýhody: "No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment."
Výhody: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Nevýhody: "Flight arrived on time."
Výhody: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Výhody: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Výhody: "They came through twice with coffee and tea after meal and snack."
Nevýhody: "Meal trays were left a bit too long."
Výhody: "One included checked bag"
Nevýhody: "We were being charged for bottled water and soda"
Nevýhody: "Mostly junk food"
Výhody: "Overall excellent"
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Nevýhody: "I needed a gluten free meal and found it rather dry and unappetizing."
Výhody: "Wheel chair service excellent."
Nevýhody: "No wet wipes on the food trays !"
Výhody: "The boarding process worked well."
Nevýhody: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Výhody: "as advertised - premium economy"
Nevýhody: "no complaint or concern"
Výhody: "Flight itself was fine, crew was pleasant, landing in Copenhagen was pleasant"
Nevýhody: "We arrived at Berlin-Tegel two hours before our flight, as is generally recommended for air travel... to find that there was no one working to check us in to our flight, and no option for automated boarding passes. We had to wait for a half an hour before a desk attendant for SAS showed up to begin checking people in specifically for our flight. We were told by floor staff that desk staff usually don't even arrive until two hours before the flight they are supposed to check in. Then when they arrived we were told we had been waiting in the wrong line (priority) and had to get at the back of the regular line. There were no signs, so we had no way of knowing this. Then someone else told us one line was for if you already had your boarding pass, the other was for if you didn't: luckily we had chosen the right one, but a bunch of other people had to move again. One passenger mentioned to staff that it would really help if there were signs (there were monitors, but they were blank) but she was ignored. The line was massive and there was only one desk agent, so it took a long time. Anyway by the time we finally got through security we only had 20 minutes before boarding. I don't even know how everyone else behind us made it onto the flight, or if they did. At our gate there were literally ten seats in the waiting area. So of course everyone waiting for our flight was clustered around, standing awkwardly, and couldn't help blocking all the walkways. Then when we thought we were finally boarding the plane we just got onto a shuttle bus to go all the way across the airport to where our plane was waiting. Overall, pretty ridiculous. I have not flown out of Tegel before so I'm not sure how much of this fiasco was the airline's fault and how much was due to the airport itself. But we were very frustrated by the time we finally took off, and will probably avoid both (Tegel and SAS) in the future if at all possible."
Výhody: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"
Výhody: "Easy flight, nice crew members, no issues had here"
Nevýhody: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Nevýhody: "We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach."
Výhody: "Quick boarding and unboarding! Made up the time when we left a little late."
Nevýhody: "Didn't get a little back of pretzels ;)"
Nevýhody: "Delay was ovet 4 hours."
Nevýhody: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Výhody: "The crew was OK, but nothing special."
Nevýhody: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Nevýhody: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Nevýhody: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Výhody: "Despite being a short flight, they gave food"
Nevýhody: "Nothing. All ok"
Nevýhody: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "On time, no hassle."
Výhody: "Crew was very nice. Food was good and tasty."
Nevýhody: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Výhody: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Nevýhody: "The fligh Washington delay more than a hour"
Výhody: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Nevýhody: "Check in process was easy. The flight attendants are all very helpful and kind."
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Nevýhody: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Nevýhody: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Nevýhody: "I don’t know why they keep making boarding with stairs and bus."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Výhody: "Comfort, food and service are better than average."
Nevýhody: "When stewardess opened overhead locker, something fell on my head."
Nevýhody: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Výhody: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Nevýhody: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Nevýhody: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Výhody: "Boarding & crew (inc ground staff & check-in) all good."
Nevýhody: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Nevýhody: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Výhody: "it was cancelled so they got me on the next flight on Turkish"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "No delays, service with a smile"
Nevýhody: "Nothing to report."
Výhody: "All crew I interacted with was great, friendly, and helpful."
Nevýhody: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Nevýhody: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Nevýhody: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "It was clean The crew was very kind Food was very good Flight was on time"
Nevýhody: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Nevýhody: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Výhody: "Disorganised and slow"
Nevýhody: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Výhody: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Výhody: "Panamá airport is a disaster, unorganized and dirty"
Nevýhody: "Panamá airport"
Výhody: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Nevýhody: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Výhody: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Nevýhody: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Výhody: "Kind, courteous, attentive crew. Smooth flight."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Nevýhody: "Seat a bit uncomfortable"