Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
Výhody: "Again staff was very friendly and helpful."
Nevýhody: "That since it was a shorter flight no tvs."
Výhody: "The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty."
Nevýhody: "Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches."
Výhody: "Great service in 1st class"
Nevýhody: "All good"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Výhody: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Nevýhody: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Výhody: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "The boarding by groups could improve the process"
Výhody: "Fast boarding"
Nevýhody: "The food is the worst there is"
Výhody: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Nevýhody: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Výhody: "Very kind crew. Great food. Nice leg room even for economy."
Nevýhody: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Nevýhody: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Výhody: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Nevýhody: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Nevýhody: "Not enough room between seats for international flight."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Nevýhody: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Výhody: "Very professional!"
Výhody: "I loved Swiss flights.. its staff and in flight expereince"
Výhody: "The staff was polait"
Nevýhody: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Nevýhody: "space at my feet!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "short travel time"
Nevýhody: "the landing was way too drastic. The pressure during landing was not gentle and I had a real hard time trying to allow my hearing to come back. The blood pressure in my head felt like my head would explode. My head hurt for a long time. Did not like the flight at all."
Nevýhody: "Very late gate change during boarding process resulting in untimely departure."
Nevýhody: "I could not obtain a refund."
Výhody: "Nice sandwich and chocolate."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "I was concerned the connections would be too tight but it worked out great!"
Výhody: "good food, excellent entertainment selection"
Nevýhody: "late boarding, late take off, missed my connection"
Výhody: "Everything ran like clockwork"
Nevýhody: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Výhody: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Výhody: "Courtesy of crew."
Výhody: "crew was great. Food was excellent. Bathrooms in good shape."
Nevýhody: "No internet. Very slim choices for entertainment."
Výhody: "Crew was very nice"
Nevýhody: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Výhody: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Nevýhody: "Video screens didn't work. Seats were terrible and some broken. Flight crew was useless."
Výhody: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Výhody: "Service. The food was good. Entertainment was good."
Nevýhody: "As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Nevýhody: "Can't think of anything."
Nevýhody: "Communication was terrible."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "Flight delayed four and half hours. In this time not acceptable. I am not sure if I will fly Swiss again."
Výhody: "The crew on both legs of our trip were nice and accommodating."
Výhody: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Nevýhody: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Výhody: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Nevýhody: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Výhody: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Nevýhody: "Good stuff."
Nevýhody: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Výhody: "There is Nothing that like"
Nevýhody: "If you allowed me to get in this flight everything would've been fine.?"
Výhody: "crew was amazing"
Nevýhody: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Výhody: "On time arrival is always appreciated."
Nevýhody: "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."
Nevýhody: "Seat assignment with Economy ticket."
Výhody: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Výhody: "Early and middle seat was open!"
Nevýhody: "Coffee tasted like fish. :("
Výhody: "Having three seats."
Nevýhody: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Výhody: "The crew was very nice. Quite helpful and pleasant."
Nevýhody: "The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue."
Výhody: "Crew members were all very friendly and made the flight a nice trip as best they could."
Nevýhody: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Výhody: "On time"
Nevýhody: "Seats did not recline"
Nevýhody: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Nevýhody: "Food wasn’t great. What’s new?"
Výhody: "On time"
Nevýhody: "Take a long time to taxi to the gate & getting off the plane."
Výhody: "The crew was nice."
Nevýhody: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Výhody: "Great overall flight, as expected in Delta’s first class."
Nevýhody: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Výhody: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Výhody: "On time, comfortable, great flight attendants."
Výhody: "Loved having the Movie and tv options on the flight, really passed the time"
Nevýhody: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Nevýhody: "The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times."
Nevýhody: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Výhody: "Quick boarding, clean plane, good entertainment system."
Nevýhody: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Výhody: "It got me home, eventually."
Nevýhody: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Výhody: "Everything was in order"
Nevýhody: "None really"
Výhody: "I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect."
Výhody: "Good selection of movies/shows."
Nevýhody: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Nevýhody: "Too tight and seats not comfortable."
Nevýhody: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Výhody: "It got me to SFO earlyish"
Nevýhody: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "The stewardess was extremely polite, though the pilot was less chatty (probably due to lack of turbulence during the flight). Decided to risk drinking the coffee again, and was pleasantly surprised that it actually tasted good."
Výhody: "The food was good. The entertainment choices were plentiful."
Nevýhody: "I missed having a personal vent by the individual lights above the seats."
Nevýhody: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Výhody: "Wonderful experience with the staff."
Nevýhody: "No complaints."
Výhody: "On time"
Nevýhody: "No entertainment Small overhead bind"
Výhody: "Great crew. Good space on my exit row seat"
Nevýhody: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Výhody: "Not too much this leg!"
Nevýhody: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Výhody: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Nevýhody: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Výhody: "plane left on time"
Nevýhody: "seats were too close, luggage was delayed,"
Nevýhody: "The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business."
Výhody: "On time and very smooth boarding"
Výhody: "Good handling of a late flight--made my connection, but without bags, and they kept us well fed and informed while waiting.."
Nevýhody: "Of course the delay, but it happens."
Nevýhody: "The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!"
Výhody: "Plane was empty so got a whole row to myself!"
Nevýhody: "One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old."
Nevýhody: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Výhody: "The crew was the best"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Flight was cancelled. Got rebooked and have changed gates 6 times and flight delayed due to no crew."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "They made me weigh my carry on, but virtually no one else, despite the fact that my bag was the same size as most and smaller that others! I honestly felt like one of the gate agents were picking on me."
Výhody: "Lot of space in E-xit-row 18, even for a big man like me"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "FRA to PHL excellent"
Nevýhody: "I was rebooked into FRA from BSL without notification."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Nevýhody: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Nevýhody: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Výhody: "friendly service"
Nevýhody: "no head support"
Nevýhody: "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
Výhody: "Flew Lufthansa- Started On-time, landed ahead of time, service was wonderful, ride was good overall. Crew was excellent!"
Nevýhody: "No complaints."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "too crowded seats close and floors and bathrooms not clean"
Výhody: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Nevýhody: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Výhody: "Quick loading and departure."
Nevýhody: "The gate changing 3 times."
Výhody: "Everything! The service of the flight attendants, in full ugh entertainment."
Nevýhody: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."
Výhody: "It got me to my destination safely."
Nevýhody: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"
Výhody: "Clean and efficient. Great service."
Nevýhody: "Crowded seating. Need better headphones."
Výhody: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Výhody: "Food and service"
Výhody: "Staff was nice. The flight was on time."
Nevýhody: "The touchscreen tv seevice was the slowest I have ever seen. The entertainment options were very limited, even less optikns for kids. The back of my chair was not reclining. The food was terrible. Kids did not eat anything at all."
Výhody: "Quick and easy in all aspects"
Výhody: "Crew was very attentive and informative."
Nevýhody: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Nevýhody: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Výhody: "I liked the entertainment part: movies are good, crew was pretty nice"
Nevýhody: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Výhody: "The crew was very assertive, plenty of snacks and drinks, good food. Flight went on smooth and the captain lender splendidly. Seats were comfortable with plenty of leg space, entertainment had numerous choices. Would recommend to friends."
Nevýhody: "Everything's was fine"
Výhody: "Crew were nice, helpful, and professional. Seat was comfortable."
Nevýhody: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."
Výhody: "It was a very early flight and I feel asleep the majority of the trip."
Nevýhody: "Boarding was in organizes."
Nevýhody: "Terrible delay and plane was ridiculously old. Delay as they had to replace a part. It had duck tape in the bathroom holding the shelves"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The service was great. Attendants were friendly and helpful."
Nevýhody: "The seats in Business class could be more comfortable. The padding in the seats was very hard"
Výhody: "Crew was friendly and the seats were comfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Crew was helpful."
Nevýhody: "I paid for a specific seat next to my friend but we did not get seats together. There was a change in aircraft."
Nevýhody: "The delay and the lack of movies. Seats are very small. I was sitting near a larger passenger and it was very tight. We had over two hours delay for mechanical problems with the plane."
Nevýhody: "The plane boarded late and arrived late so we almost missed our connection."
Výhody: "This one hour flight was uneventful. We arrived safely and on time. What more can one possibly ask for a connecting flight ?"
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Výhody: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Nevýhody: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Nevýhody: "Bigger seats the new ones are way to narrow"
Výhody: "Usual faultless KLM experience"
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Nevýhody: "Don’t be late"
Výhody: "Crew was ok."
Nevýhody: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Výhody: "I love the food"
Nevýhody: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Nevýhody: "Lost all our bags so couldn’t ski"
Výhody: "Good food, friendly service"
Nevýhody: "More trash pickup; only one round of beverage service"
Výhody: "Smooth flight."
Nevýhody: "Seat a little cramped."
Nevýhody: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Výhody: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nevýhody: "Boarding could be better"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Crew was very friendly. Nice that wine was served without charge."
Nevýhody: "Announcements from the cockpit were hard to hear. Food has been better in past."
Výhody: "Comfortable and well laid out seat area"
Nevýhody: "Food was a little substandard for business class"
Výhody: "kLM staff was great."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Sound was broken on my TV set!"
Nevýhody: "Called stewardess twice to assist. No response!"
Výhody: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Nevýhody: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "Delayed flight but staff apologized as for safety reasons."
Nevýhody: "Very late arrival"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Just great crew."
Nevýhody: "Not comfortable at all and will not book KLM again."
Výhody: "The cabin crew were pretty good. That's about all that was good."
Nevýhody: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Výhody: "I really like the spaciousness, the plug ins and general service"
Nevýhody: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "The staff was fast and curteous."
Nevýhody: "There is not anything to complain about besides the usual discomfort of travel."
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Výhody: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Nevýhody: "Nothing. This is filler text to meet min characters."
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Výhody: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Nevýhody: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Výhody: "It was very comfortable"
Nevýhody: "The crew was great"
Nevýhody: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Nevýhody: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Výhody: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Nevýhody: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
Výhody: "early arrival,comfort"
Nevýhody: "late boarding while standing around waiting for pilot to ararive"
Výhody: "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
Nevýhody: "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."
Roomy, neat, organized and I felt despite being in the main cabin that all passengers would get an equal amount of attention and care. Great airline.
Výhody: "To reach the goal."
Nevýhody: "Food. Time."
Výhody: "Row of seats to myself. Free coffee."
Nevýhody: "Coffee refill."
Výhody: "Crew was very pleasant."
Nevýhody: "There were no announcements at all about the delays! It was confusing and poor service."
Nevýhody: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Nevýhody: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Nevýhody: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."
Výhody: "Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!"
Nevýhody: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."
Nevýhody: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Výhody: "Everything was bearly acceptable"
Nevýhody: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Výhody: "Small airplane"
Nevýhody: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Výhody: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Nevýhody: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Nevýhody: "The flight was more than one hour delayed."
Výhody: "Friendly staff. Great hot fresh bread! On time."
Nevýhody: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Nevýhody: "The seats were very uncomfortable"
Nevýhody: "The crew was terrible very rude and terrible customer service skills."
Výhody: "Smooth flight, boarding was seamless."
Nevýhody: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Výhody: "SAS is a wonderful airline. I booked round trip with them. The plane was clean and comfortable and on time. Will fly with them again."
Výhody: "Efficient processing of passengers onto aircraft."
Výhody: "The crew was ok"
Nevýhody: "Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies."
Výhody: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Nevýhody: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Výhody: "Airplane was fine"
Výhody: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Nevýhody: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Výhody: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Nevýhody: "Flight arrived on time."
Výhody: "Landing was very smooth"
Nevýhody: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Výhody: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Nevýhody: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Nevýhody: "Mostly junk food"
Výhody: "Overall excellent"
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "Wheel chair service excellent."
Nevýhody: "No wet wipes on the food trays !"
Výhody: "The boarding process worked well."
Nevýhody: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Nevýhody: "They changed departure gate, we sat at wrong gate for most time"
Výhody: "as advertised - premium economy"
Nevýhody: "no complaint or concern"
Výhody: "Flight itself was fine, crew was pleasant, landing in Copenhagen was pleasant"
Nevýhody: "We arrived at Berlin-Tegel two hours before our flight, as is generally recommended for air travel... to find that there was no one working to check us in to our flight, and no option for automated boarding passes. We had to wait for a half an hour before a desk attendant for SAS showed up to begin checking people in specifically for our flight. We were told by floor staff that desk staff usually don't even arrive until two hours before the flight they are supposed to check in. Then when they arrived we were told we had been waiting in the wrong line (priority) and had to get at the back of the regular line. There were no signs, so we had no way of knowing this. Then someone else told us one line was for if you already had your boarding pass, the other was for if you didn't: luckily we had chosen the right one, but a bunch of other people had to move again. One passenger mentioned to staff that it would really help if there were signs (there were monitors, but they were blank) but she was ignored. The line was massive and there was only one desk agent, so it took a long time. Anyway by the time we finally got through security we only had 20 minutes before boarding. I don't even know how everyone else behind us made it onto the flight, or if they did. At our gate there were literally ten seats in the waiting area. So of course everyone waiting for our flight was clustered around, standing awkwardly, and couldn't help blocking all the walkways. Then when we thought we were finally boarding the plane we just got onto a shuttle bus to go all the way across the airport to where our plane was waiting. Overall, pretty ridiculous. I have not flown out of Tegel before so I'm not sure how much of this fiasco was the airline's fault and how much was due to the airport itself. But we were very frustrated by the time we finally took off, and will probably avoid both (Tegel and SAS) in the future if at all possible."
Výhody: "Food good; nice drinks selection; no food available on demand"
Nevýhody: "Inattentive service; few entertainment options"
Výhody: "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Nevýhody: "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."
Nevýhody: "Route not following great circle, takes too long for CPH-BOS, should be 6.5 hours."
Výhody: "Nothing , it was terrible flight ."
Nevýhody: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."
Nevýhody: "I was sitting next to a girl who was not part of my family who got airsick 3 times on the flight. The first time I told the airline attendant and she brought a large plastic bag and some paper towels. The girl but her used airsick bag inside the large plastic bag. I tied the top and put in next to me near the aisle because I expected the attendant to come pick it up. The attendant told me I had to take it to the lavatory and dispose of it in there. It was very hard to get the large plastic bag into the small trash receptacle because it had fill with air. I asked the attendant for another airsick bag but she never brought it. The girl got sick again and she used my airsick bag. While walking the bag up to the lavatory, I asked a different attendant for another airsick bag. They just told me I had to dispose of it in the lavatory and never brought another airsick bag. I had to ask someone for their airsick bag because the girl got sick a third time. I can not believe the horrible service on this flight! The poor girl was crying because she felt so sick and there wasn't anyone to help her. I did what I could but I felt something could have been done by the crew. I will think twice before I reserve another flight on SAS."
Nevýhody: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Nevýhody: "Delay was ovet 4 hours."
Výhody: "Flight on time. Meals and service were better than expected. Long international flight was smooth."