Výhody: "Crew was fantastic!"
Výhody: "We landed safely. I like the A380."
Nevýhody: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Výhody: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Nevýhody: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Food option was horrible. Need better options for vegans and Vegetarians."
Nevýhody: "The vegetarian option food was terrible."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Nevýhody: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Výhody: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Výhody: "Flight attendants were excellent and very accommodating."
Výhody: "Short flight with swift and effective service"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Never was able to get on flight airport evacuated because of security breach. Mass confusion and unable to get back through security in time to catch flight still waiting to be rebooked."
Výhody: "Fantastic staff excellent aircraft"
Nevýhody: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "Very bad food"
Nevýhody: "Rating and bad customer experience shared on web...."
Výhody: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Nevýhody: "Nothing to not like. Wish all flights would be like that."
Nevýhody: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Good customer service , friendly crew, clean plane. I always travel with Lufthansa to Europe and back because I like their professional and friendly crews. They always do very good job."
Nevýhody: "Not much leg room for a tall guys like me."
Výhody: "all on time"
Nevýhody: "seating very cramped"
Nevýhody: "The special meal I got was not the same as I ordered."
Výhody: "First time flying this airlines. The seats were comfortable and spacious. The entertainment options were excellent and the food service was regular and consistent."
Výhody: "Lufthansa crew is the best"
Nevýhody: "A man next to me took a picture of me when he thought I was asleep."
Výhody: "Our experience flying with Lufthansa was very pleasant. The overall process of making connecting flights through Frankfurt was much easier than we had anticipated. The cabin crew was friendly and courteous. I will be flying Lufthansa again."
Nevýhody: "I would appreciate the ability to check in and get seat assignments at least 2 days before the flight. The day before traveling can be fraught."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "You canceled my flight it was no one to reach by kayak will never buy tickets again from kayak"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "Very nice gate crew and check in people."
Výhody: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Výhody: "Having power at the seat is great. The movie player is a nice bonus for sure. Flight attendants are nice, helpful and professional! Had a nice flight!"
Nevýhody: "Nothing really. I had a very positive experience on this flight!"
Výhody: "Captain was personable and made the flight more enjoyable"
Nevýhody: "Length, which could not be helped"
Výhody: "Again- great crew!"
Výhody: "Attention on the counter and at the boarding gate were excellent"
Nevýhody: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Nevýhody: "Boarding was in organizes."
Výhody: "I missed my flight in FCO , Italy, while the Lufthansa staff at the checking desk calling and checking about my booking they told me I don't have a booking . I had all the booking doc and every thing they need on my hand and on my phone from the e-mail. but they kept telling me they don't see it in the system and kept me waiting in FCO airport in Italy for an hour and then they told me "now you can't board on this flight. it's departing in 5 min." I asked so what shall I do now did you solve the mystery ? They told me my booking is cancelled and I have to buy another ticket. When I asked why my booking cancelled and who cancelled it. They don't know. My blood pressure was raising. I felt like they were telling me go away we don't want you to flight with us. I wish I had an option to fly with another airline with in the next 3 hrs coz I had to fly with in that period of time. Otherwise all my plans on the other end was about to get messed up. Unfortunately it was only Lufthansa airline flying with in the next 3 hrs. So I was forced to buy another ticket and fly. My original ticket was a round trip from Oslo to room via Frankfurt stop over in Room and then go to Frankfurt stop over in Frankfurt and then back to Oslo. But they make me buy extra $400 ticket and it was non of my fault. I had a terrible expirance flying from Room, Italy (FCO) to Frankfurt they made me buy another ticket. Extra $400. I complained at the Lufthansa headquarter in Frankfurt airport after waiting for two hrs in line , they refunded me only $200.And they charged me €25 for processing the refund. It's ridiculous. The good service and name Lufthansa use to have is now becoming only a history."
Nevýhody: "The flight crew was nice."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "I've flown on many different airlines since I was 10 years old and hands down this Lufthansa flight was the best and smoothest flight I have ever experienced. First of all, the plane was very comfortable and had good leg room. The flight staff were all extremely courteous and attentive. There was one point where I was reading in the dark and the crew member asked if I wanted the light turned on to read! Normally I don't sleep on flights, and the same crew member asked if I wanted ice cream since I don't feel like sleeping. The crew seemed to have this magic ability to make the flight more comfortable without the passenger having to even think about it, or try to ask for extra service. All of the crew were just very outstanding and organized throughout the entire flight, they were all generally very helpful and kind. By the time I got off the 14 hour flight, I didn't feel even the slightest bit tired or anxious, I was able to spend time with my friends in Budapest upon landing and stay out till 2 am without having to sleep or rest because the flight was so good."
Výhody: "Flight was ok. It was short but loud. Service was good but seats were tight and no in flight entertainment."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Checkin was timely and the agent helpful!"
Nevýhody: "The immigration line was way too long in New Delhi."
Výhody: "The services the food the plane the sits"
Nevýhody: "The lines getting in the planes took a little too long but not much"
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
3.5 hours delay will ruin any day!
Delayed flight, it is noticeable airplanes noticeable aged
Výhody: "Salimos a tiempo . El business es muy confortable"
Nevýhody: "La comida horrible . No se limpian los baños"
Nevýhody: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Výhody: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Výhody: "Usual faultless KLM experience"
Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Nevýhody: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Nevýhody: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Nevýhody: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Výhody: "The crew are amazing! Attentive and friendly."
Nevýhody: "The seats could have been bigger."
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "Crew was nice and friendly"
Nevýhody: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Výhody: "Helpful and kind crew"
Nevýhody: "I wish there was WiFi"
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Nevýhody: "My suitcase didn't come with the airline."
Nevýhody: "old screens and entertainment system leg room to small"
Výhody: "The crew was efficient. Flight left on time. Food and wine served."
Nevýhody: "No entertainment."
Výhody: "Nice flight ...was comfortable travel ...good food.Thanks"
Nevýhody: "No such things"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Everything excellent. Comfortable seats in business."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Overall everything was ok."
Nevýhody: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Nevýhody: "The streaming service didn’t work"
Výhody: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Amesterdam airport employee was really rude"
Výhody: "The cabin crew were pretty good. That's about all that was good."
Nevýhody: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Výhody: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Nevýhody: "Flight was delayed due to weather in Amsterdam area"
Výhody: "Thankful for coffee being served without charge. Not all airlines do that."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Nevýhody: "Only one queue for boarding. Flight late on arrival."
Výhody: "The cabin crew were fantastic and funny"
Nevýhody: "Tiny seats"
Výhody: "Food and staff were great"
Nevýhody: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Výhody: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed that the flight didn't have wifi / USB):"
Výhody: "Except for my negative comment, a good flight."
Nevýhody: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Výhody: "Plane service"
Nevýhody: "1h30min delay at airport"
Výhody: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
The seating leg room was good! The flight was delayed by 1.5hrs. I pre ordered a meal on board, but was the last to receive my food. So poor on board service! Jet2 managed to leave my luggage behind at Manchester airport, I’m still waiting news of its whereabouts!
Boarding lanes should have been better organised..as it always becomes a free for all..
great airline - puts others to shame
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Nevýhody: "Not much. Outside influences not under their control"
Nevýhody: "Everything is made easy...."
Výhody: "Simple checking with baggage etc"
Nevýhody: "More leg room"
Výhody: "Seats and legroom very good for a budget airline. Crew very good."
Nevýhody: "Boarding in Naples was dire"
Nevýhody: "Seats don't recline"
Výhody: "Crew were good, no issues. Flight was prompt and easy."
Nevýhody: "A few too many announcements and promotions for buying stuff on board."
Výhody: "Comfortable flight"
Nevýhody: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Nevýhody: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Nevýhody: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Výhody: "Regular updates during flight. Food!"
Výhody: "Boarding well organised, cfrew friendly."
Nevýhody: "Announcements too frequent and very loud."
Výhody: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Nevýhody: "I canot think of any single fault at all."
Výhody: "Crew are always pleasant and know how to smile"
Nevýhody: "Air con started out super hot then went rather chilly!?"
Výhody: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Nevýhody: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Výhody: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Nevýhody: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Výhody: "Cheap and easy."
Nevýhody: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."
Výhody: "Comfortable, friendly service on the plane."
Nevýhody: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Nevýhody: "Could not check in online"
Výhody: "Late at the airport but they managed to get us all through and boarded on time"
Nevýhody: "Too many steps especially at Birmingham"
Výhody: "Crew was good, boarding was good. On time."
Nevýhody: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Výhody: "The crew were helpful and friendly"
Nevýhody: "Nothing to report. Very efficient"
Výhody: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Nevýhody: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Výhody: "Good flight (when we eventually got airborne. Friendly cabin crew"
Nevýhody: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Výhody: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Nevýhody: "No entertainment"
Nevýhody: "Timing and space"
Výhody: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Nevýhody: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Výhody: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Výhody: "excellent legroom"
Nevýhody: "Nothing. Superb flight."
Výhody: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Nevýhody: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Výhody: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Výhody: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Výhody: "Everything, staff the whole package faultless, well done !!!"
Výhody: "First time iv used jet2 and I will again"
Výhody: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Nevýhody: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Nevýhody: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Nevýhody: "Delay due to incompetence at Venice airport"
Výhody: "Everything ran smoothly"
Nevýhody: "The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards."
Výhody: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Nevýhody: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."
Výhody: "On one of the busiest weekends for flying it was perfect..... the plane the staff and the flight"
Nevýhody: "The food was expensive and not great"
Výhody: "Great service and food and smooth all the wsy"
Nevýhody: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Výhody: "Staff and process"
Nevýhody: "No entertainment, pre booking hot food"
Nevýhody: "This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again."
Waited in 3 different lines for 2 hours to check in at Heathrow T5 and still had to ask to expedite as would have missed flight. Flew premium economy and the entertainment system did not work for the whole flight. Truly sucked.
Couldn’t make flight because of BA cancellation of connector. Kayak customer support non existent. Utterly deplorable
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "We got to London on time."
Nevýhody: "Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken."
Nevýhody: "Just not enough room in the economy class, especially when the person in front reclines their seat."
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "The seat was comfortable, and the crew was friendly"
Výhody: "On time"
Nevýhody: "Having to take a bus from the plane to the terminal. This would make me fly via Amsterdam to the US to avoid these connections"
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "Double charge and unprofessional untrained staff on the counter"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Výhody: "We were kept informed"
Nevýhody: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "Polite staff professional"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "Great staff, always polite and welcoming. Boardiing was simple."
Nevýhody: "Flight was delayed, although we are given a reasonable reason, leg room is always tough for me, I'm 5'11" 1 star for food and entertainment because there was none on this flight."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Výhody: "Flight crew was excellent."
Nevýhody: "Delayed as usual"
Výhody: "Regardless of many flights, this was my first experience with BA on transatlantic flights. And I was pleasantly surprised. Very well mannered crew, politeness, help, all... Food was great as well. Overall great first impression and definitely will fly again with BA."
Nevýhody: "In general, it was ok, can't complain."
Výhody: "Boarding was good, flight was on time."
Nevýhody: "No leg room, small seats...no surprises there!"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "Well organized, taken care of for connecting flight when plane was delayed 2 hours."
Nevýhody: "HEATHROW IS A NIGHTMARE, Not the fault of BA"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Výhody: "The crew and service are very good and the cabin crews' smile are so nice. Love it.The Heathrow airport security check( fast track) procedures are high efficient, well organized and professional. I would like to take British Airways in future again. Thank you"
Nevýhody: "The connection flight btween London Heathrow and Bologna boarding time was about 40 minutes delayed."
Výhody: "Their uniforms"
Nevýhody: "The fact that the plane took off more than enough hours late with no communications to the passengers.the collect email and phone number berserk but not once sent any information about the delay when we finally got on the plane, we to wait another 40 minutes because there was only one luggage loader and it was being used on another plane. I even asked a flight attendant if I should speak to someone and she said no because it will "be sorted when we get to London."It wasn't"
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
Good check-in and boarding, No hassles with baggage, On-time departure and early arrival on Malta. Cabin crew was good but overly enthusiastic (many loud in-flight announcements) for a 6:30 a.m. flight. Overall, a good experience. Only airline with direct connection from Gdańsk to Malta, so best choice generally.
Flight was delayed for two hours. No one offer a glass of water
Everything was smooth and fine.
Nevýhody: "Depart on time."
Výhody: "Staff were kind entertaining and friendly"
Nevýhody: "Boarding was a bit long"
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Výhody: "I got there nearly on time"
Nevýhody: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Výhody: "The crew were friendly"
Nevýhody: "Entertainment but it was a short flight"
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "On time and quick boarding, arrived before schedule and no issues with flight"
Nevýhody: "Some passengers very noisy and shouting throughout flight but not the airlines fault"
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Nevýhody: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Výhody: "Cheap prices"
Nevýhody: "Too expensive for what you get. Bad landing! Oh dear"
Výhody: "The height"
Nevýhody: "The screaming baby"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Výhody: "Plane new and flight good. Plane landed on time. Crew pleasant"
Výhody: "Male member of cabin crew was funny, friendly & proffessional"
Nevýhody: "No prosecco immediately after take off!"
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Nevýhody: "There a bunch of cunts can't even seat you with the person you book the same flight with bs!"
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Výhody: "Boarding was reasonably slick. Staff were very polite and helpful. Flight was on time."
Nevýhody: "Disembarking was aWful. Flight was packed and the buses from landing site to airport entry were rammed. At least 6 passengers left standing outside the bus for a good 10 minutes with indecisive ground crew pacing, staring and disappearing with no solution until a senior member arrived and squeezed people into the driver's cabin. Seat space is pretty tight. Not the most comfortable. Not a fan of trekking to Stanstead but it was earliest flight so no option but Ryanair"
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Nevýhody: "I did not like the check-in process. It was extremely difficult both times. Check in on each end was handled differently."
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"