Výhody: "Usual faultless KLM experience"
Výhody: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nevýhody: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Výhody: "Very friendly onboard personnel - I really had kind of homy feeling."
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nevýhody: "Nothing special"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Good flight, very attentive crew."
Nevýhody: "You are almost always late!"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "They have mabaged to lost my luggage"
Výhody: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nevýhody: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Výhody: "Really friendly staff. Great service"
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "Delayed flight but staff apologized as for safety reasons."
Nevýhody: "Very late arrival"
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Absolutely nothing!"
Nevýhody: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Consistently high standards"
Výhody: "Very friendly and helpful personnel."
Nevýhody: "At some point the luggage was lost. here."
Výhody: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nevýhody: "The amount of extras you have to click no to while checking in online."
Výhody: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Výhody: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Nevýhody: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Výhody: "Good efficient flight crew friendly and helpful"
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "quick and relaxed"
Výhody: "Easy boarding, plenty of room"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "The sandwiches were simple yet just the right touch, on all four flights."
Výhody: "Very little if any."
Nevýhody: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Nevýhody: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Výhody: "The crew were pleasant"
Výhody: "Timing & efficiency. Good food though only a sandwich."
Nevýhody: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Nevýhody: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "On time."
Nevýhody: "No negative"
Výhody: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Nevýhody: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Nevýhody: "Only one queue for boarding. Flight late on arrival."
Výhody: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Nevýhody: "As above"
Výhody: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Nevýhody: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Výhody: "Flight was efficient enough and staff were friendly."
Nevýhody: "It was delayed quite a bit and more on-time updates would have been appeciated."
Nevýhody: "Excellent on every level!!"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "Great !"
Nevýhody: "Kosher meal a bit hard to open"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Polite, friendly staff."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "I had a drink ( whiskey)and requested for some snacks to go with the drink but was told they had only pretzels and nothing else"
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Nevýhody: "mybroken seat"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "Crew was nice and we all have individual video screens"
Nevýhody: "No charging stations for electronic devices"
Nevýhody: "The chair in front of mine was broken or worn out so that it declined alarmingly far. It felt like the gentleman in front me had his head in my lap. My tray table was also broken so that it listed dangerously and I had to prop it on my arm rest."
Výhody: "The flight was very good. Friendly crew, and barely half full so room to spread out. No good or entertainment (just a pond-hopper to Paris)."
Nevýhody: "We sat waiting for takeoff for 45+ minutes. I slept for most of that, but woke up to us taxiing for takeoff (instead of landing as I had expected)."
Nevýhody: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Výhody: "I was amazed by the flavour and quality of the food. As well, having complimentary drinks available anddd to the experience that made it special. I felt that I was treated as a valued client rather than just a person to fill the seat. That you to British Airways for making my travels a high quality experience."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "The services I paid for were delivered very well"
Nevýhody: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Nevýhody: "We are eligible for Flight Compensation Regulation 261/2004 is a regulation in EU law for flights > 4 hours."
Výhody: "The plane was new and the seats were gorgeous!"
Nevýhody: "No snacks were provided."
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Heathrow T5 bag drop and terminal in general was great as usual."
Nevýhody: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Nevýhody: "The bad attitude of BA staff at checkin. My ticket was confirmed but found out I was waitlisted when I got to the airport."
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "I was blocked and was not given permission to choose a sit when checking-in"
Výhody: "Comfortable seats and good service"
Nevýhody: "No USB port"
Horrible airline and airport
Nevýhody: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Výhody: "The plane was already delayed they didnt notify us and when they posted the time on the board, we went 15 mins before the take off and they didnt let us on the plane"
Výhody: "Nothing Horrible service"
Nevýhody: "The customer service. The flight attendants have no respect"
Výhody: "Schiphol was as busy as I’ve ever seen it even at 5am in the morning, but the combination of efficient systems and good natured staff throughout made everything flow very well. This good nature and friendliness was extended into the flight crew who were great. Unfortunate that the flight was delayed by an hour, but I understand this was no fault of the airline or crew. I just made my connection in Lisbon, so all was well. I’d also like to mention the helpful lady at bag drop. A nice reception is always appreciated."
Nevýhody: "More updates from the flight deck during the delay would have been nice, but overall I was impressed and would certainly fly with that airline again."
Výhody: "Just good all around"
Nevýhody: "Water for free. I prefer airlines where I can drink my own one or two beers ;-)"
Nevýhody: "They brought a drink cart around as if to offer free drinks but then charge you after they pour it"
Nevýhody: "Crew (as always with Transavia) is not at its best."
Výhody: "Helpful crew. Clean modern plane"
Nevýhody: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Nevýhody: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Výhody: "Flight was on time, cabin crew were efficient and friendly"
Nevýhody: "Checkin counter could've been opened earlier."
Výhody: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Nevýhody: "It’s still a discount airline trying to squeeze money anyway they can."
Výhody: "Quick boarding and friendly crew."
Nevýhody: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Výhody: "Both of our experience to an from Alicante via Amsterdam has been an excellent experience. The staff were friendly and helpful, the transfers went without a hitch. I would recommend KLM to anyone to fly with."
Výhody: "It got me here in one piece"
Nevýhody: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
Výhody: "Crew was professional. We did not have food on the flight nor used the entertainment."
Nevýhody: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Výhody: "Lost cost, I suppose you get what you pay for."
Nevýhody: "Very slow to clear the waste cups and litter away. Only one run of drinks service. Very slow to get off the plane at Rotterdam, had to wait for geriatrics and disabled to get off the plane first and took forever."
Nevýhody: "Our plane was delayed an hour and then when we landed well after midnight our bag came off the plane with a broken shoulder strap. Will not fly again."
Výhody: "There was an airplane"
Nevýhody: "No leg room, chaotic boarding, uncomfortable seats, delayed flight"
Výhody: "Inexpensive fares are worth something. Where else can you fly half way across the EU for 150 euro? The crew was cheerful and helpful. Website, phone app and email reminders are great."
Nevýhody: "You do pay alacarte for everything. And service suffers in the name of low price. Checked bags, drinks and food. Be prepared to walk or stand everywhere, baggage check-in at Orly is in the basement and the last areas 132. The gates are the last gates in the south terminal. And when you get to the gate boarding is done enmasss so you wait in line. But the fares are cheap."
Nevýhody: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Výhody: "We fly all the time and this crew is the best ever. They made us feel comfortable and not like a burden...even when my daughter was sick. I want to choose my next destination based on where they are going."
Výhody: "Thank you for being kind and helping us board efficiently. Nice, easy flight."
Výhody: "weather cancellation...very accomadating"
Výhody: "The Flight was good"
Nevýhody: "The Airport in Crete was the worst I have ever seen for cleanliness, long lines to drop bags."
Výhody: "everything was smooth and very convinient"
Nevýhody: "there was no drinking water (unless you buy)"
Výhody: "Seats were comfortable, crew were very kind"
Nevýhody: "Boarding took too much time"
Výhody: "This is the second time in a short period of time I flew Transavia from MUC to DUB and the plane had 1 hour 45 minutes delay due to "technical problems". Moreover I wasn't informed at check- in although the fact was known by then as mentioned on the departure board!!! I prob won't book anymore Transavia flights"
Výhody: "The crew were friendly and helpful."
Nevýhody: "The planes are older and lack the amenities of the larger airlines. You have to purchase food and drinks. No USB ports or inflight entertainment. Seats where old shows wear and there was still trash from previous passengers in the seat pocket and a empty soda can rolling around under our seat."
Výhody: "Excellent choice of food"
Výhody: "Nothing good about it."
Nevýhody: "They put us in a Transavia plane from Barcelona to Amsterdam, we were on a line at five am for two and a half hours to check in. That was terrible. At the end the clerck was so stress out, that she did not write our connection flight number correct, so we did not get our luggage until the next day."
Výhody: "Interior lighting"
Nevýhody: "Was unable to reach Santorini due to extenuating circumstances. The Greek ferry system was not running due to worker strikes. Tried getting flight refunded but wasn't even able to get a personale on hold when I called. Was on hold for two hours and the line then hung up on me"
Výhody: "Agents at the check in counter in Lisbon"
Nevýhody: "Green seats"
Výhody: "Once we figured it put, fast check in. Small airport, lots of construction."
Nevýhody: "Poor directions at airport, messy boarding on busses"
Výhody: "The plane was clean and the crew very polite and helpful."
Nevýhody: "The biggest problems were the early departure time and frequently changing gate assignment, and the fact the service is not daily. I had to get up at 4:00 to catch a 4:30 shuttle to the airport. At. Arriving at the airport by 4:45, I had to walk back and forth inside the terminal to find the right check in area, and then a long way to get through security and a long walk back to get to the correct gate. I reached the gate at 6:10 for a 6:15 loading open. During check-in the attendant told me the boarding gate had changed and suggested a paper boarding pass scanned better than one on a tablet or phone. She printed me a new one, but it still had the old gate number on it. Had the flight been offered for the next day too, I would have rested another day in Amsterdam from my transatlantic flight."
Výhody: "Crew was nice and friendly. Quick boarding"
Nevýhody: "No Free drinks. 2.50€ for a soda."
Výhody: "I got one of my suitcases destroid during the flight."
Výhody: "Voor 50,- naar Praag en terug: hoe is het mogelijk?"
Nevýhody: "Je kunt dan natuurlijk niet veel extra's verwachten."
Nevýhody: "The flight got delayed and we didnt get notified"
Nevýhody: "Misrepresented dates on the booking page. Tried to cancel immediately no help from kayak staff. Had to contact 3rd party agency and airline. No luck with refund. Have to work with bank to try and contest transaction."
Výhody: "For the price I wasn't sure what I might get, but the flight was pleasant. Staff wasn't the best but ......"
Výhody: "Flight was swift"
Nevýhody: "Difficult to find check in... airport support staff were not super helpful, Transalvia was helpful once I found them."
Nevýhody: "1. I paid for luggage and had proof. Ground crew said no record of it and I had to pay again. Now have to involve my credit card company. 2. Ground crew was extremely rude. 3. Flight delayed an hour and a half."
Výhody: "The crew was great"
Nevýhody: "1. Did not embark on time 2. Didn't took off on time 3. It is expected to a least have free charge water"
Nevýhody: "Bad seats. Charging 40 euro about 1 bag. No water . No credit card payments abikity on check in point. I give you rate of 1 in a scale of 1 to 10."
Výhody: "Lovely crew. Was glad to be able to move to an empty row. Flight attendants were very accommodating with tea & letting me borrow a pen. Super quick flight once we got off the ground."
Nevýhody: "Flight was delayed, but more than that - WHERE ARE THE TRANSAVIA SIGNS AT THE AIRPORT?! I flew out of Orly, which is a nice, small airport that looks like a ghost town on one half of the check-in terminal. There are electronic kiosks which look like check-in kiosks but they don't work, and a whole floor of empty check-in booths with NO SIGNS as to where to go. I had to go to the information desk to find out where your check-in staff was - which is quite frustrating for a person who travels as much as I do. This should be easy, right? The trains in Paris are under construction during the summer. The whole transport system is screwed up (also lack of signs as to where to actually catch your train). So you're ALREADY stressed about catching your flight, and when you show up at the airport the check-in terminal (where is appears Transavia is located) is EMPTY?! That is RIDICULOUS. I am NOT a tourist. I LIVE & WORK all over Europe as an artist. I don't appreciate this sick twisted pleasure that some Europeans have in seeing confused tourists rush around like chickens with their heads cut off when their own infrastructure breaks down...because it DOESN'T JUST AFFECT THE TOURISTS! It's not cool. It's sadistic & a really crappy way to treat people who are just trying to appreciate and learn about your culture while supporting your economy while they're at it. A little bit of consideration goes a LONG way. And when it's severely lacking, as it was in this case, it makes me want to take my business & creative projects elsewhere. You have a whole Transavian UTOPIA one floor down from the main level. How about a few big TRANSAVIA SIGNS saying "ONE LEVEL DOWN" that tell people where to go instead of making everyone confused and mad when they're already in a rush to catch their plane?! How about a little empathy - seeing travel from the perspective of the TRAVELER? Just saying."
Výhody: "Quick and nice flight"
Nevýhody: "Complimentary Drinks are not provided not even water"
Výhody: "Very inexpensive!"
Nevýhody: "The check in process was completely disorganized. Queues were j correctly marked, opening times for bag drop off were guessed at and not posted anywhere including their website"
Výhody: "Very friendly staff and efficient"
Výhody: "Great service, love being able to order food and drinks from the in seat computer."
Nevýhody: "Nothing really."
Výhody: "WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY."
Nevýhody: "It takes a long time to get your luggage. Traveling with a child is really a challenge"
Nevýhody: "We were traveling with 1.5 year old child and we had to leave our stroller at the entrance to the gate and got it back with the rest of the luggage, needless to say we had to carry our child all the way to the plane and then to the baggage claim. Why can't it be taken and given back at the entrance."
Nevýhody: "Better menu service and comfort"
Výhody: "The direct flight"
Nevýhody: "The movie selection was not good. The employees at the gate were not helpful."
Výhody: "Free food, against expectation"
Nevýhody: "Good was terrible and not included with ticket unless you pay for it. Seat barely reclines. Outdated planes"
Výhody: "Comfort and wired. Ports for my 110 volt plug and USB at every seat...excellent. BUT..."
Nevýhody: "I am disabled, in wheelchair & in pain. The crew in JFK in NYC carried my bag into the plane and put it in overhead bin w/out my involvement in placement. Upon departure no one helped me get overhead bag and it was left behind. I'm at a terrible loss without it. Its Large black backpack"
Nevýhody: "3.5 hr delay with no word on why. Sat on the runway in NYC for another hour. Same flight was cancelled yesterday. Get your stuff together, Norwegian."
Výhody: "Nothing went well"
Nevýhody: "They could’ve had better direction and instructions when they cancelled our flight"
Nevýhody: "Extremely long time for bags to arrive"
Výhody: "Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying."
Nevýhody: "For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?"
Nevýhody: "We sat right by the kitchen galley. It was very noisy"
Nevýhody: "Delay, rude service, ran out of food for vegetarians"
Výhody: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Nevýhody: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Výhody: "The seats were comfortable, and I like the large windows with the tinted glass."
Nevýhody: "The boarding procedure could be better organized. Also, I don't like the idea that even water has to be purchased with a credit card."
Výhody: "We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing."
Nevýhody: "Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame."
Výhody: "Beautiful new plane, decently comfortable and spacious seats for economy. In air movie selection solid - can’t go wrong with dumb and dimber EVER"
Nevýhody: "No WIFI on long flights (which likely have business travelers traveling in the middle of a business day) is a very big No-No in 2019. Especially on a brand new planes there is no excuse, the pre ordering of food on the flight is a fine idea just ensure the all interfaces to book the flight makes this VERY clear that’s required."
Výhody: "Nice big comfi plane"
Nevýhody: "Return trip on 787 tiggt Seats"
Výhody: "Modern plane"
Nevýhody: "8 hour international flight and they dont offer free water? Staff boorish and entertainment limited but works well."
Výhody: "Movies were good and seats were spacious. Not much service throughout the flight."
Nevýhody: "Little service for water. Clogged toilet."
Nevýhody: "Typically an international flight that cost 1000+$ would come with food and drinks, given that they cost next to nothing compared to the ticket. But apparently for Norwegian one has to purchase food and drinks on top of the ticket, otherwise you don't even get served water in a 7 hour flight, which is completely ridiculous. Do you really the 2$ from a passenger for some water? Btw, I pre-purchased food and water. It's the fact that the people who sat next to me didn't get served water when I received food and drinks that made me very uncomfortable."
Výhody: "I like that it left on time and arrived on time"
Nevýhody: "Crew was unprofessional and sloppy no amenities"
Výhody: "Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most."
Nevýhody: "The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!"
Nevýhody: "Delayed 4 hrs Inflight entertainment down for 9hr flight Have to buy water!"
Nevýhody: "15/9/2018 Amsterdam - NYC 1. Baggage check only opened two hours before departure so it was an hour wait to check a bag 2. Flight left 80 minutes late 3. Flight sat on tarmac at JFK for 50 minutes waiting for a gate because we arrived late"
Výhody: "Flight was smooth, seats were comfortable with more than the usual leg room. TV screens were large and free. Overall it was a great flight."
Nevýhody: "My wife and i paid the minimum to board so of course we didn't expect any amenities. But i would think that coffee and especially water would be complimentary anywhere. We were fine without food but I mean how do you have an 8 hour flight and not offer water to passengers unless they request to pay for it."
Výhody: "The staff was nice and friendly."
Nevýhody: "I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service."
Výhody: "Service on board was friendly, very nice staff."
Nevýhody: "My bag was lost, and no help available through Norwegian to find it. I just had a 1 day delay with them recently and will try to avoid this airline in the future."
Nevýhody: "While flying from Oslo to Reykjavik for a backpacking trip, my backpack (with my tent, cooking equipment, clothes, and food in it) was lost. As a result, I was forced to spend several nights in Reykjavik waiting for my backpack to arrive. Norwegian Air had horrible customer service when I called to inquire about my bag. They did not coordinate well and were slow to track down our bags. After they did find our bags and rerouted them to Reykjavik, they missed their flight AGAIN! What is more, they refused to guarantee any compensation. Hence, I had to pay for clothes, food, and lodging without assurance of reimbursement. I will never fly Norwegian Air again."
Nevýhody: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Výhody: "New airplane, Dreamliner"
Nevýhody: "I bought premium tickets several months in advance but the airline overbooked those seats and we were placed on standby. Finally, we ended being downgraded to coach despite buying our tickets several months in advance without a reasonable excuse or compensation. The whole thing is very upsetting and disappointing."
Výhody: "Worst ever. Never recommend to anyone."
Výhody: "Superb jets."
Nevýhody: "Norwegian doesn't provide food or drinks and it wasn't clear at the time of purchasing a ticket. Norwegian airlines call center customer service rep wasn't able to provide a price of 1st checked-in bag and refered to the entity that sold a ticket."
Výhody: "Check in was prompt, and easy. Boarding was quick and on time. Staff was pleasant. I don't know why they get bad reviews, their guidelines are easy to follow, and I've been lucky enough to have no problems with them yet."
Nevýhody: "The seats are a bit crammed, but manageable"
Výhody: "Crew was polite. Entertainment system was acceptable."
Nevýhody: "While Purchasing our tickets, it was not made clear that our bags and meals need to be paid for separately. Once we got on the plane, there was an option to bye food however most of the food was unavailable on our flight. The only thing we could purchase on a 7 hr flight was chips and corn nuts."
Výhody: "I liked the dreamliner. That's about it."
Nevýhody: "I was flying Norwegian during possibly the worst week in recent memory: after the breakdown at JFK following the snow hurricane on Jan. 3-4. The flight was DY 7002 to Oslo, arriving on Jan. 5. For some reason leading up the flight, Norwegian did not cancel our flight - which left at 22:00 - even though the other major airlines had. We were forced to go to the airport chaos before Norwegian cancelled the flight around an hour before it was supposed to fly. We were delayed two days. When we finally boarded on Jan. 7 we had to sit on the tarmac for 3 hrs before taking off. The pilot couldn't explain the nature of the delay. In all fairness, I am not sure how much Norwegian or JFK are to blame for such horrendous service. Probably both are at fault. Norwegian: please consider your customers' time and well-being. Cancel your flights in advance of such conditions so that your passengers, update the information on your website. Those things are in your control, even if the situation at JFK is not."
Výhody: "The food was pretty good."
Nevýhody: "The flight was delayed for poorly explained reasons, there was a huge baggage cost for an international flight, the plane taxied for 5 hours after landing, the heat was cranked up and there were no fans, our baggage hasn’t come out 2 hours after landing, but most of all there was no in flight entertainment for the 7.5 hour transatlantic flight - I don’t want to fly Norwegian ever again."
Nevýhody: "Must try and update your service, staff, rules."
Výhody: "entertainment ok"
Nevýhody: "did not know that they charge extra for everything. 7 hr flight and they don't even give you a glass of water without charging you extra."
Výhody: "The time slot is very inconvenient but otherwise pretty ok"
Nevýhody: "NO FOOD. I didn't know I had to pre order food and ALL the snacks had run out! They really need to have a reserve."
Nevýhody: "Terrible airline, kept us on the plane for 30 minutes after we had landed"
Výhody: "Booked this as was going to Denver direct and ESD a fair price. Generally well looked after."
Nevýhody: "Not made clear that this trip did not include food unless purchased separately but spotted It day before so purchased our own to take on board. Was actually better as we had what we wanted and most importantly could eat/sleep when it suited us. Not offered any drink not even water but had our own. Nearly slipped up with baggage as did not purchase bags coming back as missed the point while booking. How many people book return flights and don't bring bags back? Should have been an 'are you sure' check."
Nevýhody: "I will not fly this airline again if I can help it. $3 for a bottle of water? Buy a blanket? I fly international flights frequently...I have never experienced such poor service on any other airlines. The crew was untrained and some even dancing in the back of the plane. I would not want to trust my life to such people if there was an emergency on board."
Výhody: "Economical with great customer service."
Výhody: "The plane was beautiful and very modern, and the in-flight crew was very nice. Lots of space for carry-on baggage. You have to purchase meals in advance when you book your flight, otherwise you don't get much. But you can buy snacks and drinks on demand through the screen each passenger has."
Nevýhody: "The boarding process felt a little chaotic. They boarded the back half of the plane and then opened general boarding. People who knew about it lined up to wait to board for 45 mins before the flight began boarding... because the way it's done is so open. It doesn't create the most relaxing wait experience. But once I got on the plane, all was good. The check-in process was also a bit tiring too. There is no automated check-in option, so you have to stand in a really long line to get your boarding pass for international flights. Make sure you leave yourself plenty of time to check-in... especially given that there's a long security line next."
Výhody: "Food seemed quality and practical. Good selection of films. Psyched up with the windows and air circulation technology changes."
Nevýhody: "Staff need to be trained on how to talk to passengers. Little tight in economy section. Not much water throughout."
Výhody: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Nevýhody: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
It is a low cost airline so, like all is them it is more of a flying convenience store than anything else but for short flights you know what you have and it is fine
Was refused access to the plane. Easyjet more interested pushing car rentals or hotels booking than making sure travelers are set to go thru COVID-19 hurdles. 300 euros totally wasted. Thank you easyjet.
Výhody: "The size of hand luggage"
Výhody: "Leather seats and plenty of leg room. Flight was on time."
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Nevýhody: "Flight was delayed. Very little communication"
Nevýhody: "30 minute delay"
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Nevýhody: "Male flight attendant on Easyjet physically hurt me, invading my personal space multiple times and touching me while I slept. Under NO circumstances is it appropriate for flight attendants to physically jab at passengers, especially given the power imbalance in this case of a white male flight attendants being physically inappropriate with women of color passengers. I will not be flying with Easyjet again and will tell everyone I know of my experience with Easyjet's physically invasive, inappropriate staff."
Výhody: "The plane was ok."
Nevýhody: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Výhody: "All good"
Výhody: "That I could buy a ticket on the day (EasyJet said they were sold out at the desk but Kayak had one online - well done Kayak)."
Nevýhody: "The queue to check in that was caused partly by weighing cases for the cargo hold and trying to charge extra at a higher 'desk rate' forcing people to either pay the desk rate or open their bags and transfer stuff to their carry on bag. The lack of room for carry on bags, requiring that some bags be transferred to the hold (caused by the above 'luggage transferring fiasco). The two people at the desk with a queue of hundreds waiting to check in. The one hour delay in the flight. The marathon walk to the other end of the airport to board the plane."
Nevýhody: "The plane had a hole in the wing. we sat for an hour on our sits till we got an engineer to look at it and put sticky tape. It was very stressfull flight. we couldnt go to the toilets while we were sitting on the tarmac for 1 hr"
Výhody: "Usual practical easyJet service."
Nevýhody: "Long queue for passport control in Basel. What's going on with that?"
Nevýhody: "No notice of delayed flight, food was rushed and plane very dated"
Nevýhody: "Flight 1.5 hour delay"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Nevýhody: "We were three and a quarter hours delayed"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Nevýhody: "late departure"
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Nevýhody: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Nevýhody: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Výhody: "Nothing special to mention"
Nevýhody: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
Výhody: "Staff were pleasant, eager to help, efficient. Flight arrived early."
Nevýhody: "A long time standing waiting for boarding - no seats."
Výhody: "The prompt staff"
Nevýhody: "It was SO hot and when you're cramped like that, the temperature can make you panic a little bit. Did not get cooler in the air, and they made you pay for drinks!!! Even water! Nothing "easy" about this jet."
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year"
Nevýhody: "No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight."
Nevýhody: "Flight due at 1550. At 1500 boards said now boarding. The plane hadn't even landed! Kept waiting over an hour in airless crowded room with no seats. Silly notices about wonderful easyJet service on screen added to insult. Eventually took off 1625. Crew said sorry for 10 minute delay - actually 35 minutes."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Nevýhody: "Drink /food trolley didn't make it to row 18 during the flight"
Nevýhody: "Why the crew disnt tell us at the check in desk that we are not allowed to bring ladies hand baggage. If they told us at the first place. We could put our stuffs in our luggage. Does easy jet try to earn more money???!??"
Nevýhody: "There's no lifts to board the planes. So with your on-board luggage, a buggy and a baby it is really hard with the stairs and there's no one around to help"
Výhody: "The flight was very late over an hour late and as a results I have to take taxi from schipol airport to Amersfoort which cost me a lot"
Nevýhody: "Rude staff, no responsibility taken by the airline for delayed flights. Although already checked in and the board stated it was boarding we were told we missed the flight after waiting around in the lobby for hours. Apparently easyjet and the airport boards don't communicate with one another? Took 40 minutes to escort us back to the front of the airport then had to pay an extra 160 quid to change to the next flight. Coming back the flight almost landed on an unclear strip so we had to pull back up when we were very close to the ground which scared a lot of people. Felt like we were treated like cattle rather than people. Although our trip was wonderful everything easyjet related was awful. Parking price due to delays cost me a further 100 quid at Luton airport. Flight time is 45 minutes. We arrived 2 hours after the time we were supposed to arrive. Another couples bag was lost, 5-6 were told they missed their flight when they had not missed their flight and they also had to pay extra, extremely unhelpful."
Výhody: "On time fantastic !"
Výhody: "Loved the cheap fare - went off pretty much as expected - big crowds at security in Bristol, paid for express - it seems every little extra is charged for - paid £15 each for an extra legroom seat which also gave us priority boarding and an extra bag, although it wasn't clear if they were being strict about hand luggage or not."
Nevýhody: "We sat in the XL first row - seats don't recline! and everyone trooped past us when boarding and a stiff breeze blew on us through the door. Had to keep our down coats on but then when the door closed and it warmed up we weren't allowed to take it off because it was an emergency exit row and now clutter! So we got a little overheated until at altitude - weird. The coffee was £2.50 for instant! weird."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "Very comfortable experience. Boarding was easy. Check in was convenient. Crew was friendly."
Nevýhody: "Nothing in particular to dislike."
Výhody: "Delay as usual"
Nevýhody: "Long delay as usual which caused very inconvenient domino effect in London."
Výhody: "Great cheerful helpful crew as ever, even if the lady on the bag on the bag drop seemed rather unhappy."
Nevýhody: "Luton Airport. This is the first time I have landed there and I think it competes for the worst airport in the world. Very cramped, long queues at passport control, toilets out of order everywhere, awful decor, terrible signage. Dirty crowded, depressing. And the train service at the station is also dreadful."
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Nevýhody: "The price on kayak with easy jet doesn't reflect end price as you have to pay extra for baggage. other airlines include baggage as is per the norm. East Jet do their very best to get money from you in any way possible."
Výhody: "Upbeat friendly crew. Informative captain. Early arrival."
Nevýhody: "Boarding gate far from main concourse. Tired seats."
Výhody: "Cabin staff"
Nevýhody: "Huge trek to gate. Late - again."
Výhody: "Al went well - no props - arrival in time."
Výhody: "Relatively easy. Cheap. No frills."
Nevýhody: "No food. No entertainment. Have to pay for all "extras" including seats and bags. Hate stansted airport"