Nevýhody: "Excellent on every level!!"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "The flight was short and smooth"
Nevýhody: "Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service."
Nevýhody: "British Airways neither a budget airline nor a lux airline. Doesn’t know what it is."
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Polite, friendly staff."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "I had a drink ( whiskey)and requested for some snacks to go with the drink but was told they had only pretzels and nothing else"
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Nevýhody: "Piotr customer service with 2 hrs golfing periods to rescheduled changed flights Vegiterian meals ordered never came through They re touted me through an surliness wgrre I had to get my lugauge in London then check back in to my next flight to Malta."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "Crew was nice and we all have individual video screens"
Nevýhody: "No charging stations for electronic devices"
Nevýhody: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "The Boeing 787 and the Entertainment system."
Nevýhody: "Toilets ran out of paper towels and kleenex Bags took too long to be delivered."
Výhody: "The services I paid for were delivered very well"
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "Boarding smooth enough, seats comfy enough"
Nevýhody: "Checked bags line insanely long, gate MILES away from security checkpoint, no food or entertainment (why low rating, n/a), could always use more legroom, paid more for bags than for flight and taking bags was a huge hassle and worry"
Výhody: "The staff were friendly."
Nevýhody: "When I checked in I was told to go to a separate desk to have a seat assigned. There turned out to be a shortage of seats and I had to wait until boarding closed to find out if I had a seat on the plane. Having paid $1600 for a return flight I find it unacceptable that a seat is not guaranteed. The BA staff were helpful, but your system is ridiculous."
Nevýhody: "We are eligible for Flight Compensation Regulation 261/2004 is a regulation in EU law for flights > 4 hours."
Výhody: "The plane was new and the seats were gorgeous!"
Nevýhody: "No snacks were provided."
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Heathrow T5 bag drop and terminal in general was great as usual."
Nevýhody: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The flight I booked through Kayak was cancelled and I was not told until I called three weeks later to check on my seat assignment."
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "I was blocked and was not given permission to choose a sit when checking-in"
Výhody: "Comfortable seats and good service"
Nevýhody: "No USB port"
Výhody: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nevýhody: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Nevýhody: "The seats more comfortable."
Výhody: "The crew in the aircraft were good but the ground services were poor"
Nevýhody: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Výhody: "Nothing really"
Nevýhody: "The airline should at least provide a snack. It's 4 hrs of travel."
Výhody: "The price"
Nevýhody: "Screens or just at least free water or drink"
Nevýhody: "Staff smile more. More room."
Výhody: "Took off on time"
Nevýhody: "Free food and alcoholic beverages"
Výhody: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Nevýhody: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Výhody: "Friendly staff. Comfortable plane"
Nevýhody: "Delayed but only 15 min"
Výhody: "The flight was ok"
Nevýhody: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Výhody: "I arrived alive!"
Nevýhody: "Service was poor, plane was hot, not my best flight experience by far"
Nevýhody: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Nevýhody: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Nevýhody: "Landing was very rocky"
Výhody: "price. flight. comfort. convenience"
Výhody: "The price"
Nevýhody: "The mass"
Výhody: "Getting off the plane"
Nevýhody: "Not enough leg room for the over 6 footers"
Nevýhody: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Nevýhody: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Nevýhody: "Late Irritably staff No food"
Výhody: "You get what you pay for, nothing more and nothing less."
Nevýhody: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Výhody: "Crew was nice Price was good Food was good but expensive"
Nevýhody: "Beverage was not there not even soft drink or water Boarding was not okay it took us 10 minuets standing in airplane shuttle to Big long lan to reach boarding desk Expensive food to buy"
Výhody: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Nevýhody: "Boarding was delayed due to late arrival"
Nevýhody: "Flight got delayed Grumpy crow Seats not comfortable"
Výhody: "As long as they are reverting a cheap ticket then the service is good"
Výhody: "It has good crew members and fine alternatives for eating."
Nevýhody: "No entertainment option is available."
Výhody: "food that we bought was ok Fast boarding on time departure nice crew"
Nevýhody: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Nevýhody: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Výhody: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
Výhody: "The seats were not too tight and the food is not extensively expensive"
Nevýhody: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Nevýhody: "At check in staff did not know that I had 20 kg baggage allowance"
Výhody: "Reasonable for the price paid"
Nevýhody: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Nevýhody: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Nevýhody: "Flight took off late, no food or entertainment available"
Nevýhody: "We didn't get a glass of water. Shame on you"
Nevýhody: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Nevýhody: "Late in time"
Výhody: "The cappuccino"
Nevýhody: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Nevýhody: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Výhody: "Staff was super friendly and efficient."
Nevýhody: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Nevýhody: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Výhody: "Seating is comfortable enough with sufficient leg space."
Nevýhody: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Výhody: "I never made this trip due to Pegasus delays - see above"
Nevýhody: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."
Nevýhody: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Nevýhody: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Nevýhody: "Delay. No apologies not even one."
Výhody: "Delay for almost 1 hour.."
Nevýhody: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."