Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Výhody: "The crew was excellent, respectful and helpful."
Nevýhody: "Boarding by bus is poor"
Výhody: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Nevýhody: "Food was good but was not full compared to emirates."
Nevýhody: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Výhody: "Lie-flat seats in business class"
Nevýhody: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Výhody: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Výhody: "The seats were comfortable and the staff was very attendant!"
Nevýhody: "No complaints"
Výhody: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Výhody: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Nevýhody: "No negative points"
Nevýhody: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Nevýhody: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Nevýhody: "Outdated Cabin Fit Out"
Výhody: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Nevýhody: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Výhody: "Excellent flight experience"
Výhody: "Entertainment excellent, cabin crew superb"
Výhody: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Nevýhody: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Výhody: "great crew service. my first time flying with singapore airlines and they delivered"
Výhody: "great crew service. my first time flying with singapore airlines. they delivered!"
Výhody: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Nevýhody: "Food not hood"
Nevýhody: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Výhody: "crew was very polite and cheerful."
Výhody: "Crew, cabin and food."
Nevýhody: "Lack of entertainment console at each seat"
Výhody: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Nevýhody: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Výhody: "Personal Touch!"
Nevýhody: "No such!"
Výhody: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Nevýhody: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Nevýhody: "It is really good experience. All the flight attendants are good"
Výhody: "The friendliness of the staff, the food and overall the experience."
Nevýhody: "That our bags weren't check in all the way to SEA"
Výhody: "Nothing specific"
Nevýhody: "No real dramas"
Výhody: "The crew was very kind and helpful."
Nevýhody: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Výhody: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Výhody: "Second bag was four foot bronze statue, no problem or extra cost"
Výhody: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Nevýhody: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Výhody: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Výhody: "New plane"
Nevýhody: "Food served 40 min after special meals"
Výhody: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Nevýhody: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Výhody: "Service was good, but then that's expected."
Nevýhody: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Výhody: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Výhody: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Výhody: "I loved the movie selection and the food options."
Nevýhody: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Výhody: "Extremely polite flight crew"
Nevýhody: "-The food was pretty bad -Not much leg room"
Výhody: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Výhody: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Nevýhody: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Nevýhody: "Same price as Singapore airlines but it's a budget flight - silk air"
Výhody: "Awesome crew and food"
Nevýhody: "Seats were not comfortable.."
Výhody: "Excellent service by SingaporeAirlines. Nothing more to ask for... everything was very good."
Nevýhody: "the food I pre-ordered wasn't available in one of the meals (premium economy class)"
Výhody: "Friendly crew, excellent service. So far best economy class"
Nevýhody: "Food can be better"
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
It was an okay experience. It felt like crew were doing their jobs, rather than treating the passengers as customers. Food was just average. nothing special which will influence me to prefer emirates to other airlines. Thankfully no delays.
Nevýhody: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Nevýhody: "Great flight back to the UK, flight crew were very pleasant and attentive."
Výhody: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Nevýhody: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Nevýhody: "Family travellers should always be seat together"
Nevýhody: "Delayed flight and the procedures too very long."
Výhody: "Great customer service, great and always smiling crew, wonderful flight"
Nevýhody: "the food options need to be more. an option with steamed rice should always be available"
Nevýhody: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Výhody: "Direct flight"
Nevýhody: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Výhody: "Neat and clean. People at Newark airport"
Nevýhody: "Service of air host. Attitude of people at Dubai airport"
Nevýhody: "seat was ok staff are very rude food was poor and cold on first flight"
Výhody: "The leg space and the entertainment. The crew were very nice."
Nevýhody: "The bathroom must be kept cleaner."
Výhody: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
Nevýhody: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
Výhody: "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
Nevýhody: "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
Výhody: "good attitude , friendly service from the crew members"
Nevýhody: "seat spacing was very narrow"
Výhody: "Food, Service, entertainment"
Výhody: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Nevýhody: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Nevýhody: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Výhody: "Crew were friendly Entertainment was good"
Nevýhody: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Výhody: "Need a little more leg room. Staff made sure the toilets were clean."
Nevýhody: "No footrest."
Výhody: "Excellent new plane good food friendly staff excellent entertainment"
Nevýhody: "Staff not bring drinks regularly enough"
Výhody: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Výhody: "Nice new Boeing 737 with great movie choices."
Nevýhody: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."
Výhody: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Nevýhody: "The food was average"
Výhody: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Nevýhody: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
Výhody: "Staff was excellent. Food good. Great choice of movies."
Nevýhody: "Bigger and more comfortable seats."
Výhody: "Every thing about Emirates was first class Including the CREW!!"
Nevýhody: "It was a bit too cold but it did get better afterwards"
Výhody: "Leg Room. Timing"
Výhody: "Emirates is an airline that knows how to pay attention to the details. Amazing airline."
Nevýhody: "The ground few in Phuket - specifically the check-in desk did not uphold the standards of Emirates. I felt like I was too much of a bother for them."
Výhody: "I love business class the best"
Nevýhody: "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."
Výhody: "Good entertainment"
Nevýhody: "Stawardess took too long to collect trays after we had eaten.at least two hours."
Výhody: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
Nevýhody: "My request for vegan food was lost."
Výhody: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Nevýhody: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"
Výhody: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Výhody: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Nevýhody: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Výhody: "Crew was pleasant and friendly."
Nevýhody: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Výhody: "Service Gluten free food provided."
Výhody: "Crew and entertainment"
Výhody: "Great airline and excellent sevice"
Nevýhody: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Výhody: "Cabin crew service was good, couple were too good Too good"
Nevýhody: "Streamline boarding process"
Výhody: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Nevýhody: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Výhody: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Nevýhody: "Boarding was a bit disorganized."
Výhody: "No lunch coupons or future flight discounts given"
Nevýhody: "Unapologetic about causing so many subsequent delays"
Výhody: "Entertainment, lounge.."
Výhody: "* Comfortable seating * Genial and efficient staff * Outstanding variety of in-flight entertainment * Price!"
Výhody: "Great cabin staff. Ground staff was very helpful with my seat changes. I will fly Emirates again."
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
This is the worst flight experience
Nevýhody: "No gate for departure or arrival. No business class longe in Cape Town."
Výhody: "The crew was really sweet and making sure passengers were comfortable."
Výhody: "Very pleasant and comfortable flight."
Výhody: "Breakfast was good; the first meal was average"
Výhody: "Everything normal as expected on an economy class nothing special."
Nevýhody: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Výhody: "The “mini-refrigerator” for beverage storage at the business class seat."
Nevýhody: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Výhody: "Clean, modern planes, on time, good service amd team."
Nevýhody: "If they bump me up to First or Business class.... :p"
Nevýhody: "Delayed flight for no apparent reason"
Nevýhody: "As with all economy seating...it is cramped"
Výhody: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Výhody: "Friendly crew"
Nevýhody: "No alcohol served"
Výhody: "Departed on time. Courteous staff."
Nevýhody: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Výhody: "Great crew, aircraft etc"
Nevýhody: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Výhody: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Výhody: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Výhody: "Excellent seats..."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Crew and their promptness to assist"
Nevýhody: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Nevýhody: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Výhody: "Good service."
Nevýhody: "Poor choice of entertainment."
Výhody: "had a whole row to myself and the food was very good"
Výhody: "Had always liked the airline and on board crew members"
Nevýhody: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."
Výhody: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Nevýhody: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Nevýhody: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Výhody: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."
Výhody: "Friendliness of staff. Cleanliness"
Výhody: "I like everything about the flight"
Nevýhody: "Everything was ok"
Výhody: "Excellent travel with Qatar Airways"
Nevýhody: "Only thing is security was too tight at Doha Airport"
Výhody: "Excellent service"
Výhody: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Výhody: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Nevýhody: "I could not check myself online! so i could not select the best seat."
Výhody: "Solid movie selection, good food"
Nevýhody: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Nevýhody: "Catering and seating. They ran out of food and drinks"
Nevýhody: "Flight delayed Stewards were rude"
Nevýhody: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Výhody: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Nevýhody: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Výhody: "the flight was very comfortable . the movies were very good."
Nevýhody: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Nevýhody: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Výhody: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Nevýhody: "Be more clear when explaining charges and fees including taxes"
Výhody: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Nevýhody: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"
Výhody: "everything was great. huge seats, large legroom."
Nevýhody: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."
Výhody: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
The ticket price is reasonable, the Istanbul Airport is amazing .New clean fun have everything you need it even the shoping price is great, inside the airplane is modern and clean ,the crew the clean the Bathroom after every passenger due to covid, also the give you PPE package to stay clean and safe, the crew staff are organized and friendly, the food is fresh and delicious, I recommend Turkish airline for any one need easy trip from the begging to the end. Thank you kayak for the great 👍 ticket price. Love it.!!!
Nevýhody: "No social distancing‼️Service on plane just horrible"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Nevýhody: "more space for legs, modern screens"
Výhody: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Nevýhody: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."
Nevýhody: "Flight was late, I had to run like crazy to catch the second flight"
Výhody: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Nevýhody: "The seats were so close to each-other that you can't even get in or out without a big effort. I am not a large person, but I am pretty tall. Fro someone over 6 feet tall, the seats are like a torture chamber."
Nevýhody: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Nevýhody: "Small seats in the economy class"
Výhody: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Nevýhody: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Nevýhody: "The lost 3 of my bags"
Nevýhody: "Pilot needs to learn how to land"
Nevýhody: "It was fantastic"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Arrived on time. Crew was very helpful."
Nevýhody: "Too crowded Airport."
Nevýhody: "Boarding problems"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Nevýhody: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Nevýhody: "Mi sa furat din bagajj !!!!!!!!"
Výhody: "Setting, speed, arrival"
Nevýhody: "Long queue at passport control"
Výhody: "Every thing about it the food and what you supply for each customers ✅"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Cabin attendants tried to be helpful and pleasant."
Nevýhody: "food was very unimaginative, way too much carbohydrates, and little attention to a healthy diet. Movies were constantly being interrupted by announcements - like 20 times per movie. This was on flight from Istambul to NYC, not the one from Tel Aviv."
Nevýhody: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Nevýhody: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Crew was helpful"
Nevýhody: "Not having extra legroom is one thing but not having enough space to fit ones leg reminded me of the slave ships where slaves were placed so tight that they did not have any moving space. I am not even a tall guy - just 5'10". It was bad especially when one travels internationally for 14 hours non-stop. There should be some federal regulation regarding this."
Výhody: "Care and food on board were excellent."
Nevýhody: "Boarding was late and was very confusing. No special area for business class. This was not true when we were going to Cairo from Istanbul. The lounge there is fabulous but because our flight was late we didn't have time to go to the lounge on return flight."
Nevýhody: "I woke up twice due to too warm cabin."
Výhody: "Seats are spaced further apart than many other carriers"
Nevýhody: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Výhody: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Nevýhody: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Nevýhody: "Terrible experience with Turkish airlines , I had a sick father who use oxygen machine and they make him to miss his plane to New York and make him wait for 6 hours for the next plane with no oxygen tube"
Výhody: "The flight was one of the best I ever took, the crew was friendly and very helpful, the food was great, the seat comfort was ok and the entertainment was amazing. I'm going to use to go to Italy next time. Thank you"
Nevýhody: "On the way to Italy the seats were a lil too small and tight."
Výhody: "efficient boarding from 2 door. easy check in"
Nevýhody: "disorganized airport. They will not allow you at the gate until it is 45 min from scheduled take off time. Lines can be long and disorganized."
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Nevýhody: "4 HR ground hold only partially made up for with faster flight time"
The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.
Even though the flight got delayed for 10’ we made it on time
Nevýhody: "The fees for the sporting bag was out of control expensive"
Výhody: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Nevýhody: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Výhody: "It was all fine, a bit cramped, but otherwise fine"
Nevýhody: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Výhody: "The crew was super friendly, food was great and entertainment on board was a great selection."
Nevýhody: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Nevýhody: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Výhody: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Nevýhody: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Výhody: "Generally very pleasant flight"
Nevýhody: "No complaints"
Nevýhody: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Nevýhody: "lost connection"
Výhody: "Great service on board the plane."
Výhody: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Výhody: "Safe trip"
Nevýhody: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Výhody: "Excellent flight Excellent food"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "I liked that the plane eventually came..."
Nevýhody: "That the plane was an hour late..."
Nevýhody: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "The flight was comfortable and very timely."
Nevýhody: "Very little leg room."
Výhody: "Good service and on time."
Nevýhody: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Nevýhody: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Výhody: "Despite airport issues, we took off quickly and all went well. No complaints"
Nevýhody: "No problems."
Nevýhody: "Flight delayed"
Nevýhody: "It was late No food"
Nevýhody: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Výhody: "Flight was on time ,"
Výhody: "Staff, seats (exit)"
Nevýhody: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Nevýhody: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Výhody: "The crew were very nice"
Nevýhody: "Toilets could be cleaned more often"
Nevýhody: "The delay in take-off"
Výhody: "Short flight and the crew was attentive and pleasant."
Nevýhody: "Loading of the bus to the terminal was slow only 1 bus was available."
Výhody: "The crew was nice and the entertainment was okay."
Nevýhody: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Výhody: "Comfort seat. Good mouvies"
Nevýhody: "The aircondition was to high. I was almost frozen."
Nevýhody: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Nevýhody: "Our baggage did not make it to our final destination"
Nevýhody: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Nevýhody: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Výhody: "Boarding was on time and the crew were great. The food was quite good too."