Nevýhody: "Cabin temperature was too warm"
Nevýhody: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Nevýhody: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "kayak was poop for help for me."
Nevýhody: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Nevýhody: "The sounds of air was to much. I could hear the air outside and was bothering me."
Výhody: "The service was great, the flight was timely, attendants were friendly."
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."
Výhody: "The crew was very attentive and the food is amazing"
Nevýhody: "After the second hour the temperature inside the aircraft was very warm started to sweat"
Výhody: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Nevýhody: "My luggage was ruined due to poor handling."
Výhody: "Every thing about it the food and what you supply for each customers ✅"
Výhody: "Kind and professional staff, smooth check-in procedures, comfortable flight."
Nevýhody: "I guess this is not related to the TK airlines itself, but once passengers check in and about to board, there is not toilet, so if you need that facility, you have to go out and through the security screening again."
Výhody: "Good flight. Food was nice!!!"
Nevýhody: "On my flight to Greece the wheel on my suitcase was broken. I tried to address this on the day of my departure & was told it's too late to put in a claim. This was a bit upsetting to me. I didn't realize that a wheel had broken until I left the airport. On the way to where we we're staying the 2nd wheel broke, thus I had to drag my suitcase the rest of the way."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "The food wasnt good .."
Výhody: "Direct flight from Houston to Istanbul. Ran on time, and food was good."
Nevýhody: "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."
Výhody: "The crew were very nice al of them."
Nevýhody: "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
Nevýhody: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Výhody: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Výhody: "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "The crew, the boarding , the entertainment,"
Nevýhody: "The food was not up to expectations"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "Nice new plane, decent food, friendly staff, incredible selection of movies. Appreciated the fact that the cabin wasn't freezing for once."
Nevýhody: "Terrible, slow checkin process. Some people treated the checkin counter as their personal therapist, coffee house, I don't know what.., they held up the line for ages and staff was doing nothing to speed them up and move them along."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "The food, the crew, the beverages, the entertainment and the level of cleanliness were all excellent. On time departure on both segments."
Nevýhody: "The Boeing 777 had the new, smaller seats. No control of overhead airflow among other things. Wish they still had the old Airbus A330's and 340''s."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Nevýhody: "Way too trigger happy with spurious announcements which made it impossible to complete a 2 hour movie on a 3 hour flight!"
Výhody: "The service was excellent from A to Z"
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Great selection of movies. Really got a kick out of the Batman vs. Superman stuff! :)"
Nevýhody: "I was a bit tight in my seat, and when I went towards the back of the plane, I saw a number of people had a whole row to themselves. It would have been nice if the spacing was better so more of us could be less cramped."
Výhody: "The food is always good!"
Nevýhody: "Thry promide Wifi but it didnt work Touch screens- the touch works really bad"
Výhody: "Tv screen was like an iPad. Lots of choices and options. Food very good. Staff friendly"
Výhody: "good food and good entertainment selection"
Nevýhody: "smallish seating for me. I'm 5'11""
Nevýhody: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"
Výhody: "I liked the service. And I also enjoyed the food."
Nevýhody: "They didn't serve or sell any alcohol on this flight :("
Delta charge a $30,oo USDollar for a suitcase in the baggage hold In my reservation I have one carrying and one on hold
Výhody: "The crew was amazing"
Výhody: "Good service amazing crew clean airplane good cleaning protocols"
Nevýhody: "Everything was good"
Nevýhody: "Broken tray table literally off its hinges and unusable."
Nevýhody: "I think all was very good"
Nevýhody: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Nevýhody: "The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time."
Nevýhody: "I wanted an aisle seat."
Nevýhody: "Multiple delays made us miss 4th July celebrations"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "Ran 2 1/2 hours late, poor customer communication"
Výhody: "Put up at the marriot"
Nevýhody: "Better food and more water."
Výhody: "Crew ok . Seat not so comfy"
Výhody: "Yes the crew was amazing"
Nevýhody: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Výhody: "The crew really took care of us. You could tell they care."
Nevýhody: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Výhody: "Crew was good."
Nevýhody: "N/A. No food was served due to turbulence which is uncontrollable."
Výhody: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Nevýhody: "Seats were right but that I guess is to be expected these days."
Výhody: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Nevýhody: "Breakfast was not served in First Class"
Nevýhody: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "The flight & landing were smooth, and we arrived a few minutes early."
Nevýhody: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Nevýhody: "No videos or entertainment."
Výhody: "really nice cervices"
Výhody: "Like you let a rookie land the plane. Rest of the flight was great. But the landing was sketchy af"
Výhody: "the plane was large, we departed on time, the flightcrew was extra friendly and attentive"
Nevýhody: "Seat were tight and the upgrade fees and not affordable"
Nevýhody: "Delays. Ways late."
Výhody: "Everything was great, flight attendants were awesome"
Výhody: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Výhody: "Boarding is easy as always, I like Delta's system."
Nevýhody: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Výhody: "Staff lovely"
Nevýhody: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Výhody: "-forgot to charge me for wine"
Nevýhody: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Výhody: "Maintained high standards of service despite massive delay."
Nevýhody: "Boarding and departure was messy because of the delay"
Výhody: "Smooth, easy, still long"
Nevýhody: "Still long"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Entertainment, newer plane, great crew. and complimentary meal? fantastic."
Nevýhody: "I checked in 12 hours in advance for both trips and was assigned a B seat toward the back of the plane for both, with no capability to select my seats in advance."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Good heads up to turbulence."
Výhody: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Nevýhody: "There wasn't anything I did not like."
Výhody: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Výhody: "The crew was very competent and friendly."
Nevýhody: "Insufficient seating area, no meal offered."
Nevýhody: "Was ok"
Nevýhody: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Nevýhody: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Výhody: "The bread was fresh and food better than other times"
Nevýhody: "Crew is always aggressive and unfriendly"
Výhody: "The crew was terrific."
Výhody: "Crew was great. Seats were comfortable."
Nevýhody: "The airline lost both of my luggage suitcases."
Výhody: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Nevýhody: "See previous"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Crew was nice."
Nevýhody: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Výhody: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Nevýhody: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Nevýhody: "Better in flight entertainment"
Výhody: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Výhody: "Intranet wifi meant I could watch entertainment on my iPad"
Nevýhody: "Seats are very uncomfortable"
Výhody: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Nevýhody: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Výhody: "Didn’t like the sandwich offered"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Not much expected as it was a budget trip."
Nevýhody: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Nevýhody: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Výhody: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Nevýhody: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Nevýhody: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Výhody: "Their evacution video is interesting"
Nevýhody: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Nevýhody: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Výhody: "Boarding was on time"
Nevýhody: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Výhody: "The crew and flight was faultless"
Nevýhody: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Výhody: "Free snack and drinks. Good service."
Výhody: "I would like to come on time each trip because I got two late time before with airfrance"
Výhody: "All was good we didn’t feel the time 9 hours passed easily"
Nevýhody: "Nothing special"
Výhody: "Boarding & crew (inc ground staff & check-in) all good."
Nevýhody: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Výhody: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Výhody: "Getting there on time despite delay"
Nevýhody: "entertainment had very old media and no recent additions. Crew was not very organized"
Výhody: "leg space in plane"
Nevýhody: "Food was not good."
Výhody: "Crew was great"
Nevýhody: "Not enough food"
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Nevýhody: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Nevýhody: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Výhody: "Food and service"
Nevýhody: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Nevýhody: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Smiling, quick, courteous"
Nevýhody: "Had to pee right after turbulence no time for bathroom"
Výhody: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."
Výhody: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Nevýhody: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."
Výhody: "Uneventful flight! Love that!"
Nevýhody: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Výhody: "How fast we borad the airplane the sever was good and nice respectful"
Nevýhody: "Just speed up little fast unload the airplane"
Nevýhody: "They gate checked everyone's bags starting with group 5."
Výhody: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Nevýhody: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Výhody: "Crew was very nice. Seats were more comfortable than other airline seats."
Výhody: "Crew was very helpful."
Výhody: "The TVs and free movies!"
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Výhody: "food, drinks, seats, price"
Nevýhody: "Terrible service from crew. Bad odors from bathrooms."
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Nevýhody: "This was a connecting flight, and I arrived at the gate from American Airlines flight 2656 in plenty of time to make the connection. However 15 minutes after arriving at my designated gate it was announced that American Airline flight 4874 would be delayed for 15 minutes for maintenance, which was fine, I want the plane I am flying in to be in perfect working order. So the departure time went from 2:32 to 3:00, then it went from 3:00 to 4:01. Next, it was announced that there had been a gate change. Once we all arrived and the passengers had deplaned and it was announced we could board it was closing in on 4:30. Now once we were on the plane we sat for one and a half hours with no food or water. Finally, they announced that the flight attendant would be coming around with water which was poured from bottles into cups and cookies or pretzels, what, did the plane crash on a deserted island and I not know it? After more sitting, we finally took off, I arrived at my destination 4 hours later than planned. I think this could have been handled more efficiently, and with more aplomb than the standard "we apologize", that does nothing for me and my trip went from 1 hour to 4 with me finally arriving at the Roanoke airport at 6:45."
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Nevýhody: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Výhody: "American did transfer us to another flight after several hours' delay."
Nevýhody: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Výhody: "Liked the plane and the entretenimiento was good the crew was a little rude"
Nevýhody: "Crew was a little rude when they offering the cards I wanted one and the guy just said you don’t leave in the USA right ? So is USA residents only, Am sure there are several ways explained this without being as rude as he was"
Nevýhody: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Nevýhody: "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"
Nevýhody: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Nevýhody: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Výhody: "Everything but the boarding."
Nevýhody: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Nevýhody: "The flight was late"
Výhody: "Flight was on time"
Nevýhody: "The plane was too old. It is shameful. Avianca should stop using this plane"
Výhody: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Nevýhody: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Výhody: "Seats were comfortable"
Nevýhody: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Výhody: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Nevýhody: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Výhody: "service was good"
Nevýhody: "seating was uncomfortible"
Výhody: "Very little legroom for a 5 hour flight."
Nevýhody: "Plane was not board on time. Delayed taking off."
Výhody: "Nice staff"
Nevýhody: "Luggage is lost"
Nevýhody: "No tv screens or entertainment"
Výhody: "In seat entertainment screen and USB charger. The chicken salad"
Nevýhody: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Výhody: "Food and movies"
Výhody: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Výhody: "Food was goof"
Nevýhody: "Staff never smiled or even said hello. May be culture but better training is needed."
Nevýhody: "Entertainment is rather limited."
Výhody: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Nevýhody: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Nevýhody: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Výhody: "Everything from seat size, staff, free wifi etc"
Výhody: "Other than the delay, it was your basic 1 hour flight."
Nevýhody: "The flight was delayed by an hour."
Výhody: "They got us seats on a Latam flight later in the day."
Nevýhody: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Nevýhody: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Výhody: "La puntualidad de los vuelos."
Nevýhody: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Výhody: "Great food and headphones"
The woman at check-in offered to put me in an earlier flight to Toronto. Was thrilled.
Same reasons I mentioned before
Výhody: "The people at the gate. Excellent the girl from El Salvador"
Nevýhody: "The worst, the attitude of a crew member named Andrew."
Výhody: "Short of the entertainment system incident, the service was pleasant. It was nice to NOT be on a full flight and have both seats to myself."
Nevýhody: "Entertainment system was not working, and crew was fairly nonchalant about it. In the past they at least apologized and on the better end gave out drink vouchers. Not this time."
Nevýhody: "Unable to change the star rating. They were preselected."
Výhody: "The crew was very helpful and nice!"
Nevýhody: "The baby changing tables are way way too small and the metal hinges on them are dangerous The plane seemed small - like the seats and restrooms. It was a tight squeeze"
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Nevýhody: "We had a two hour delay. First the aircraft was late. Then it needed repair and another aircraft had to be brought up. After a 10 flight from Frankfurt and a 3 hour layover in Vancouver, I was not a happy camper!"
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "The rest of the cree was awesome"
Nevýhody: "One crew member was disrespectful - Her name is Brianna"
Výhody: "we had a very good seating distance in row 15"
Nevýhody: "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."
Výhody: "The plane was quite new, and that's pretty much it."
Nevýhody: "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
Nevýhody: "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
Výhody: "The Air Canada app to have access to the entertainment on board did not work."
Nevýhody: "Very cold plane"
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Nevýhody: "sitting in the middle seat unless you pay extra"
Výhody: "courteous flight crew"
Nevýhody: "poor service at the gate....the staff does not care, does not answer questions, avoids looking into problems until the last minute I was told there is no way I will be upgraded when I asked and then when boarding I get an upgrade into a middle seat which I totally hated food is not good entertainment selection is ok"
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "Clearing immigration in Vancouver is very convenient"
Nevýhody: "Food choices are limited and expensive."
Nevýhody: "On the way to Barcelona, We didn't have access to any online media during the flight because their wifi wasn't working properly and we couldn't download the app. On the return, we downloaded the app prior to boarding but the app failed to work properly!"
Výhody: "The comfort and the free entertainment."
Nevýhody: "The food seemed average."
Výhody: "Crew was excellent."
Nevýhody: "our original flight was canceled and they moved some of us (including me) to the next flight but many of those who were on my flight were not moved. So they were desperately trying to get on. Which made me feel as tho I got on by sheer luck. I hate how expensive the food is. I miss the wide selection of movies the international flight had."
Výhody: "Smooth, great crew"
Nevýhody: "Nothing, it was great"
Výhody: "See my other flight comments"
Nevýhody: "See my other flight comments."
Výhody: "The trip to Edmonton was very smooth and right on time. Everything was very good.....including the baby behind us. I will fly Air Canada again."
Nevýhody: "I didn't like the change in gate at Edmonton to Vancouver. No one told us until boarding time. Even tho there was ample time to get there since it was the next door gate, I was in a wheelchair and if it had been any further, it could've been a disaster. We arrived right on time. I'd go Air Canada again."
Výhody: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Nevýhody: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."
Výhody: "On time"
Nevýhody: "Food not so good and far in between"
Výhody: "I was really tired and the plane was full but I could nap. Baggage came quickly."
Nevýhody: "No free meal because not technically an international flight I guess."
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Výhody: "Friendly crew. Boarding was very chaotic and our seats were originally booked together and someone needed up separate. In the end, the crew worked it out for us and we were satisfied."
Nevýhody: "I've flown this airline a few times and the seats are pretty uncomfortable."
Nevýhody: "so much confusion at boarding time, my husband is handicapped and we were sent to wrong plane to board, staff told us to make a left when we should have made a right, there were 3 of us and the staff just laughed it off, we were not laughing"
Výhody: "We needed a wheel chair assistance. From Toronto to the gate, it was very good."
Nevýhody: "Much delay before take off without real announcement to that effect. Unbearably heat once we got on board and waiting to take off- afraid of fainting."
Výhody: "Seat width was good. Crew was very pleasant."
Nevýhody: "Canada Air website was malfunctioning, could not check-in, pay for luggage etc. the night before. Said I had an horrible seat when I paid for preferred. 45 minutes on hold only to be told my seat was indeed preferred. Computer problems with the website, she said. Got to check in counter the recommended 3 hours early, no one there till 6 am. Then the check-in desk's computers were all malfunctioning. another 20 minute wait. Plane was small and very old. Didn't know those planes were still in the air. Not good in general for flying. the windows leaked condensation, the computer controlling the flushing of the toilets failed 45 minutes out from our destination. They did get it working just before we landed. The plane had some problem before takeoff and left late, landed late. I WILL NEVER FLY THIS AIRLINE AGAIN. Kayak, you need to end your partnership with them."
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Nevýhody: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Nevýhody: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Výhody: "Nothing fantastic but it was a good flight even after being delayed a while. Our plane had something wrong so they took us off the plane and we had to wait until they found a new plane for us, thank goodness we were in Canada at the hub where there must've been extra planes."
Nevýhody: "I could not understand one word the stewardess said. I'm not sure if it was an accent thing or a speak too fast too close to the microphone thing but had it been an important message I wouldn't have made it. The music on the entertainment"
Nevýhody: "Our family of 3 was split up and couldn't sit together and there wasn't much help trying to help our situation. No snacks? Not even pretzels?? First time I have seen that."
Výhody: "Safe landing. Rescheduled and was only 1.5h behind"
Nevýhody: "Our 6:30am flight was cancelled without any notice, no phone call, no email to tell us. Took over an hour to get through on the phone to see if we could reschedule to the next available flight"
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Výhody: "The plane was newer and clean."
Nevýhody: "For the price I would have expected a little more. The food wasn't good it was just mac n cheese with bread."
Nevýhody: "Short movie list"
Výhody: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Nevýhody: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Výhody: "Minimal leg room, dirty plane, food worse than frozen dinner. Fed once plus small snack on a ten hour flight. In flight entertainment would have been okay had we been told to download the app to watch it in advance (could not download on plane as no wifi). They ran out of ipads to rent with the app installed so was only able to view minimal programming."
Výhody: "Comfortable Seating. Great Entertainment System. Watched some great shows and before I knew it. It was time to get off the plane. Great value for the amount paid."
Výhody: "The agent was able to seat is together from the pronating point through to our destination."
Nevýhody: "Everything was explained"
Výhody: "Fast & efficient"
Nevýhody: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."