Výhody: "Crew allowed me to change seats to get two empty seats by the window that were available."
Výhody: "Will never purchase tickets through kayak ever again"
Výhody: "Lufthansa crew very professional"
Nevýhody: "More upgrade to be available"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Crew was friendly and the flight was nice and smooth."
Nevýhody: "No expectations as the flight was less than an hour."
Výhody: "Sits had more room then other plain"
Výhody: "Efficient timely."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "It got me where I wanted to go, non-stop, for a reasonable price."
Nevýhody: "The economy seats seem to be narrower than they are on other airlines."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Nevýhody: "Delayed boarding, crew very friendly, polite"
Výhody: "Service was good and the crew was courteous and friendly"
Nevýhody: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Nevýhody: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Výhody: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Nevýhody: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Nevýhody: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Výhody: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Nevýhody: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Výhody: "Got stuck in Vienna with very poor service"
Nevýhody: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Výhody: "On time"
Nevýhody: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Nevýhody: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Výhody: "Staff was friendly, flight was on time"
Nevýhody: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Výhody: "Arriving alive. Attentive service was a nice bonus."
Nevýhody: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Nevýhody: "arogant staff, flight canceled, great difficulties to claim my money back"
Výhody: "Very friendly staff"
Nevýhody: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."
Výhody: "smooth flight, friendly crew"
Výhody: "thanks for the trip. all the way was fast and comfortable)"
Výhody: "Plane was half empty, so we could sleep on three middle seats"
Nevýhody: "I would expect more (and better) food for 9 hour intercontinental flight"
Nevýhody: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Výhody: "That is was on time!"
Nevýhody: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Výhody: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "The crew were very kind. The food was good."
Nevýhody: "The space between the seats is very narrow and there is no entertainment."
Výhody: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Nevýhody: "Nothing to dislike"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Nevýhody: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Nevýhody: "Not enough snacks and no entertainment. Only an hour flight..."
Výhody: "Everything was fine - short flight"
Výhody: "Staff are pleasant and competent."
Výhody: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Nevýhody: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Nevýhody: "Thay did not let us in the plane because they changed the name order on the ticket"
Nevýhody: "Our baggage did not make it to our final destination"
Výhody: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Nevýhody: "Can't answer this question because everything was fantastic."
Výhody: "Never again with KAYAK. Sorry."
Nevýhody: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "Healthier food."
Výhody: "Food and drinks!"
Nevýhody: "Nothing, it was great"
Nevýhody: "The check in gate wouldn't let us board and we lost all our money! :)"
Výhody: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Nevýhody: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Nevýhody: "They lost my luggage"
Nevýhody: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Nevýhody: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Výhody: "Cabin crew was polite and accommodating"
Nevýhody: "The captain failed to provide updates on the the delayed due to storms. We were sitting on th plane at the gate for an hour and a half with no updates. Also the seat rows are to narrow/close with its other and seats are not comfortable."
Nevýhody: "Food, not in time."
Výhody: "All was good- crew, logistics, food."
Nevýhody: "Some champagne."
Výhody: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Nevýhody: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Výhody: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nevýhody: "Seating little tight (especially if seat in front of you reclines)"
Výhody: "A like everything of barcelona"
Výhody: "The assistance from om HE check inn clerk."
Nevýhody: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Výhody: "Crew very helpful and happy to assist Good communication"
Nevýhody: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Výhody: "They even give you food on a lunchtime flight~"
Výhody: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Výhody: "flight and flight crew were very nice"
Nevýhody: "check-in process - they would not start check in until one hour before flight and then there was only one agent for boarding passes and one for checking luggage if you already had a boarding pass"
Výhody: "Not much. Used to be friendly, comfortable airline. "Efficiencies have taken their toll""
Nevýhody: "Difficulty with on line purchase of checked bag lead to extreme cost (worse than Ryan Air!!!). Apparently stressed and therefore less than friendly attendants. Very tight seating. Food was quite good but hard to eat in VERY cramped seating!"
Výhody: "No complaints!!"
Výhody: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Nevýhody: "Food could be a bit better."
Nevýhody: "Was delayed and had to stay on the plan for more than half hour before lift off."
Výhody: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Výhody: "We liked that there was food offered on such a short flight and complimentary wine! The crew was also really nice."
Nevýhody: "There was a 45 minute delay on our flight"
Výhody: "Food and service and that they recycle!"
Nevýhody: "60 euros for one checked bag is insane!"
Nevýhody: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Výhody: "Very bad"
Nevýhody: "All the team"
Nevýhody: "Bag fee that I wasn't otherwise notified!"
Výhody: "Plane was clean and there was enough room"
Nevýhody: "The boarding gate on the ticket was wrong - twice."
Výhody: "Overall a very smooth boarding and flight. Food was also good."
Výhody: "Very nice stff... easy customs, and we liked the plane for a short flight."
Nevýhody: "I felt robbed. They made me pay extra for my luggage and norwere on my ticket did it say I had no right to take my luggae of 20 kg. It is really wrong to do that to people"
Výhody: "The cabin crew was friendly and attentive."
Nevýhody: "The space between seats was awful. As a taller person, it made for a very uncomfortable flight. And on top of it, these tickets were quite expensive! I'd love for an airline to prioritize comfort without making that an upgrade. I'll think twice, probably three times before using Aegean again."
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Výhody: "Wow, the free meal was awesome. My new favorite airline."
Nevýhody: "Tehran station staff need more trainig and need to be overseen"
Výhody: "The service was excellent."
Nevýhody: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Výhody: "Flight was on time and boarding was reasonable smooth."
Nevýhody: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
Výhody: "25 minute flight. Day trip from Athens."
Nevýhody: "20 minutes late boarding."
Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Nevýhody: "We were delayed almost 3 hours and we're not provided with the reason for the delay except for "technical difficulties" at airport"
Výhody: "Everything is perfect"
Výhody: "Checking was managed efficiently and courtrously"
Nevýhody: "Everything went smoothly"
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Flight was overbooked. Crew did a great job but passengers weren’t nice and really not patient. Flying in these times is not the best idea tbh.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Výhody: "Friendly crew"
Nevýhody: "The proximity of the arriving and departing gates"
Nevýhody: "Nothing to add?"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Nevýhody: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Nevýhody: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Výhody: "Great service as always"
Nevýhody: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."
Nevýhody: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Výhody: "Munich airport is very well organized."
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "The crew was very polite!"
Nevýhody: "It felt really tight."
Výhody: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Nevýhody: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "everything on time on the right place with the right numbers ... perfect ;)"
Nevýhody: "seats on LH435 from ORD to MUC too small and tight"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Nevýhody: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."
Výhody: "See above"
Nevýhody: "See above."
Výhody: "The flight was very good."
The water was handed out as we were entering the plane, instead of when we are set down and our hands are free of luggage. There was absolutely no food offered from Sofia to London, except a low quality chocolate, which was not delicious. The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
Nevýhody: "Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be."
Nevýhody: "Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns."
Nevýhody: "To add food and to patk the plane at the linkway"
Výhody: "Everything. Food was amazing, crew was very courteous."
Výhody: "It was a direct flight to my destination"
Nevýhody: "Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure"
Nevýhody: "Too little leg room"
Nevýhody: "I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for."
Výhody: "All was great and on time"
Výhody: "fast trip, clean plane"
Nevýhody: "Was a bit different to get on a bus to take you to the actual plane"
Nevýhody: "6 hours delay !!!!"
Výhody: "Nothing. Bulgarian Airlines is a fifth world company!"
Nevýhody: "Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks"
Nevýhody: "Flight was two hour delayed and I missed my connection"
Výhody: "The chocolate was great!"
Nevýhody: "This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min"
Výhody: "Not much."
Nevýhody: "The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class)."
Nevýhody: "There was delay of 2 hours with any notice."
Výhody: "They didn't cram us into the transport vehicle like sardines"
Nevýhody: "We need special assistance for my wife boarding the plane and didn't get it from Airline"
Nevýhody: "The plane smelt"
Výhody: "food was ok"
Nevýhody: "not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment"
Nevýhody: "My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food."
Výhody: "Crew very friendly & helpful"
Nevýhody: "My bag did not arrive. Was not transferred from Amsterdam."
Výhody: "Flight crew was kind and helpful, flight arrived on time"
Nevýhody: "Boarding was slow, could improve onboard services"
Výhody: "Very good price and all went smoothly and on time."
Nevýhody: "Having to walk to and from the plane and use a bus (no jetways).."
Nevýhody: "My luggage was lost."
Nevýhody: "My luggage is lost."
Výhody: "The sandwich looked dry, but was actually very good."
Nevýhody: "Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved."
Nevýhody: "I dident get my luggage"
Nevýhody: "Flight delayed with 40 minutes Very small seats"
Nevýhody: "Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded."
Nevýhody: "Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport."
Výhody: "Once on board we flu fast"
Nevýhody: "The flight was delayed by over 2 hours and no information was given at all."
Nevýhody: "Flight was delayed two and half hours and then stupid excusing."
Výhody: "Horrible. Don't book with this ariline."
Nevýhody: "Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!"
Nevýhody: "The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice"
Výhody: "It was an excellent flight experience."
Nevýhody: "Improve the sandwich?"
Výhody: "The flight got me to my destination safely and on time"
Nevýhody: "Security and lack of snacks/drinks on the flight"
Výhody: "Got me to my destination safely and on time"
Nevýhody: "No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air."
Výhody: "The crew was friendly, the plane was cool."
Výhody: "They were on time, free drink and foot no chargebo"
Nevýhody: "No movie screen"
Výhody: "The crew was very nice."
Nevýhody: "The check in started late, the gate was changed, the flight was late by more than an hour."
Nevýhody: "Overall cleanliness of the cabin was very poor."
Výhody: "We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another."
Výhody: "Check in was very fast and easy, crew was very nice and helpful"
Výhody: "They serve you a dandwich and water."
Nevýhody: "The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!"
Výhody: "Very pleasant overall"
Výhody: "It's a very small distance flight but the crew was very nice"
Nevýhody: "Don't have much choice in drink or food"
Výhody: "Best flight in a long time - comfortable seats, good food and service, good entertainment."
Nevýhody: "Can’t think of anything"
Výhody: "Had a fantastic flight and the crew was nice."
Nevýhody: "Should have included meals on flights that are 8hrs."
Výhody: "The crew did great - especially Rob!"
Výhody: "Very happy with my choice of this AE LIGUS Comfortabke seats and great crew Love it"
Výhody: "Flight was quick"
Nevýhody: "Small seat no recline very crowded"
Výhody: "Great selection of entertainment. Very cordial staff."
Nevýhody: "The food was very salty and everything had dairy and wheat in it- which I cannot have. The seats were uncomfortable and I felt cramped."
Nevýhody: "My luggage was lost and is still lost"
Nevýhody: "Food alright"
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Výhody: "Professionalism and courtesy!!"
Nevýhody: "chaotic boarding process"
Výhody: "There wasn't much to like about this flight! The seats were comfortable and we had plenty of leg room but we paid extra for that leg room! Nothing more good can I say about this experience!!!"
Nevýhody: "Loading for departure was almost 45 minutes late. The plane had been at the gate for at least 3 hours. Many varying excuses were given. Once boarding started, it was stopped again for mechanical problems with the plane. Each announcement assured us that no one would miss connections in Dublin!! Plane was loaded and doors were closed and secured....then we sat in the plane for over an hour without moving. Still experiencing mechanical problems. Now there was no way to get off or rebook a flight. The ENTERTAINMENT system did NOT work on the plane!! Landing in Dublin we were told to see agent at the gate if we missed our connecting flight to get info on our re directed connection. If we had not been rebooked, go to a room off the baggage area to be rebooked and then get our baggage. There was no one at the gate, the person in the room that we were directed to could not do anything, the baggage carousel broke down twice and our luggage was diverted to a different carousel with no indication that it had been moved. We had to go thru customs and go down to be re ticketed for a different flight. We waited in a long line for a hour to try to get a new flight to Hamburg. There was another 2 flights that could get us to Hamburg in time to make it to our destination But the Aer Lingus did not have a reciprocal agreement with that airline. Aer Lingus could NOT get us to Hamburg in time for us to make our connection there! The Aer Lingus agent told us that her only job was to get us to Hamburg and nothing more! Anything beyond that was our problem. We missed our 10 cruise because of the excessive delays, excuses and incorrect information given by your agents!!!! We are seasoned travelers and have never experienced such terrible service! Our trip back to the States from Dublin with Aer Lingus was just as terrible! Communication is NOT one of their strong points. We were boarded on he plane and sat for an hour and a half before asked to de board the plane. The plane had been damaged by the skywalk. We were told that food vouchers would be given for lunch and that we were not allowed to leave that wing of the terminal. It took 45 minutes for anyone to meet the passengers with the vouchers. These vouchers did not, in any way, cover the cost of a lunch. We were called to line up for boarding before most even had a chance to get in an order at the food counter. Everyone hurried to get in line and it was 3 hours later before we were allowed to board the plane!?! This does not make one want to fly again soon with this airline!"
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Výhody: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Výhody: "Aer Lingus does a fantastic job with everything. They are fast and efficient and super hospitable."
Nevýhody: "I always wish I had a bit more room."
Výhody: "Boarding at rear as well as front"
Nevýhody: "Boarding outside in drizzle. Charging for soft drinks"
Výhody: "Pre clearance in Dublin Lounge Seat facilities"
Výhody: "In flight service was good."
Nevýhody: "Check in desk is always packed."
Nevýhody: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."
Výhody: "Flights were on time"
Nevýhody: "Aer Lingus service and equipment is not up to par with other carriers. including food and entertainment systems"
Výhody: "Boarding Gate crew were good."
Nevýhody: "Seat cushions are worn out. Need new foam. Hostesses spent more time talking to each other during food and beverage service than to the passenger."
Výhody: "Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!"
Nevýhody: "Short flight so N/A on food and entertainment. Crew were much nicer and friendly than our first leg of the trip."
Výhody: "Check-in was quick and easy. The plane was on time."
Nevýhody: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Výhody: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Výhody: "Customer service on flight back to Boston outstanding. Flight attendant with sense of humor, got me vegetarian meal even when I forgot to pre-order."
Nevýhody: "Touch screen technology horrible - practically have to punch seat back numerous times to get response (poor person in front of me!). Wasn't just mine either - everyone had this issue. Movie selection tepid. Can't use your own headset & get stereo sound because of their 2-prong system. Whole setup really bad. On overnight flight from Boston to Dublin, could barely sleep because flight crew kept interrupting with announcements about collecting trash."
Nevýhody: "Broken suitcase. I have traveled quite a bit with these hard sided suitcases over the past six years and witnessed some pretty rough handling. None of that caused any damage, so I am not sure what they did to break one down the entire length."
Výhody: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Výhody: "Flight crew was great."
Nevýhody: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."
Výhody: "Food was good."
Nevýhody: "Are Lingus seems to have gone down hill. No water during the night. Seat didn't recline; cramped seating; no overnight comfort packet. Two entertainment screens didn't work. Very poor user interface on British Air's web site. Difficulty checking in on line. Unable to request vegetarian meal. Not the kind of service I have come to expect from British Air."
Nevýhody: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."
Výhody: "Flight attendants seemed bothered by the passengers.. I had to ask 3 times for a blanket. NO leg room. Paying for beverages on Rome-Dublin flight not good."
Nevýhody: "Smooth takeoffs snd landings. good selection of movies. Liked the irish ones especially."
Nevýhody: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"
Nevýhody: "Please fix the flight progress map feature!"
Výhody: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Nevýhody: "Crew did not smile. They did their job, but did not seem to enjoy it."
Nevýhody: "Not able to ceheck in on line and then was put on standby for a ticket I purchased in January. Others in my party got their seats at the airport when they checked in. Two of us were put on standby. Food had a problem with coordinating serving and there were few liquids offered for an overseas flight where it is important to stay hydrated. One liquid with each meal. If I had known I would have bought water at the airport before boarding."
Výhody: "The takeoff, flight, and landing were all very smooth. The staff were nice and courteous. The boarding went smoothly."
Nevýhody: "The video screen for my seat locked up and was unusable."
Výhody: "Good connecting flight. On time."
Výhody: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Nevýhody: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Nevýhody: "It would have been great but my TV was not working properly and had intermittent sound. The flight attendants tried to fixit to no avail."
Výhody: "Efficient staff and timely I would book again for sure"
Výhody: "comfortable seat in economy class flight not crowded"
Nevýhody: "no food or drink, unless I was willing to buy a bottle of water for $3."
Nevýhody: "No food or drinks included; everything was an extra charge."
Nevýhody: "I wasn't able to board the flight. System prevented me from checking my bags all the way through to LA had to leave terminal and was not allowed onto flight"
Výhody: "Lunch was actually ok!! Decent recognizeable tasty chicken is what I chose. Crew was ok, not so friendly, looked stressed actually."
Nevýhody: "Flight was delayed- we left about 45 minutes late but landing in Toronto, it took about 2 hours. Luggage took forever. It took forever to disembark. Customs immigration was a walk through no lineup. Changing flights in Dublin was stressful too - having to line up for passport control when I only had 50 minutes for changing flights. Original flight was delayed, then it was a long walk from one end literally to the other end, then passport control!!!! Although flight was really cheap, I'm n sure I'll use them again. All the flights took forever to disembark, to take off. And the washrooms smelled!!!!"
Výhody: "Friendly staff, food"
Nevýhody: "We froze the entire trip each way as we had the exit seats"
Nevýhody: "my bags were missed during plenty of time transfer, uncomfortable plane for a trans Atlantic flight, expensive drinks"
Výhody: "The cabin crew was very helpful. The landing beautiful."