New 737 and seats too confining
Výhody: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Nevýhody: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Nevýhody: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."
Nevýhody: "Crew members in Amsterdam were very rude and disrespectful"
Nevýhody: "The plane is so old..,"
Výhody: "very nice crew"
Nevýhody: "my baggage was lost"
Nevýhody: "Travelled business class and was ace experience"
Výhody: "Friendly crew, upgraded seat was worthwhile"
Nevýhody: "More snacks in between meals,"
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Nevýhody: "We had 4 hour delay causing a stop over at 3am. So yeah"
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Nevýhody: "No reading light in my seat..."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Nice crew pilot food and beverage"
Nevýhody: "No wifi"
Výhody: "Efficient boarding system, clearly signposted. Professional staff"
Nevýhody: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Výhody: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Nevýhody: "Nothing to say"
Výhody: "The seats seemed to have more space on this plane which was nice."
Nevýhody: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Everything is top notch for an airline company."
Nevýhody: "Nothing.... I enjoyed every moment of the flight."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Booked extra room seat which gave me good room for seating"
Výhody: "Consistently high standards"
Výhody: "Good efficient flight crew friendly and helpful"
Výhody: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Nevýhody: "The food was okay, not that great."
Výhody: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Výhody: "Very little if any."
Nevýhody: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "Easy airport business"
Výhody: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Nevýhody: "The seats in economy were a little too small for a 12 hour flight"
Výhody: "The cabin crew were fantastic and funny"
Nevýhody: "Tiny seats"
Nevýhody: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Nevýhody: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Výhody: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Nevýhody: "Food was not very good Tasteless and rubbery"
Nevýhody: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Nevýhody: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Výhody: "Entertainment, cabin crew great."
Nevýhody: "Seat layout may now be standard but is still cramped."
Výhody: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Nevýhody: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Nevýhody: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Flight was delayed one hour due to a mechanical issue.
Výhody: "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
Výhody: "The pilot kept us well informed after boarding of delays, etc."
Nevýhody: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Výhody: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Nevýhody: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Výhody: "on time"
Výhody: "Crew did the best they could with the situation"
Nevýhody: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Výhody: "Excellent food and service, great entertainment options"
Nevýhody: "Seats too close together very little leg room"
Výhody: "The plane was nice. The captain was friendly and informative, and the flight was great."
Nevýhody: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Nevýhody: "Charlotte lost my bag and will not answer"
Výhody: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Nevýhody: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Výhody: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Nevýhody: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Výhody: "I arrived safely at my destination"
Nevýhody: "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."
Výhody: "Even on a full flight, there was enough overhead storage"
Nevýhody: "Pretzels were lame"
Výhody: "Great flying great time"
Nevýhody: "Great flying great time"
Nevýhody: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Nevýhody: "Seats are small but I understand why just dont like it."
Nevýhody: "Horrible food"
Výhody: "Variety of snacks and friendly service. Good entertainment selection."
Nevýhody: "Signs for Finnair and AA were hard to find on departure."
Nevýhody: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Výhody: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Nevýhody: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Nevýhody: "3+ hour flight with no TV/ entertainment"
Výhody: "Customer service, boarding and service onboard were excellent."
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Nevýhody: "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Výhody: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Výhody: "I really enjoyed the entertainment available."
Nevýhody: "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."
Výhody: "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
Nevýhody: "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
Výhody: "Big comfortable plane."
Nevýhody: "No entertainment, no food at all."
Výhody: "Their Miami weather recovery of service during stressful & tragic times."
Výhody: "Flight only half full. Had both seats near window so could almost lay down to sleep. Crew was very helpful."
Výhody: "The flight crew was excellent!"
Nevýhody: "Seating extremely tight"
Nevýhody: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Výhody: "Flight attendant"
Nevýhody: "Delays Was told my ticket had been canceled"
Výhody: "No ac, left late. Can't pull in bc our gate is occupied. I never have complaints, but I'm hot and my back hurts."
Nevýhody: "Prior flight had a problem Apparently. It affected our flight. Hot and tired. I want off.....still sitting here..."
Výhody: "Good seat back entertainment system. Plenty of movies I wanted to watch. Good to have an AC power outlet, too, to keep my phone charged."
Nevýhody: "Charging more for some seats is a crappy business practice. Never enough room. Warmer than I'd like. Guy behind me kept stretching out his legs so much that he'd hit my feet unless I also stretched out."
Nevýhody: "The controls for the entertainment were hard to figure out. To many options and multi use buttons."
Nevýhody: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Nevýhody: "Only a few options as far as tv and movies"
Výhody: "Good entertainment set up"
Nevýhody: "Gross smelly bathrooms, only vegetarian meal options"