We had not informed that our plane was cancelled ! this is our friend that inform us
Good value for money. Small snack and free drinks. And most important: on time!
Good value for money. Small snack and free drinks. And most important: on time!
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Výhody: "The crew"
Nevýhody: "The kosher food"
Výhody: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Nevýhody: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Výhody: "The crew were nice"
Nevýhody: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Výhody: "Seat comfortable."
Nevýhody: "Wasn’t able to check in on line so I had to check in at the airport. I walked up yo the counter, the customer service lady was on the phone. I had to wait for her to get off. When she did she told me I could check on line. She gave me conflicting info."
Nevýhody: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Výhody: "Everything was perfect"
Nevýhody: "More drinks less food at night flight for short destination"
Výhody: "Walked away from plane."
Nevýhody: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Nevýhody: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Výhody: "Seats and the leg room"
Nevýhody: "Vegetarian food"
Výhody: "Fast and easy"
Nevýhody: "It was too many bags on that airplane and no regulation it a help from the crew"
Výhody: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nevýhody: "Seating little tight (especially if seat in front of you reclines)"
Výhody: "A like everything of barcelona"
Výhody: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Nevýhody: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Výhody: "The crew, the food"
Výhody: "crow and food and cooporatio was wow"
Nevýhody: "seat was so hard"
Výhody: "Good planes. Kosher food was awful. No entertainment."
Výhody: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Nevýhody: "The food was as expected. The seats were very good and comfortable."
Nevýhody: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Výhody: "crew was pleasant once on board"
Nevýhody: "Very last minute posting of gate and then was late with no explanation. They were a bit rude at the gate to some fellow passengers and I feel it was because they were heading to Albania."
Výhody: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Výhody: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Nevýhody: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."
Nevýhody: "No entertainment"
Výhody: "Accommodating crew; food (imagine... food served on a flight!!)."
Nevýhody: "We were about 15 minutes but..."
Výhody: "Evrything was good"
Nevýhody: "No entertainment on that flightes"
Výhody: "Had to pay to check my bag in. Even though it was a patronize."
Výhody: "Aegean delivered excellent service during my flight to Amsterdam from Athens! They actually served a complimentary meal and wine during my 3.5 hour flight. The flight attendants were so nice."
Nevýhody: "I loved the service during the flight and I can't wait to fly Aegean again!"
Nevýhody: "Everything was bad delayed and unprofessional team."
Výhody: "The crew was very friendly and I was surprised a 3 hour flight included free breakfast and beverages. Boarding and deboarding was efficient"
Nevýhody: "Plane is very cramped (at nearly 6 feet tall my knees and legs were pushed completely against the seat in front of me) and because of my location the crew was constantly reaching over me to access food etc. Poor aircraft design"
Výhody: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Nevýhody: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"
Nevýhody: "They overbooked the flight so we were delayed an hour . The flight was very bumpy an I couldn't hear any of the announcements. The flight attendants didn't seem to know what they were doing at all."
Výhody: "Gets you from point A to point B. Wasn't expecting the food service was pleasantly surprised by it for a 2 hour flight, you don't get that in the states. Crew was cheerful and generally nice. Captain and pilots communicated well. Smooth flight and gentle landing. Overall better experience than flying domestically in the states in my humble opinion."
Nevýhody: "Boarding wasn't organized, except for business class. They don't use zone system like is done by US airlines to board in an organized manner."
Výhody: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Výhody: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Nevýhody: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Výhody: "It was on time, the food was excellent, comfortable"
Nevýhody: "It was cleaned, good food, duty free shop and the service"
Výhody: "good service prompt take off quick disembarkation"
Nevýhody: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Výhody: "Staff is helpful in the plane, on the ground and on thephone. Ahead of time."
Výhody: "Everything was very efficiently run, and the staff were all very friendly and helpful."
Nevýhody: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Nevýhody: "The boarding gets extremely hectic. When we were getting on our flight they kept us in a hot bus for 15 minutes before letting us out to board the plane. It's also very difficult to get someone from customer services to help - they seem to pass the buck to someone else always and you're left running in circles."
Nevýhody: "The staff in Athens airport, at the ticket desks, were disinterested, and actually rude. Bad impression."
Výhody: "The overweight woman who checked me in was aweful. As soon as I told her I was helping refugees in Greece, her attitude completely changed towards me. She was on my case until I boarded the plane. I will never again fly with Aegean!"
Nevýhody: "Terrible EXPERIENCE! Aweful."
Výhody: "Crew was good, food and drink good"
Nevýhody: "I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options."
Výhody: "Worst travel experience of my life"
Výhody: "Free wifi"
Nevýhody: "more movies, not enough selection"
Nevýhody: "Food, friendliness of crew, knowledge of crew"
Výhody: "the Screen you have"
Nevýhody: "At least one complementary drink even water would be nice."
Výhody: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Výhody: "Good movies and entertsinment"
Výhody: "The seats in Norwegian Premium Economy are excellent for the price. The service on board is excellent."
Nevýhody: "The food is just OK, and the in-flight entertainment system is pretty nominal, not offering much choice. The boarding in Paris was a fiasco! There was not enough room in the boarding area, at least 40% of the people were either standing or sitting on the floor."
Výhody: "For an economy flight, the plane was night, as was the seating."
Nevýhody: "They weighed the baggage both at check-in and when boarding the plane. I passed easily both times, but because others didn't, the boarding process was bogged down and took so long that the flight was late leaving. Nothing was efficient, and the whole process was stressful."
Výhody: "Not much beyond getting to my destination. Likely the last time I’ll book with you and certainly the last time I’ll fly with Norwegian."
Nevýhody: "Flight was 5 hours delayed. Crew was unapologetic about it. Due to the delay I missed my connection. Customer service rep said there’s nothing they can do. Your team was also incredibly unhelpful.The aircraft was the most uncomfortable I’d ridden in ages. The on board staff was unfriendly."
Výhody: "everything but the meals not so good"
Nevýhody: "the meals not so good"
Výhody: "Everyone was nice and the flight was good."
Nevýhody: "The food choices. I got this rice noodle soup that was so gross. A lot of the items I wanted to purchase where out of stock. I wish you had more episodes on the shows for entertainment"
Výhody: "Lighting and timing to allow for sleep and quiet"
Nevýhody: "Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them"
Výhody: "The crew"
Nevýhody: "The comfort"
Nevýhody: "Seat assignments is a problem for me to come to the airport early."
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Nevýhody: "Lack of clarity about baggage charges. I had to pay 93$ to check my single bag. It was not well explained that paying for the bag online was going to be cheaper. Felt like a scam."
Nevýhody: "No email warning me"
Výhody: "The attendandats in premium cabin were great"
Nevýhody: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "Same comments as above."
Nevýhody: "Same as above"
Výhody: "The staff was nice and friendly."
Nevýhody: "I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service."
Výhody: "The fact that we didn’t crash"
Nevýhody: "The plane was hot old and the crew needed to step it up. Very inefficient!"
Nevýhody: "The flight was quick, wasn't delayed. But for anything one had to pay for. A sip of water, headsets or blankets."
Nevýhody: "Never made the flight. It was delayed 6 hours causing me to miss my connection in Madrid. Norwegian Air was good enough to reroute me to Malaga (final destination) through Oslo. Ended up landing at one in the morning Friday instead of 9pm thursday. For an 86 year old woman, this was very tiring."
Nevýhody: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Výhody: "Great entertainment - new movies, tv shows"
Nevýhody: "Boarding delayed, takeoff delayed with no compensation"
Výhody: "Comfortable seats."
Nevýhody: "I checked 1bag. They lost it. They can’t find it. That’s spoiling the trip."
Výhody: "Excellent value flight to Seattle. Very helpful at check in. Brilliant plane."
Nevýhody: "We choose not to pre-book seats or order meals as we felt both were expensive options."
Výhody: "The actual flight was alright, the pilot seemed cheery, and the staff was doing their thing."
Nevýhody: "The flight was delayed, then delayed again. I realize this is part of flying, but the care provided for passengers was awful. I received a text message again, that the flight would be delayed further and meal vouchers would be given out. No one came to the desk for literally-hours and hours and hours. People were calling, but no one to get ahold of. When the meal vouchers did come, it was hardly a meal rate, but snack rate. I could literally get water and a bag of chips without spending more money. Aside from that-the only place to get food at that time had VERY little to offer. Then-as the flight was delayed, I was stranded in New York City as the busses were no longer running. I had bought 2 seats, only to not make either of them. I had to book a train-wait another 3.45 hours into the morning hours, and pay for the entire train. All of this was after the flight to Europe had been canceled without purpose, and I am still waiting for a refund for booking another flight after missing the origional connection-considering i had to fly to Paris instead of Oslo-and my destination was Berlin. My experience with Norwegian"
Výhody: "When it was over!"
Nevýhody: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Nevýhody: "Delayed flight, no where to sit, crowded and unorganized. No communication, terrrribleeeeee"
Výhody: "No entertainment provided"
Výhody: "Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew."
Nevýhody: "In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!"
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Výhody: "My own personal charging station at my seat. Personal Tv with loads of movie/show options. Clean nice plane. Easy ordering for snacks/drinks from the seat screen. The 11 hour flight was the best I be experienced in coach class"
Výhody: "Legroom plenty"
Nevýhody: "30 mins late"
Výhody: "The crew was lovely and charming and attentive. The movie selection was great and well appreciated on the long flight back to the US"
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Výhody: "The baggage policy is a scam and not clear such that the airline over charged us at checki in $130. We of course could have avoided the charge but for the rude attendants at check in."
Nevýhody: "The entertainment system and planes are no longer best in class. The entertainment system is a joke and the planes are dirty. The staff on the plane was rude as well."
Výhody: "New Boeing 787, Very nice plane, comfortable, great entertainment. Watched 3 movies I had missed."
Nevýhody: "Online checkin and seat selection did not work. We still got the 2 aisle seats we wanted but not together."
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Výhody: "The flight was smooth and easy."
Nevýhody: "The longest wait I have ever seen to get passport reviewed. I am sure people missed their flight. There was no sense of urgency, no information, once I got to the gate the sign said Gate Closed. Luckily they were still boarding but bette, no any communication would have been better."
Výhody: "My coat was stolen inside the flight, nobody from the airline was able to help. very poor service"
Nevýhody: "no real effort or offer to be compensated we are still with cold temperatures here in Sweden - Holland, my coat goes missing in the cabin and the only explanation is, this could happen to anybody!"
Výhody: "The workers are very variing"
Nevýhody: "The workers are consistant in time"
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Výhody: "There was no legroom, the sandwiches is missing (not available at all)"
Nevýhody: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Výhody: "The staff was very kind"
Nevýhody: "Ryanair could do lots of things better."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Nevýhody: "We are a family with a three year old and have been separated by the allocation system."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Výhody: "Loved priority boarding with 2 bags, very smooth. Left on time, arrived early. Comfortable enough for a 1-hour flight."
Nevýhody: "Website said we must get boarding passes stamped or we wouldn’t be allowed on flight, and we wasted time waiting in line at check-in desk only to find out we didn’t need to get a stamp after all. The constant ads were annoying of course."
Výhody: "I like nothing about Ryanair"
Nevýhody: "I read their policy about checking bags four times to make sure I understood. The check in staff was rude and treated me like I was stupid. About half the people in line to check in also had to go to another line to pay the fee to check a bag, and go back in line to check in for the flight. Boarding was a disaster. The inflight service was them asking you to buy perfume. Not worth the cheap ticket - at all!"
Výhody: "Only option available at the time. I would not have flown Ryanair if there had been any other airline flying the route in the time slot. Actual flight was fine, but the process from booking the flight to gettin aboard was horrible."
Nevýhody: "Rayanair made the transaction as difficult, uncertain and unpleasant as they could. From the moment the booking was complete, a series of email demands, warnings and impossible conditions ensured that it was never clear whether we and our baggage would get on the flight. The initial price was unreasonably low and the eventual cost was twice what was quoted but it had to be paid as a series of penalties over several days. The contract staff in Athens were clearly demoralized, embarrassed and apolgetic, but had no flexibility to resolve issues in a reasonable way."
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "flight attendant was nice"
Nevýhody: "hidden fees, unfair pricing on baggage, not the most organized airline service as well."
Nevýhody: "Everything was great!"
Výhody: "Nice crew and good informations flow"
Nevýhody: "Had to wait outside for boarding. No pocket on seats."
Nevýhody: "I was charged 62 eu for my carry on. It was about 1in to tall."
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Flight was fine"
Nevýhody: "We never got the email that we had to check in. As a consequence my wife and I had to pay for our tickets again."
Nevýhody: "to Whom it may concern. hope all is well, i was so disappointed to be charged 198 euros for the simple reason that I didn't check in and didn't add baggage. I can understand that this is a way to make money out of it but it was too much for it. I was okey about it until I went on the plane and had the cabin crew rushing at me preventing me to stand up to pick my phone from the locker above me for the reason that she's giving instructions... she had a good reason but after she finished it I tried to get up knowing that the flight was delayed for 35 minutes and still she didn't let me stand thought other people behind her where getting up... and she insisted to open my camera bag and get me the phone out of it rather then just giving me the bag, she smiled in a sarcastic way at the end... I asked her to put the camera bag next to my hand bag but she's didn't want to listen and she wanted to put it where she wants... not to mention the very bumpy landing and very fast he was almost run out of the runway, it was scary. I hope you'll read this thought u asked for my opinion Best g"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Nevýhody: "I asked to have my ticket moved up two days which it was for a flight that wasn't full and was flying out in a hour but instead of using me to fill a seat and use my old ticket to sell they charged me a fee to change the date which was more than I originally paid for the first ticket then I had to pay for baggage wasn't included in my ticket like other airlines do. I was not the only one another guy at the counter was being charged extra for something stupid. He also stated he would not be doing business with Ryan Air again. I also will not recommend them to anyone. My flight was an hour late departing and we never were told why when I asked I was told don't worry about it in a very rude tone by the Flight attendant. During the flight it was more like a sales pitch over and over being asked if we wanted to buy refreshments instead of them being provided like other airlines. They also tried to sell me make up and perfume lastly they bothered us about donating to charities. It was a 1020pm-1120pm flight I would of loved to sleep or relax with it being so late not be hounded for money."
Výhody: "The price of the ticket."
Nevýhody: "Everything else. The seats were the smallest I've flown in a very long time. The boarding process was chaos. The flight attendants spent more time trying to sell us perfume than they did providing any type of service, such as a beverage service. In fact, they charged money for beverages (a lot too!), as well as pretty much every other aspect of the flight experience. How does it make any sense to charge you money for checking in for your flight at the airport if you have to visit the check in counter either way? Really crappy airline, I would only fly them or recommend them to someone who is also trying to pinch pennies wherever they can."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "The airline ticket desk where we check in at the airport staff was extremely rude. They insisted that we must check-in online before the day of our flight, which we were not aware of or informed about this procedure. They then charged me $400 penalty fee for not checking in online prior to the flight (despite that I was not aware of this procedure). The airline ticket check in staff was extremely mean and rude with long lines of people waiting and almost missing their flights."
Nevýhody: "Chair does not decline"
Výhody: "Staff was friendly"
Nevýhody: "Extremely poor organization at the airport checkin kiosk. Not enough staff. Huge lack in instructions and assistance. No proper lines at all. Tickets are cheap but one piece of luggage to check in is very expensive. Can't even get a cup of water for free on the flight. It may be a low fare, but the stressful experience is absolutely not worth it. Will never fly them again."
Nevýhody: "Everything. They charge to print out the tickets. It's insane. I will never fly them again."
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."