Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "Crew were very good."
Nevýhody: "No vegan food available."
Výhody: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Crew was very friendly and seat in KQ is super comfortable in Business."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Výhody: "Nice staff. Flight on time."
Nevýhody: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Výhody: "Air France has the best crews! They really go the extra mile."
Nevýhody: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Nevýhody: "Better in flight entertainment"
Nevýhody: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Výhody: "25 min ahead schedule!!!"
Nevýhody: "Cabin space, too narrow rows."
Výhody: "Food and wine was very good. Music selection was excellent."
Nevýhody: "Not enough leg room."
Výhody: "Food was good. Crew nice and professional."
Nevýhody: "Landing was not so smooth."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Nevýhody: "Security services at Manchester airport...too long and not friendly at all"
Nevýhody: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Nevýhody: "Waited a while before take off."
Výhody: "The friendliness and courtesy of the staff."
Nevýhody: "One piece of my luggage was left behind in Paris."
Výhody: "Free snack and drinks. Good service."
Výhody: "All was good we didn’t feel the time 9 hours passed easily"
Nevýhody: "Nothing special"
Výhody: "Nothing particular"
Nevýhody: "Nothing particular"
Výhody: "Everything was very prefect and would love to fly again."
Nevýhody: "Some toilet facilities out of order and some slow service"
Výhody: "Short & easy flight"
Nevýhody: "All ok"
Výhody: "Crew was welcoming"
Nevýhody: "Space between the seats was too small."
Výhody: "The check in process was much better in the CFG airport than SFO. Very organized."
Nevýhody: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Výhody: "All of the crew were friendly and the flight was on time."
Nevýhody: "No problems"
Výhody: "Getting there on time despite delay"
Nevýhody: "entertainment had very old media and no recent additions. Crew was not very organized"
Nevýhody: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Nevýhody: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Výhody: "Friendly crew and exit row had nice legroom."
Nevýhody: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Výhody: "Great food, pleasant crew."
Nevýhody: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Nevýhody: "Meal choice missing kosher non-gluten combination."
Výhody: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Nevýhody: "There is nothing I did not like."
Výhody: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Výhody: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Nevýhody: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "nice crew; excellent check in experience!"
Nevýhody: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Nevýhody: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Výhody: "Friendly crew, clear information about the delay"
Nevýhody: "Chaotic boarding process at CDG and my seat was broken"
Nevýhody: "The clarity about baggage fees, really unclear and very expensive."
Nevýhody: "I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!"
Výhody: "Boarded fast"
Nevýhody: "Hours of flight"
Výhody: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Nevýhody: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."
Výhody: "The flat bed"
Nevýhody: "The Captain made loud announcements waking you up"
Výhody: "The lady checking me in was nice"
Nevýhody: "Items were stolen from my bag"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "New plane, clean, entertainment system was state of the art."
Nevýhody: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."
Nevýhody: "TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before."
Nevýhody: "Not over selling the flight so passengers can make it home as they plan"
Nevýhody: "Really good business class and convenient pricing"
Výhody: "Flight was more spacious on the way back to Boston"
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Nevýhody: "Not missing our connecting flight because if flight / airport delays."
Nevýhody: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Nevýhody: "Long wait on crowded hot bus to the plane."
Výhody: "The crew were excellent during the flight."
Nevýhody: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Výhody: "I would def use this airline again."
Nevýhody: "The only issue was they’re weren’t any outlets to charge your phone or laptop"
Nevýhody: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
Výhody: "Overhead luggage space"
Výhody: "Flight crew were nice plane arrived safely"
Nevýhody: "They nickel and dime you. I paid for extra leg room and then on way over made me pay to check bag (which was supposed to be free) and way back switched planes so never got extra room and had to pay for bag as well and now have to fight for my money back. I don’t like the feeling of having to always pay. If you want people to not carry on so much stop charging (especially on international flights) to check bags."
Výhody: "what a great airline! had a great flight from rome to lisbon. we’ll definitely choose TAP over most other airlines in europe from now on"
Nevýhody: "We could not reserve a gluten free meal to accommodate allergies."
Nevýhody: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."
Nevýhody: "They had us inside the airplane for 1.5 hours. We understand there was a bad weather but we could get on board when they are ready to depart. It is not nice to be 1.5 hours plus 8 hours traveling"
Výhody: "Food was good, but no champagne offered. The attendants were nice, though."
Nevýhody: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."
Nevýhody: "Lost luggage. Late arrival. Had to run."
Výhody: "My experiences on TAP have always been pleasant. The crew is friendly. Everything works as it should. No complaints."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Výhody: "Anything I liked feels inconsequential compared to the bad."
Nevýhody: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Výhody: "The crew provides a good service"
Nevýhody: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."
Výhody: "The crew did a great job."
Nevýhody: "The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags."
Výhody: "Friendly and kind captain and crew"
Nevýhody: "I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!"
Nevýhody: "Flight was delayed by over 5 hours"
Výhody: "The flight was uneventful."
Nevýhody: "The food was edible. The entertainment display was old. Not much leg room."
Výhody: "No power @ seats. No Internet, no spirits just wine and beer. seats are not padded enough for 7 hour flight.. Old equip."
Výhody: "Seats felt smaller than most international flights"
Výhody: "Cute meal already waiting for us at the seat when boarded"
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Nevýhody: "My video screen did not have English available"
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Výhody: "Everything was mediocre,"
Nevýhody: "Seats were too narrow,very little leg room,poor choices in entertainment"
Výhody: "Service and crew were very friendly. Excellent!"
Nevýhody: "Missed that flight because of previous delay"
Nevýhody: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"
Výhody: "Not enough leg room"
Výhody: "The service they provided us reminded us of how airlines used to treat their customers in the past. Meals were provided as was entertainment (there were individual tv screens for us to watch movies on) all for no additional cost to us. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."