Nevýhody: "Cheep no food"
Nevýhody: "Very poor job . I had bad experiences."
Nevýhody: "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
Výhody: "Cabin cree was helpful"
Nevýhody: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Nevýhody: "It was an excelent flight. The cabin crew was very nice and the servise was excellent. The food was very delicious and it was Turkish food. The flight wasn't boring and we even didn't notice how time passed and we landed in Istanbul. We didn't need to wait for our luggage. Thank you very much."
Výhody: "Food, service, flight comfort"
Nevýhody: "Seat selection got messed up and crew helped put us back together as a family."
Nevýhody: "Security and boarding gate at Chicago. Too much repeatation of travel documents. Lines were not evenly managed. Some lines weee extremely slow and was quite fast. Manual check was too detailed"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Easy check in"
Nevýhody: "Please include sea food in your menu"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Výhody: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Výhody: "Boarding was completed very quickly. Flight arrived on time"
Nevýhody: "Screens were very small Issue with with overhead space"
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "They accommodated my service dog even without being in the system.They are always very nice and look after me perfectly!I was super late for boarding on the way from NYC and they helped me out!"
Nevýhody: "I called the Customer service to let them know I have a service dog and she wasn't in the system neither the way to Hungary or back!I had a little trouble because of that!I asked to sit at the isle for the same reason and they gave me a seat and then moved me because they said I cannot sit there with a dog.They wanted to give me a middle seat but fortunately a nice girl swapped with me for the Isle seat!"
Výhody: "Aircraft good, crew members respectful, food was good."
Nevýhody: "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"
Nevýhody: "Choices were between a meat dish and a pasta dish. I choose the pasta, which was an unintereesting, bland glop in a cheese sauce. Lttle favor, and less nutrition. More importantly, it was the same choice provided for both lunch and dinner. Bring"
Výhody: "The window seat"
Nevýhody: "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Nevýhody: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Nothing, just the price"
Nevýhody: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Nevýhody: "The temperature was a little bit low."
Výhody: "The same as above."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "Same as above."
Nevýhody: "Same as above."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "They answered the phone quickly."
Nevýhody: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."
Nevýhody: "Seat was broken. Did not recline. Boarding was a Zoo"
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Friendly and professional crew. Good food."
Nevýhody: "Boarding was stressful because of the extra security check point for us destinations."
Výhody: "The food, the crew the service and the confort."
Výhody: "The gift bag they give to everyone is sweet and useful. Flight attendants are nice and friendly. Their food are ok. From Istanbul back to NY, the captain is excellent, landing is one of the best experience I have had :)"
Nevýhody: "We ONLY have one carry on and one bag, no check-in luggage. On the way back to New York from Rome, total weight my carry-on and bag is less than < 20kg. They forced me to check-in my carry-on. As everyone know, my beautiful, new carry-on was scratched badly when I pick it up at NY JFK :("
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Nevýhody: "The absolute worst airline we have ever flown with. Will never fly with them again."
Výhody: "The stewardess was accommodating, boarding was easy"
Nevýhody: "Made my connection with 5 mins of plane takeoff, My luggage was lost, found the following day."
Výhody: "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Výhody: "The crew was very friendly and it was a day fast flight."
Nevýhody: "No back of seat entertainment."
Nevýhody: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Nevýhody: "Seats are tight"
Nevýhody: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Výhody: "On time, comfortable flight. Great crew and service."
Nevýhody: "Nothing. Everything was great."
Nevýhody: "Not cancelling our flight"
Výhody: "The free movie/entertainment system"
Nevýhody: "Leg room limited, but seats were ok"
Výhody: "Crew was nice and welcoming"
Nevýhody: "Well, if our plane had been leaving on time it would've been superb."
Výhody: "Crew was friendly, cabin was clean."
Nevýhody: "No Tvs"
Nevýhody: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Nevýhody: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Výhody: "Arrived on time and smooth flight though it was completely full"
Výhody: "Great service!"
Nevýhody: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Nevýhody: "The crew was terrible & rude."
Výhody: "The flight itself was fine, boarded on time and arrived on time."
Nevýhody: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Výhody: "I arrived safely."
Nevýhody: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Výhody: "It's a fast flight and boarding was quick."
Nevýhody: "The terminal at LGA airlines is terrible."
Nevýhody: "insufficient overhead luggage space"
Výhody: "Flight attendants were excellent!"
Nevýhody: "That's the flight is clean"
Výhody: "Customer service"
Výhody: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Výhody: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Výhody: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Nevýhody: "Took too long to board the plane. Wifi never connected."
Výhody: "Very clean plane and comfortable. Great friendly crew and very good service."
Nevýhody: "Wifi service was slow but acceptable. Not a big issue."
Výhody: "Arriving in 2 hrs from Orlando to laguardia!"
Nevýhody: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Výhody: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Výhody: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Nevýhody: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "No fee to get on an earlier flught"
Nevýhody: "When I tried to rebook online this flight was not an option"
Výhody: "Got lucky, and got an upgrade!"
Nevýhody: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Výhody: "the plane crew were nice"
Nevýhody: "ok wont fly delta if i can avoid it"
Výhody: "Smooth flight"
Nevýhody: "The entertainment on the app, bring back the good old tv's on the flight"
Nevýhody: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Nevýhody: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Výhody: "service. Thank you."
Nevýhody: "comfort seats were uncomfortable"
Nevýhody: "No in flight entertainment"
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "The customer service of the middle aged White frmale FA"
Nevýhody: "The seats were small"
Výhody: "Clean, modern plane, friendly crew, great service"
Nevýhody: "I liked it all!"
Výhody: "Friendly crew,boarding is fast and easy."
Nevýhody: "The food. We waited too long to take off and there was no announcement why we were sitting on waiting..."
Výhody: "Lunch was tasty. Crew was pleasant. Boarding was easy. Entertainment offered was excellent with a large range of things to watch/listen to. Flight was on time."
Nevýhody: "Blankets were not offered to passengers, I was disappointed by this."
Výhody: "Crew awesome"
Nevýhody: "No all was great"
Výhody: "Very happy with my choice of this AE LIGUS Comfortabke seats and great crew Love it"
Výhody: "Don’t know, missed the flight."
Nevýhody: "No one around to help."
Nevýhody: "They dropped me from the flight. I am in a hotel in Dublin, and will go direct from Dublin to SFO this morning, the next day."
Výhody: "US Customs and Immigration pre-clearance in Dublin allowed me to avoid filling out a landing card and dealing with long immigration lines at JFK. Very good selection of films and TV shows via on board entertainment system. Food decent."
Nevýhody: "Selection of amenities at Dublin Airport in the US pre-clearance area is poor."
Výhody: "In flight entertainment was very good. Flight attendants helpful. Seats hard but we had ample leg room on this flight. I would like to commend the pilot for landing us safely in some extremely windy conditions. Everyone on the plane was audiably nervous and he did well"
Nevýhody: "Checking in was not pleasant they seated me in row 20 something and my wife in row 40 something even though the plane was half empty. Distressing at first. When I asked why they told me to sort my seating out in the plane. Now that's telling. Whoever checked me in could see there were lots off empty seats and couldn't take the time to seat my wife and I together. Hmmm. Terminal at Dublin was small and over crowded. There was 1 agent at the gate checking in everyone on this flight for about 10 minutes until she finally got some help. You must do better"
Výhody: "Air Lingus is my new preferred carrier, thanks to you! They combine newest technology with traditional service values."
Nevýhody: "Nothing. Perfect flights. I went back to the crew and told them so. Compared to my BA flights eastbound, Air Lingus was heaven. I will always book them first from now on, and I just happened on to them through your site."
Výhody: "Very easy transit at Dublin. Staff very friendly and helpful. Immigration at Dublin for UK and for USA works great. One doesn’t have to wait in line for hours to get immigration and customs clearance at the destination after a long flight."
Výhody: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Nevýhody: "Getting to our connection was awful. Prescreening getting into the US was terrible. Got selected for special screening and the officers said the gate knew we were held up there. Only had one hour to reach connection. Lost an immense amount of time getting swabbed and patted down. The gate was closed when we arrived. Had to run to the gate. By accident we found out the gate was closed from someone who happened to hear word that we were looking for the gate to JFK. Almost didn’t get on the flight. If we didn’t run who knows if we would have made it. If you are only giving people an hour to get to their connection, then don’t let them get held up for 40 minutes. It’s idiotic."
Výhody: "The food was good and the stewards were friendly."
Nevýhody: "The seats wwre to small."
Výhody: "Aer Lingus does a fantastic job with everything. They are fast and efficient and super hospitable."
Nevýhody: "I always wish I had a bit more room."
Výhody: "The mechanical issue with flaps was fixed - glad to arrive home safely."
Nevýhody: "Flight was delayed three hours due to a mechanical poblem . We were offered one free drink."
Výhody: "Crew was courteous and efficient."
Nevýhody: "Boarding was comical. This was the one place in the airport where there is no attempt to establish a queue area. I don't get it. Plane audio for pilot and crew announcements was poor. Nobody could hear what was being announced. Entertainment audio was very poor - which on a long flight can make a big difference. Even tried my own earbuds and it did not help."
Výhody: "The charm and warmth of the Aer Lingus hostesses make them the best in the world !"
Nevýhody: "Arriving at JFK and there was no gate for us . We drove around for 3 hours before we could disembark. Why is JFK such a mess ?"
Výhody: "Service, friendliness. The cabin crew seemed like truly genuine, nice people."
Nevýhody: "The food was pretty poor (I had the chicken) and the seats weren't roomy enough. The service video at the beginning was very utilitarian. (3 on a scale of 1-10, where Air New Zealand is a 10.)"
Výhody: "Boarding Gate crew were good."
Nevýhody: "Seat cushions are worn out. Need new foam. Hostesses spent more time talking to each other during food and beverage service than to the passenger."
Výhody: "Always a pleasure to fly with Aer Lingus!"
Nevýhody: "It was the first of the month, so the movies were the old ones and didn't match the ones listed in the in flight magazine. That was the only mild disappointment. Everything else was great!"
Výhody: "comfortable flight."
Nevýhody: "no vegetarian options for meal, unless arranged ahead of time...which was not an option."
Výhody: "The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer."
Nevýhody: "I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable."
Výhody: "I had not pre-ordered a vegetarian meal, and there were no extras, but one of the flight attendants gave me a fruit salad from one of the crew's meals."
Nevýhody: "The sound quality for the announcement system and the headphones was really bad, so I could never understand what anyone was saying. The crew is very formal and sometimes curt and borderline rude. They just seem very inflexible and seem to put rules before people."
Výhody: "Good seats."
Nevýhody: "No place to charge the phone."
Výhody: "Flight was fine"
Nevýhody: "The extremely rude ticket agent at the Venice airport that threw my boarding pass at me, even though I was following her explicit instructions. 50 characters isn't enough to explain what happened"
Výhody: "Nothing I do not like."
Nevýhody: "Maybe more movies for entertainment?"
Výhody: "Good in flight entertainment system. Lots of options."
Nevýhody: "Be very aware of your seats proximity to the restrooms. I paid for the extra legroom seat that turned out to be where everyone waiting for the restroom stood. I felt very bad for the passenger who was seated directly across the aisle from the restroom door."
Výhody: "Very helpful and exceptional in flight staff. Ground crew helped us through customs very quickly and made flight transfer very easy."
Výhody: "Crew was nice, food was good enough, having movies passed the time."
Nevýhody: "Seats were very uncomfortable and space was tighter than on other flights. It was hard to manage limited movement and cramped knees for such a long flight."
Nevýhody: "very uncomfortable seat in exit row (I had to pay extra for a bad seat) mediocre food (I had to pay extra for a mediocre meal) flight crew was professional but not friendly excessive security in Dublin"
Výhody: "Passport and customs at Dublin."
Nevýhody: "The crew is remarkably uninformed on things like partner airlines for mileage and other things. Dublin is a drab airport with no charging stations. Nice to clear passport control there though. Worst flight in quite a while VERY COLD PLANE. Broken seats and chargers. I don't watch movies much but there top selections were 3-5 years old."
Výhody: "On time great stewardesses"
Výhody: "This was my first time flying with Aer lingus. Crew were great, food and entertainment were good."
Nevýhody: "Although I didn't get my baggage with me and it will be delivered to me in a day, but everything else was great."
Nevýhody: "Service on board"
Nevýhody: "Because I didn't make it and I want my money back"
Výhody: "Professional and caring crew."
Nevýhody: "Random additional security check AT THE GATE in Dublin was unnecessary and poorly organized, as it required my 18 y/o daughter to go all the way back to passport control; they were already closing the gate when the associate brought her back; extremely stressful and unnecessary! In my experience when random additional check is required it is done at security checkpoint, never at the gate."
Výhody: "Despite being standard economy class, the seats were comfortable, the packed plan didn't feel terribly packed, and the food was surprisingly decent. Boarding was quick and easy, and there was plenty of overhead luggage space. The roughly 8 hour flight from Dublin to JFK was much more pleasant than I had expected."
Nevýhody: "The power plug under my seat didn't work. (Thankfully, I had a charger battery with me, so I didn't run out of juice.)"
Výhody: "Crew was super friendly and accommodating."
Nevýhody: "There were no vegetarian options for meals."
Výhody: "The plane was comfortable, the seats had a decent amount of room, the crew was friendly."
Nevýhody: "The plane was sitting at the gate for at least three hours before we boarded, and then they found a problem to fix. We took off almost an hour late. There wasn't enough barbecue chicken for everyone so they ran out halfway through the flight, so I had no choice but to eat the other option which was really unappealing. When we landed we couldn't go anywhere because it took 20 minutes to get a paramedic on board for another traveler."
Nevýhody: "I requested an aisle or window seat and was not able to get one."
Výhody: "Our return trip from Shannon to JFK was the best flying experience we have ever had. I requested an aisle seat for my 6'5" husband and we were given the emergency aisle. The flight crew was outstanding- Ashley and Hazel could not have been nicer to us. My TV set was broken in my seat but I did not care as I had a lot of reading to do. It was an outstanding return trip from a wonderful time in Ireland"
Výhody: "Courteous staff and flight crew"
Nevýhody: "Entertainment choices were limited"
Výhody: "The dessert- chocolate mousse"
Nevýhody: "No blankets-freezing airplane Horrible and spicy food No room enough for tall people"
Výhody: "Friendly staff, food"
Výhody: "It was on time. Going through customs in Dublin. Boarding went smoothly."
Nevýhody: "my bags were missed during plenty of time transfer, uncomfortable plane for a trans Atlantic flight, expensive drinks"
Výhody: "I like that the flight took off on time and got there a little early. I was so worried about delays. Going and coming back was on time."
Výhody: "Impressive service & professionalism"
Výhody: "The crew where generally attentive smiling and pleasant."
Nevýhody: "An"overly"rushed tone was being set in the airport,by the boarding pass stating a well past gate-closure time.The monitor reinforced this by stating "gate closed"or not listing that flight at all. By the service of hot beverage,although my fellow passenger with coffee was spilled upon,neither he nor l was offered drink. The both of us were also overlooked at the serving of the snack. The originating voyage,was also punctuated by a large spillage of food by the flight attendant on my leg,with barely an apology."
Výhody: "Friendly efficient service and complimentary late flight snacks with beverages a nice touch you don't get on other transatlantic flights"
Nevýhody: "I could not get a seat assignment until the airport. I was sent an email to check in & was not allowed to. I called the airline & still could not get a seat assignment."
Výhody: "Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going."
Nevýhody: "The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after."
Výhody: "Nice crew"
Nevýhody: "Food, movies, and comfort were all just ok"
Výhody: "I liked my seat with more legroom. And there was very little turbulence."
Nevýhody: "I wish there was access to blankets, it was very cold by the window. A better screen design maybe."
Výhody: "The connexion flight: only 15 minutes to reach the plane. I didn't think I could get it. But all the crew at the airport and on the lane were very professional."
Výhody: "Seats are reasonably roomy, and they lean back quite a lot without making the person behind it feel cramped. Entertainment was a great option - thank you for offering it for free - and yes to USB charger on the dock."
Nevýhody: "Really enjoyed my flight, actually. Will definitely choose IA next time."
Výhody: "The airplane waited for us because our first flight had a delay. The airplane was clean and in good condition. The flight was very smooth."
Nevýhody: "Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate."
Výhody: "leg room! excellent entertainment options"
Nevýhody: "long lines. delays waiting in hot jetbridge"
Nevýhody: "Blankets should be provided on the seats prior to boarding"
Výhody: "crew was friendly. flight was on time."
Nevýhody: "they randomly selected my 17 year old daughter for extra security clearance, a routine process that has little to do with true security and more to do with security theater. They also lost one of our suitcases and when we called to file the loss the person on the phone was not that friendly."
Výhody: "Crew was good."
Nevýhody: "Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30."
Výhody: "Flight was late"
Výhody: "Seating was nice on this flight, just two people per row."
Nevýhody: "Lights remained on during the whole flight, making it hard to rest."
Výhody: "Crew provided enough water and soft drinks."
Nevýhody: "They make you check your carryon bag and charge $64 For it.That’s a rip-off. Seats were not comfortable."
Výhody: "Great staff from check-in all the way through to exiting the airport."
Nevýhody: "No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol"
Nevýhody: "The IcelandAir staff were very friendly and the seats were comfortable. I will definitely be traveling with IcelandAir again."
Výhody: "The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy"
Výhody: "Like the infotainment unit on headrests. Decent movie selection."
Nevýhody: "Seats are cramped when person in front leans seat back."
Výhody: "the crew was so helpful. Although the wifi was a little slow the pilot and the crew tried to fix it, and eventually, we were able to stream the world cup semi-final match,"
Nevýhody: "not too many options for entertainment. that's it!"
Nevýhody: "Boarding at KEF needs to be more organized."
Výhody: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Nevýhody: "There were no snacks"
Výhody: "The seats were comfortable and the food we ordered was good. The staff was friendly and professional. The landing was smooth."
Nevýhody: "We had a light that kept flickering above us and you couldn’t adjust it and no way to control the air flow."
Výhody: "It didn't happen. My boarding pass had a faulty print and wouldn't scan and we missed our flight. Sleeping at JFK and missing family connections. Bad news."
Nevýhody: "NO help at airport security when boarding pass wouldn't scan. LONG LINES and little help."
Výhody: "the flight was great! it was comfortable! good entertainment!"
Nevýhody: "The check in process. Once you check in at the gate, you have to board a bus to go to the plane. I sat on a bus breathing in exhaust fumes for 20 minutes in the cold, rainy, windy weather. I also think they should offer a small complimentary snack! all the food must be purchased!"
Nevýhody: "Again, there was no jet bridge to board the plane in Reykjavik. When we arrived in New York, it took 1.5 hours for our bags to arrive on the baggage carousel. That is an absurd amount of time to wait for your bags, especially when the crew's bags were unloaded from the plane within 30 minutes of landing."
Výhody: "The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive."
Nevýhody: "Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines."
Výhody: "Every crew member was very courteous. Gave free Iceland water as you enter plane. Movie selection was pretty good too."
Nevýhody: "Woman at luggage check-in told us our flight was overbooked and we needed to get a new flight. We stood in another line for an hour only to be told that our original flight was waiting for us. Ran to the gate with around 30 other people to make the flight. Obvious miscommunication somewhere between their departments."
Výhody: "The crew was very helpful and friendly. No food served but coffee is excellent and they give plenty of water."
Nevýhody: "seats are too small and there is too little leg room."
Výhody: "Everything that was under Icelandair's control went great! Got an unexpected upgrade on both legs of my flight, the cabin was comfortable, and it had a good selection in-flight entertainment for a budget airline."
Nevýhody: "No food is served--be sure to pack a snack. If you're planning to eat in Reykjavik, bear in mind that airport food is especially expensive in Iceland."
Výhody: "Free movies and interesting Iceland travel videos, glacier water, peaceful music."
Nevýhody: "I didn't like one mass line for all economy tickets when it came to boarding- I prefer airlines that call people to board by group. Less hectic."
Výhody: "The flight was staffed by friendly, attentive staff. There was more leg room than on some airlines. Beverages were free, but you had to pay for food on this trans Atlantic flight. Most of us knew this in advance and brought food onboard."
Nevýhody: "It's in my opinion obscene not to provide any type of food on a 6-hour flight that you don't have to pay for"
Nevýhody: "The boarding area was too crowded, as it was full of passengers waiting for another flight that left from the same gate a few minutes before the flight to NYC. This was the first time I experienced a transatlantic flight where no food was included with the ticket. Annoying that they kept interrupting the films to make announcements, first in Icelandic, then in English, of things I didn't care to know."
Výhody: "The service was superior. They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure!"
Nevýhody: "Nothing really, we are very pleased!"
Výhody: "See above, all good reviews apply to all of my icelandair flights."
Nevýhody: "See explanation above for previous flight. I wrote it in the wrong box and cannot copy and paste as I am completing this review on my phone."
Nevýhody: "Waiting time are so long Take a bus to the plane Take a long time to drop baggages Only 5 seats to sit at the gate"
Výhody: "Very small seats and NO snacks or meals were given - unheard of for an international flight"
Výhody: "Comfortable plane, and free water was appreciated. Liked the selection of entertainment."
Nevýhody: "My partner and I were not able To check in online so was assigned a seat at check in at the airport, leaving us to be placed at the very last row. Would have been fine except for the lack of windows (feels claustrophobic taking off and landing). Boarding was not smooth: no direction on when they started checking in, then waited in separate boarding room for 5-10 minutes with no direction on why we were waiting and for how long. Also wish a meal or snacks were included on a 6 hour flight."
Výhody: "Poor check inn , bad lounge , seats are worst ,food even dig can not eat , plane in bad shape airport in Iceland worst in works"
Nevýhody: "Everything I do not like"
Výhody: "I liked that they provided bottled water when boarding. The seats were comfy and had sufficient leg room. The crew was friendly."
Nevýhody: "I think that for a flight of this length, a complimentary meal should have been provided. I had to purchase a meal. While it was satisfactory, I felt that $15.00 was excessive."
Výhody: "I loved the informative videos about Iceland! I had planned to watch them all, but my video screen stopped working for awhile. I thought about switching seats, but I ended up sharing headphones with my boyfriend and watching some movies instead."
Nevýhody: "I paid a lit of money for the flight from JFK and there was no food on the plane."
Výhody: "Seat was comfortable"
Nevýhody: "In addition to the above when i finally got to JFK my luggage was still lost"
Nevýhody: "Delay on boarding"
Výhody: "Flight over was satisfactory."
Nevýhody: "The terminal in Reykjavik was dangerously crowded at the "D" gate coming back. They charged me for food and a glass of wine on the return trip but not on the trip over. ???? The flight back was 1 1/2 hours late."
Nevýhody: "No food served on an international flight. Boarding was unorganized."
Nevýhody: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
Nevýhody: "Yet another delayed flight. All four legs of my NY - London trip via Reykjavik were delayed over an hour."
Výhody: "flight attendant were extremely helpful. TV's."
Nevýhody: "Not enough space for a 6 hr flight. Also flight was delayed and still had to pay 6 bucks for cheap headphones."
Výhody: "All is excellent"
Výhody: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Nevýhody: "Food could have been better."
Nevýhody: "improve list of movies"
Nevýhody: "Not allowing babies in first class. Couldn’t sleep with the baby crying."
Nevýhody: "Enterteiment, movies"
Výhody: "Fast, one stop, better than three weeks on a boat"
Nevýhody: "Broken entertainment center, no vegan meal although selected at booking, very cold."
Výhody: "Crew was great, the airplane was big with a leg room!!!"
Výhody: "Nice crew, great flight entertainment."
Nevýhody: "They lost my bag!"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Výhody: "The aircraft."
Nevýhody: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Výhody: "Complimentary upgrade to business class - wonderful!"
Nevýhody: "Delightful service and food."
Výhody: "Crew as great! Good seats and good entertainment"
Nevýhody: "Cleaner bathrooms"
Nevýhody: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Výhody: "Crew was excellent. Seat was very tight (middle section, middle seat)"
Výhody: "Crew has improved significantly over the last few years, actually pleasant compared to the horrible attitudes they had years ago. Seat was OK, good leg room on the 798-9."
Výhody: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Nevýhody: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."
Výhody: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Nevýhody: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Výhody: "Business class on the Dreamliner is a true dream."
Nevýhody: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Nevýhody: "Crew was having dificulty communicating in English."
Výhody: "Movie selection was good"
Nevýhody: "The boarding was very slow."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Nevýhody: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Výhody: "Staff was very nice and friendly"
Výhody: "Seat comfort. Smooth flight."
Nevýhody: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Výhody: "Great food and nice airplane"
Nevýhody: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Výhody: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Nevýhody: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."
Výhody: "Food and flight on time"
Výhody: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Nevýhody: "The seats, when in reclining position, could have been a bit more comfortable."
Nevýhody: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Výhody: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Nevýhody: "I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time."
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "Food and staff was amazing"
Nevýhody: "TV didn't work good"
Nevýhody: "Terrible old plane, with tv that don't work and are from 50s. Food was really really bad"
Nevýhody: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."
Nevýhody: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "Food was good."
Nevýhody: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."
Nevýhody: "Unable to choose seat at ticket purchase."
Výhody: "Service, food, entertainment were of good quality"
Nevýhody: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."
Výhody: "The crew was helpful and friendly. On this flight we had a delicious meal, snacks, drinks, refreshing towels. What an great experience after flying in the US where all these services have disappeared for bottom line profits."
Nevýhody: "There was nothing to dislike."
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Nevýhody: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."
Nevýhody: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"
Výhody: "Great crew and the flight was very nice. Food was decent and boarding was done as quickly and orderly as possible."
Nevýhody: "While this is not the airline's fault. The guy next to me was too big for the seat and his stench was overwhelming."
Výhody: "Not much"
Nevýhody: "Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude"
Výhody: "I only liked that I got to watch a few movies to kill the worst experience I had !"
Nevýhody: "I didn't like that I got no food I asked for a water bottle never got it! I was hungry the entire flight I was only lucky to be close to the bathroom"