Výhody: "Staff excellent Flight smooth landing a breeze"
Výhody: "Crew was grest and helpful"
Nevýhody: "Seats on 777 are not padded very well for a 14 hour flight"
Nevýhody: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Nevýhody: "No movies"
Výhody: "The crew was excellent!"
Výhody: "Crew was attentive."
Nevýhody: "Was seated near some noisy distractions i.e. crying baby."
Výhody: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Nevýhody: "Comfort of seats"
Výhody: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Nevýhody: "I don’t know yet."
Výhody: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Výhody: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Výhody: "Everything. Seat...crew...food...all of it."
Nevýhody: "Can't think of anything. All was great."
Nevýhody: "Movie selection was a tad bit small"
Výhody: "Overall good, comfortable, nice and food and entertainment was very good quality."
Nevýhody: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Výhody: "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
Výhody: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Nevýhody: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Výhody: "Economy seating leg room is better than US domestic airlines."
Nevýhody: "Little leg room on shorter flights/smaller aircrafts."
Výhody: "Lots of leg room, great meal, and excellent flight attendant service."
Nevýhody: "Nothing to dislike."
Výhody: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Výhody: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Nevýhody: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Výhody: "The crew was great."
Nevýhody: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Výhody: "Seats reasonably comfortable, service decent"
Nevýhody: "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
Výhody: "The blankets are nice and soft. Crew is really friendly and accommodating."
Nevýhody: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Nevýhody: "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
Výhody: "I dont have somebody sitting beside me"
Nevýhody: "Boarding and Food"
Nevýhody: "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
Výhody: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Nevýhody: "There wasn’t anything I didn’t like."
Výhody: "Service, friendliness"
Výhody: "The staff was friendly and helpful"
Nevýhody: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Výhody: "Boarding orderly"
Nevýhody: "Cold food"
Výhody: "Flight attendants"
Nevýhody: "Clean, great service, good food."
Výhody: "Flight crews are friendly."
Nevýhody: "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
Výhody: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Výhody: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Nevýhody: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Výhody: "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
Výhody: "I liked that i had two seats to myself"
Nevýhody: "No VR goggles"
Výhody: "Everything was good and the price was proper."
Nevýhody: "I think, any flight should have some more movies, music, and other entertainment."
Výhody: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Nevýhody: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
Výhody: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Nevýhody: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Nevýhody: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Nevýhody: "Food was not that good. poor film selections."
Výhody: "comfortable seats...above average food choices"
Nevýhody: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Výhody: "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
Nevýhody: "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
Výhody: "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
Nevýhody: "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
Výhody: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Výhody: "Good food, friendly staff, great service"
Nevýhody: "The seats could be bigger"
Výhody: "Professional staff great movie selection"
Výhody: "Flight to Seattle was great. Food and staff and flight were nice."
Nevýhody: "Most everything. The flight back to Seoul was awful. Toilets weren't cleaned, trash overflowed, ran out of water, staff not pleasant - total opposite from outbound. Usually KA is goodness, but blew it this time."
Výhody: "Crew was nice and attentive."
Nevýhody: "I was disappointed that the middle seats were booked too. I was expecting the middle seats will be kept empty for social distancing purposes."
Výhody: "Everything great!"
Výhody: "Easy Boarding, nice crew"
Nevýhody: "More vegetarian food options"
Výhody: "The crew was very good. Seat was comfortable."
Nevýhody: "Running water in the bathroom."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Výhody: "Boarding was very smooth."
Nevýhody: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Nevýhody: "Delays twice which cost me lots of stress and taxi $"
Výhody: "The seats are comfortable; food is good."
Nevýhody: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Výhody: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Nevýhody: "Extra leg room, little bigger seats"
Výhody: "Plane design was nice"
Nevýhody: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Výhody: "exellent in everything"
Nevýhody: "It was too cold in the plane."
Výhody: "Crew were very helpful and courteous"
Výhody: "Qatar airways is the best company"
Nevýhody: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Výhody: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Výhody: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Nevýhody: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Výhody: "Never spending too long waiting for anything."
Nevýhody: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Výhody: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Nevýhody: "Theyt cancelled my trip"
Výhody: "Food was great Seats were comfortable Everyone was super nice"
Výhody: "Helpful crew"
Nevýhody: "Food quality and quantity Cramped seating"
Výhody: "Staff worked fast to feed and water everyone."
Výhody: "Water bottle"
Nevýhody: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Nevýhody: "Out dated inflight entertainment system"
Výhody: "Good flight"
Nevýhody: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Výhody: "Quality food and hospitality"
Nevýhody: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Výhody: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Výhody: "Complimentary upgrade to business class."
Nevýhody: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Výhody: "Nice crews"
Nevýhody: "No headsets to hear movies"
Nevýhody: "in flight entertainment interface can be improved to be more user friendly."
Výhody: "Crew, food."
Nevýhody: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Výhody: "Comfortable seat and good service"
Výhody: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Nevýhody: "Nothing.every thing is fine"
Nevýhody: "Very uncomfortable seats- Space between seats is very tight"
Nevýhody: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Výhody: "I liked everything about the flight and the service was great!"
Výhody: "food was decent and the staff on the plane were pleasant."
Nevýhody: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."
Nevýhody: "Narrow seats and little legroom."
Výhody: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Výhody: "Todo estuvo prfecto"
Nevýhody: "La comida no es nada del otro mundo"
Výhody: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Výhody: "Overall - Flight was good."
Nevýhody: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Nevýhody: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Výhody: "Attentive service ready to appease any request very clean toilets"
Nevýhody: "Type of aircraft Films Selections in particular World Group not changed much since April"
Výhody: "Overall flight was pretty good"
Nevýhody: "Food wasn't as good as the other 3 legs of the trip (Houston-Doha, Doha-Kathmandu and Bengaluru-Doha) The hand rests on these planes didn't go all the way up making it less comfortable to be travelling on a 16 hour flight with a toddler."
Nevýhody: "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."
Nevýhody: "Them good"
Výhody: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Nevýhody: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Výhody: "Crew was very good."
Nevýhody: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Výhody: "Great food"
Nevýhody: "More alcohol choices"
Nevýhody: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Nevýhody: "Tell passengers the truth from the start!"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "The food service movies the crew"
Výhody: "On time, courteous, professional. The seats in economy were comfortable and there was good amount of leg space."
Nevýhody: "Unlike all other places we boarded from, this location did not allow families with infants to board sooner."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "It was fantastic"
Výhody: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."
Výhody: "The seats were comfortable and the staff at the gate were nice."
Nevýhody: "The crew for the first 9 hour flight was horrendous. They were quite unfriendly. I was in the dead middle of the plane, row 40, but we got our did last and there was no choice left. It was more like the crew forcing the food on us. The crew also was extremely bad about picking up after the meal. There were people walking around to throw away their food."
Výhody: "Food was good but needs bigger portion."
Nevýhody: "Not many choice for drinks, some fly attendance need to know smiling is good ."
Nevýhody: "seats a bit tight"
Výhody: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"
Výhody: "I like the food and the service plus the entertainment on the Telvision"
Nevýhody: "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Výhody: "Movies made the long flight go by much faster!"
Výhody: "Feeding and taking good care of passeger by giving out naccessary information promptly . Thank you again."
Nevýhody: "Lost my luggage"
Výhody: "Great plane--huge and new!"
Výhody: "Comfort, food, staff, everything"
Výhody: "food, entertainment"
Nevýhody: "I liked everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Loved the service, food and airplane itself."
Nevýhody: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Výhody: "Over all Turkish airlines is a class airlines"
Nevýhody: "can't think of anything I didn't like about my flight"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
Nevýhody: "AC was not working while we were in the ground"
Nevýhody: "You broke my suitcase"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Výhody: "The bread service"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "I like the food and the service plus the entertainment on the Telvision"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "Great price, service, food"
Nevýhody: "they just skipped me once to offer me a drink, but they were very nice when I requested it"
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Výhody: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Nevýhody: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Nevýhody: "Boarding process could have been smoother"
Výhody: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Nevýhody: "Service, staff and food."
Výhody: "The crew was helpful and polite, food was good"
Nevýhody: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Výhody: "I will recommend to my friends and families."
Výhody: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Nevýhody: "There was no soap in the toilet..."
Výhody: "I liked everything !"
Výhody: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Nevýhody: "Missing luggage. WiFi spotty."
Výhody: "Crew was nice and helpful"
Výhody: "The flight and the crew was very nice, and the food was very good."
Nevýhody: "Some phone people were very nice, some were not."
Výhody: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Výhody: "Crew were great / free wine !"
Nevýhody: "Crowded and chaotic boarding"
Výhody: "Friendly attendants who made the flight very pleasant with their smiles and their service"
Nevýhody: "Aging interior and seats of plane were not good at all."
Výhody: "Crew was very friendly and efficient"
Nevýhody: "Food menu from Finland to Chicago could use a few more choices"
Nevýhody: "No leg room."
Nevýhody: "Seats. Very uncomfortable"
Výhody: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Výhody: "Very nice flight"
Nevýhody: "Food was too salty"
Výhody: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Výhody: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Nevýhody: "Crew great!"
Výhody: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Nevýhody: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Nevýhody: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Výhody: "It was very quick"
Nevýhody: "Crew wasn't attentive. Seats were small."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Výhody: "Movie selection ok."
Nevýhody: "Minimal coach legreeom even for an average-height passenger."
Výhody: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Nevýhody: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Výhody: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Nevýhody: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Výhody: "Crew was fine. Uncomfortable seats bearable for the short flight."
Nevýhody: "Late arrival caused late departure for 1 hour."
Výhody: "Perhaps that we eventually got there and that the plane did not crash"
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "One cool things is that some of the moveis were translated with several different languages in addition to English and Europearn languages."
Nevýhody: "Distance between the seats are short and seats are somehow uncomfortable."
Nevýhody: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Výhody: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Nevýhody: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Výhody: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Nevýhody: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Výhody: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Nevýhody: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Výhody: "It was an Iberia flight, sold by Finnair. Pretty full but I had two seats by window to myself. I really liked the personal entertainment system at each seat, with lots of choices for viewing and listening, plus usb port for charming my phone. Food was not bad for economy class airplane food. Crew was efficient."
Nevýhody: "A bit cramped - could have used more leg room. But not the worst I've had."
Výhody: "Pretty quick to get on board, entertainment was great, seat comfort was good., wifi and prices were stupidly over priced and slow.,"
Nevýhody: "American Airlines as usual has overly priced non-working wifi on a 10.5 hour trip.. He food was ok at best.."
Výhody: "Courteous attendants on board! Food not bad!"
Nevýhody: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Výhody: "Good service, on time, friendly and helpful flight attendants."
Výhody: "Personnel were very nice and fight was comfortable"
Nevýhody: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Výhody: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."
Výhody: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Nevýhody: "No room in coach"
Výhody: "I was not well and at the check in the lady was kind to change my seat ..."
Nevýhody: "I order a special meal ....no meal for me on the plan ."
Nevýhody: "No in-flight entertainment and seats didn't recline well"
Nevýhody: "experience was awful. Helen Rowena Boysen"
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "Great crew, clean and comfortable"
Nevýhody: "Quality of food could be improved"
Výhody: "The plane itself is ok. Not expecting too much from economy class."
Nevýhody: "Not much really."
Výhody: "Fantastic crew Food very tasty"
Výhody: "Crew was fine."
Nevýhody: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Výhody: "I WILL NEVER use LOT!"
Nevýhody: "The crew is very lazy and slow. Boarding was a mess. These guys could barely speak and understand simple English (poor background) though it's an international flight.The food was also terrible. My luggage was lost and in 1 week was found all smashed and crashed and dirty. I WILL NEVER use LOT!"
Výhody: "I liked that I wasn’t one of the people who had to sprint to my connection"
Nevýhody: "Not way over booking all three of my flights. Each time the flights are asking people to change their plans for compensation."
Nevýhody: "Tight seat places. No food unless paid for."
Výhody: "Fast flight ,crew was good"
Nevýhody: "Checked in luggage did not arrive. Arrived on Thursday was told to wait till delivery on Monday. Is it normal for LOT customers to wait for they luggage for 4 days? Disappointed"
Nevýhody: "one hour late at departure, otherwise an ok trip"
Nevýhody: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Soft drinks should be free of charge"
Výhody: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."
Výhody: "New airplane."
Nevýhody: "100% full"
Nevýhody: "the above"
Výhody: "DELAYED as always!!!"
Nevýhody: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"
Nevýhody: "Food and not enough entertainment"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Nevýhody: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Nevýhody: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Výhody: "Great crew, new plane, good business class seats,"
Nevýhody: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Výhody: "Nice seats, very friendly staff and amazing service"
Nevýhody: "Beef was over cooked. But is a plane so I understand!!"
Nevýhody: "the crew wasn't so nice and helpful"
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "Enough space to sit"
Nevýhody: "Everything in English language was barely understandable"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Nevýhody: "the comment for the AMS -WAW flight segment applies here as well."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Nevýhody: "the cabin was so hot!"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "I like that I flew on a modern aircraft with good amenities."
Nevýhody: "The flight was delayed 2.5 hours. Check in took longer than it has ever taken."
Výhody: "service was good"
Nevýhody: "stron delay (more then 2 houres)"
Výhody: "Smooth and easy boarding and deplaning"
Nevýhody: "Charge for a glass of wine but not soft drinks which just about cost the same"
Výhody: "Customer service was good and flight arrived on time."
Nevýhody: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"
Nevýhody: "Inattentive crew"
Výhody: "On time"
Nevýhody: "All good"
Výhody: "The food was good for an airline. on business class dreamliner from Toronto to Warsaw the seat is comfortable, if a little short for a 6'5" person. In the sos called "buisness class" to Israel the seats are as crampped as any cattle class of a low cost. I wish those idiots that invented "euro club" would understand that it is a first class ripp-off and that if they are only flying two people per side using real comfortable seats makes faar more sense. In short - euro club is BS of teh worst class."
Nevýhody: "The atitude of teh staff on teh flight was OK. Other than that very sour including teh check-in and teh businss club. Going through the border control in Warsaw took 45 minutes. Luckily the flight was delayed. In short, the attitude is strictly old fashion eastern block. On the dreamliner business classs the TV's did not work, but in any case they are way too far (about 6 feet) from the passanger for comfort. Very impractical."
Nevýhody: "Not much."
Výhody: "The food available were quite delicious."
Nevýhody: "There was no window shades to block the sunlight."
Výhody: "Service, listening to my questions, overall!!"
Nevýhody: "I needed to make an international call to Poland to order a special meal.There was no option to do it online. The special meal was served in a timely manner, however, the food seemed not natural."