Flying Moscow to Delhi via Qatar Airways turned out bad , firstly the flight from Moscow to Doha is full and that's the reason for crew to not serve foods of choice for some passengers on board. Second bigpoint is doha to Delhi is operated via code share by Indigo. In short IndiGo is a shit airline to fly even domestically in India with because the planes are as bad as the service staff. Don't fly qatar India route in code share flights , especially it is codeshared with IndiGo
The flight was good, however the food is horrible AVML.
Tried to contact customer service for several times but failed to contact. Strong customer service is required.
Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
Wasnt full so that’s a plus. Staff were outstanding. Patient, curteous, responsive. Masks were enfoced which is great. I’ve travelled with young kids of my own and have had some rough experiences with them but there is ALWAYS some way to pasify a screeming child. Many parents on this flight didnt care at all. I was awoken by a toddler running past me, bumping into my elbow, screaming “tee non, tee non, tee non”. On these transcontinental flights, parents with little children should be given a special section, and parents need to be more reponsive to the issues causing their little ones to scream and cry nonstop for 16.5 hrs. Its not the kids’ fault. Also, why cant airlines get rid of static charged fleece throws? All that said, Qatar remains one of the better international carriers out there.
Výhody: "The seating was very uncomfortable and cramped I"
Nevýhody: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Výhody: "Everything great!"
Výhody: "The crew was very good. Seat was comfortable."
Nevýhody: "Running water in the bathroom."
Výhody: "attentive crews, clean toilets"
Nevýhody: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Výhody: "Another confirmation of excellent QA service."
Výhody: "As always crew magnificent"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Food was ok"
Nevýhody: "There should be someone to guide for connecting flights"
Výhody: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Nevýhody: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Nevýhody: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Výhody: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Výhody: "crew is good and helpful."
Nevýhody: "The food was terrible. Needs to improve the quality of the food."
Nevýhody: "Delays twice which cost me lots of stress and taxi $"
Výhody: "The crew was polite and professional"
Nevýhody: "The food was disgusting The plane is dirty The bags are treated badly"
Výhody: "Good Service.Efficient"
Nevýhody: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Výhody: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Nevýhody: "Extra leg room, little bigger seats"
Výhody: "The airplane and clean"
Nevýhody: "The seats destination between them very small"
Výhody: "exellent in everything"
Nevýhody: "It was too cold in the plane."
Výhody: "Crew were very helpful and courteous"
Výhody: "New Dreamliner"
Nevýhody: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Výhody: "Never spending too long waiting for anything."
Nevýhody: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Výhody: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Nevýhody: "A chorus of crying infants..."
Výhody: "Helpful crew"
Nevýhody: "Food quality and quantity Cramped seating"
Výhody: "It was normal flight"
Nevýhody: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Výhody: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Nevýhody: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Výhody: "Staff worked fast to feed and water everyone."
Nevýhody: "Out dated inflight entertainment system"
Výhody: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Nevýhody: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Výhody: "Good flight"
Nevýhody: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Výhody: "Quality food and hospitality"
Výhody: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Nevýhody: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Nevýhody: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Výhody: "Complimentary upgrade to business class."
Nevýhody: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Nevýhody: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Výhody: "Nice crews"
Nevýhody: "No headsets to hear movies"
Výhody: "Crew, food."
Nevýhody: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Výhody: "Comfortable seat and good service"
Nevýhody: "Narrow seats and little legroom."
Výhody: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Výhody: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Nevýhody: "So far nothing."
Nevýhody: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Výhody: "Overall - Flight was good."
Nevýhody: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Nevýhody: "Them good"
Výhody: "The flight attendants were kind"
Nevýhody: "The airplane was old and the seats were a little dirty"
Výhody: "Always great crew."
Nevýhody: "I didn't have any cimplaints."
Výhody: "Crew was very good."
Nevýhody: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Výhody: "Great food"
Nevýhody: "More alcohol choices"
Nevýhody: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Nevýhody: "Tell passengers the truth from the start!"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "The food service movies the crew"
Výhody: "Flight was on time, relatively clean and the food was quite nice"
Nevýhody: "For a flight leaving at almost 1 am, it's quite annoying to be force fed dinner and prevented to sleep for the first two hours of the flight. Dim the lights and do "on demand" dinner please."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "It was fantastic"
Výhody: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Nevýhody: "Long layover in Istanbul."
Nevýhody: "seats a bit tight"
Výhody: "I like the food and the service plus the entertainment on the Telvision"
Nevýhody: "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Nevýhody: "Lost my luggage"
Výhody: "Great plane--huge and new!"
Výhody: "Comfort, food, staff, everything"
Výhody: "food, entertainment"
Nevýhody: "I liked everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Loved the service, food and airplane itself."
Nevýhody: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Nevýhody: "Choice of food on business class was very limited"
Výhody: "Great crew and service"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
Nevýhody: "AC was not working while we were in the ground"
Výhody: "Good service, thanks"
Nevýhody: "because of time zone change, Turkish take off was not updated with landing. Was lest time between flights"
Nevýhody: "You broke my suitcase"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Výhody: "The bread service"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been onl."
Nevýhody: "Nothing. All good"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Entertainment was good"
Nevýhody: "Got sick from the food on the plane. Customer service was obscenely terrible, i will never fly Turkish again. (The crew was alright though)"
Nevýhody: "My flight was 3 days late to Chicago from schedule date which made me miss my school food was terrible Crew do not know how to speak English"
[ ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [ ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [ ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [ ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [ ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [ ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [ ] the only positive is that the airplanes are in good condition.
It was a small Regional plane. Not much to expect
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Výhody: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Nevýhody: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Nevýhody: "Boarding process could have been smoother"
Výhody: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Nevýhody: "Service, staff and food."
Výhody: "The crew was helpful and polite, food was good"
Nevýhody: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Výhody: "I will recommend to my friends and families."
Výhody: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Nevýhody: "There was no soap in the toilet..."
Výhody: "I liked everything !"
Výhody: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Nevýhody: "Missing luggage. WiFi spotty."
Výhody: "Crew was nice and helpful"
Výhody: "The flight and the crew was very nice, and the food was very good."
Nevýhody: "Some phone people were very nice, some were not."
Výhody: "Crew were great / free wine !"
Nevýhody: "Crowded and chaotic boarding"
Výhody: "Friendly attendants who made the flight very pleasant with their smiles and their service"
Nevýhody: "Aging interior and seats of plane were not good at all."
Nevýhody: "No leg room."
Nevýhody: "Seats. Very uncomfortable"
Výhody: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Výhody: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Nevýhody: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Nevýhody: "Completely destroyed our itenerary"
Výhody: "Very nice flight"
Nevýhody: "Food was too salty"
Výhody: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Výhody: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Nevýhody: "Crew great!"
Výhody: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Nevýhody: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Nevýhody: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Výhody: "It was very quick"
Nevýhody: "Crew wasn't attentive. Seats were small."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Výhody: "Movie selection ok."
Nevýhody: "Minimal coach legreeom even for an average-height passenger."
Výhody: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Nevýhody: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Výhody: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Nevýhody: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Výhody: "Crew was fine. Uncomfortable seats bearable for the short flight."
Nevýhody: "Late arrival caused late departure for 1 hour."
Výhody: "Perhaps that we eventually got there and that the plane did not crash"
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "One cool things is that some of the moveis were translated with several different languages in addition to English and Europearn languages."
Nevýhody: "Distance between the seats are short and seats are somehow uncomfortable."
Nevýhody: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Výhody: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Nevýhody: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Výhody: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Nevýhody: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Výhody: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Nevýhody: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Výhody: "It was an Iberia flight, sold by Finnair. Pretty full but I had two seats by window to myself. I really liked the personal entertainment system at each seat, with lots of choices for viewing and listening, plus usb port for charming my phone. Food was not bad for economy class airplane food. Crew was efficient."
Nevýhody: "A bit cramped - could have used more leg room. But not the worst I've had."
Výhody: "Pretty quick to get on board, entertainment was great, seat comfort was good., wifi and prices were stupidly over priced and slow.,"
Nevýhody: "American Airlines as usual has overly priced non-working wifi on a 10.5 hour trip.. He food was ok at best.."
Výhody: "Courteous attendants on board! Food not bad!"
Nevýhody: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Výhody: "Good service, on time, friendly and helpful flight attendants."
Výhody: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Nevýhody: "No room in coach"
Výhody: "I was not well and at the check in the lady was kind to change my seat ..."
Nevýhody: "I order a special meal ....no meal for me on the plan ."
Nevýhody: "No in-flight entertainment and seats didn't recline well"
Nevýhody: "experience was awful. Helen Rowena Boysen"
Prague to Warsaw and transfer was great - excellent boarding, no delays at airports. Horrible experience was in Toronto Pearson airport at arrival - brutal lines, terrible organization of additional PCR selective mandatory testing - very bad in Canada comparing to other international travels of mine. I wish for fast and critical improvements. Blanka Ach - email@example.com
Was quick and simple nothing fancy
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "Great crew, clean and comfortable"
Nevýhody: "Quality of food could be improved"
Výhody: "Fantastic crew Food very tasty"
Výhody: "Crew was fine."
Nevýhody: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Nevýhody: "Toilets was’t in service for flight from Warsaw to Lviv"
Výhody: "I liked that I wasn’t one of the people who had to sprint to my connection"
Nevýhody: "Not way over booking all three of my flights. Each time the flights are asking people to change their plans for compensation."
Nevýhody: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Soft drinks should be free of charge"
Výhody: "The aircraft, specially the seats, the crew, the pilot and the service during the whole flight"
Výhody: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."
Výhody: "New airplane."
Nevýhody: "100% full"
Nevýhody: "the above"
Výhody: "DELAYED as always!!!"
Nevýhody: "Food and not enough entertainment"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Nevýhody: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "The flight starts 2,5 hours later."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Nevýhody: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Výhody: "Good entertainment system, even had a few current movies"
Nevýhody: "Food was dreadful. Beverage selections limited. Not enough beverage service."
Výhody: "my flight canceled from WAW to EWR"
Nevýhody: "my flight canceled from WAW to EWR"
Výhody: "Great crew, new plane, good business class seats,"
Nevýhody: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Výhody: "Nice seats, very friendly staff and amazing service"
Nevýhody: "Beef was over cooked. But is a plane so I understand!!"
Nevýhody: "the crew wasn't so nice and helpful"
Výhody: "The usual cramped travel but it was fine. Good movies"
Nevýhody: "Somewhere Ipad disappeared from luggage we had checked."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Nevýhody: "I paid $ 55 extra for my seat # 20G.Company changed aircraft(it was Boeing 777-200).I did't get what i paid for. They gave me seat #30G(regular).Do i have a chance to get my money back?"
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "I liked the food."
Nevýhody: "There was a lot of passengers crowding the aisles making is very difficult to get around and the crew did not seem to do anything about it. The person in front of people up standing around a lot and even had her hand on my entertainment screen. She also did not seem to care if the seatbelt sign was on our not. The boarding was just chaos with little direction and of course everyone pushing to be first on the plane."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "Everything from the flight, food & service exceeded expectations. Business class was exceptional."
Nevýhody: "the cabin was so hot!"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "Everything was great"
Nevýhody: "Nothing to complain Everithing was great thank you"
Výhody: "Smooth and easy boarding and deplaning"
Nevýhody: "Charge for a glass of wine but not soft drinks which just about cost the same"
Výhody: "Friendly staff, clean airplane, electrical sockets available."
Nevýhody: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Nevýhody: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"
Nevýhody: "Inattentive crew"
Výhody: "The food was good for an airline. on business class dreamliner from Toronto to Warsaw the seat is comfortable, if a little short for a 6'5" person. In the sos called "buisness class" to Israel the seats are as crampped as any cattle class of a low cost. I wish those idiots that invented "euro club" would understand that it is a first class ripp-off and that if they are only flying two people per side using real comfortable seats makes faar more sense. In short - euro club is BS of teh worst class."
Nevýhody: "The atitude of teh staff on teh flight was OK. Other than that very sour including teh check-in and teh businss club. Going through the border control in Warsaw took 45 minutes. Luckily the flight was delayed. In short, the attitude is strictly old fashion eastern block. On the dreamliner business classs the TV's did not work, but in any case they are way too far (about 6 feet) from the passanger for comfort. Very impractical."
Nevýhody: "Not much."
Výhody: "The food available were quite delicious."
Nevýhody: "There was no window shades to block the sunlight."
Výhody: "Service, listening to my questions, overall!!"
Výhody: "New airplains"
Nevýhody: "Strict rules about hand baggage"