minor delay, acceptable. paying for comfort+ absolutely not worth the extra cost for the most uncomfortable seat ever. lovely crew rescues the shortcomings of the metal bird!
No ear pieces for entertainment.
It was good that there was a vegetarian option for lunch in First Class. The sandwich was pretty good.
Nevýhody: "The flight was more than 4 hours late making us miss our connections"
Výhody: "Amazing crew very good service ."
Nevýhody: "Chose my seat, instead of leaving it to the airline ."
Nevýhody: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Nevýhody: "Missed flight due to unnecessary delays"
Výhody: "Crew was great"
Nevýhody: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Výhody: "The crew was wonderful, the food was great, the ride was wonderful."
Výhody: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Nevýhody: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Výhody: "Nothing more to say!"
Nevýhody: "Delayed 3 hours"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "That we finally arrived."
Nevýhody: "That we didn't arrive even remotely close to when we were supposed to."
Výhody: "crew was nice and pilot was informative."
Nevýhody: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Nevýhody: "Flight was late to arrive and late to depart. Not many passengers but no service."
Výhody: "Great crew on board!"
Výhody: "Courteous staff."
Nevýhody: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Výhody: "Everything went off without a hitch."
Výhody: "Plane was clean, easy boarding, crew was kind and attentive."
Nevýhody: "30 minutes late no explanations...."
Nevýhody: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Výhody: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Nevýhody: "No entertainment"
Nevýhody: "Trying too hard to fit as many as possible"
Nevýhody: "Couldn’t pick my seat"
Nevýhody: "The plane bathroom was old and junky"
Výhody: "Free movies was nice, service friendly."
Nevýhody: "Long flight but shorter than scheduled, awesome."
Nevýhody: "They charged $300 for 3 bags"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Nevýhody: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Výhody: "On time. Good customer service. Easy route, no hassles."
Výhody: "The short flight was fine. Crew was friendly."
Nevýhody: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Výhody: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Výhody: "What is the issue?"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "The flight was over 20 minutes early"
Výhody: "Boarding was easy"
Nevýhody: "Arrived 15 mins late and then taxied for another 5-10 mins."
Nevýhody: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Výhody: "Service. Sweet attendant."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Everything was excellent."
Nevýhody: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Nevýhody: "Extreme delays"
Nevýhody: "no legroom in a first class and expensive seat"
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Výhody: "Excellent crew"
Nevýhody: "Leg room"
Just to be honest and to take care of people
Check in agent in Budapest was terribly rude and sent us off to the side to "go call united" because "there was something wrong with our ticket." He wouldn't explain what was wrong so we didn't know what to tell United. After standing in a corner for more than 30 mins, another agent offered to help us. It turns out the only problem was that we hadn't completed our check in online, (which we couldn't because the app would not let us input the correct expiration date for our passports) ...and he just didn't want to have to put our information in himself. We could have missed our flight because of his laziness!!! He was also the only person in the whole airport NOT wearing a mask.
Výhody: "Great staff , amazing dinner, and the entertainment screen size was best"
Nevýhody: "Seats could be a little bigger"
Nevýhody: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Plane was awesome and comfortable"
Nevýhody: "Delayed without updates for hours"
Nevýhody: "Food and seats"
Výhody: "Crew was amazing."
Nevýhody: "Nothing everything was great!"
Výhody: "It was really nice having the bassinet for our little one."
Nevýhody: "My wife encountered a rude attendant after simply getting up and asking for water."
Výhody: "Crew were great. Very friendly & helpful"
Nevýhody: "Lufthansa really need to serve something better than high school cafeteria grade food"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Standard flight and comfort."
Nevýhody: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Nevýhody: "No WiFi, seats had no cushion"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Lufta Hanza canceld the flight"
Výhody: "Not much compared to Lufthansa from AID to Munich."
Nevýhody: "Old plane, old movies, service was mediocre"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Good customer service"
Nevýhody: "Seat was not comfortable and food was not great"
Nevýhody: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Výhody: "Crew was hospitable and flight was clean."
Nevýhody: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Výhody: "On time-well organized!"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Wonderful crew and amazing soft landing, like cream."
Výhody: "WiFi on long flight from Detroit to Frankfurt"
Výhody: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Nevýhody: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Výhody: "Flight itself ok"
Nevýhody: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Nevýhody: "Thisnisnthe locationwhere my luggage got stuck"
Výhody: "Good gate agent, legroom was actually okay."
Nevýhody: "Missing assigned flight (see previous flight comments), lack of crew service"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Nevýhody: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."
Nevýhody: "They forgot the luggage at Frankfurt."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Nevýhody: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Výhody: "Great airplane seats in Prem. Economy."
Nevýhody: "Information access to cancelled flights was horrible. Impossible to get assistance."
Nevýhody: "I paid money to select our seats on our flights and did not get those seats on any of the four flights we were on. It was a complete scam. I asked a flight attendant and she told me lufthansa does not have the option to pay for seat selection. Every other aspect was good."
Nevýhody: "Boarding was in organizes."
Nevýhody: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Flight was uneventful-no excitement, just the way air travel should be"
Výhody: "More seating space on short flight then long flight bigger plane?"
Nevýhody: "All good"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Crew is excellent, polite and personal!"
Nevýhody: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Nevýhody: "Bigger seats the new ones are way to narrow"
Výhody: "Crew good and seat OK but not exceptional for business class"
Nevýhody: "Food was average - main course could have been better. Range of movies ok but not great"
Výhody: "Loved the smooth ride."
Nevýhody: "Bathroom was pretty nasty"
Výhody: "Usual faultless KLM experience"
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Nevýhody: "Flight got cancelled"
Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"
Nevýhody: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Nevýhody: "Too hot inside the aircraft"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Výhody: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Výhody: "The crew were really helpful with people who had tight connections because of the delayed flight"
Nevýhody: "I wish they had WiFi"
Nevýhody: "Larger meals."
Výhody: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nevýhody: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."
Výhody: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nevýhody: "Seats ok, but could be more comfy"
Výhody: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Nevýhody: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Nevýhody: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nevýhody: "Nothing special"
Výhody: "Crew was awesome"
Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."
Výhody: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nevýhody: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Výhody: "Everything is top notch for an airline company."
Nevýhody: "Nothing.... I enjoyed every moment of the flight."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Very friendly crew going out of way to assist in making trip comfortable"
Nevýhody: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Výhody: "Service, technology"
Nevýhody: "Could not print by boarding card and was not allowed to board in Amsterdam"
Nevýhody: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Amesterdam airport employee was really rude"
Výhody: "Excellent experience with the cabin crew."
Nevýhody: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "newer plane, good staff"
Nevýhody: "need better and more food options, more often"
Nevýhody: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Nevýhody: "Only one queue for boarding. Flight late on arrival."
Výhody: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Nevýhody: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Výhody: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Nevýhody: "Nothing to improve"
Výhody: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Nevýhody: "lack of meal options"
Výhody: "Wide selection of entertainment, food was good."
Nevýhody: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Way too small plane to handle hand luggage from full flight.
Nevýhody: "Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever."
Výhody: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Nevýhody: "Food a bit bland and uninspired"
Nevýhody: "Could be better, say, like with Singapore Airlines.."
Výhody: "At least the crew was friendly"
Nevýhody: "The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big."
Výhody: "Speed boarding process."
Nevýhody: "No entertainment system on a 3 hour flight..."
Výhody: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Nevýhody: "Our boarding was an hour and a half delayed"
Výhody: "Lots of movie choices."
Nevýhody: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Nevýhody: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Nevýhody: "I hurt my knee. The legroom is too small."
Nevýhody: "Nice crew. Basic services. Early arrival."
Výhody: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."
Výhody: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Výhody: "the food provided under gluten-free food"
Výhody: "Crew attitude, food, bluberry juice, punctuality"
Nevýhody: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Výhody: "Like that you served Finnish food! many choices of films to watch was great too!"
Výhody: "Crew was pleasant and accommodating, Food was decent (for airline food). Delay in take off not fault of Finnair"
Nevýhody: "General airplane room issues"
Výhody: "Great crew and discovered blueberry juice."
Výhody: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Nevýhody: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Nevýhody: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Výhody: "The food was surprisingly pretty good"
Nevýhody: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "The flight was late. Some people had problems to find place for their luggage, which took even more time until we were ready to take off."
Výhody: "Everything went smoothly"
Nevýhody: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Výhody: "This was a very short flight and I don't recall if there was any food service or entertainment."
Nevýhody: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Seats were larger than expected - more comfortablethan most airlines."
Nevýhody: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Výhody: "Excellent service, professional service, good food that I did not have to pay for. Good flight, would take Finnair again."
Nevýhody: "They answered my question professionally. As I disembarked the plane in Chicago I asked whether Finnair had armed guards. I was not detained, and was not questioned. The crew told me Finnair does not have them but I don't think they appreciated the question."
Nevýhody: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks"
Nevýhody: "It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in ."
Výhody: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Nevýhody: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Výhody: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Nevýhody: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Výhody: "Not much to enjoy"
Nevýhody: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."
Výhody: "The fact the plane didn't crash"
Nevýhody: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Nevýhody: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Výhody: "The crew were trying to help and accommodate the bad situation."
Nevýhody: "Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA."
Výhody: "Direct from San Diego to Heathrow."
Nevýhody: "The seats are very small--and I am a small woman--so the flight felt cramped. The food was just ordinary airline food--little taste. Coffee served essentially black--no offer of milk or cream. Take it or leave it-- Crew helpful if you could flag someone down. Most irritating: could not check in online for some unexplained reason and required to arrive two hours early. BA does no subscribe to TSA so spent time in a line unnecessarily. AND, then the crew arrived over an hour late so the flight left at least an hour late. The crew explained that their downtown bus did not arrive and they could not arrange one. Given the close proximity to the airport, this should have been a 10 minute cab ride."
Nevýhody: "Flight was moved to LA. I paid more for this ticket so I did not have to fly out of LA. We were driven in uncomfortable shuttle vans. Check in and security were caiotic. Once I landed I found out no information was available to my sister who was picking me up!"
Výhody: "Flights were on BA not Finnair"
Nevýhody: "Ba website did not work properly."
Výhody: "geting off"
Nevýhody: "To cramped so I will go back to Delta"
Nevýhody: "Entertainment system is very old, but have a good selection."
Výhody: "Crew got into the Christmas spirit"
Nevýhody: "Audio sockets had "scratchy" sound quality, no matter which headphones were employed Touch screens were very unresponsive and viewing listings was infuriatingly slow - I would prefer to use a simple list without pics"
Výhody: "British Airway's Entertainment is better than FinnAir. Smooth flight."
Nevýhody: "Nothing really."
Výhody: "Good American Arline's crew"
Nevýhody: "Operated by American Airlines. This was a different filght than was in our tickets because we were late for our connection flight. There were no help from Finnair to find a "replacement" flight."
Výhody: "Accuracy Staff Serving"
Nevýhody: "My name was wrongly written on the passanger list."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Výhody: "Entertainment system was awesome and worked very well. Crew was very nice."
Nevýhody: "Bathrooms were very dirty. But I didn't visit them til near the end of the 10 hour flight. That would be why. Our flight took off 1.5hrs late due to plane air conditioning problems."
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "Fare good"
Nevýhody: "Old plane, everything terrible because of seat size and spacing"
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Výhody: "It was an uneventful flight."
Nevýhody: "My seat didn’t seem to go back as much as the seat next to me. That made sleeping a bit harder."
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Výhody: "Price was reasonable"
Nevýhody: "They lost my luggage due to transfer"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Výhody: "Staff was pleasant and helpful"
Výhody: "The crew was outstanding."
Výhody: "Flight crew was great."
Výhody: "That it's non-stop"
Nevýhody: "Except for the snacks, the food was barely edible."
Výhody: "Not much"
Nevýhody: "Food was horrible"
Výhody: "Got a good nap in"
Nevýhody: "A little warm"
Nevýhody: "Lost my luggage. Must wait and buy new ticket to proceed to Bergen and may miss boat"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Nevýhody: "Piotr customer service with 2 hrs golfing periods to rescheduled changed flights Vegiterian meals ordered never came through They re touted me through an surliness wgrre I had to get my lugauge in London then check back in to my next flight to Malta."
Výhody: "Comfortable seats Great raspberries and blueberries. Delicious."
Výhody: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Nevýhody: "Too many follow ups No response and same updates when u check for one"
Nevýhody: "Seats are too narrow."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The plane ride was excellent and boarding , ... was great. The class is not too crowded."
Nevýhody: "The 8 seats per row in business class is very crowded and the practicality of it is far from optimal. The food is not much of a culinary experience"
Nevýhody: "arrive the air craft. By buses"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Výhody: "Not a lot"
Nevýhody: "Crew is lazy and rude. I had paid for extra legroom seats and it was not honored. Dreadful!"
Výhody: "Best Trans-Atlantic flight I have taken. Excellent crew and accommodating cabin."
Výhody: "very comfortable seats and crew was nice"
Nevýhody: "it was an overnight flight so people wanted to sleep. took the crew till like forever to finally turn off or dim the lights..but soon after, people opened their window and sun was coming it. not sure what these idiots tried to see outside as there was nothing. sun made it hard to sleep because it was way too bright. other airlines make sure that windows are closed during overnight flights to ensure everybody will have a good sleep instead of getting woken up by the sunlight in their eyes. wish british airways would do the same. everything else was good, excellent service too"
Výhody: "The lounge at San Diego was good. Plane was punctual and only took 30 minutes from touching down to get to the long stay car park."
Nevýhody: "Plane was very old. Entertainment system slow and live maps would not work. Its a pain having people stepping over you to get out of their seat in business class. Toilet was pretty disgusting at the end of the trip after one passenger was sick."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
Výhody: "No crying babies."
Nevýhody: "Late, late, late. Then they informed me that they didn't know where my luggage was. What a crummy, long day."
Nevýhody: "No air flow, very stuffy and cramped. When people recline seats it makes it even worse but everyone reclines on a 10 hour red eye."
Výhody: "Nothing special"
Nevýhody: "Same seats and legroom as in coach. Differed from coach only in that a tray occupied the middle seat rather than a person."