Food and entertainment needs to be updated. I understand the majority of clients but not everyone can eat spicy food . I wish they have some sandwiches snacks or kids friendly food.
Service excellence as always
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Výhody: "Amazing trip Qatar airline is great"
Výhody: "Crew was amazing"
Výhody: "Very pleasant and comfortable flight."
Nevýhody: "Not a lot other than better choice of movies and music. Super airline as always"
Výhody: "The crew was very friendly, kind, and helpful."
Nevýhody: "I couldn’t find any music that I liked - classical, soft rock, etc"
Výhody: "crew was very sweet"
Nevýhody: "food and wine options were terrible"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Amenities like, Tooth Paste, Brush and Headphones."
Nevýhody: "Liquor and Wines needs Varieties."
Nevýhody: "Many of the entertainment systems were broken."
Výhody: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Nevýhody: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Výhody: "food ok, economy seats not too bad"
Nevýhody: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Výhody: "Great crew and food served was nice for airline food."
Nevýhody: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
Výhody: "The crew and comfort of the flying ship is excellent."
Nevýhody: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Nevýhody: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Výhody: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Nevýhody: "Additional toilet may be considered"
Výhody: "All the crew"
Nevýhody: "The airline services"
Výhody: "Everything very smooth. Staff delightful and always helpful!"
Výhody: "Crew were good, food was decent"
Nevýhody: "Equipment/electronics was a bit dated."
Nevýhody: "Same no in flight wifi"
Výhody: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Výhody: "Crew was courteous, plane was clean."
Nevýhody: "Food quality was mediocre. Very limited legroom."
Nevýhody: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Nevýhody: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Výhody: "Service and crue was good"
Nevýhody: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Výhody: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Nevýhody: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Nevýhody: "qatar airlines has some old airplanes foods are not good"
Nevýhody: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."
Výhody: "Wonderful services"
Nevýhody: "Nothing bad to say"
Výhody: "Service, friendliness of that staff"
Nevýhody: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Nevýhody: "Ran out of meal options in both flights"
Výhody: "Food and drink options. Courteous."
Nevýhody: "Smells from others"
Výhody: "The aircraft was perfect it self. The crew were nice"
Nevýhody: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Nevýhody: "The plane was almost an hour late taking off from Doha. No one explained anything about the delay. This made us miss our connecting flight to Detroit. When we reached Boston, no one from Qatar air was available to help us get another flight. They made one announcement about contacting so and so, but no one had any idea who that was. There was no help with the baggage. Thank heavens for Jet Blue staff who went beyond to set us in the right direction and booked us on another flight.. Was very disappointed!!"
Výhody: "Good quantity and variety of shows on in-flight entertainment system which is important on 12+ hour flights."
Nevýhody: "Food quality has gone down. Most flight attendants we encountered had poor attitudes - felt like they were doing us a favor when serving us."
Výhody: "I had to buy another ticket from agency in airport"
Nevýhody: "Air line didnot honor the booking .i had to buy another ticket on the spot....."
Výhody: "The services was amazing all this crew work so hard to do their job, best services by far.. We travel lots of time due to our work and Qatar airlines by far has the best team..! We thank you so,much for your services and getting us home safe.. Marilou POHJANIEMI"
Nevýhody: "The same as the first fligth"
Výhody: "The food quality was really good! :)"
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The new aircraft is well put together and comfortable."
Nevýhody: "Boarding and disembarking delays on both sides."
Nevýhody: "Inflight movies are very dated. Few new releases."
Nevýhody: "Every thing was good"
Výhody: "It was fine!"
Nevýhody: "No problems there... Everything was fairly well organized..."
Nevýhody: "Delay of 1 hour, waited on the plain extra hour."
Nevýhody: "Missed this flight due a layover and had to wait in the airport overnight."
Výhody: "Got an exit row window seat."
Výhody: "Food and service"
Nevýhody: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Výhody: "Food and entertainment were good."
Nevýhody: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Nevýhody: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Výhody: "The food and entertainment were okay."
Nevýhody: "The staff was rude. The entertainment consoles didn’t work well."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Friendly staff good food. Good selection of movies."
Nevýhody: "Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups."
Výhody: "Pleasant, very standard flight, arrived safely."
Nevýhody: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Výhody: "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."
Výhody: "Generally efficient and comfortable."
Nevýhody: "Leg room seemed a bit tight and the food didn't seem fresh."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "They refused to print my boarding pass when I made to the counter on time. Because I didn't have a boarding pass I could not make the flight and had to rebook for 3 days later"
Výhody: "Nice seating, nice food, lovely crew"
Nevýhody: "Waited too long to board"
Nevýhody: "Passport control"
Výhody: "Great airlines"
Nevýhody: "Nothing to mention"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "food was amazing"
Výhody: "friendly crew and superior service"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Everything was great."
Nevýhody: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "To small area for passengers after security before boarding"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."
Nevýhody: "Delay in receiving luggage ,"
Výhody: "Boarding employees were so polit The flight was on time"
Nevýhody: "Entertainment were poor"
Výhody: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Nevýhody: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Nevýhody: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Výhody: "Good movies to watch and food was also pretty good"
Výhody: "THe plane left on time and arrive on time"
Nevýhody: "You canceled our flight and didn't bother to email us about it. Had I not had a friend with me who spoke Turkish fluently I would have been unable to communicate with you enough to figure this out. The desk services were incredibly rude and disrespectful."
Nevýhody: "Price,crew, timing, all was great !!!"
Výhody: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Nevýhody: "Leg room in economy line."
Výhody: "Friendly crew"
Nevýhody: "1- Flight was delayed for 2 hours although weather conditions were perfect,, OK, sometimes it happens. No apology or explanation we're given 2- Entertainment screen did not work for the 10 hour flight. Told the attendant multiple times. It did not function in all the seats not only mine"
After sprinting to the gate because the flight we arrived on was more than 30 mins late, not a single crew member offered to help us find space for our bags or get seated. they were rude and acted annoyed we were holding up the flight when it was another Lufthansa flight that made us late. the plane was old and uncomfortable and when the guy in front of me leaned his seat back, I could no longer see my movie screen.
Výhody: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Nevýhody: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Výhody: "Everything but not the food"
Nevýhody: "Food was horrible"
Výhody: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Nevýhody: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Výhody: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Nevýhody: "Every thing should be replaced starting with the crew."
Výhody: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nevýhody: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The economy seat was surprisingly comfortable"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The crew was very friendly and provided excellent service"
Nevýhody: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Výhody: "Touch screen is sharp and responsive."
Nevýhody: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Výhody: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Nevýhody: "Perfect in my book."
Nevýhody: "Tight seating"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "First time on Lufthansa. Service was friendly and airplane food was surprising good."
Výhody: "Welcoming from the crew"
Nevýhody: "Take off was very scared"
Výhody: "Food was excellent. Wide variety of entertainment options. Good German beer."
Nevýhody: "Cramped seating in economy for the long flight with thin padding making me very aware of the knees of the man behind me."
Výhody: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Nevýhody: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Nevýhody: "Check-in process. Baggage fees."
Výhody: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Výhody: "It was clean and it was on time."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though."
Nevýhody: "The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently."
Nevýhody: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Nevýhody: "Seat was too small and really uncomfortable"
Nevýhody: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Výhody: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Nevýhody: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Crew were courteous and professional"
Nevýhody: "They couldn't serve dinner because of weather conditions (?!!) Boarding was kind of messy"
Výhody: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Nevýhody: "Boarding was in organizes."
Výhody: "The boarding was smooth. The movies are ok."
Nevýhody: "The seats are terribly not comfortable. I've been in many long flights with other carriers but these by far are the less comfortable seats ever. I tried in April the premium economy and the business class with the same carrier but still I'm disappointed and it doesn't seem that it will get better."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The attendant showed concern and promised to report, great attitude"
Nevýhody: "I was surprised that my meal request was not passed to the airlines"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "AUSTRIA AIRLINES, (YOUR OTHER COMPANY), WENT THRU MY BAG IN O'HARE, FLIGHT 66 TO VIENNA. THEY TOOK OUT ALL OF MY HOUSE, AND CAR KEYS , AND MY REMOTE CONTROL FOR MY PICKUP, (ALL ON ONE RING), AND DID N O T PUT THEM BACK INTO MY BAG. I WILL N E V E R FLY AUSTRIA AIRLINES, OR LUFTHANSA AGAIN! I SENT AN EMAIL TO YOUR CUSTOMER RELATIONS DEPT...customer.services@lufthansa 3 times and they failed delivery."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "the communication was very clear, and the crew was very friendly"
Nevýhody: "this flight delated almost 30 mins, but with clear communication. I just hope those people who need to transfer will make to the other flights."
Výhody: "The crew was focused on our needs but was not able to help in my situation."
Nevýhody: "The flight was very crowded and I had a HUGE individual sitting next to me in that he actually overflowed into my seat. Due to the fullness of the plane it was imposable for me to move and very uncomfortable. For an individual this size there should be a requirement for them to have a business class seat or to purchase 2 seats. The food was very disappointing overall."
Výhody: "New plane has nice wider seat."
Nevýhody: "Letter size on In-Flight-Entertainment is too small. Units looked more like a tablet and some function seems missing or hard to find. Passenger needed to put on the foam piece to the headset. Hard to do as I broke both when trying."
Výhody: "Generally fine."
Nevýhody: "Requested pre-board due to health reasons and the same person I asked forgot And stopped me from pre-boarding until a friendly reminder. Pre-ordered kosher food and snack given was not kosher."
Výhody: "Snow storm delayed flight. Crew did what they could to make up time."
Nevýhody: "NOT LUFTHANSA FLIGHT. THIS WAS A UNITED FLIGHT!!!!"
Výhody: "Frankfurt airport was easy to navigate around. Security checkpoint was fast and organized unlike Heathrow's awful service. Flight was great! Friendly staff, good food and comfy seats."
Nevýhody: "There isn't anything I wasn't happy with !"
We had not informed that our plane was cancelled ! this is our friend that inform us
Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Nevýhody: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."
Výhody: "All was good- crew, logistics, food."
Nevýhody: "Some champagne."
Výhody: "Efficient. It was a very short flight."
Nevýhody: "Offer of Wi-Fi."
Výhody: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Nevýhody: "The seat backs are hard and there is very little knee room"
Výhody: "Flight attendants very friendly. Got breakfast too."
Nevýhody: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Výhody: "Crew was pleasant. Boarding was efficient."
Nevýhody: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Výhody: "On time"
Nevýhody: "When I booked the tickets , anywhere it was writen that it will cost a lot for the luggages. I payed 53 euros each ticket and 40 euros for each luggage for a flight of 1 hour! It is the very first time that I pay this price! I am not happy! Kayak should advise clearly the clients for these conditions!!! And they accept no visa or bank card. All in cash!!!"
Nevýhody: "We couldn’t check in until 90 minutes before Departure."
Výhody: "Crew very helpful and happy to assist Good communication"
Nevýhody: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Výhody: "Nothing positive to report, besides getting to Athens almost an hour late"
Nevýhody: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"
Výhody: "crow and food and cooporatio was wow"
Nevýhody: "seat was so hard"
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Nevýhody: "Everything. I was re-routed and never told why."
Výhody: "Clean plane, good snacks and coffee, etc., smooth flight."
Nevýhody: "Check in at Budapest was chaotic and disorganized; when we arrived at the check in desk after waiting twenty minutes we were told we couldn't check in there, but had to check in at a kiosk and return."
Výhody: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Výhody: "Great flight great price"
Nevýhody: "Our bag was delayed, and we had to fill a claim"
Výhody: "We enjoy flying with Aegean, very good treatment for families with kids."
Nevýhody: "not enough leg room"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "We liked that there was food offered on such a short flight and complimentary wine! The crew was also really nice."
Nevýhody: "There was a 45 minute delay on our flight"
Nevýhody: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Výhody: "Very bad"
Nevýhody: "All the team"
Nevýhody: "30 minutes delay on boarding. Flight attendants did not pay any attention to me when i pressed the assistance button. No one ever came to ask what i needed, they passed by me more than 10 times while the attendance light was on but they never saw it. Very disappointing."
Výhody: "Take off and landing"
Nevýhody: "Could not get a juice or water ignored me. No movie option"
Výhody: "I slept through most of the flight."
Nevýhody: "Everything else. Especially that I had to pay $60 for one luggage."
Výhody: "I love airlines where you can drink wine with your food."
Nevýhody: "Everything was good."
Výhody: "Lots of leg room., departure on time,"
Nevýhody: "Our vegi meal was not available"
Výhody: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Nevýhody: "nothing it was perfect"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Snack served although it was a short flight , smiling and corteous flight crew ."
Nevýhody: "Boarding process out of control after business and special need people went in . They need to have rules or enforce them if they do. Space between seat rows is tight , okay for short flights less than 2 hrs."
Výhody: "Hmm. Not much to like here. They made RyanAir look good."
Nevýhody: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Výhody: "Served Snack during Red eye without any drink"
Výhody: "Flight was on time and boarding was reasonable smooth."
Nevýhody: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
Výhody: "Good plane and crew."
Nevýhody: "Bathroom facilities at the airport totally filthy and out of order."
Výhody: "The meal was very good and service"
Nevýhody: "They made us pay 90€ even though I presented an email that said our bags were included"
Výhody: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Nevýhody: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "Waiting more than 3 hours in Athens"
Nevýhody: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Over 3 hours of delay without any assistance from klm
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Great flight Will go again!
Výhody: "Crew is excellent, polite and personal!"
Nevýhody: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Nevýhody: "Wifi on klm"
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Information on arrival time was not correct"
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "Newer plane, crew was amazing, seats were adjustable"
Výhody: "Fantastic gate agents!"
Nevýhody: "The food was terrible."
Nevýhody: "Everything was good"
Nevýhody: "Don’t be late"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Nevýhody: "Staff rude and short"
Výhody: "No delay and nice staff"
Výhody: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Výhody: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Nevýhody: "Pay attention to passengers."
Výhody: "very attentive crew"
Nevýhody: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Výhody: "Crew was good"
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Nevýhody: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "Good flight, arriving well on time."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "They have mabaged to lost my luggage"
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Výhody: "Food was good and crew members were very nice"
Nevýhody: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Airlines issue"
Nevýhody: "Profiling certain customers"
Nevýhody: "At some point the luggage was lost. here."
Nevýhody: "Tiny old cramped plane."
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "staff was fine"
Nevýhody: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Nevýhody: "OLD OLD plane with hard seats and tiny screens"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Enough space good wine and on time"
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."