Cancelled flight at the last minute, tried to sell the same ticket for triple the price.. very poor service
Very good crew and service . Can improve on seating space
Sampler food this good is very heavy for a flight
More Bollywood and Telugu movies, food options
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
Seats were old and lanky. Food was bad, we got sick.
It’s good, thanks for all team members
I love Qatar Airways.Thanks to all the people who serve the airline👍👍👍👍❤️❤️❤️
Services were excellent and given on time.
Nevýhody: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Nevýhody: "Didn’t even take off!"
Výhody: "Good service in future always Qatar Airlines"
Výhody: "Very pleasant and comfortable flight."
Nevýhody: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Výhody: "Great food, great seats, everything was smooth overall"
Výhody: "Everything was great"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "The service is excellent. Best of the airlines bar nane"
Nevýhody: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Výhody: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Výhody: "Everything was good. Seat is roomy and able to stretch leg."
Nevýhody: "toilet is smaller"
Nevýhody: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Výhody: "Friendly service with smile."
Nevýhody: "Weight restrictions for carry on. I had a computer backpack along with a carry on bag which I have always taken with me on other airlines but it was not so here without paying extra charge for it."
Výhody: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Nevýhody: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Výhody: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Nevýhody: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."
Nevýhody: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Výhody: "The Qatar crew was great and the entertainment was on point."
Nevýhody: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Výhody: "Flight was good n easy"
Výhody: "It was much better flight then JFK-Doha, crew was fast and efficient."
Nevýhody: "Dirty washrooms."
Výhody: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Nevýhody: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Výhody: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Výhody: "Courteous, helpful and professional crew members."
Nevýhody: "No internet service on long international flight. Boarding process for business class could be better."
Výhody: "All Qatar employees were friendly and helpful. A great flight!"
Nevýhody: "I did not like the entertainment because it did not work well!!!!!"
Nevýhody: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Nevýhody: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"
Výhody: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Nevýhody: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Výhody: "Amazing airline with excellent crew and ground staff ever willing to help!"
Výhody: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Výhody: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Nevýhody: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Výhody: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Nevýhody: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The new aircraft is well put together and comfortable."
Nevýhody: "Boarding and disembarking delays on both sides."
Nevýhody: "Inflight movies are very dated. Few new releases."
Nevýhody: "Every thing was good"
Výhody: "It was fine!"
Nevýhody: "No problems there... Everything was fairly well organized..."
Nevýhody: "Delay of 1 hour, waited on the plain extra hour."
Nevýhody: "Missed this flight due a layover and had to wait in the airport overnight."
Výhody: "Got an exit row window seat."
Výhody: "Food and service"
Nevýhody: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Výhody: "Food and entertainment were good."
Nevýhody: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Nevýhody: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Výhody: "The food and entertainment were okay."
Nevýhody: "The staff was rude. The entertainment consoles didn’t work well."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Friendly staff good food. Good selection of movies."
Nevýhody: "Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups."
Výhody: "Pleasant, very standard flight, arrived safely."
Nevýhody: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Výhody: "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."
Výhody: "Generally efficient and comfortable."
Nevýhody: "Leg room seemed a bit tight and the food didn't seem fresh."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "They refused to print my boarding pass when I made to the counter on time. Because I didn't have a boarding pass I could not make the flight and had to rebook for 3 days later"
Výhody: "Nice seating, nice food, lovely crew"
Nevýhody: "Waited too long to board"
Nevýhody: "Passport control"
Výhody: "Great airlines"
Nevýhody: "Nothing to mention"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "food was amazing"
Výhody: "friendly crew and superior service"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Everything was great."
Nevýhody: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "To small area for passengers after security before boarding"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."
Nevýhody: "Delay in receiving luggage ,"
Výhody: "Boarding employees were so polit The flight was on time"
Nevýhody: "Entertainment were poor"
Výhody: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Nevýhody: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Nevýhody: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Výhody: "Good movies to watch and food was also pretty good"
Výhody: "THe plane left on time and arrive on time"
Nevýhody: "You canceled our flight and didn't bother to email us about it. Had I not had a friend with me who spoke Turkish fluently I would have been unable to communicate with you enough to figure this out. The desk services were incredibly rude and disrespectful."
Nevýhody: "Price,crew, timing, all was great !!!"
Výhody: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Nevýhody: "Leg room in economy line."
Výhody: "Friendly crew"
Nevýhody: "1- Flight was delayed for 2 hours although weather conditions were perfect,, OK, sometimes it happens. No apology or explanation we're given 2- Entertainment screen did not work for the 10 hour flight. Told the attendant multiple times. It did not function in all the seats not only mine"
After sprinting to the gate because the flight we arrived on was more than 30 mins late, not a single crew member offered to help us find space for our bags or get seated. they were rude and acted annoyed we were holding up the flight when it was another Lufthansa flight that made us late. the plane was old and uncomfortable and when the guy in front of me leaned his seat back, I could no longer see my movie screen.
Výhody: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Nevýhody: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Výhody: "Everything but not the food"
Nevýhody: "Food was horrible"
Výhody: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Nevýhody: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Výhody: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Nevýhody: "Every thing should be replaced starting with the crew."
Výhody: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nevýhody: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The economy seat was surprisingly comfortable"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The crew was very friendly and provided excellent service"
Nevýhody: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Výhody: "Touch screen is sharp and responsive."
Nevýhody: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Výhody: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Nevýhody: "Perfect in my book."
Nevýhody: "Tight seating"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "First time on Lufthansa. Service was friendly and airplane food was surprising good."
Výhody: "Welcoming from the crew"
Nevýhody: "Take off was very scared"
Výhody: "Food was excellent. Wide variety of entertainment options. Good German beer."
Nevýhody: "Cramped seating in economy for the long flight with thin padding making me very aware of the knees of the man behind me."
Výhody: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Nevýhody: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Nevýhody: "Check-in process. Baggage fees."
Výhody: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Výhody: "It was clean and it was on time."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though."
Nevýhody: "The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently."
Nevýhody: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Nevýhody: "Seat was too small and really uncomfortable"
Nevýhody: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Výhody: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Nevýhody: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Crew were courteous and professional"
Nevýhody: "They couldn't serve dinner because of weather conditions (?!!) Boarding was kind of messy"
Výhody: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Nevýhody: "Boarding was in organizes."
Výhody: "The boarding was smooth. The movies are ok."
Nevýhody: "The seats are terribly not comfortable. I've been in many long flights with other carriers but these by far are the less comfortable seats ever. I tried in April the premium economy and the business class with the same carrier but still I'm disappointed and it doesn't seem that it will get better."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The attendant showed concern and promised to report, great attitude"
Nevýhody: "I was surprised that my meal request was not passed to the airlines"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "AUSTRIA AIRLINES, (YOUR OTHER COMPANY), WENT THRU MY BAG IN O'HARE, FLIGHT 66 TO VIENNA. THEY TOOK OUT ALL OF MY HOUSE, AND CAR KEYS , AND MY REMOTE CONTROL FOR MY PICKUP, (ALL ON ONE RING), AND DID N O T PUT THEM BACK INTO MY BAG. I WILL N E V E R FLY AUSTRIA AIRLINES, OR LUFTHANSA AGAIN! I SENT AN EMAIL TO YOUR CUSTOMER RELATIONS DEPT...customer.services@lufthansa 3 times and they failed delivery."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "the communication was very clear, and the crew was very friendly"
Nevýhody: "this flight delated almost 30 mins, but with clear communication. I just hope those people who need to transfer will make to the other flights."
Výhody: "The crew was focused on our needs but was not able to help in my situation."
Nevýhody: "The flight was very crowded and I had a HUGE individual sitting next to me in that he actually overflowed into my seat. Due to the fullness of the plane it was imposable for me to move and very uncomfortable. For an individual this size there should be a requirement for them to have a business class seat or to purchase 2 seats. The food was very disappointing overall."
Výhody: "New plane has nice wider seat."
Nevýhody: "Letter size on In-Flight-Entertainment is too small. Units looked more like a tablet and some function seems missing or hard to find. Passenger needed to put on the foam piece to the headset. Hard to do as I broke both when trying."
Výhody: "Generally fine."
Nevýhody: "Requested pre-board due to health reasons and the same person I asked forgot And stopped me from pre-boarding until a friendly reminder. Pre-ordered kosher food and snack given was not kosher."
Výhody: "Snow storm delayed flight. Crew did what they could to make up time."
Nevýhody: "NOT LUFTHANSA FLIGHT. THIS WAS A UNITED FLIGHT!!!!"
Výhody: "Frankfurt airport was easy to navigate around. Security checkpoint was fast and organized unlike Heathrow's awful service. Flight was great! Friendly staff, good food and comfy seats."
Nevýhody: "There isn't anything I wasn't happy with !"
Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "Ye,everything was fine"
Nevýhody: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Výhody: "I was seated next to my fiancé. We were separated on Blue air."
Nevýhody: "The plane was delayed but having a hot meal was A nice surprise."
Nevýhody: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Výhody: "delayed flight, my suitcase did not arrive to destination"
Výhody: "This leg of the flight we were pleased with after buying another ticket to Athens."
Výhody: "Plan crew , pilots , services on plan and cleaning"
Nevýhody: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Výhody: "Everything was on-time, easy, and fairly quick."
Nevýhody: "The legroom."
Výhody: "Very punctual and easy. Very friendly crew."
Nevýhody: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Výhody: "A like everything of barcelona"
Výhody: "This airline sounds new to me but unbelievably the best fly I never been....!"
Výhody: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Nevýhody: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Výhody: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Nevýhody: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Nevýhody: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"
Nevýhody: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Výhody: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Nevýhody: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Výhody: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Nevýhody: "Food could be a bit better."
Nevýhody: "The staff member and very rude and racist it's sad to see this still happening"
Výhody: "Friendly staff and excellent onboard service"
Nevýhody: "There was a slight delay with the boarding process. We were bussed from the terminal to the plane on the tarmac and were held on the bus for several minutes while maintenance workers sorted things out with the crew. We were finally allowed to board the plane after the maintenance crew had left. The entire plane from front to back had a terrible smell, as if the sewage pipe had burst and liquid/waste flowed everywhere. The smell may or may not have anything to do with the maintenance crew on board and delayed our boarding. No explanation of the smell. Good thing it was a short flight from Athens to Naples"
Výhody: "Thanks for everything"
Nevýhody: "Thanks for everything"
Výhody: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Nevýhody: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
Výhody: "The fact that you boarded and unboarded on two sides of plane, so quick!"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "Was good space."
Nevýhody: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Výhody: "The staff worked well under pressure"
Nevýhody: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Nevýhody: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Výhody: "Very friendly flight attendants, good food and pleasant all around'"
Nevýhody: "Seats pitch is a bit tight, but absolutely tolerable. I'm 6' 190lbs and was comfortable. Seat 3F on an A321."
Výhody: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Nevýhody: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."
Nevýhody: "baggage fees were totally unreasonable high"
Výhody: "Lots of leg room., departure on time,"
Nevýhody: "Our vegi meal was not available"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Nevýhody: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Výhody: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Nevýhody: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
Nevýhody: "I had to pay for the lugedge though I thought I ordered a ticket with 20 kg"
Výhody: "Served Snack during Red eye without any drink"
Nevýhody: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Výhody: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"
Výhody: "Was ok."
Nevýhody: "Delays due to ground traffic in Mykonos"
Výhody: "Excellent service from the crew. That's about it."
Nevýhody: "Some of the tiniest most uncomfortable seats I've been on. I did not realize that Aegean was a budget airline going to a third world country (Greece??!). Flight was late but they pretended that it wasn't (45 minutes)"
Výhody: "The flight crew were very friendly and gorgeous!! And short flights!!"
Nevýhody: "The boarding process was a little unorganized."
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Over 3 hours of delay without any assistance from klm
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Great flight Will go again!
Výhody: "Crew is excellent, polite and personal!"
Nevýhody: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Nevýhody: "Wifi on klm"
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Information on arrival time was not correct"
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "Newer plane, crew was amazing, seats were adjustable"
Výhody: "Fantastic gate agents!"
Nevýhody: "The food was terrible."
Nevýhody: "Everything was good"
Nevýhody: "Don’t be late"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Nevýhody: "Staff rude and short"
Výhody: "No delay and nice staff"
Výhody: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Výhody: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Nevýhody: "Pay attention to passengers."
Výhody: "very attentive crew"
Nevýhody: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Výhody: "Crew was good"
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Nevýhody: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "Good flight, arriving well on time."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "They have mabaged to lost my luggage"
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Výhody: "Food was good and crew members were very nice"
Nevýhody: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Airlines issue"
Nevýhody: "Profiling certain customers"
Nevýhody: "At some point the luggage was lost. here."
Nevýhody: "Tiny old cramped plane."
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "staff was fine"
Nevýhody: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Nevýhody: "OLD OLD plane with hard seats and tiny screens"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Enough space good wine and on time"
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."