They ran out of non veg dinner..which wasn't really bad considering all that could go wrong.
Výhody: "excellent crew, helped me through my nerves about flying"
Nevýhody: "would have loved to sit upstairs in the bar area."
Výhody: "Emirates Airlines will remain the best of the best"
Nevýhody: "Emirates Airlines will remain the best of the best"
Výhody: "Noce ride. Cabin crew was very friendly and helpful"
Nevýhody: "Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight"
Výhody: "The crew were awesome. I was very comfortable."
Nevýhody: "Too much children ob the plain and they are crying"
Výhody: "The stewardess were lovely."
Nevýhody: "The refreshments"
Výhody: "Professional flight attendants."
Nevýhody: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."
Výhody: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Nevýhody: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Výhody: "I liked the cooperation of the crew."
Nevýhody: "There's no specific reason to dislike, but 1 thing that they changed my schedule now,"
Výhody: "The only good thing was the entertainment"
Výhody: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Nevýhody: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."
Výhody: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Nevýhody: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Výhody: "I like thec customer service. Very accommodating"
Nevýhody: "There should be no classes. All seats should be sleeper seats,"
Výhody: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Nevýhody: "Wish I could afford to upgrade for a proper sleep!"
Nevýhody: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Výhody: "Quality airline -new and clean plane with good seats and AV set up"
Nevýhody: "length of flight...."
Výhody: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
Nevýhody: "Seats in Emirates keep getting smaller"
Výhody: "Air Plan 380 is comfortable"
Nevýhody: "Delay in flight, for food there was in the menu to option, but actually only one available. The touchscreen was not responding well."
Nevýhody: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. They had fees to book a seat in advance. I could only pick my seat when online check in was allowed. It was important for me to have a good seating option on 14hr flight."
Výhody: "Price, comfort, ice, food and drinks"
Nevýhody: "I just don’t like discomfort of others moving their seat back."
Výhody: "No wonder Emirates is one of the best airlines in the world!"
Výhody: "Tons of movies!"
Nevýhody: "No complaints."
Výhody: "Your staff is professional and endures difficult situations patiently and professionally. Kudos to them,"
Nevýhody: "No wi-fi even though the flight was advertised otherwise. I chose Emirates because of wi-fi availability. The reason I was given for non-availability of Wi-Fi was that the airplane was brand new...which seemed a little convoluted for these times."
Výhody: "Loved every moment!"
Nevýhody: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Výhody: "The movie selections, and really nice lighting on board."
Nevýhody: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."
Výhody: "Nice food. Fast boarding. Liked the small bag with travel products."
Nevýhody: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Výhody: "Lots of movies to watch -- when the system was actually working."
Nevýhody: "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."
Výhody: "Excellent service"
Výhody: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Nevýhody: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Výhody: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Nevýhody: "In flight entertainment could have more recent movies."
Výhody: "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
Nevýhody: "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
Výhody: "Excellent flight. Excellent service. Great food and on flight entertainment."
Nevýhody: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Výhody: "Every thing looks perfect, but since Emirates want to go one step further, then they should cosider the feet rest"
Výhody: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Nevýhody: "The food i wish there were more choices please."
Nevýhody: "Baggage collection slow still waiting"
Výhody: "Had salmon which was amazing"
Výhody: "On time Excellent environment"
Výhody: "Nice flight. Nice staff. Nice food. Nice environment. Thanks to Emirates."
Výhody: "I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!"
Nevýhody: "The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep."
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The new aircraft is well put together and comfortable."
Nevýhody: "Boarding and disembarking delays on both sides."
Nevýhody: "Inflight movies are very dated. Few new releases."
Nevýhody: "Every thing was good"
Výhody: "It was fine!"
Nevýhody: "No problems there... Everything was fairly well organized..."
Nevýhody: "Delay of 1 hour, waited on the plain extra hour."
Nevýhody: "Missed this flight due a layover and had to wait in the airport overnight."
Výhody: "Got an exit row window seat."
Výhody: "Food and service"
Nevýhody: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Výhody: "Food and entertainment were good."
Nevýhody: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Nevýhody: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Výhody: "The food and entertainment were okay."
Nevýhody: "The staff was rude. The entertainment consoles didn’t work well."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Friendly staff good food. Good selection of movies."
Nevýhody: "Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups."
Výhody: "Pleasant, very standard flight, arrived safely."
Nevýhody: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Výhody: "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."
Výhody: "Generally efficient and comfortable."
Nevýhody: "Leg room seemed a bit tight and the food didn't seem fresh."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "They refused to print my boarding pass when I made to the counter on time. Because I didn't have a boarding pass I could not make the flight and had to rebook for 3 days later"
Výhody: "Nice seating, nice food, lovely crew"
Nevýhody: "Waited too long to board"
Nevýhody: "Passport control"
Výhody: "Great airlines"
Nevýhody: "Nothing to mention"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "food was amazing"
Výhody: "friendly crew and superior service"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Everything was great."
Nevýhody: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "To small area for passengers after security before boarding"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."
Nevýhody: "Delay in receiving luggage ,"
Výhody: "Boarding employees were so polit The flight was on time"
Nevýhody: "Entertainment were poor"
Výhody: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Nevýhody: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Nevýhody: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Výhody: "Good movies to watch and food was also pretty good"
Výhody: "THe plane left on time and arrive on time"
Nevýhody: "You canceled our flight and didn't bother to email us about it. Had I not had a friend with me who spoke Turkish fluently I would have been unable to communicate with you enough to figure this out. The desk services were incredibly rude and disrespectful."
Nevýhody: "Price,crew, timing, all was great !!!"
Výhody: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Nevýhody: "Leg room in economy line."
Výhody: "Friendly crew"
Nevýhody: "1- Flight was delayed for 2 hours although weather conditions were perfect,, OK, sometimes it happens. No apology or explanation we're given 2- Entertainment screen did not work for the 10 hour flight. Told the attendant multiple times. It did not function in all the seats not only mine"
After sprinting to the gate because the flight we arrived on was more than 30 mins late, not a single crew member offered to help us find space for our bags or get seated. they were rude and acted annoyed we were holding up the flight when it was another Lufthansa flight that made us late. the plane was old and uncomfortable and when the guy in front of me leaned his seat back, I could no longer see my movie screen.
Výhody: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Nevýhody: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Výhody: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Nevýhody: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Výhody: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Nevýhody: "Every thing should be replaced starting with the crew."
Výhody: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nevýhody: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The economy seat was surprisingly comfortable"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The crew was very friendly and provided excellent service"
Nevýhody: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Výhody: "Touch screen is sharp and responsive."
Nevýhody: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Výhody: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Nevýhody: "Perfect in my book."
Nevýhody: "Tight seating"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "First time on Lufthansa. Service was friendly and airplane food was surprising good."
Výhody: "Welcoming from the crew"
Nevýhody: "Take off was very scared"
Výhody: "Food was excellent. Wide variety of entertainment options. Good German beer."
Nevýhody: "Cramped seating in economy for the long flight with thin padding making me very aware of the knees of the man behind me."
Výhody: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Nevýhody: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Nevýhody: "Check-in process. Baggage fees."
Výhody: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Výhody: "It was clean and it was on time."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though."
Nevýhody: "The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently."
Nevýhody: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Nevýhody: "Seat was too small and really uncomfortable"
Nevýhody: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Výhody: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Nevýhody: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The hot towels twice were refreshing. Great selection of movies and documentaries. Also liked that the crew came through with water several times without me asking."
Nevýhody: "The touch screen for my television didn't always work the first or second time I tried to close a window or pause a movie."
Výhody: "Crew were courteous and professional"
Nevýhody: "They couldn't serve dinner because of weather conditions (?!!) Boarding was kind of messy"
Výhody: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Nevýhody: "Boarding was in organizes."
Výhody: "The boarding was smooth. The movies are ok."
Nevýhody: "The seats are terribly not comfortable. I've been in many long flights with other carriers but these by far are the less comfortable seats ever. I tried in April the premium economy and the business class with the same carrier but still I'm disappointed and it doesn't seem that it will get better."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The attendant showed concern and promised to report, great attitude"
Nevýhody: "I was surprised that my meal request was not passed to the airlines"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "AUSTRIA AIRLINES, (YOUR OTHER COMPANY), WENT THRU MY BAG IN O'HARE, FLIGHT 66 TO VIENNA. THEY TOOK OUT ALL OF MY HOUSE, AND CAR KEYS , AND MY REMOTE CONTROL FOR MY PICKUP, (ALL ON ONE RING), AND DID N O T PUT THEM BACK INTO MY BAG. I WILL N E V E R FLY AUSTRIA AIRLINES, OR LUFTHANSA AGAIN! I SENT AN EMAIL TO YOUR CUSTOMER RELATIONS DEPT...customer.services@lufthansa 3 times and they failed delivery."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "the communication was very clear, and the crew was very friendly"
Nevýhody: "this flight delated almost 30 mins, but with clear communication. I just hope those people who need to transfer will make to the other flights."
Výhody: "The crew was focused on our needs but was not able to help in my situation."
Nevýhody: "The flight was very crowded and I had a HUGE individual sitting next to me in that he actually overflowed into my seat. Due to the fullness of the plane it was imposable for me to move and very uncomfortable. For an individual this size there should be a requirement for them to have a business class seat or to purchase 2 seats. The food was very disappointing overall."
Výhody: "New plane has nice wider seat."
Nevýhody: "Letter size on In-Flight-Entertainment is too small. Units looked more like a tablet and some function seems missing or hard to find. Passenger needed to put on the foam piece to the headset. Hard to do as I broke both when trying."
Výhody: "Generally fine."
Nevýhody: "Requested pre-board due to health reasons and the same person I asked forgot And stopped me from pre-boarding until a friendly reminder. Pre-ordered kosher food and snack given was not kosher."
Výhody: "Snow storm delayed flight. Crew did what they could to make up time."
Nevýhody: "NOT LUFTHANSA FLIGHT. THIS WAS A UNITED FLIGHT!!!!"
Výhody: "Frankfurt airport was easy to navigate around. Security checkpoint was fast and organized unlike Heathrow's awful service. Flight was great! Friendly staff, good food and comfy seats."
Nevýhody: "There isn't anything I wasn't happy with !"
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Over 3 hours of delay without any assistance from klm
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Great flight Will go again!
Výhody: "Crew is excellent, polite and personal!"
Nevýhody: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Information on arrival time was not correct"
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Výhody: "Newer plane, crew was amazing, seats were adjustable"
Výhody: "Fantastic gate agents!"
Nevýhody: "The food was terrible."
Nevýhody: "Everything was good"
Nevýhody: "Don’t be late"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Nevýhody: "Staff rude and short"
Výhody: "No delay and nice staff"
Výhody: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Výhody: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Nevýhody: "Pay attention to passengers."
Výhody: "very attentive crew"
Nevýhody: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Výhody: "Crew was good"
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Nevýhody: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "Good flight, arriving well on time."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "They have mabaged to lost my luggage"
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Výhody: "Food was good and crew members were very nice"
Nevýhody: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Airlines issue"
Nevýhody: "Profiling certain customers"
Nevýhody: "At some point the luggage was lost. here."
Nevýhody: "Tiny old cramped plane."
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "staff was fine"
Nevýhody: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Nevýhody: "OLD OLD plane with hard seats and tiny screens"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Enough space good wine and on time"
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Výhody: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Výhody: "Quick flight"
Nevýhody: "Overhead space too limited, grumpy staff, bad food options"
Nevýhody: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Výhody: "The colors of the plane and the relaxed uniform"
Výhody: "I don’t know but plan looks a little bit big we had it more room. Crew was very nice even they can’t speak urdu Pakistani. But over all it was good. Thanks"
Nevýhody: "If you can try to hire atleast 1 bilingual person who can speak their local languages, like urdu pakistani hindi or any other language."
Nevýhody: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Výhody: "I like overall, excellent service, entertainment etc.I would be flying next time with emirates."
Nevýhody: "Nothing I can say.It meets my satisfaction."
Nevýhody: "This one has multiple problems: 1. First no one clearly tells you where to go for FlyDubai flight and you really have to fight your way to get this information. 2. Then when you know that you have to go to terminal 2 for this flight, it takes them minimum 45 minutes to transport you from emirates terminal to terminal 2. 3. FlyDubai staff in general is less courteous and cooperative than emirates. 3. T2 is minimally maintained terminal with even basic amenities missing in some parts of terminal. 4. It also feels less secure."
Výhody: "was good"
Nevýhody: "the person for checking and giving the boarding passes logged me with my passport while i was supposed to be checked in with my Emirates ID, and that caused a conflict in kuwait airport"
Výhody: "Staff was great. Smooth flight"
Nevýhody: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Nevýhody: "That they moved seats from row 11 to 28 without consulting us"
Výhody: "Nothing much. Flight was delayed and no apology was given."
Nevýhody: "The food situation was weird. Only some passengers were given food. Also I didn't see any selection of movies."
Nevýhody: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Výhody: "Leg room was okay on the flight. The meal served was excellent and the portion was just right. It was a nice surprise for a flight of it's length. We were happy with the overall experience of the airport staff and the airline crew. The seating area at the gate was the most comfortable of all terminals we passed through"
Výhody: "Crew was very friendly and accommodating."
Nevýhody: "No meals. No entertainment. Poor bording from front and back at same time caused chaos. Airport crowded and dirty."
Výhody: "Fast, smooth, early. Great crew! Great PILOT!"
Nevýhody: "See above"
Výhody: "The pilot was great :) I thought he was funny. The hostesses were also quite friendly"
Nevýhody: "The food was plain. The flight was also delayed by an hour without any communication."
Výhody: "I loved the shuttle, the boarding and the professionalism of the staff. The entertainment is second to none. It was very cool to have so many options to choose from."
Nevýhody: "There was no snacks."
Nevýhody: "Everything. I booked a flight Prague to Dubai and return with Emirates and flew Prague to Dubai on a very nice Emirates A380 800, nice seats, nice "free" food and drink profesional crew. Return was coad shared on cheap FlyDubai, bad seats, kept hitting my knees on the seat in front had to buy drinks and snacks. If I wanted a cheap airline I would have booked it. I will make sure when booking an Emirates flight if it is code shared with Flydubai I will look for another flight."
Výhody: "Friendly flight crew!"
Nevýhody: "Rough landing"
Nevýhody: "No entertainment and no food The departure longe was crowded and for the number of passengers the toilet facilities are completely inadequate"
Výhody: "Food and entertainment"
Nevýhody: "I don't get my bag til 7 days after my trip. No one wants to take responsibility on why my bag didn't get to me the day I reached India"
Výhody: "It was a short quick flight."
Nevýhody: "It took a long time to check in and they lost my son's luggage."
Výhody: "I made it to my destination safely and planes appeared to be new."
Nevýhody: "Crew was late and unorganized in both Amman and Dubai. Entertainment system onboard did not work. Touch screen was inoperable. We waited on the tarmac shuttle nearly 15minutes because plane wasn't clean. Check-in line was ridiculously long and only one person working. Boarding zones we're ignored a crew member just yelled the name of the flight to signal boarding."
Výhody: "The pilot did his best to save me time but in vain. Plane was not as contested , more leg room. Good planes."
Nevýhody: "No refreshments. No television."
Nevýhody: "The flight from dubai to Kuwait was on Flydubai NOT Emirates.. in site was Emirates and that make problems to me cuz i hade to to go to terminal 2 for flydubai !!"
Nevýhody: "It took too long to board"
Nevýhody: "The price and the service"
Nevýhody: "The detailes of no survives and every thing that is paid only apear after confermation of booking .. Cheating deals"
Výhody: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Výhody: "On time, good staff, easy checkin process, great value for money"
Nevýhody: "No food to eat. Atleast bottle of water for a 6 hour flight would be nice. Paid good choice is limited too. Seat are ok and looks a little dirty. Time for a maintenance."
Nevýhody: "It was unacceptable I wasn’t able to catch my flight going there and the clerk had no record of our flight and he was very rude. Also had to buy a more expensive ticket just to get there"
Nevýhody: "One family 2 person!!! One in row 20 & the other row 32 very crazy"
Výhody: "Frequent trips"
Nevýhody: "Comfort, no service, not even tap water!!!!!!!"
Nevýhody: "The staff was extremely rude and held up the boarding of the flight by shuffling passengers around for an extended period of time. check in for the flight took over two hours and there were less than 15 people ahead of me. Won't ever fly with flydubai again."
Nevýhody: "Crew was very polite. No complimentary entertainment for such a long flight. Entertainment consoles put off lots of heat and not consistently working."
Výhody: "I got to my destination safely and on time"
Nevýhody: "No air conditioning made for a very warm flight, no drinks or food, no entertainment"
Výhody: "Easy boarding process, no issues with crew service."
Nevýhody: "Nothing available without a charge, not even water."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Výhody: "Accuracy and courtesy"
Nevýhody: "It was very warm the air was stuffy"
Výhody: "Nothing at all"
Nevýhody: "No food or beverages. So tight airplane"
Nevýhody: "I had an emergency and wanted to delay my flight, but they asked me to pay for a penalty that was almost the tickets prices."
Nevýhody: "The restrooms at in Dubai are terrible"
Nevýhody: "Over three hours delay with no information"
Nevýhody: "The flight is cancelled at the last moment. I am staying at the airport waiting for an alternative. No one to compensate you."