The aircraft had a defected Aircon and they let us wait in the airplane suffocating from the hot air for over an hour. They were trying to fix it, while we were in it and there was no official announcement the whole time. First after a lot of people were complaining they started explaining and giving us some water. Awful experience.
Nevýhody: "Change the crew they were rude"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Nevýhody: "Cabin temperature too warm"
Nevýhody: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Not much leg room on economy class. 200 $ extra makes the trip better"
Výhody: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Nevýhody: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
Nevýhody: "The crew isn’t very friendly, they do not know English very much."
Výhody: "Not as my expected"
Nevýhody: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"
Výhody: "In flight entertainment system and food. Courteous crew."
Nevýhody: "That they destroyed one of our suitcases"
Výhody: "Excellent service"
Nevýhody: "Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago"
Nevýhody: "Chair are not working well"
Výhody: "Screan for every passenger to play"
Výhody: "Food, entertainment and service"
Nevýhody: "No boarding in Turkey airport, difficult to get down and up after long flight, narrow sitting space"
Výhody: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Nevýhody: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
Výhody: "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Nevýhody: "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
Výhody: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Výhody: "The food is always good"
Výhody: "First meal served was excellent. Entertainment selections are always great on Turkish. Staff was extremely helpful and accommodating. Best bathrooms in the air."
Nevýhody: "Plane was maintained very hot throughout our flight, also pressurization was very high making for uncomfortable flight. We needed a better choice than macaroni and cheese for the second meal."
Nevýhody: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great food and service. Turkish Airlines has always had a good reputation as we flew with them for years and that hasn't changed. My only one peeve was that I was asked by the flight to sit next to an unaccompanied minor in case of energency. Being a mother. I thought, no problem. The child then became my responsibility on a ten hour flight. Boundaries were crossed when it graduated from assistance to responsibility byt little one could do mid air."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Výhody: "They run a quality airline, inexpensive and a lot of direct flights to a lot of locations."
Nevýhody: "This flight was a terrible experience and the longest day of my life!! That having been said, Turkish airlines had little control over most of it. I could tell the staff was just as tired of the long day as I was, but they held it together and performed adequately. I thought we were all going to die on the landing! I don't know what happened, but I was waiting any moment for the 777 to just roll and go up in flames! It took 1 hour and a half to get our checked bags. Don't know if there is a way to speed that up, but it was the icing on the cake after having spent 16 hours on the plane."
Výhody: "Awesome service, comfy business cabin! The Atlanta employee who managed the laptop return was one of the best employees/representative of a company I have seen. He was open, friendly and communicative keeping everyone informed of the process of laptop retrieval and was organized despite it all. I wish I got his name!"
Nevýhody: "Checking laptop in Istanbul was very inconvenient, and retrieving it in Atlanta took a lot of time as we had to wait at baggage for it to arrive. Not Turkish rule, but still a consideration for future flights."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "The food was delicious."
Nevýhody: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
Nevýhody: "The tv sett wasn't working ."
Výhody: "The food, the flight attendants were friendly."
Nevýhody: "No complaints"
Nevýhody: "Flight was canceled"
Výhody: "Average good service, food"
Nevýhody: "Entertainment. Poor movie choice, headphones not good"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Food and service great"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Nevýhody: "My luggage did not come with the flight. Too short a time between Ankara-Istanbul flight and Istanbul-Accra flight. I missed the flight because of delays at Passport Control and had to fly the next day."
Výhody: "Again, people were nice, food was good, and entertainment was still good."
Nevýhody: "Boarding was unorganized"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "They answered the phone quickly."
Nevýhody: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."
Výhody: "We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep."
Výhody: "Train ur staff to be courteous, improve their deamenour, improve the quality of food. Your r turkish, the best cuisine in the world but the food quality on airline was the worst. On one leg of my flight they turned off the AC; Seriously!!"
Nevýhody: "Rude staff, bad food, bad boarding process,"
Nevýhody: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Výhody: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Nevýhody: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Nevýhody: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Výhody: "The crew and the food were great!"
Nevýhody: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Výhody: "Good selection of movies."
Nevýhody: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Výhody: "Crew was great. Seats were comfortable."
Nevýhody: "The airline lost both of my luggage suitcases."
Nevýhody: "There was no entertainment available."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Nevýhody: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Výhody: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Nevýhody: "shuttle from terminal to plane takes a long time. Flight left late"
Výhody: "Over all pretty good for price."
Výhody: "No extra charge for simple refreshments."
Nevýhody: "Not much legroom."
Výhody: "The Air France service was ok. Got me to my destination on time and alive."
Nevýhody: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Výhody: "Food was good, crew was very professional and courteous. Flight was smooth."
Nevýhody: "Coach was cramped and the video system didn’t work very well"
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "The cabin crew was super patient and accommodating of the passengers."
Nevýhody: "Cramped quarters"
Výhody: "Their evacution video is interesting"
Nevýhody: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Nevýhody: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Nevýhody: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Výhody: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Nevýhody: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Nevýhody: "Horrible Crew..."
Výhody: "Arriving safely."
Nevýhody: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Nevýhody: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Nevýhody: "The flight was late, real late."
Výhody: "The airplane have great entertainment system. The cabin crew are very nice."
Výhody: "Charmingly nice crew and involving captain"
Nevýhody: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "Cabin crew very friendly and caring."
Nevýhody: "Airport services and lounge are OK."
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Výhody: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Nevýhody: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Výhody: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Výhody: "Not much"
Nevýhody: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Nevýhody: "I was forced to rebook my 3rd leg after taking trains in the middle."
Výhody: "Free drinks and snack!"
Výhody: "A short flight but attendants served us a snack and water with a smile."
Nevýhody: "No business class"
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Nevýhody: "Vegetarian food choices always leave much to be desired."
Výhody: "Good service"
Nevýhody: "I was not given my original reserve seat and no reason was given"
Výhody: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Nevýhody: "Seat did not recline as much as normal aircraft."
Nevýhody: "To many announcements on a overnight flight."
Boarding the flight was horribly slow. Since this is a smaller aircraft, Folks trying to find space in overhead cabins were blocking the rest of passengers from boarding the flight and it took for ever board the flight. I wish the crew were more effective in sorting out this issue. At Dubai, this flight doesn’t go to a terminal and is parked in the tarmac. I had to take 2 shuttle buses ,which took 30 to 40 minutes along with being asked for passport and boarding pass more than once before I could get to the gate for my connecting flight. Seats don’t have a display for entertainment. When I happened to connect my phone to onboard wifi, it appeared like it gives you options to watch movies on your device. There was no mention of this or any announcements about this feature from the crew. In order to keep costs low, corners are being cut when it comes to the overall flight experience. FlyDubai will surely not be my preferred flight from Chennai to Dubai.
Výhody: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Výhody: "Quick flight"
Nevýhody: "Overhead space too limited, grumpy staff, bad food options"
Výhody: "Easy check in, less crowded, exclusive airports (both in kuwait and dubai)"
Nevýhody: "Seat space and entertainment"
Výhody: "The board ling was smooth"
Nevýhody: "The crew where stressed I guess, no smilling no proper communication, we stayed in the plane for more than 20 mins just to open the doors after complete stop because there was a delay on bringing the stairs The food was extremely cold , and the aircraft was so cold and they didn’t offer blankets or even headphones"
Nevýhody: "Reduce the fare"
Výhody: "Very prompt. Nice crew."
Nevýhody: "Comfortable enough seat could be better. Food Entertainment -there was none."
Nevýhody: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Výhody: "the flight was pleasant and the airport terminal was empty. Pure joy."
Nevýhody: "Turtle service, clumsy staff.. Long lines ups for boarding and buses.... Terrible food"
Výhody: "Friendly service"
Nevýhody: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Výhody: "There was nothing to like in this flight. Terrible experience!!!"
Nevýhody: "Flight crew was so rude and had no respect for elderly people. Never seen before they were charging for simple drinking water. Flight from Dulles to Dubai was excellent but from Dubai to Sialkot totally different. Shame Emirate Airlines having double standards. You serving and respecting people coming from west excellently but terrible for poor people of Pakistan. Some of them were elderly coming from Umra on connecting flight and air hostesses were almost screaming at them. Shame Emirate Shame."
Výhody: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Nevýhody: "Late flight!"
Výhody: "Staff was great. Smooth flight"
Nevýhody: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Výhody: "Nothing much. Flight was delayed and no apology was given."
Nevýhody: "The food situation was weird. Only some passengers were given food. Also I didn't see any selection of movies."
Nevýhody: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Výhody: "I tried to rebook the flight but it did not go through . I’ve booked a new ticket insted so kindly advice the process of refund."
Výhody: "I like the service.People are very helpful in the airport"
Výhody: "Crew was very friendly and accommodating."
Nevýhody: "No meals. No entertainment. Poor bording from front and back at same time caused chaos. Airport crowded and dirty."
Výhody: "Fast, smooth, early. Great crew! Great PILOT!"
Výhody: "Crew was very nice"
Nevýhody: "Everything. I booked a flight Prague to Dubai and return with Emirates and flew Prague to Dubai on a very nice Emirates A380 800, nice seats, nice "free" food and drink profesional crew. Return was coad shared on cheap FlyDubai, bad seats, kept hitting my knees on the seat in front had to buy drinks and snacks. If I wanted a cheap airline I would have booked it. I will make sure when booking an Emirates flight if it is code shared with Flydubai I will look for another flight."
Nevýhody: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Nevýhody: "I booked tickets business and the charges for business but when we send my it not says business it’s looks economy So I canceled the booking"
Výhody: "Everything but"
Nevýhody: "Nothing except comfortable pillow to rest your neck is needed"
Výhody: "There on time"
Nevýhody: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Nevýhody: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Výhody: "Awesome experience from manchester to dubai on emirates,outclass flight/crew/journey"
Nevýhody: "Horrible transit in dubai,they keep taking you around in buses where u hav to stand in a bus to upto 40 minutes at a time,ridiculous,Terminal 2 in dubai is a shame,crowded like a bus station,And fly dubai planes have zero leg room"
Výhody: "The pilot did his best to save me time but in vain. Plane was not as contested , more leg room. Good planes."
Nevýhody: "No refreshments. No television."
Nevýhody: "The crew was incredibly rude. One flight attendant yelled at me to take my seat even after i told him the seat was wet. He insisted the plane didn't come from anywhere so it could not be wet. I showed him how it was so wet that it soaked my pants and told him it smelled like beer. He seemed annoyed i was bothering him and said he would replace the seat cushion. It took ten minutes before he replaced the cushion. When he did he threw it over the seatbelt preventing me from bucking up. I told him the arm rest and side of the plane were sticky from whatever had spilled. He ignored me and walked away. Another attendant came by and told me to buckle up before landing. I explained the situation that I did not have access to the belt to her for the second time and she rudely told me to move my seat. When I requested a new seat before the flight the first attendant told me no that was the seat I had paid for. Ignoring the fact that I had also paid for a dry seat. Now when the flight is landing my safety suddenly became a priority. Its safer to say I will not be recommending this airline."
Nevýhody: "This is not exactly a low cost airline because FlyDubai charges egular prices for BEG-DXB flights, therfore, passagers should be offered a complimentary drink and food on a 5 hours flight for the price we paid."
Výhody: "All the notifications"
Nevýhody: "Your notifications"
Výhody: "The overall was ok"
Nevýhody: "The return flight was expensive with no luggage allowance. We pay lots of many for one 18 KG. I don't know why 3 tickets not get allowance for at least 21 KG! is that will make the flight go down?!"
Výhody: "The crew is incredibly professional and you do feel bad for them."
Nevýhody: "It's the other passengers that are the problem (and that's consistent). The cabin stinks (due to the passengers), they generally don't listen to crew instructions, and it's the only place that every time you land there is someone who is standing up immediately after touchdown and the crew is yelling at them."
Výhody: "offers transit areas"
Nevýhody: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Výhody: "None every thing was bad."
Nevýhody: "The staff was extremely rude and held up the boarding of the flight by shuffling passengers around for an extended period of time. check in for the flight took over two hours and there were less than 15 people ahead of me. Won't ever fly with flydubai again."
Výhody: "On offers their rates are good."
Nevýhody: "As family we tend to buy luggage based on need with Credit card. They seem to block online checkin always for credit card payment. So even if you go 3 hours before flight the family cant get seats together. Than you go through drama of convincing people in flight to adjust."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Not much actually, apart from being able to get home."
Nevýhody: "Charter behaviour on a long distance flight? Well that is a new low in airlines. Well maybe except from Delta. I guess i can be happy that the crew did not drag people out and i managed to travel safely. That being said, having to pay for everything including water, snack (let alone food) or entertainment on a long distance flight is at least, excuse my French, a dick move. Not pleasant in any way."
Výhody: "Accuracy and courtesy"
Výhody: "Amazing service and crew"
Nevýhody: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Výhody: "To be honest nothing in fly Dubai are good"
Nevýhody: "I the foods are very expensive."
Výhody: "Customer Services"
Nevýhody: "They wouldn't give even a cup of water, have to buy everything. Ridiculous!"
Výhody: "no food was service for a flight over 6 hours"
Nevýhody: "nothing al all. Flydubai is overpriced for the almost nonexistent service."
Nevýhody: "I was surprised to learn you had to pay for tea, coffee, food, and movies. I was offered one water on the 4 hour trip, which seemed out of line compared to all other international flights I have taken."
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
Seats and meal should be included in the ticket price
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Výhody: "Departure on time, arrival ahead of time."
Nevýhody: "There is FAR TO MUCH chatter on the PA system. Cut the crap man! There are to many wining kids on board. DONT SELL TICKETS TO PARENTS WITH SMALL KIDS. They are VERY annoying."
Výhody: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nevýhody: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Nevýhody: "Because of health reasons, we wanted to cancel the flight but there was no such option. firstname.lastname@example.org"
Výhody: "Was the Crew very rude"
Výhody: "Customer service is awful I will never fly Pegasus again"
Výhody: "The crew was good and smart"
Nevýhody: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Výhody: "Good price basic amenities but all in all a great deal"
Nevýhody: "Everything was great!"
Výhody: "Cheap price with basic seats but all in good order and plenty of leg room"
Nevýhody: "The check in processes was very very slow"
Výhody: "The price. It was cheap this time around."
Nevýhody: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Výhody: "Easy check-in with great allowances for hand baggage and checked baggage."
Nevýhody: "Flight was delayed slightly but probably not the fault of the airline."
Výhody: "Got to Barcelona eventually"
Nevýhody: "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."
Nevýhody: "Very bad experience overall"
Nevýhody: "1 hour delay nearly cost me my connection no assistance provided"
Výhody: "I liked that it's first and last time"
Nevýhody: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Nevýhody: "Not bad"
Výhody: "price. flight. comfort. convenience"
Výhody: "Friendly crew. Pretty much on time departure. Comfortable."
Nevýhody: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Výhody: "The price"
Nevýhody: "The mass"
Výhody: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Nevýhody: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Nevýhody: "They lost several passengers’ luggage including mine."
Výhody: "I like to travel always travel with KAKA"
Výhody: "good crew."
Nevýhody: "very not comfortable chairs"
Výhody: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Nevýhody: "Boarding was delayed due to late arrival"
Výhody: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Nevýhody: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Nevýhody: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Výhody: "The preorder food is good."
Nevýhody: "The flight was delayed by 45 minutes."
Výhody: "They changed my online check in into front window seats for free Was in time"
Nevýhody: "It's low cost, it arrived in time. It's ok :)"
Výhody: "Absolutely nothing"
Nevýhody: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Výhody: "Quick flights"
Nevýhody: "Long layover in inexciting airport Long, congested lines to board planes"
Výhody: "No problems at all, everything was OK and most important, on time"
Výhody: "The seats are not narrow."
Nevýhody: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Nevýhody: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Výhody: "Seating is comfortable enough with sufficient leg space."
Nevýhody: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Nevýhody: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Výhody: "Was first to check-in and received exit-row seat with its extra leg-room."
Nevýhody: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Výhody: "Although the previous flight was late, the boarding has waited for us to come."
Nevýhody: "The staff's English was not understandable at all even for a native speaker."
Nevýhody: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Nevýhody: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Výhody: "Crew was attentive"
Nevýhody: "Luggage was not put on plane, it arrived 8 hours later."
Nevýhody: "2 hours delay"
Nevýhody: "Flight was delayed over an hour sitting on plane. Flight attendants were rude."
Nevýhody: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Nevýhody: "The flight is delayed for two hours"
Výhody: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Nevýhody: "just give me a simple way to change my flight"
Nevýhody: "Schedule. Crew"
Výhody: "The Crew members especially Magid"
Nevýhody: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Nevýhody: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Výhody: "Bad experience with flynas"
Nevýhody: "Saudia airplanes much better. This is the last time with flynas."
Nevýhody: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Výhody: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Nevýhody: "delay flight and rent another craft lion air !!"
Výhody: "So good everything was okay"
Nevýhody: "1 hour waiting for customer service to answer the call"
Výhody: "We arrived before time"
Nevýhody: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Nevýhody: "Was so hot and delay as usual with flynas!"
Výhody: "Fast flight reached before time"
Nevýhody: "The boarding time"
Výhody: "Business Class is very comfy."
Nevýhody: "Food quality. Number of business class seats."
Nevýhody: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Výhody: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Nevýhody: "The entertainment in the flight"
Nevýhody: "not delaying 2 hours"
Výhody: "The flight arrived 30 min earlier than the scheduled time."
Nevýhody: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Výhody: "The crew was very rude. They were not helpful at any stage."
Nevýhody: "Crew members should be trained properly about how to be nice in dealing with passengers."
Výhody: "Business class seats are very comfy & dinner on airplane was delicious."
Nevýhody: "They are still using busses for boarding in both Taif and in Dammam airports."
Výhody: "Departure was on time. Riyadh airport had good facilities."
Nevýhody: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Nevýhody: "Late departure and messy airport at jeddah"
Výhody: "Not anything really"
Nevýhody: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Výhody: "As mentioned above"
Nevýhody: "There was no pillow on the flight and the hostess was rude"
Výhody: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Nevýhody: "Ethihad Needs to train their employees."
Výhody: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Nevýhody: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Výhody: "Timing and convenient. No stops Professional crew"
Nevýhody: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Výhody: "Flight late about 30mihutes no explanation"
Výhody: "Punctuality, Cleanes, good service, great attendees"
Výhody: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Výhody: "Very punctual"
Nevýhody: "Everything was fine, I didn’t order any food so can’t join dge"
Nevýhody: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Výhody: "Craw are professional"
Nevýhody: "No entertainment"
Výhody: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Nevýhody: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Výhody: "No thing"
Nevýhody: "Late without plogize"
Výhody: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Nevýhody: "No entertainment Untrained crew Lousy chair"
Nevýhody: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."