The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
Clean the toilet more often.
Nevýhody: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Overall experience was good!"
Nevýhody: "Keep the good work up."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Crew was amazing."
Nevýhody: "I had a problem with the seat cushion. Not comfy enough."
Výhody: "It was an ok experience, improved by the head of attendants at the end"
Nevýhody: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Nevýhody: "Good job keep it up"
Nevýhody: "Really we enjoyed this fly"
Výhody: "Crew was friendly and helpful."
Nevýhody: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Výhody: "Crew was really amazing."
Nevýhody: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Nevýhody: "Will fly in a bit.still in Qatar airport waiting for my flight"
Výhody: "The crew, especially Martin and Imen, were fabulous!"
Výhody: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Nevýhody: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Výhody: "all nice"
Nevýhody: "nothing but avoid bread"
Výhody: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "No proper meal provided"
Nevýhody: "PROPER comfort zone not provided at all"
Výhody: "Flight services"
Nevýhody: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Nevýhody: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Výhody: "Food was very good and plentiful"
Výhody: "The leg space the reclining chair the personal tv the head rest The food"
Výhody: "Fantastic service, very friendly staff who are always happy to help"
Nevýhody: "Should have internet free of charge in flight"
Nevýhody: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Nevýhody: "Organization of the boarding"
Výhody: "everything went smoothly, no delays, boarding was easy and quick"
Výhody: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Nevýhody: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Nevýhody: "The seats were cramped"
Nevýhody: "15 passengers waiting in line for the bathroom"
Výhody: "Food, seat, overall comfort and timeliness."
Nevýhody: "The entertainment system was not working - on a 12+ hour flight..."
Nevýhody: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Výhody: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Nevýhody: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Výhody: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Nevýhody: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Výhody: "Great on board bar"
Nevýhody: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Výhody: "Flawless boarding, service, food."
Nevýhody: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."
Nevýhody: "My seat is changed without my approval.thats disgusting"
Výhody: "Cabin crew courtesy."
Výhody: "I liked the food and the entertainment ."
Nevýhody: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Výhody: "Food was good."
Nevýhody: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Výhody: "movies were good."
Nevýhody: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."
Nevýhody: "Cramped seating on long flight. Headrest not adjustable."
Výhody: "Qatar Airways is always impressing"
Nevýhody: "Nothing at all"
Výhody: "Wifi in the plane is great"
Nevýhody: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Best crew, clean, well maintained, good flight experience"
Nevýhody: "Flight was delayed by 1:30 hrs Not much info was given"
Nevýhody: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Nevýhody: "Boarding. The gates were cheep changing. Poor room between seats."
Výhody: "Friendly and helpful flight attendants, delicious food, great movie selection."
Výhody: "Plane clean, newish. Went up, took us there, landed."
Nevýhody: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Výhody: "The food, cabin crew behavior, entertainment systems were decent."
Nevýhody: "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."
Nevýhody: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"
Výhody: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Nevýhody: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Výhody: "Almost nothing specially the flight from Dhaka, If I known that the level of business class is like that, I would have bought economy"
Nevýhody: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Výhody: "The check in at Budapest was very helpful."
Nevýhody: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Good food, comfortable seat, good timing."
Nevýhody: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."
Výhody: "N O T H I N G"
Nevýhody: "Very unorganized and poor communication services"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Food on board"
Nevýhody: "Every thing they did to me Not wanting to speak english Not willng to help at all and shaking shouders when I asked a question thier only english no english And showimg no regard to of my problem I tell you what if This airline wants to earn my bunness then they must know not all of us speak turkish And I they are noy wlling to speak english then let Them only do busniss whith Turkish people only I am beyond dessapointed"
Výhody: "Food and comfort was great."
Nevýhody: "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
Výhody: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Nevýhody: "We liked everything."
Výhody: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Výhody: "Crew friendly and accommodating."
Nevýhody: "Much of food, esp mac and cheese, cold."
Nevýhody: "The seats were hard and lacked legroom"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Nevýhody: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Nevýhody: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Food was very good"
Nevýhody: "the smell of the airplain was very bad"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Nevýhody: "Delay in receiving luggage ,"
Výhody: "Enjoyed the flight, airports, service."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "The flight was good. The boarding was appalling."
Nevýhody: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Nevýhody: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
Výhody: "Everything was perfect"
Výhody: "On time flight, Helpful crew and relaxing journey. Overall an amazing travelling experience from onboarding to collecting luggage."
Výhody: "Very helpful staff"
Nevýhody: "Entertainment system"
Výhody: "Great selection of beverages."
Nevýhody: "The seats were not padded well. It was too uncomfortable for a 12 hour flight."
Výhody: "The over all services were excellent. I enjoyed the flight, price for flight, food and entertainment."
Nevýhody: "I had a 20 layover in Turkey. I wish there was more use of English language at their terminal in Istanbul. Majority of the flight monitors were in Turkish so it was confusing for an American traveler."
Výhody: "lots of leg room good food"
10 hour delay flight which made me miss my connection flight terrible and will not book again
Výhody: "I paid for seats"
Nevýhody: "Sure many"
Výhody: "The crew was friendly and willing to serve."
Nevýhody: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Nevýhody: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Výhody: "Everything was excellent"
Výhody: "I liked the movies , comfortable seats, food was great!!!"
Nevýhody: "If we had free WiFi"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Výhody: "I was traveling with a baby alone and crew was very supportive"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The staff is good"
Nevýhody: "The service for a wheelchair is extremely bad"
Nevýhody: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Výhody: "The food was very good"
Výhody: "Seating, cleanliness, crew courteousy, entertainment."
Nevýhody: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Výhody: "Exelent crew"
Nevýhody: "Long distance between gates to transfer"
Výhody: "The trip from frankfurt to boston was amazin"
Nevýhody: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "every thing was good, so comfortable for a long flight"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Good quality: crew, equipment, customer service"
Nevýhody: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Výhody: "Excellent steward."
Výhody: "Courtesy and friendliness of staff."
Nevýhody: "The cheapo headphones"
Výhody: "great entertainment on monitors at seat. kept us full with two full meals and a snack. came around with beverages often. seats very comfortable with leg room and reclining"
Nevýhody: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Výhody: "Great, solid and reliable service"
Nevýhody: "Tight turnaround in Chicago"
Výhody: "everything excellent overall"
Nevýhody: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"
Výhody: "Service was good, boarding was fast, no other issues."
Nevýhody: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Výhody: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Nevýhody: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"
Výhody: "clean cabin"
Nevýhody: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "Not enough space. Seats are way to small. No tv's on plane"
Výhody: "I was comfortable, not affraid."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "super comfortable seats, good movie selection and smooth interface with the personal video screen/music/tv etc., also surprisingly good food."
Nevýhody: "sound on the entertainment system broke halfway through the flight (just my seat)."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "No leg room for a long 4 hour flight!"
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "Boarding was fine."
Nevýhody: "The food that I got smelled so bad and I told the host that was helping us at that section to just justify and check on my food if he can just get me another one. He said okay he took my food and after like 25 mins I ask him what happened to my food he was like oh yeah i will bring it. although, he never did. I was so pissed to a point where I will never choose this airline again even though. I travel so much through Lufthansa and I tell my friends that this is the best airline but sorry you just lost my bussiness!!!!!"
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Výhody: "Boarding process. Insane lines to check bag. Disorganized process. No one, including crew, had any idea what was going on. A real embarrassment."
Nevýhody: "See above."
Výhody: "Walked away from plane."
Nevýhody: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Nevýhody: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Nevýhody: "The plane was delayed but having a hot meal was A nice surprise."
Nevýhody: "15 min late and at Athens airport took me 40min to get my luggage."
Výhody: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Výhody: "The flight wasnt completely full so we were able to spread out a little bit and be more comfortable"
Nevýhody: "The entertainment"
Výhody: "Everything was perfect"
Nevýhody: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."
Nevýhody: "We have a delay. Alrhoght we order kosher food- we werent in the list- so there was no food for us. At the end one of the passagers didnt wanted to eat so they gave us his portion. Was cold and the feeling of been forget is bad. Specially when you are traveling with a 2y old. That is hungry abd tired. Very disapointed."
Výhody: "The food and the crew"
Nevýhody: "The flight was delayed 2 hours"
Nevýhody: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Nevýhody: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Výhody: "Nothing positive to report, besides getting to Athens almost an hour late"
Nevýhody: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "Good planes. Kosher food was awful. No entertainment."
Nevýhody: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Nevýhody: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Výhody: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
Nevýhody: "Had to put my carry on luggage far from my seat since there were too many people with carry on"
Výhody: "Accurate times"
Nevýhody: "Night travelling"
Výhody: "Nice crew"
Nevýhody: "No tv"
Výhody: "The crew"
Nevýhody: "The changes in gates"
Nevýhody: "Professional but not friendly crew. Very uncomfortable seats both fights. It was like there was a big lump that hit my tailbone, both flights. This is what you get when you use frequent flier miles with United Star Alliance."
Výhody: "Friendly staff and excellent onboard service"
Nevýhody: "There was a slight delay with the boarding process. We were bussed from the terminal to the plane on the tarmac and were held on the bus for several minutes while maintenance workers sorted things out with the crew. We were finally allowed to board the plane after the maintenance crew had left. The entire plane from front to back had a terrible smell, as if the sewage pipe had burst and liquid/waste flowed everywhere. The smell may or may not have anything to do with the maintenance crew on board and delayed our boarding. No explanation of the smell. Good thing it was a short flight from Athens to Naples"
Výhody: "Thanks for everything"
Nevýhody: "Thanks for everything"
Nevýhody: "Its the worst airline"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Výhody: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Nevýhody: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"
Nevýhody: "no words to describe how bad it was - the main problem was the operated company at Israel"
Výhody: "Friendly people, quick service."
Nevýhody: "They charged 35 euro for one luggage. That's too high and nowhere during my reservation did it say that, KAYAK!!!"
Nevýhody: "baggage fees were totally unreasonable high"
Výhody: "Good service"
Nevýhody: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
Výhody: "Checkin and boarding was fast. Short flight; only one and a half hours."
Nevýhody: "Food was minimal."
Výhody: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Wow, the free meal was awesome. My new favorite airline."
Výhody: "cleen quiet and beutifull crew"
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Výhody: "Checking was managed efficiently and courtrously"
Nevýhody: "Everything went smoothly"
Nevýhody: "Need free wifi"
Výhody: "clean aircraft, wonderful crew.. comfortable seating.. quick, professional... everything..."
Nevýhody: "The staff at the check in counter really hassled us about our bags and made a big deal about the airport in Catania, Italy (we had just flown from there with Aegean) and the differences in what they had told us and what we were being told now."
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Swift clean friendly on time
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Výhody: "Boarding was efficient and the crew were nice."
Nevýhody: "the seating is horrible. it was the tightest seating I've ever experienced."
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "Usual faultless KLM experience"
Výhody: "Comfortable seat, great crew."
Nevýhody: "Flight delayed, no USB port and no entertainment"
Nevýhody: "Not being 1 hour late"
Výhody: "Seat was comfy and spacious for economy class"
Nevýhody: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Výhody: "The seat was a little uncomfortable but the crew were amazing."
Výhody: "Friendly crew"
Nevýhody: "KLM lost one piece of my luggage"
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Nevýhody: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Výhody: "Helpful and kind crew"
Nevýhody: "I wish there was WiFi"
Výhody: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nevýhody: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Nevýhody: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "Crew was very friendly. Nice that wine was served without charge."
Nevýhody: "Announcements from the cockpit were hard to hear. Food has been better in past."
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Výhody: "Interior of the plane was clean. Smooth landing."
Nevýhody: "Pilot did not avoid turbulence"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nevýhody: "The amount of extras you have to click no to while checking in online."
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Výhody: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Nevýhody: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "old plane, tight and uncomfortable"
Výhody: "Great food"
Nevýhody: "Sears we're toooo small"
Výhody: "The crew service is impeccable. Ground services very friendly and professional."
Nevýhody: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Nevýhody: "Nothing. This is filler text to meet min characters."
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Seat space was good for a short flight, inclusive of free snack and drink."
Nevýhody: "Too much overoverhead luggage."
Výhody: "Captain was updating us with the delay status."
Nevýhody: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."