Výhody: "The crew was friendly and helpful."
Nevýhody: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Nevýhody: "The seats are small with very little leg room"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "I could have used USB charging station."
Nevýhody: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "Crew was rude and slow"
Výhody: "Nice cabin, clean . Friendly crew"
Výhody: "Very kind crew. Great food. Nice leg room even for economy."
Nevýhody: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Nevýhody: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Výhody: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Výhody: "787 is an excellent plane and I could sleep a little"
Nevýhody: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Výhody: "Fast boarding and deplaning."
Nevýhody: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Výhody: "Not applicable."
Nevýhody: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "The service was outstanding!"
Nevýhody: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Nevýhody: "Boarding terrible just one mass confusion, Flight was one hr.late as of today I am still missing my 4 pcs of luggage."
Výhody: "The attendants were very pleasant and the food delicious"
Nevýhody: "A bit cramped in economy"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Nevýhody: "Entertainment screen didn't work properly to rewind & fast forward. boarding time was printed as 1 hour prior to takeoff but occurred 20 min. prior. pleasant crew and decent food."
Výhody: "Nice staff, very friendly"
Nevýhody: "Paying for WiFi, could use more comfortable seating"
Výhody: "Very professional!"
Výhody: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Crew was friendly. Food was good"
Nevýhody: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Výhody: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Nevýhody: "All of the above with the exception of crew & food comment."
Nevýhody: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Výhody: "Prompt and business like"
Nevýhody: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Very good service in business class"
Nevýhody: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Výhody: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Nevýhody: "Landing. Very rough"
Výhody: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Výhody: "+ Crew, professional and polite."
Nevýhody: "- food unevenly cooked - No entertainment - Small toilet"
Výhody: "Food was great."
Nevýhody: "No USB. Entertainment was so-so."
Výhody: "Everything ran like clockwork"
Výhody: "comfortable flight"
Nevýhody: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Výhody: "Great service and flight. Thank you kayak for the great price!!"
Nevýhody: "priority luggage arrived in SFO about 30 mins after regular luggage"
Výhody: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Spacious and good food"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Perfect service, on time"
Nevýhody: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."
Výhody: "Usual faultless KLM experience"
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Výhody: "Crew was nice and pleasant"
Nevýhody: "Flight very late"
Nevýhody: "Not being 1 hour late"
Výhody: "Reasonable space in economy class seats"
Nevýhody: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Výhody: "The crew"
Nevýhody: "Seat comfort"
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "It was all fine"
Nevýhody: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Výhody: "Everything was good except for the entertainment consul for one of our seats."
Nevýhody: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Výhody: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Výhody: "Everything is alright"
Výhody: "Very pleasant, professional crew"
Nevýhody: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Výhody: "Good selection of movies."
Nevýhody: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Výhody: "Great on board service from a very professional crew."
Nevýhody: "Can't think of a thing."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Nevýhody: "Food and one bathroom out of service makes an awful flight"
Výhody: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nevýhody: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Nevýhody: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nevýhody: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "The cabin crew were pretty good. That's about all that was good."
Nevýhody: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Výhody: "Service provided by the staff"
Nevýhody: "The navigation of the entertainment system is not very friendly"
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "OLD OLD plane with hard seats and tiny screens"
Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "On time."
Nevýhody: "No negative"
Výhody: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Nevýhody: "The entertainment was quite dated and didn't have new movies etc"
Výhody: "Jet airways flight till mumbai"
Nevýhody: "Poor legspace in Klm flight till Amsterdam"
Nevýhody: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Výhody: "Easy airport business"
Výhody: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Nevýhody: "The seats in economy were a little too small for a 12 hour flight"
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Flight was efficient enough and staff were friendly."
Nevýhody: "It was delayed quite a bit and more on-time updates would have been appeciated."
Výhody: "It was a short flight so it was O.K."
Nevýhody: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Nevýhody: "I missed my flight because of MU"
Nevýhody: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Výhody: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Nevýhody: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Like: friendliness of crew, accessible water upon request, quality in general Dislike: No mask requirements on board or airport, should be changed back to mandatory mask wearing fire everyone above 5 years of age.
Lost one of our bags from Frankfurt to Palma!
It was only an hour flight, but at that, it was still late
I will never fly with them again. Boarding experience was awful, food was awful, entertainment system did not work throughout the whole flight, the people in the airport were terrible especially in security
Stop harassing customers about masks and there is not enough let room
The last leg of my flight did not exist so I was stranded in DC overnight.
Good staff and service Comfort during flight could b better
Nevýhody: "Everything was super. Really"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Crew was the best ever."
Nevýhody: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The seat was good, and the crew was great."
Nevýhody: "Boarding at the gate, and not having to take the bus."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Nevýhody: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."
Výhody: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Nevýhody: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "great service and entertainment throughout the flight. great airport and lots of amenities to enjoy while on our layover."
Nevýhody: "boarding economy all at once created two long lines and some confusion"
Výhody: "Staff were very friendly."
Nevýhody: "LH had to switch planes at MUC due to mechanical problems on the 1st plane => flight left 3hrs late, causing me to miss connecting flight at IAD => had to switch airport to DCA and use DL to get to BNA via ATL on the next day. had to wait in line for several hrs to get rebooked - overall dismal performance by LH, my image of them is shattered"
Nevýhody: "Sits are extremy tight"
Výhody: "Food from SFO was ok"
Nevýhody: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Výhody: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"
Výhody: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Výhody: "Flight attendants, food, drinks and space."
Výhody: "On board crew was outstanding"
Nevýhody: "The quality of food was substandard"
Výhody: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Nevýhody: "The seats were very uncomfortable for such a long flight. Simply terrible."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Nevýhody: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."
Výhody: "It was a smooth and uneventful flight. Friendly crew, nice light snack, and good beer (and lots of water to stay hydrated). No complaints here."
Nevýhody: "Nothing comes to mind."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Good all around German quality"
Výhody: "I loved everything."
Výhody: "In flight entertainment"
Nevýhody: "Seat pitch"
Výhody: "Free upgrade to business class!"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Nevýhody: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Good take off and landing. Crew was thoughtful and polite."
Nevýhody: "Could improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once. Also need more comfortable seats."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Výhody: "Inflight entertainment was excellent, the food and service was excellent, no complaints except for legroom."
Nevýhody: "I'm a pretty tall guy. Legroom was an issue if you are over 6 ft tall. The trey's / tables can't fully extend making it hard to use for eating."
Flight delayed. Hence, I arrived very late at hotel.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Výhody: "I didn’t like anything"
Nevýhody: "The female FA gave me an attitude when I asked about moving to a window seat"
Nevýhody: "Primind bagajele"
Výhody: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Nevýhody: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Výhody: "Prompt boarding"
Nevýhody: "No complementary drink or snack"
Nevýhody: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Výhody: "Bad seats, too small"
Nevýhody: "3 hours late taking off"
Nevýhody: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Výhody: "Pleasant crew. Clean plane."
Nevýhody: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Výhody: "Boarding process was smooth and the flight was on time."
Nevýhody: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Výhody: "It was only an hour and a half from Rome"
Nevýhody: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Výhody: "Fare itself is very reasonable for distance."
Nevýhody: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Nevýhody: "Flight delayed by 45 mins"
Výhody: "It was a cheap budget flight which gets you from A to B with no frills !"
Nevýhody: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Výhody: "The lounge and the staff were wxcellent"
Nevýhody: "Lack of information about reason for initial two-hour delay"
Výhody: "Good service throughout"
Výhody: "Flight attendants"
Nevýhody: "Food was awful"
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Nevýhody: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Nevýhody: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Výhody: "Very nice flight. Great service and a lot of seat room"
Výhody: "They are generous, they have quality seats and they are nice people"
Nevýhody: "Can't check in online from TLV"
Výhody: "I got to where I needed to go."
Nevýhody: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Výhody: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Nevýhody: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."
Výhody: "Fast, easy, and comfortable flight, with a friendly crew."
Nevýhody: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."
Výhody: "Quick and easy boarding"
Nevýhody: "Food and no entertainment, crew was not consequent with safety rules."
Výhody: "Friendly attendants on roomy older plane."
Nevýhody: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Výhody: "Tea and coffee should be included not you have to buy it!"
Výhody: "Excellent service and a delightful crew."
Výhody: "1. The Flights Attendents we unfriendly and inpatient."
Nevýhody: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Nevýhody: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Výhody: "The staff were friendly and helpful. I was provided with a snack and a drink although since I am an old traveler I remember better snacks :-)"
Nevýhody: "There is little that I can think of which I disliked about this flight to Vienna, I would use Air Malta again"
Výhody: "Boarding was easy, check in online to save time and get a better seat"
Nevýhody: "No entertainment and seats are small"
Nevýhody: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Výhody: "Fast, efficient, easy"
Výhody: "It was for the most part on time."
Nevýhody: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Výhody: "Relatively on time. Friendly crew."
Nevýhody: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Výhody: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Nevýhody: "Flight was very delayed"
Výhody: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Nevýhody: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Výhody: "Flight was on time, Staff was courteous"
Výhody: "On time. Crew is very friendly. Smooth."
Nevýhody: "At the time of boarding, the plane was delayed for one hour and a half. Then when we were ready to board again, another delay of 20mim, then 25 min more. We ended up being 2h50 min late. At the end, the crow didn't even call us to inform we were boarding, we had to come at the gate regularly to see the changes."
Výhody: "All was just great and on time"
Výhody: "The size of hand luggage"
Výhody: "Crew amazing, seats poor"
Nevýhody: "Padded seats,"
Nevýhody: "Basic seats and late fligjt"
Nevýhody: "Nothing to complain about"
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Crew bright polite and friendly. Professional"
Nevýhody: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Nevýhody: "3 hours late and very little information. No refreshments provided."
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Nevýhody: "TXL could have hired more ground staff. We were delayed almost 1 hour because they couldn’t find a driver for the pushback tug."
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Výhody: "Easy boarding and flight. The onboard meal deal tasted alright and wasn't as had value as I'd expected."
Nevýhody: "Not the most comfortable seats but bearable for a few hours if you're not trying to sleep."
Výhody: "Overall fine... delayed by late incoming flight."
Výhody: "All good"
Nevýhody: "Plane took off late because they didn’t have machine to turn plane on and let us inside the plane for an hour at 39C because air conditioning didn’t work"
Výhody: "SEN airport. Friendly cabin crew. Plane on time! Thanks!"
Nevýhody: "Was terrible and expensive With a poor service"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Nevýhody: "We were three and a quarter hours delayed"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Výhody: "Great price for a flight. Also, the agent at the ticket counter was very helpful."
Nevýhody: "It wasn't clear that their basic fare didn't allow you to bring a backpack in addition to a carry-on bag."
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "I like the ease of this airline"
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "We missed our flight due to a customer service line that had about 20 people there right from the start. Afterwards, the crew didn't do as much as lift a finger to help us find another flight. We had to pay an extra $850 for a one way ticket on top of what we already paid. I understand things happen and people miss flights but the fact they had no intention on dealing with our dilemma especially after their customer service team kept us there 45 min to start with makes me not want to do business with them ever again. Save yourself a hassle and do business elsewhere."
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "I have been a fan of Easyjet for years but my last four experiences with them have been poor to say the least. A return flight to Naples earlier in the year and now Palermo shows that their attitude to customer care is slipping badly. All four flights were delayed to a greater or lesser degree. That happens and is usually beyond the control of the airline. What is not beyond their control is the way that they communicate during the delay and the way they treat their passengers. We are people not self-loading freight. Easyjet is fast becoming as bad as British Airways and they are by far the worst. A very frustrating and sad thing to see. The beginning of the end for Easyjet?"
Nevýhody: "Abysmal communications. A don't care attitude. Not my problem syndrome. Treating passengers like cattle."
Nevýhody: "Began 'boarding' the plane despite the fact people had not got of plane that had arrived from London. We waiting in corridor thing that leads to plane for over 20 minutes"
Výhody: "Its cheap on time"
Nevýhody: "The ground crew didn't allow a carry on which was supposedly allowed"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Nevýhody: "Delays and seats do not recline"
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "Euro 47 for check luggage, it should be euro 35!"
Výhody: "Silly not being allowed a small handbag like Ryan air does now . I prefer them now ! It was always easy jet before"
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Výhody: "straight forward and short flight"
Nevýhody: "delayed flight going out and coming home no leg room on flight and air con over us not working"
Nevýhody: "Took over an hour for the luggage to be delivered to the belt."
Výhody: "Al went well - no props - arrival in time."
Výhody: "Fast flight, efficient, good crew to help speed up boarding process"
Nevýhody: "Slightly delayed, Luton left some to be desired, but overall fine"
Nevýhody: "Crews were rude when boarding and during the flight."
Výhody: "Relatively easy. Cheap. No frills."
Nevýhody: "No food. No entertainment. Have to pay for all "extras" including seats and bags. Hate stansted airport"
Nevýhody: "The seats were very uncomfortable, I am a skinny men I could tuch the passenger next to me and it was very bad you know I understand they have to make a profit but is not about money at all time what happened to customer service I felt I was a stack of Sardines very bad I would not fly Whit this airline again . Shaun Boudaghian"
Nevýhody: "Gate agents failed to treat me with compassion and were bent on charging me GBP 45 for a second item small backpack I had genuinely thought I would be fine to bring onboard"
Výhody: "My wife and kids had purses and they considered them a carry on bag. No other airline has done that."