Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Výhody: "Impressive service... amazing crew, very friendly and professional"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Information on arrival time was not correct"
Nevýhody: "Delay due to strike"
Nevýhody: "Not being 1 hour late"
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Výhody: "Service is awesome. Food is great."
Nevýhody: "People with short connection are affected by the 15 to 25 minutes delay."
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Výhody: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Výhody: "Food provided, staff kind"
Nevýhody: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Nevýhody: "No reading light in my seat..."
Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Výhody: "Friendly crew."
Nevýhody: "So many people on a 747!!"
Výhody: "Good flight, arriving well on time."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nevýhody: "Flight departed 35 minutes late"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "Didn’t happen."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nevýhody: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Výhody: "The crew were hardworking, responsive, conscientious and friendly"
Nevýhody: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Výhody: "Friendly staff, good service and on time departure/arrival."
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Very friendly and helpful personnel."
Nevýhody: "Dutch sub titels would be nice."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "Ground staff at Manchester very helpful"
Nevýhody: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Nevýhody: "Two hours delay in the start."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Nevýhody: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Nevýhody: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Výhody: "Easy airport business"
Výhody: "A nice short flight"
Nevýhody: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Výhody: "Plane service"
Nevýhody: "1h30min delay at airport"
Výhody: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Výhody: "In general, it was ok"
Nevýhody: "Yet again it was flight delay from KLM side."
Výhody: "The long flight"
Nevýhody: "The long flits"
Výhody: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Nevýhody: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Výhody: "Crew were very professional"
Nevýhody: "The seats"
Výhody: "The crew was ok. The seats no conmfortable."
Nevýhody: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Výhody: "The leg space"
Nevýhody: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Nevýhody: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Nevýhody: "not charge me for carry on luggage"
Výhody: "We had an eventless and safe flight and it was not too cold on the plane."
Nevýhody: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Výhody: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Nevýhody: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Výhody: "The cheap fares"
Nevýhody: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Výhody: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Nevýhody: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Nevýhody: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Výhody: "The crew was really nice"
Nevýhody: "1h30 delay for no specific reason is unacceptable"
Výhody: "On time departure"
Nevýhody: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Výhody: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Nevýhody: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Výhody: "Service, smiling and attention to details."
Nevýhody: "No kosher food."
Výhody: "I liked how the crew on the plane worked. Very nice."
Nevýhody: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Výhody: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Nevýhody: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Nevýhody: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Nevýhody: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Nevýhody: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Výhody: "Plane new & in good condition"
Nevýhody: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Výhody: "Nice crew"
Nevýhody: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Výhody: "Everything was on time, no delays. Polite crue. Easy boarding."
Nevýhody: "The seats are not comfortable at all"
Výhody: "Space. Priority Boarding"
Nevýhody: "Strong bad smell. One hour late for departure."
Výhody: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Nevýhody: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Výhody: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Nevýhody: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Výhody: "Cheap with early booking"
Nevýhody: "No food, even free coffee."
Výhody: "Price price price"
Nevýhody: "Messy boarding"
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Výhody: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Nevýhody: "The seats don’t lean back and do not have a lot of cushion."
Nevýhody: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Výhody: "nice servers"
Nevýhody: "no kosher food for free"
Výhody: "cheap, on time"
Nevýhody: "no reclining chairs, no water free"
Výhody: "Nothing at all"
Nevýhody: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Nevýhody: "Crampt seats, mob to board the plane, hour delay with no reason given."
Výhody: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Nevýhody: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Nevýhody: "Hidden fees"
Výhody: "Flight was on time unlike outward trip which was just under 2 hrs late"
Nevýhody: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Výhody: "We landed in one piece"
Nevýhody: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Výhody: "Friendly staff members"
Nevýhody: "They didn't have blanket and it was very cold.."
Výhody: "Horrible company never book with them"
Nevýhody: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Výhody: "Staff were friendly, when they weren't trying you charge you for everything"
Nevýhody: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."
Less queueing time on the tarmac.
Everything was smooth and fine.
Nevýhody: "The man at the back of me was for ever knocking my seat so I was unable to rest / sleep as it was an early morning flight. Even after politely asking him to refrain, he continued."
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Used tissue stuck in the seat from previous flight ."
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "The website. It kept going over the same thing and I couldn’t do what I wanted to."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Nevýhody: "40min delayed flight"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "Everything was awful - the long lines, dirty cramped seats, and dirty bathrooms They couldn’t even serve tea & milk as they didn’t have any milk It is truly the worst airline"
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Výhody: "The few were incredibly amazing they were very friendly and educated, always there to help."
Nevýhody: "Flight supposed to start at 18.55 but we didn’t take off until 9.45pm. I ended up paying extra money for a hotel because we arrived at 12.36 and the car rental were closed. A waste of money, no food, not water. Hope to claim back compensation for my hotel stay."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Nevýhody: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "It was a cheap flight. Crew on board was ok."
Nevýhody: "Plane arrived at Stansted late. The queues were horrendous and not clearly marked. One of the ground staff was very rude to an Indian lady who only asked if it was the correct queue to be in. Perhaps the customer was Indian born and the ground staff was British born of Indian descent? Flight arrived late to destination by about 30mins."
Výhody: "Cheap prices"
Výhody: "Very quick flight"
Nevýhody: "Slightly delayed"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Výhody: "The price, and actually a good amount of leg rolm! Didn't feel super squished!"
Nevýhody: "Wish water was free. I think thats just horrible..."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Výhody: "As a frequent traveler I liked how quick the process was. Fast without skimping on service. Make sure to check in online and pay for your bags prior to avoid high fees. Worth it if you read up on airline and policies before."
Nevýhody: "The gate closes 30 minutes before flight takes off. Make sure to get there extra early for checking bags and security."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Výhody: "Service was great, plane was clean and flight was smooth"
Nevýhody: "Seats were not super comfortable but what can you expect from a budget airline?"
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Výhody: "My flight was about and hour and half delayed. Stood in line for almost 1 hour. It was awful."
Nevýhody: "Poor communication"
Nevýhody: "Don't even get water on flight pretty cheap"
Výhody: "Nice new planes, comfortable environment."
Nevýhody: "No soap in bathroom, mentioned to crew she was aware of it, did not seem happy I did."
Nevýhody: "The flight was delayed 3 hours. We stood at the gate in line for half an hour before we were taken back i side the airport. There was no announcement that we are reboarding"
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Nevýhody: "Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage."
Výhody: "Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing."
Nevýhody: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Nevýhody: "Check in process"
Výhody: "Normal usual smooth travel experience"
Výhody: "Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us."
Nevýhody: "1 hour delay ☹️"
Nevýhody: "planes are old"
Nevýhody: "no legs room delay at bording delay to get to Praha"
Nevýhody: "Flight was late ~ 1h"
Nevýhody: "Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight."
Výhody: "Short queue, free inflight meal, new planes"
Výhody: "Nice staff, smooth flight"
Nevýhody: "Everything took ages, no one spoke to us, like time to board the plane, or we are landing...."
Výhody: "Daily flight"
Nevýhody: "No service at all, feels like low cost"
Výhody: "That we finally arrived"
Nevýhody: "The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane)."
Výhody: "Crew was very helpful."
Nevýhody: "The plane was a bit cramped."
Nevýhody: "The crew were not nice... talked to us in a Horrible way. There weren't any blankets"
Nevýhody: "Leg room is very small, unusual for 737. Highly not comfortable"
Výhody: "The flight was quiet and peaceful."
Nevýhody: "There was no room for my legs ( a 1.78 cm tall guy), and if you are taller than that you will not be able to sit comfortably at all!"
Výhody: "Short flight and nice crew, boarding was organized and easy"
Nevýhody: "Late departure, old plane, tight seats, no online check in"
Nevýhody: "My flight was delayed by several hours due to disruption at Gatwick which is by no means airlines fault. But what's unforgivable in modern age in the inability to check in online or at the airport's terminals without visiting the check in desk. This meant that even though I had no luggage to checkin, still had to wait in 1.5 hour queue to then go to the only desk available for my 20 secs checking and issue of the boarding pass. What a waste of time! (flew from Gatwick as apparently online checkin is available when flying from some other airports)"
Výhody: "Flight was running lates and it was very warm. It was very difficult to hear the announcements."
Nevýhody: "Everyone was very polite and friendly."
Výhody: "Nothing. Probably the last time I will fly with them."
Nevýhody: "Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why."
Výhody: "The crew was very pleasant"
Nevýhody: "The seats were uncomfortable, and air conditioning was turned off when we boarded so we were very congested inside and couldn't breathe."
Výhody: "Didn't have to pay to check a bag."
Nevýhody: "Seats were cramped."
Výhody: "Crew was polite and kind."
Nevýhody: "Delay of flight by 1hr. No entertainment. No free food and food purchased also not good."
Nevýhody: "We had issues after take off which scared the whole plane and had us looking at one another in worry. Then had engine issues again when descending that were absolutely terrifying the whole plane was yelling and crying, very trematic. I have flown 100's of times and have never in my life experienced something like this. The landing itself was also horrible as we just basically smacked the ground. If you can fly a different airline do so! I think quite possibly these aircrafts are over due to be retired and the company does not maintain the safety of them."
Nevýhody: "When I bought a Czech Air flight, I thought I was getting Czech Air- but no, it was SmartWings, their budget buddy whose seats are literally squeezed together from all directions. Do not fly this airline if you are anything but short and skinny. There are zero amenities for free- which, again, would not have been the case on Czech Airlines. The nonchalant crew attitude from start to finish did not help the experience, nor did the lack of signage to find the airline's check in at Gatwick.."
Nevýhody: "They checked us into the wrong gate. We then had to walk upast and down stairs and across the tarmac to get on the plane. My husband have low blood pressure problems and problems with stairs. There was no consideration."
Výhody: "Price point was good, staff was friendly and helpful. Overall the people working here are excellent, but they're clearly fighting an uphill battle against the company's systems/tech"
Nevýhody: "*The online check in didn't work, so I wasn't sure if I actually had a flight until I got to the airport. *Upon arriving at the airport, the flight number had changed, which added to confusion. *Upon boarding aircraft, I realized I was assigned row 32... in a 25 row plane. I guess I was the first to realize this, as when I pointed it out to a flight attendant, she conferred briefly with a coworker and then they declared it was open seating. *The beverage service took so long that they never got to my row."
Nevýhody: "totally fine for a week end trip when you don't need much luggage. I wouldn't fly if luggage is an issue or on a flight longer than 2 hours as it's a discount airline and space is limited onboard."
Výhody: "All went smoothly as usually. Flight was on time. There were beautiful Czech stewardesses on board."
Výhody: "Plane arrived on time."
Nevýhody: "Backup at security almost made us miss our flight. Too hectic."
Nevýhody: "One of the worst trip I was struggling between the samrtwings and flight network.com trying to book the seats but no one was able to help me .espically flight network.com they gave a lot of wrong information. It was nightmare!!!!"
Nevýhody: "The Flight late 3 shouts. There is no food. The sits were so close."
Nevýhody: "Flight was delayed. There was no communication of the fact it was delayed or for how long. Once boarding was completed, 1 hour late, we sat in the plane for a further 30 minutes without any communication of the cause of the delay or when we were going to leave. In fact, when the flight actually pulled back from the gate, several people were standing, or in the rest room, having given up on the flight actually departing. Once on the plane, the cabin service was so slow that they were only to serve the first 20 rows before they had to pack up because the plane was about to land. An airline to avoid ..."
Nevýhody: "Spent your and a half in line for check in. Put us in the last sit, was verry verry crowded. No food or drinks. No entertainment."
Výhody: "The staff was polite."
Nevýhody: "The delay in boarding. The unexplained delay in takeoff. They do not share information with passengers at all!!! Very low quality cold cheese sandwich. Only cheese sandwich to choose from despite the menu. Room temperature Cola zero. Unable to do webchekin? why? This company flies so much..why there is no online check in????! why? The leg room is extremely poor. Everything squeezed. The last seats near at the end of te aircraft are 90 degrees straight!! more than 90...they actually lean forward a bit...I sat there! is hould know impossilbe! I'm sorry...i have to put this company to my black list..."
Nevýhody: "Original departure time: 21h55 Effective: 24h Delay without any apologize or compensation. I asked for a bottle of water but they sad only for sell."
Výhody: "Efficient and timely flight"
Nevýhody: "We were seated in the exit row but did not know this meant that our towels and jackets would be taken from us for landing. It was sooo cold on that plane and very uncomfortable"
Nevýhody: "Terrible experience. They do not allow to bring your own water to the airplane and they denied to give me a glass of water. Also they lost my baggage and returne it to me 4 days later."
Výhody: "Staff were nice and Great value for money."
Nevýhody: "Ran hours late with pasangers sitting outside boarding gate with no seating or information. ( or compensation)"
Nevýhody: "The boarding to the plane was 40 minuets late, the plane was crowded and small, there was no food and no entertainment what so ever."
Nevýhody: "It took me 17 hours to get from Israel to Warsaw!!!"
Nevýhody: "No entertainment at all, no outlets, and all of the food was for purchase. There was no indication whatsoever that we would need to purchase food onboard (most airlines provide free drinks), and the worst part was that there was no free potable water. And, the crew were not at all nice about it. Honestly, I'd like back the 2 euros I had to spend on getting a bottle of water!"
Nevýhody: "Couldn't check in online and they were late taking off - also they said the flight was 14:20, gatwick airport website was 14:40 and when told to go to the boarding gate and board, they weren't boarding"
Nevýhody: "Both flight were late"