same as from LUX … professional, nice.
Výhody: "This Transavia Airlines is not good at all."
Nevýhody: "Many things cheaper does mean better."
Nevýhody: "Allow business passenger to use front bathroom."
Výhody: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Nevýhody: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Výhody: "Professional crew. Good simple check in."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Boarding was crazy. Could not everyone in the gate area."
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Nevýhody: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Výhody: "Very friendly crew and on time with no problems."
Výhody: "Reasonable space in economy class seats"
Nevýhody: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Nevýhody: "Late departure. Rush to connect."
Výhody: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Nevýhody: "the headrest is hard. Apart from that- all was fine"
Výhody: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Nevýhody: "Everything was very good."
Výhody: "Service is awesome. Food is great."
Nevýhody: "People with short connection are affected by the 15 to 25 minutes delay."
Nevýhody: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Nevýhody: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Nevýhody: "Flight cancelled"
Výhody: "Lovely crew, very helpful"
Nevýhody: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "Face recognition was amazing"
Nevýhody: "Too hot on plane"
Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."
Výhody: "Good selection of movies."
Nevýhody: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Výhody: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Nevýhody: "Can't think of anything."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Everything excellent. Comfortable seats in business."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Very friendly staff"
Výhody: "Everything. A truly faultless experience!"
Výhody: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Nevýhody: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Long stop over at Schiphol. Too Long!!!!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Výhody: "Friendliest economy class service I've ever encountered."
Výhody: "They flew full speed to catch up with the delays."
Nevýhody: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Nevýhody: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "5 hours delay"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Výhody: "Quick flight and comfortable"
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Nevýhody: "very very short layover at London, had to run to the gate and almost didn’t make it. Only one of our two bags made it to Dublin. Not happy at all. Not sure if I will be booking with kayak again."
Výhody: "good flight, on time, nice crew, no complaints"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Nevýhody: "The entertainment system is outdated and the touchscreen was poor"
Výhody: "Flight was great, processed quickly both sides. Cabin crew were lovely."
Výhody: "Some sleep"
Nevýhody: "No food or drink provided in crappy seats"
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "We made it safely"
Nevýhody: "The flight was delayed The seats were very uncomfortable in priority section. The entertainment was not working for a good 2 hours, untill the engineer reset the system. No USB or outlet ports for charging the devices. Excuse me, but it is 2017."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Nevýhody: "I made the mistake of buying a no checked baggage ticket- they charged me more to check my bag than it cost me for the ticket (65 British pounds). How do they get away with this? Many passengers had carry-ons that probably weighed as much as my luggage, yet I have to pay a huge fee. Plus, extra charge to choose a seat, and not even a glass of water on the flight. Last time I choose to fly British Airlines."
Nevýhody: "Boarding process was confusing because it started so early 50+ minutes prior, but our boarding passes said otherwise, 30 minutes prior."
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Some of the cabin crew were friendly."
Nevýhody: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Unfortunately I am allergic to all the food they offered .I wish the served a plain chicken or plain turkey.Everything was spicy or mixed with a pesto or curry. They need to something that is served completely plain ."
Nevýhody: "Delayed as usual"
Výhody: "Food was good."
Nevýhody: "Offer more water throughout the flight"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
Výhody: "For long flights, a 3 hours delay made it a painful journey"