Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "The seats very tightly spaced and did not reclnine"
Nevýhody: "The flights war 2 hours late and the boarding was totally disorganized."
Výhody: "crew was great and flight was on time"
Nevýhody: "Fully booked flight. Very noisy"
Nevýhody: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Nevýhody: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Nevýhody: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Výhody: "The space for the legs"
Výhody: "Friendly crew, clean and comfortable plane"
Výhody: "Very punctual and easy. Very friendly crew."
Nevýhody: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Výhody: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Nevýhody: "Flight was late two hours..."
Nevýhody: "Had to double pay for baggage. Total scam"
Nevýhody: "I booked for baggage through kayak and had to pay again. What a scam"
Nevýhody: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
Výhody: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
Nevýhody: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Výhody: "Very good company Nice staff"
Výhody: "Good planes. Kosher food was awful. No entertainment."
Výhody: "There was food even for low cost travel. Very good plane"
Výhody: "The staff was polite."
Nevýhody: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
Nevýhody: "5 hours delay"
Výhody: "No complaints!!"
Výhody: "Everything was perfect, the flight late a little but it was ok with the connection...."
Nevýhody: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
Nevýhody: "not enough leg room"
Výhody: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Nevýhody: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "On time and good service"
Výhody: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Nevýhody: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."
Výhody: "Plane was clean and there was enough room"
Nevýhody: "The boarding gate on the ticket was wrong - twice."
Výhody: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Nevýhody: "I'm sure it would have been a lovely flight had I taken it."
Výhody: "efficiency and a sense of a smile from the ground staff"
Nevýhody: "the fully booked plane."
Nevýhody: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Výhody: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Nevýhody: "I was surprised, and only for the best!"
Výhody: "Quick. Clean plane"
Nevýhody: "Boarding a bit long but still fine"
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Výhody: "Fast, clean, gracious."
Výhody: "Good service"
Nevýhody: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
Nevýhody: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
Výhody: "Very comfortable"
Nevýhody: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "Waiting area was very crowded. The flight was delayed."
Výhody: "New plane, comfortable seats, very nice flight attendants."
Nevýhody: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Nevýhody: "Very bad seats"
Výhody: "The crew was great! Was disappointed they gave us a A340 from air Belgium instead of the 787 Dreamliner we were supposed to get."
Nevýhody: "Boarding was tough they made us board a shuttle like the 90’s and go up stairs was really tough with kids and carry ons."
Výhody: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Nevýhody: "Just about everything"
Nevýhody: "Improve customer servive"
Nevýhody: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Nevýhody: "3.5hours delay"
Nevýhody: "Din’t be almost 4 hours late No explanation, no apology"
Výhody: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
Nevýhody: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."
Nevýhody: "The flight got canceled"
Nevýhody: "Flight could not taken off in 7 hours delay"
Výhody: "Crew was nice!"
Nevýhody: "It was an old plane"
Výhody: "Ground crew (checkin counter) was very nice."
Nevýhody: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Výhody: "Crew was OK"
Nevýhody: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
Výhody: "Pilots did a very good job"
Výhody: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Výhody: "Food/drink options"
Nevýhody: "Customer service"
Nevýhody: "the above"
Výhody: "Flight was fine, and on-board crew was polite and helpful."
Nevýhody: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
Nevýhody: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"
Nevýhody: "Flight delayed six hours. Never notified"
Výhody: "Service and overall experience"
Nevýhody: "Media system was not working correctly"
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Nevýhody: "2 hours late !!!"
Výhody: "Crew was friendly."
Nevýhody: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."
Výhody: "Very roomy well designed plane. Good communication from pilot and staff."
Nevýhody: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."
Nevýhody: "The flight was cancelled"
Výhody: "This time I found an ail place"
Výhody: "Very good pilots, good flight without any noise or air pockets."
Nevýhody: "The flight back departed in a delay of 40 minutes, we lended very late."
Výhody: "the crew was friendly and helpful. it wasn't such a long flight and despite that, they still had smiles on their faces when you needed something."
Nevýhody: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."
Výhody: "Check-in smooth. Flight attendants pleasant, professional and service-oriented."
Nevýhody: "In-flight entertainment offered a very conventional set of movies from which to select."
Výhody: "It was on time"
Nevýhody: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
Nevýhody: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"
Nevýhody: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"
Nevýhody: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
Výhody: "Crew was polite and efficient."
Výhody: "Newer plane. More efficient boarding process."
Nevýhody: "No entertainment system at all."
Výhody: "The staff serve nice"
Nevýhody: "Chronic failure in flight schedules"
Nevýhody: "No entertainment on that flight"
Výhody: "All the rest"
Nevýhody: "I bought economy ticket, yet I had to pay extra for my suitcase"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "I liked having a backpack."
Nevýhody: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."
Výhody: "Amazing and loveable crew, on time and very safe"
Nevýhody: "On time boarding"
Výhody: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Nevýhody: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Nevýhody: "Food, WiFi on airplane."
Výhody: "Fairly empty flight. Decent movie selections. Pleasant crew."
Nevýhody: "I shouldn’t have upgraded to Economy+ b/c the front row (in Economy) has no where to store your things except overhead, the extra legroom is negated by everyone using your row to cross between aisles and the screen that folds out from the armrest wouldn’t stay upright & required constant adjustment. No WiFi is disappointing for a 12+ hr flight."
Výhody: "Good service"
Nevýhody: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Výhody: "New plane"
Nevýhody: "Head phones very poor quality"
Výhody: "Респект израильским пилотам!!"
Výhody: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Nevýhody: "Even though the seats were comfortable, the legroom was not."
Nevýhody: "The food quality"
Výhody: "the staff is nice and helpful, food was fine, boarding and fligh on time"
Výhody: "The boarding was the only redeemable of the trip, correct and efficient"
Nevýhody: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"
Výhody: "Boarded quick"
Nevýhody: "Waited one hour in line to check my Bag. Sat in the back of the plane smelled like the bathroom. The tv wasn't working and I asked five people to fix it after asking so many people and there could fix it they eventually gave me an Ipad which was halfway through the flight. I tried to watch a movie but couldn't finish because they took it away so quickly. I was in such a rush to get out of the plane I forgot a bottle of vadka I had bought in duty free."
Nevýhody: "very little legroom to start and then the entertainment system is under the seat in front of you so can't stretch one foot at all."
Výhody: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
Nevýhody: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
Výhody: "Israeli jewish airline"
Nevýhody: "Safety movie didn/t work properly and we taxi back to the gate."
Nevýhody: "Everything, seriously, found out I'm flying with Up instead of with El Al, had to pay for everything You should have written its up and put Ups logo not El Als 1 hour delay Noisy people, who were walking around the plain all the time, even when the seat belt light was on"
Výhody: "Crew space overhead"
Nevýhody: "1 1/2 hour delay on board before departure: bathroom not clean"
Výhody: "The crew is nice."
Nevýhody: "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
Výhody: "crew crewis nice and helpful"
Nevýhody: "food is not tasty,personal screen resolution not good and ear phone jack not working properly."
Nevýhody: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."
Výhody: "Smooth flight"
Nevýhody: "We flew El Al from the USA with. 2 checked bags with no surcharge. We offloaded weight by giving gifts. We bought a lesser amount of weight in cosmetics. On our next El Al flight to Prague we were charged $80. The total weight of our 2 bags is less than 50 pounds. I notice many passengers whose carry on bags were much larger than ours, seemingly contrary to El Al rules. Not fair."
Výhody: "The crew was very good."
Nevýhody: "The seats were not comfortable. Little space for legs. The food was not for free, but the prices were fair."
Výhody: "Security team was great. Plane was clean. We arrived early to Tel-Aviv."
Nevýhody: "One senior local ground member was abusive to many customers. Tried to look for bags for extra charge."
Nevýhody: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
Výhody: "The flight was on time and the crew was good. As a low budget flight, the only freebie was water. No real entertainment."
Nevýhody: "No complaints"
Výhody: "pleasant crew very safe made everyone feel safe with excellent security throughout"
Výhody: "Got there on time"
Nevýhody: "Crowded. Old planes."
Nevýhody: "Check in was inefficient. I was assigned a seat and I was flying with my mom and we asked to be placed together and they said we'd have to pay to sit together. Boarding started on time but then on the plane was a disaster. It took an inordinate amount of time to board and get everyone seated. I was sitting the back of the plane and there wasn't enough overhead cabin space for bags since they back areas were filled with other equipment. The seats were horribly uncomfortable - between by legs getting smashed because of non existent leg room and with the chair itself just being awful. The room was so inadequate that the person sitting next to me was basically in my space unintentionally. There was no entertainment for a 4 hour flight which was awful. It was overall one of the worst flying experiences."
Výhody: "The safety aspect of flying on EL AL"
Nevýhody: "Plane was crowded and crammed. Old. Crew was less than helpful and for the most part ignored passengers or was unfriendly. Food was lackluster. Entertainment was poor and the screen was small and in poor maintenance."
Výhody: "Staff were nice"
Nevýhody: "It was very cold. Made it impossible to take a nap."
Nevýhody: "They would not rebook us on another airline. Only on El Al. They would not let us call and notify our family about the cancelation or give us a credit for phone calls. I would never fly this airline again. They do not care about there passengers."
Výhody: "Direct flight from tel aviv to new york, great security, handicapped check in"
Nevýhody: "No USB port at seat, limited entertainment, unresponsive crew-requested more tea and never received it. Tight seating, didn't leave on time"
Nevýhody: "Never on time Always have problems that keeping them from departing on time"
Nevýhody: "Poor entertainment (small selection, low quality of selection) Cabin was extremely dry; I fly very often (minimum of four flights a year) but I never recall being so thirsty so often as my two flights with El Al this year."
Nevýhody: "the flight late 6 hours without telling why, i missed my connection flight also."
Výhody: "One of the movies was Captain America: Civil War. The food wasn't bad either, and the flight attendant gave me apple juice when I went to ask for it mid-flight."
Nevýhody: "No choice of movies, i.e. no proper entertainment system. The movies/shows El Al chose for the different channels weren't horrible, but nothing compared to the choices most airlines give nowadays, and more importantly, with El Al it's not possible to control the timing of the movies, nor choose from a library, and that's much, much worse."
Výhody: "No delays"
Nevýhody: "The flight was served by low cost partner sand or and not by elal as advertised. Checkin on remote terminal took 1hour longer. Food was not served."
Nevýhody: "Wasn't able to check in online - poor website Got charged for bags which I wasn't told Was almost being charged for checking in at counter Took so many bus in airport from terminal 1 to 3, then to gate, then to plane - total nonsense Check in agent was unapologetic even rude Wasn't able to pick a seat they were assigned! Kayak should also warn that this is a charter that requires bag fee, no seat choice. Very poor experience, will never fly this airline again!"
Nevýhody: "3 hours delay"
Nevýhody: "Old plane uncomfortable seats. Late takeoff"
Výhody: "Flight was good, El Al at the check in should see when you guys book two ticket under my name.. How come?? Same name, same flight, same date, same credit crad, same date of birth...?? In professional"
Nevýhody: "You book me twice and you charge me twice because arro...how could you book me twice for the same flight...and you charged me twice!!! You are a scam and I will not use your service!!!"
Výhody: "flight was two hours delayed, then waited at taxiing for another hour and a half. TV screen did not work, earphone plug did not work. it was an unpleasant experience."
Výhody: "Good smooth flight,good landing"
Nevýhody: "All of the above,very bad registration/boarding experience, the flight and the credit is great"
Výhody: "The service and the price are 100% positive !!!!"
Nevýhody: "1) Impossible to /check in/ in Prague International Airport at the "automatic check in desk" , (online only) OR 10$ at the regular checking desk !!!! What if you are a 70 year old person (like my mom) and you don't know how to use the internet ... Big problem!!! I had to drive all the way to the airport in order to put my mom on the plane. 2) "El/AL UP" website malfunction?! perhaps preprogrammed ?! While preparing for the flight it's not always possible to prepay for the luggage ahead. The internet sight freezes on you, dropping you back to the "form page" without letting you to proceed further.... nasty nasty thing !!!"
Výhody: "Our seats were in the rear of aircraft, giving us excellent access to the galley and aft restrooms."
Nevýhody: "Can't change this but the 15.5 hour non-stop was a long flight. Both directions our outdated inflight entertainment didn't work."
Výhody: "Staff was nice and welcoming. Flight was smooth."
Nevýhody: "Snacks should be included in the price."
Nevýhody: "No delay please!"
Nevýhody: "Flight was 90 minutes late. Crew was nice."
Výhody: "The flight was very smooth"
Nevýhody: "Flew 5x times with CSA this summer , never on time"
Výhody: "The airline was fine, excellent crew and plane. The Bucharest airport was OK. It was quite warm, not great AC and limited seating. Different system for check in as you had a time window in which to do it so if your ride brought you early then you had to wait to check in. Prague was problem free."
Výhody: "An hour late"
Nevýhody: "Could have been on time."
Výhody: "Not much. Below is just #1 on a list of avoidable problems and obvious oversights."
Nevýhody: "They took my check-in, told me I would be able to board. However, no one made a phone call to the gate! So I was left at the airport but my bag was sent to Prague. I spent 6 hours of Iberia/Czech airlines employees/dept's telling me I needed to talk to someone else. Worst booking ever."
Výhody: "Seats were "old style" - still had some cushioning. The flight indeed reached it's destination in Prague."
Nevýhody: "Flight was 20 minutes late to get in to Rome. Boarding was a zoo. First a huge single line crawling through the gate. Then, overloaded buses taking squeezed passengers to the plane. Another 35 minute delay to taxi. While not a budget carrier, food and even water is only for sale. Terrible landing."
Výhody: "The flight was on time"
Nevýhody: "Waited for a long time and got delayed. Leaving from the plane was chaotic"
Výhody: "Could get a comfortable seat"
Nevýhody: "All changeable seats available came at a cost whilst the flight was only ~75% full?"
Nevýhody: "Worst service ever! The staff is super rude."
Výhody: "Boarding was smooth with slight delay getting on the bus to the plane on the tarmac. No other issues at all. Crew was respectful and nice."
Nevýhody: "The flight was slightly delayed and was operated by Smartwings."
Nevýhody: "There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past."
Výhody: "Good connection to Prague. Flight on time, boarding & check-in efficient."
Nevýhody: "Airline Charged us 35 Euro each to check small bag that we could carry on in US. Can only carry on 1 item. Can’t carry on a small backpack with small luggage. That counts as 2. Best to buy tickets that includes 1 checked bag. All drinks & food must be purchased. Nothing is complimentary."
Nevýhody: "Worse airlines in new I've ever seen"
Nevýhody: "This airline RIPS OFF the consumer. We flew RT from Prague to Budapest and had a choice between Czech Air and RyanAir. We decided to pay more money and chose Czech Air because RyanAir had multiple warnings about extra costs that are incurred if strict luggage size and weight restrictions are exceeded. We felt it was worth it to pay more up-front with Czech Air so we could avoid this additional cost and stress. The first leg of the flight went fine — no weighing of luggage, no additional costs. (Our luggage is standard carry-on size.) During the second leg of the flight a very unsympathetic Czech Air employee in Budapest weighed our luggage carefully, claimed that we exceeded the weight limit by a couple of kg, and charged us 35 euros more PER BAG. Now we wish we would have chosen RyanAir as it ultimately would have been cheaper and at least RyanAir is more honest up-front about these extra charges associated with one’s luggage. As consumers, this felt to us like a bait-and-switch situation — not good."
Výhody: "Good flight, on time"
Nevýhody: "No refreshments, not even plain water"
Nevýhody: "Only negative delayed flight"
Výhody: "What I liked? That we arrived safe to destination and on time. This was the only direct flight Zagreb to Prague, otherwise it would have taken several hours more."
Nevýhody: "What didn’t I like? Everything. A very old plane, all seats are the same, so don’t bother to fly priority. The check in was a bit odd. The lady was quite petulant and treated me with disdain. Guess she had a bad hair day. And it was too early in the morning."
Nevýhody: "high price no food and beverages only 1 bag"
Výhody: "very quick flight"
Výhody: "They denied me on board and said weather is not good when actually they overbooked"
Výhody: "I finally got to Prague"
Nevýhody: "Delayed boarding and the crew in Porto airport didn't even say anything. The lines for check in were non existent and people just got in however. No one from czech airlines helping out to organize anything."
Výhody: "It is first time I used this airline. No luggage allowance and you need to pay for your luggage on board.during booking this airline did not mention it"
Nevýhody: "Extra payment for my one bag of 14 kg. No snack or food or tea during flight."
Výhody: "flight was on time and smooth."
Nevýhody: "No airline service desk available until 2 hours prior to flight. taking a Bus to plane. Have difficultly climbing and descending stairs due to lack of jetway."
Výhody: "No frills. On time."
Nevýhody: "No frills."
Nevýhody: "The crew's English was quite bad, and I wasn't aware that we'd have to pay for our checked luggage, as well as refreshments. Also, our flight was incredibly late leaving BHX."
Nevýhody: "seats were small, no entertainment, food and beverages were available for a fee, checked baggage cost extra"
Výhody: "fast boarding, took off on time, landed on time."
Výhody: "All in all the flight was OK, but have to pay for a 14 kg. bag...:-( 35 euro.."
Nevýhody: "- have to pay for a 14 kg. bag...:-( 35 euro.. - I understand that companies need to save but not to offer even a glas of water, that I can not understand, include it in the price of the ticket. The ticket was 130 euro, so it was not low low cost... This is not human."
Nevýhody: "Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later."
Výhody: "Successful flight."
Nevýhody: "Bused to terminal. No refreshments or entertainment. Everything slow."
Výhody: "Everything worked smootly, people is very kind."
Nevýhody: "Not even a glass of water."
Nevýhody: "I misconnexted and no one at their ticket counter would help me with 35 minutes before departure. Had to buy another ticket."
Nevýhody: "!!!Careful about luggage extra charges! I paid extra 70 EUR on return flight that was not mentioned anywhere, on the contrary, booking agent said 1st bag for free!"
Výhody: "I got to sit by the most beautiful person on the plane."
Nevýhody: "had to take a shuttle bus to the runway to board the plane, but this was in an unorganized way which caused us to have to deboard the bus and wait in the December cold for 10 minutes while everyone was funneling onto the plane. No complimentary drinks, snacks for the ~1 hr flight. "Propeller" plane was very noisy"
Výhody: "Ground crew in Barcelona was terrible. Sat at the boarding pass gate until 10 minutes pass scheduled take off time. No airline personnel ever showed up at the gate. Found out about gate change and one hour delayed flight from the schedule board. Went to new gate and complained to hound personnel about no one at assigned gate. They really did not seem to care and said listen to pa announcements. Ten minutes later we heard the first pa anouncement."
Výhody: "Flight was on time"
Nevýhody: "I tried to check in and was standing there and both agents just sat and talked to one another and ignored me. I had to walk up to the counter and ask if I could check in as I was 2 hours early. They said to check back in a few minutes , not sure why they couldn;t just check me in ? I guess they didn't feel like working. Second, when I did check in, they charged me $40 extra euro for not checking my bag in online which I explained I was never prompted to check in a bag online. They still charged me so I plan to dispute it. Than third, no drinks on the entire flight, not even water ,really ???? That is unheard of. Fourth, the flight attendant wakes me up to tell me I need to put my window blind up for landing. Again, I have never heard of a requirement that all blinds be up in order to land ? I was exhausted after flying for over 24 hours from CA to Prague and it was really annoying to be woken up for that. Lastly, it took my bag like 45 minutes to come off the belt. Again, it has never taken that long on any other airline, it stressed me out cause I was beginning to think my bag got lost. It finally showed after almost everyone on the flight had already gotten their bags. Never using Czech Airlines again."
Nevýhody: "Boarding process was completely out of control. No structure what so ever. Boarding gate was changed and no announcement was made. The boarding gate staff were completely uninterested in helping or answering any questions."
Výhody: "Efficient. Cheap."
Nevýhody: "No drink service. Definitely no frills."
Výhody: "Friendly staff, comfortable seats"
Nevýhody: "All good"
Výhody: "Efficient flight"
Nevýhody: "They said our carry ons were too big, and one too heavy, so we had to check all and pay extra. This hasn't been a problem on Brussels Air or domestic (USA). No free drinks. No entertainment because short flight."
Nevýhody: "They did not even offer water"
Výhody: "Everything was beautiful, there was a delay but we made it on time to PRG as calculated"
Nevýhody: "We had a three hours delay without czech airlines telling us why. No compensation on the plane was provided"
Výhody: "Got us there safely"
Nevýhody: "The plane was delayed by 45 minutes but we could not get any information. I had a temporary frequent flyer card but the system would not take it to apply the benefits. All refreshments cost money. Water for 3 EUR. Limited luggage."
Výhody: "Great crew and comfortable seat"
Výhody: "The size of hand luggage"
Výhody: "Staff ok"
Nevýhody: "I HOUR DELAY"
Nevýhody: "31/2 hours delay, worse place landing no air conditioning"
Nevýhody: "Flight was delayed. Very little communication"
Nevýhody: "More leg room"
Výhody: "The crew was nice"
Nevýhody: "One of the toilets was out of order"
Nevýhody: "The landing was very bad"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "It was on time"
Nevýhody: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Nevýhody: "Airplane seats"
Nevýhody: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Výhody: "All good"
Nevýhody: "Delayed, limited food menu"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Výhody: "Low price, clean, cheerful cree"
Nevýhody: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
Nevýhody: "We were three and a quarter hours delayed"
Výhody: "Their friendly service was great"
Nevýhody: "leg room might push me out of their great airline"
Výhody: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Výhody: "The food is reasonably priced and tastes good."
Nevýhody: "The seats don't recline and are so cramped you can't possibly take a nap."
Nevýhody: "2 hours delay caused us to lose the day"
Nevýhody: "The take off was delayed too much."
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Nevýhody: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
Výhody: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
Nevýhody: "New aircraft"
Výhody: "easy boarding"
Nevýhody: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "Very fast boarding, crew is efficient and plesent"
Nevýhody: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
Výhody: "I was offered to check in my hand luggage for no extra fee"
Nevýhody: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "Gave us.hard time with the hand laggage"
Výhody: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
Nevýhody: "very long delay (however it was weather related and the airline could do nothing about it )."
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Nevýhody: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Nevýhody: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
Výhody: "Al went well - no props - arrival in time."
Výhody: "Very kind crew"
Nevýhody: "No drinking water left after 3 hours flight"
Výhody: "Relatively easy. Cheap. No frills."
Nevýhody: "No food. No entertainment. Have to pay for all "extras" including seats and bags. Hate stansted airport"
Nevýhody: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
Výhody: "Flight was on time"
Nevýhody: "Price was higher than most EU flights"
Výhody: "The boarding and the treatment our bags got was efficient and friendly."
Nevýhody: "Just like the emails I got suggested, I checked in online pretty early. The seats I got were the absolute worse located right in front of the toilet in the last row. Trying to get any comfort with no option to lower the back of our seat and bearing the noise of people using the potty - that was a bit too much. Needless to say our seats back home are even worse since they are on the parallel row in front of the door to the toilet. If all that isn't enough we wanted to drink some fine whiskey we brought with us from the duty free and the bottle was confiscated by the flight attendant, who claimed that I cannot drink any alcohol that wasn't bought from the plane. In the seat next to me, by the way, was a guy eating sushi he just got before boarding. That felt absurd and unjustified."