The price but the service was poor and the staff was very rough and unfriendly.
Výhody: "New plane, comfortable seats, very nice flight attendants."
Nevýhody: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Nevýhody: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Nevýhody: "Very bad seats"
Výhody: "The crew was great! Was disappointed they gave us a A340 from air Belgium instead of the 787 Dreamliner we were supposed to get."
Nevýhody: "Boarding was tough they made us board a shuttle like the 90’s and go up stairs was really tough with kids and carry ons."
Nevýhody: "Improve customer servive"
Nevýhody: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
Nevýhody: "3.5hours delay"
Výhody: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
Nevýhody: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."
Nevýhody: "The flight got canceled"
Nevýhody: "Flight could not taken off in 7 hours delay"
Výhody: "Crew was nice!"
Nevýhody: "It was an old plane"
Výhody: "Ground crew (checkin counter) was very nice."
Nevýhody: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Výhody: "Crew was OK"
Nevýhody: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
Výhody: "Pilots did a very good job"
Výhody: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Výhody: "Food/drink options"
Nevýhody: "Customer service"
Nevýhody: "the above"
Výhody: "Flight was fine, and on-board crew was polite and helpful."
Nevýhody: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
Nevýhody: "Boarding started on time yet we took off an hour late"
Nevýhody: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"
Nevýhody: "Flight delayed six hours. Never notified"
Výhody: "Service and overall experience"
Nevýhody: "Media system was not working correctly"
Výhody: "טיסה מהירה"
Nevýhody: "יצא באיחור של 50 דקות"
Výhody: "my flight canceled from WAW to EWR"
Nevýhody: "my flight canceled from WAW to EWR"
Nevýhody: "2 hours late !!!"
Výhody: "Your crew manager was being very arrogant.. No tolerance at all"
Výhody: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Nevýhody: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Výhody: "Crew was friendly."
Nevýhody: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."
Nevýhody: "The flight was cancelled"
Výhody: "This time I found an ail place"
Výhody: "Very good pilots, good flight without any noise or air pockets."
Nevýhody: "The flight back departed in a delay of 40 minutes, we lended very late."
Nevýhody: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."
Výhody: "Check-in smooth. Flight attendants pleasant, professional and service-oriented."
Nevýhody: "In-flight entertainment offered a very conventional set of movies from which to select."
Výhody: "It was on time"
Nevýhody: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
Výhody: "Getting off at the end"
Nevýhody: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."
Nevýhody: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"
Nevýhody: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"
Nevýhody: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
Výhody: "Crew was polite and efficient."
Výhody: "The service, 2 exits from the plain, blanket and pillow"
Nevýhody: "No food and entertainment"
Výhody: "Newer plane. More efficient boarding process."
Nevýhody: "No entertainment system at all."
Výhody: "The staff serve nice"
Nevýhody: "Chronic failure in flight schedules"
Nevýhody: "No entertainment on that flight"
Výhody: "All the rest"
Nevýhody: "I bought economy ticket, yet I had to pay extra for my suitcase"
Výhody: "The flight was on time. No delays."
Nevýhody: "It was nothing I did not like this time."
Výhody: "Absolutely nothing"
Nevýhody: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"
Výhody: "Amazing and loveable crew, on time and very safe"
Nevýhody: "No hard liquor. Only wine"
Výhody: "The food"
Nevýhody: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
Nevýhody: "In flight entertainment system was not working. Plane was 40 minutes late leaving. Had to run to make connections. Luggage didn’t make it."
Výhody: "Crew, service, clean. Free wifi."
Nevýhody: "Nothing . Perfect flight."
Výhody: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
Nevýhody: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
Výhody: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
Nevýhody: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
Nevýhody: "Delay, food, entertainment"
Výhody: "Not much."
Nevýhody: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
Nevýhody: "Storage is too small for trolley or even a computer bagpack"
Výhody: "Crew and boarding and price"
Nevýhody: "Charging got coffee is a bit much. NO foot room"
Výhody: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
Výhody: "the part I liked was that the plane didn't crash."
Nevýhody: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
Výhody: "Респект израильским пилотам!!"
Výhody: "All was cool!"
Nevýhody: "All was ok, flight was a bit late, but fine"
Nevýhody: "The food quality"
Nevýhody: "Everything, seriously, found out I'm flying with Up instead of with El Al, had to pay for everything You should have written its up and put Ups logo not El Als 1 hour delay Noisy people, who were walking around the plain all the time, even when the seat belt light was on"
Výhody: "The food was good and the crew on board was pretty good."
Nevýhody: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
Výhody: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
Výhody: "Smooth flight"
Nevýhody: "We flew El Al from the USA with. 2 checked bags with no surcharge. We offloaded weight by giving gifts. We bought a lesser amount of weight in cosmetics. On our next El Al flight to Prague we were charged $80. The total weight of our 2 bags is less than 50 pounds. I notice many passengers whose carry on bags were much larger than ours, seemingly contrary to El Al rules. Not fair."
Výhody: "The crew was very good."
Nevýhody: "The seats were not comfortable. Little space for legs. The food was not for free, but the prices were fair."
Výhody: "Security team was great. Plane was clean. We arrived early to Tel-Aviv."
Nevýhody: "One senior local ground member was abusive to many customers. Tried to look for bags for extra charge."
Výhody: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
Nevýhody: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
Výhody: "The flight was on time and the crew was good. As a low budget flight, the only freebie was water. No real entertainment."
Nevýhody: "No complaints"
Nevýhody: "Check in was inefficient. I was assigned a seat and I was flying with my mom and we asked to be placed together and they said we'd have to pay to sit together. Boarding started on time but then on the plane was a disaster. It took an inordinate amount of time to board and get everyone seated. I was sitting the back of the plane and there wasn't enough overhead cabin space for bags since they back areas were filled with other equipment. The seats were horribly uncomfortable - between by legs getting smashed because of non existent leg room and with the chair itself just being awful. The room was so inadequate that the person sitting next to me was basically in my space unintentionally. There was no entertainment for a 4 hour flight which was awful. It was overall one of the worst flying experiences."
Výhody: "Nothing was particularly good."
Nevýhody: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
Výhody: "Entertainment system did not work at my seats on both legs on my round flight."
Výhody: "Staff were nice"
Nevýhody: "It was very cold. Made it impossible to take a nap."
Výhody: "The flifht was not fully booked which obviously had a positive impact on crew and service"
Výhody: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
Nevýhody: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
Výhody: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
Výhody: "the crew were trying to do a good job."
Nevýhody: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
Nevýhody: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
Nevýhody: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
Nevýhody: "Wasn't able to check in online - poor website Got charged for bags which I wasn't told Was almost being charged for checking in at counter Took so many bus in airport from terminal 1 to 3, then to gate, then to plane - total nonsense Check in agent was unapologetic even rude Wasn't able to pick a seat they were assigned! Kayak should also warn that this is a charter that requires bag fee, no seat choice. Very poor experience, will never fly this airline again!"
Nevýhody: "3 hours delay"
Nevýhody: "Old plane uncomfortable seats. Late takeoff"
Nevýhody: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
Nevýhody: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
Nevýhody: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
Výhody: "Good smooth flight,good landing"
Nevýhody: "All of the above,very bad registration/boarding experience, the flight and the credit is great"
Výhody: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
Nevýhody: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
Výhody: "The stewardess were very sweet and tried to get it working for us"
Nevýhody: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
Výhody: "The service and the price are 100% positive !!!!"
Nevýhody: "1) Impossible to /check in/ in Prague International Airport at the "automatic check in desk" , (online only) OR 10$ at the regular checking desk !!!! What if you are a 70 year old person (like my mom) and you don't know how to use the internet ... Big problem!!! I had to drive all the way to the airport in order to put my mom on the plane. 2) "El/AL UP" website malfunction?! perhaps preprogrammed ?! While preparing for the flight it's not always possible to prepay for the luggage ahead. The internet sight freezes on you, dropping you back to the "form page" without letting you to proceed further.... nasty nasty thing !!!"
Nevýhody: "Was late to leave- late to arrive- slow boarding- no explanation from crew Ppl moved all around- loud drunk ppl- crew don't keep order- poorly managed."
Výhody: "The check in people were friendly and efficient. The flight crew was friendly, direct and personal."
Nevýhody: "We checked in at Terminal 1. Then they take you in a bus to another terminal, where you re-enter the terminal and then board the plane from the jetway. It seemed like an unnecessary extra step."
Výhody: "Great crew and comfortable seat"
Výhody: "The size of hand luggage"
Výhody: "Staff ok"
Nevýhody: "I HOUR DELAY"
Nevýhody: "31/2 hours delay, worse place landing no air conditioning"
Nevýhody: "Flight was delayed. Very little communication"
Nevýhody: "More leg room"
Výhody: "The crew was nice"
Nevýhody: "One of the toilets was out of order"
Nevýhody: "The landing was very bad"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "It was on time"
Nevýhody: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Nevýhody: "Airplane seats"
Nevýhody: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Výhody: "All good"
Nevýhody: "Delayed, limited food menu"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Výhody: "Low price, clean, cheerful cree"
Nevýhody: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
Nevýhody: "We were three and a quarter hours delayed"
Výhody: "Their friendly service was great"
Nevýhody: "leg room might push me out of their great airline"
Výhody: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Výhody: "The food is reasonably priced and tastes good."
Nevýhody: "The seats don't recline and are so cramped you can't possibly take a nap."
Nevýhody: "2 hours delay caused us to lose the day"
Nevýhody: "The take off was delayed too much."
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Nevýhody: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Výhody: "easy boarding"
Nevýhody: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "I was offered to check in my hand luggage for no extra fee"
Nevýhody: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
Nevýhody: "very long delay (however it was weather related and the airline could do nothing about it )."
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Nevýhody: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Výhody: "Easy and smooth boarding, on time"
Nevýhody: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Nevýhody: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
Výhody: "Al went well - no props - arrival in time."
Nevýhody: "One bathroom was broken the entire flight leaving just one open and long lines to it"
Výhody: "The leg space was better than usual"
Nevýhody: "I expect water to be provided in any flight, and it was missing"
Výhody: "Very kind crew"
Nevýhody: "No drinking water left after 3 hours flight"
Výhody: "Relatively easy. Cheap. No frills."
Nevýhody: "No food. No entertainment. Have to pay for all "extras" including seats and bags. Hate stansted airport"
Nevýhody: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
Výhody: "Flight was on time"
Nevýhody: "Price was higher than most EU flights"
Too many hours of delay ( 4)
Výhody: "The flight was fine"
Nevýhody: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Nevýhody: "Lower the aircondition temp, it was hot in the plane during flight"
Výhody: "Flight duration"
Nevýhody: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Výhody: "The crew was ok. The seats no conmfortable."
Nevýhody: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Výhody: "The leg space"
Nevýhody: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Nevýhody: "Uncomfortable seats"
Nevýhody: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Výhody: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Nevýhody: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Výhody: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Nevýhody: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Výhody: "Once boarding started it was very fast and flight left shortly after"
Nevýhody: "Seats are very uncomfortable"
Nevýhody: "Both flues were really delay really disappointed"
Výhody: "Service, smiling and attention to details."
Nevýhody: "No kosher food."
Výhody: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Nevýhody: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Nevýhody: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Výhody: "The price"
Nevýhody: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Výhody: "The crew was very nice. The flight was ok"
Nevýhody: "Not much of a food choice.."
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Nevýhody: "No air conditioned 2 hours late Poor ground service"
Výhody: "The flight was overbooked so they took my wife of the flight"
Nevýhody: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Výhody: "Everything was on time, no delays. Polite crue. Easy boarding."
Nevýhody: "The seats are not comfortable at all"
Výhody: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Nevýhody: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Výhody: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Výhody: "Pilot flew well Cup Noodles available to buy"
Nevýhody: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Nevýhody: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Výhody: "Maybe the food selection and the price of it."
Nevýhody: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Výhody: "Price and schedule. Going on time with no delays. Good value for money."
Nevýhody: "Very hard on baggage policy"
Výhody: "The people are very rude no cooperation"
Nevýhody: "The crew was very rude"
Nevýhody: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Nevýhody: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Nevýhody: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Nevýhody: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Nevýhody: "Everything. Worst service I have ever seen on a flight."
Výhody: "Arrived only slightly delayed"
Nevýhody: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Výhody: "Wizzair suggestion to compensate us"
Nevýhody: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Nevýhody: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Výhody: "cheap, on time"
Nevýhody: "no reclining chairs, no free water"
Výhody: "It was quite good at boarding, quick and efficient (from/to)."
Nevýhody: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Nevýhody: "Lots of hidden charges."
Nevýhody: "The flight is late from tlv to luton and from luton to tlv."
Nevýhody: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Výhody: "Non stop"
Nevýhody: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Výhody: "Friendly staff members"
Nevýhody: "They didn't have blanket and it was very cold.."
Everything was smooth and fine.
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "The crew on the plain were great"
Nevýhody: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Nevýhody: "There was a delay of 2 hours when the boarding du"
Výhody: "Short flight"
Nevýhody: "Give free water"
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "Easy trip. Crew relaxed, short flight."
Nevýhody: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Výhody: "The frew was nice"
Nevýhody: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "Flight took off on time"
Nevýhody: "Seats are very uncomfortable"
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Výhody: "Helpful staff especially with disabled access."
Nevýhody: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Nevýhody: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "2 hours delay"
Nevýhody: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Short flight Flight itself is cheap Plane ok"
Nevýhody: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Nevýhody: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Výhody: "The price of the ticket"
Nevýhody: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Výhody: "Cheap prices"
Výhody: "price and schedule were very fine on time pleasant staff"
Nevýhody: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Nevýhody: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Výhody: "best food and drinks best clubs"
Výhody: "Low price"
Nevýhody: "delay of 1:30."
Výhody: "on time"
Nevýhody: "Flying shop"
Výhody: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Nevýhody: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "Late , expensive, loud, no leg room seat do not tilt !"
Výhody: "departure time"
Nevýhody: "no water to drink"
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Výhody: "The ticket was cheap and to an airport that had easy access to public transportation."
Nevýhody: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."