fare price and good service
Plane was packed. Lots of screaming babies. No leg room. Very uncomfortable for such a long flight. Could not change seats during check in. Too many unmasked people. Seats were too close together. The staff was great though.
The AC didn't work properly - it was hard to breathe with the mask on and it was quite hot. My girlfriend needed 15 minutes to recover (get some fresh air) after the flight.
Výhody: "Business class was actually economy class."
Nevýhody: "Real business class"
Výhody: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Nevýhody: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Incredibly good flight with excellent crew and good food."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Seats were very uncomfortable"
Nevýhody: "too expensive for flights"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Delayed flight 1 hour"
Výhody: "Friendly and helpful staff, clean."
Nevýhody: "The flight was extremely hot the whole time. it was very uncomfortable."
Nevýhody: "Having trailer, but not movie"
Nevýhody: "Had to carry all baggages to international departure on myself OUTSIDE. Very inconvenient plus 14 hours layover with no lounge to stay"
Výhody: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Nevýhody: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Výhody: "Everything was ok. I will be happy to fly again with With Terkish Airlines"
Nevýhody: "I made a mistake in changing of flight dates and within 24 hours I tried to rectify it and I couldn't for some strange reasons, I called for help and they told me they cannot help me cos Turkish airlines have already made the changes... This is so so horrible and am still here in turkey stranded.... Thank you very much for ur services"
Výhody: "Food, entertainment and service"
Nevýhody: "narrow sitting space"
Nevýhody: "had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "I,d all the service and the food the drink"
Nevýhody: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "My family and I bought our tickets months in advance. We had selected the seats right next to one another. When we go to airport and check in we noticed they placed 2 of us on the same seat! So we ask them to correct it. They instead break us up into random locations on the flight. That's not even the worst of it. When we get in the aircraft our seats were taken up by other people. we had to wait for everything to pass us inside the tight rows to find other seats even further apart. We payed for seats together."
Výhody: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Nevýhody: "Flight attendants need to be friendly ."
Nevýhody: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Výhody: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Nevýhody: "Nothing , it was all good"
Výhody: "Food was amazing. Service was great."
Výhody: "No delays Courtesy of crew Very pleasant fly"
Výhody: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Nevýhody: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Food and good movies selection"
Nevýhody: "Flight attendant actitud"
Výhody: "The flight and in-flight services were good."
Nevýhody: "Flight was delayed by 2 hours with minimum information and no apology. We missed our connecting flight and the ground staff in Istanbul was not very helpful. The people at the so called Welcome center/care point were fownright rude."
Výhody: "quick flight and good snack good entertainment console and selection"
Nevýhody: "They moved the time up without prior notice. I could have lost the flight. They checked my bag in Antalya via Istanbul to Naples. When arrived in Naples no luggage. After long wait was told it is held in security in Istanbul. They should have not boarded me if they had problem with the luggage or at least they should have told me in Istanbul not after arriving at destination and have to search for an answer. Extremely poor airline and will never fly with them again."
Nevýhody: "I didn't hear the boarding call in English."
Výhody: "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
Nevýhody: "Long layover wait in Istanbul"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
Nevýhody: "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Výhody: "Very comfortable. The best flight i ever had."
Nevýhody: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Výhody: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Výhody: "Enjoyed the flight, airports, service."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Výhody: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Nevýhody: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Výhody: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Výhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Nevýhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Výhody: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Nevýhody: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Výhody: "Plane was clean. Staff helpful"
Nevýhody: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Nevýhody: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Nevýhody: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Výhody: "The crew was friendly and particularly one of the girls was always giving her best"
Výhody: "Crew was fantastic and with an exceptional service. Food was really good."
Nevýhody: "Maybe the seats coudl be a little bit wider"
Výhody: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Nevýhody: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Výhody: "Everything was just right."
Výhody: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Výhody: "Decent amount of space between seats"
Výhody: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Výhody: "Efficient boarding, friendly crew, easy flight, on time arrival"
Výhody: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Nevýhody: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Výhody: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Nevýhody: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Výhody: "Great staff, good meals, snacks, and drinks thru the entire flight."
Nevýhody: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Except eventually delay, the flight experience is good."
Výhody: "Short flight and got a snack"
Nevýhody: "Boarding was a hassle"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Výhody: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Nevýhody: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Nevýhody: "Flyght was terible"
Nevýhody: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Výhody: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Nevýhody: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Výhody: "Flight was good and everything worked out perfectly."
Výhody: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Nevýhody: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Výhody: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Nevýhody: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."
Výhody: "Ground crew was very kind"
Nevýhody: "My ordered vegetarian meal was missing on the way back :("
Výhody: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Výhody: "The food was good"
Nevýhody: "Everything was fine"
Nevýhody: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Nevýhody: "It was late No food"
Výhody: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Nevýhody: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Výhody: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Nevýhody: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Very nice and polite crew, great service."
Nevýhody: "Regular breakfast was just a muffin and nothing else :("
Výhody: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Nevýhody: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Výhody: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Nevýhody: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Výhody: "The service on board was fantastic. The flight was very smooth."
Nevýhody: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Nevýhody: "There were no air vents, which made for a hot flight."
Výhody: "Easy travel nice plane."
Nevýhody: "Not enough leg room for long flight."
Výhody: "Everything worked well."
Nevýhody: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Angebote beim nächsten Flug
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Výhody: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Výhody: "Seats were good"
Výhody: "Nice seats, clean spacious airport, nice crew"
Nevýhody: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Výhody: "Departure and arrival were right on time."
Nevýhody: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Nevýhody: "One hour delay and baggage retrieval also took one hour"
Výhody: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Nevýhody: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Nevýhody: "We had were more than 3 hours late"
Výhody: "Comfortable and spacious seat allowed me to slee most of the flight!"
Výhody: "Nice crews. Flight was on time"
Nevýhody: "There is no instant noodle as in Suncafe (menu)"
Výhody: "smooth check in and boarding"
Výhody: "I like the competative rates and on time schedule."
Nevýhody: "Lost my luggages"
Výhody: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Nevýhody: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Výhody: "Short wait"
Nevýhody: "Not enough leg room"
Výhody: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Nevýhody: "Didn’t get to it"
Výhody: "The employee were professional and nice. Every thing went smooth"
Výhody: "Mostly everything was fine with the flight"
Nevýhody: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Výhody: "The lounge"
Nevýhody: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Výhody: "Fast amd easy flight"
Výhody: "Quik flight"
Nevýhody: "The fiod I requested from the menue was not available"
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Výhody: "Wonderful flight. Everything was Handled well by flight staff"
Nevýhody: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Výhody: "We got where we were going safely"
Nevýhody: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Nevýhody: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Výhody: "Staff was nice"
Nevýhody: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Výhody: "Cost was reasonable."
Nevýhody: "Often it has delays."
Nevýhody: "Delayed 35 minutes"
Výhody: "Good flight overall and crew good"
Nevýhody: "Left half hour late otherwise satisfied"
Výhody: "customer service in general.."
Výhody: "Plane was veryClean. On time. Staff were very frindly"
Výhody: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Výhody: "efficient boarding"
Nevýhody: "seat a bit worn out. luckily it was a short flight"
Výhody: "Everything perfect I Like the sun express"
Nevýhody: "Flight was 90 minutes late. Crew was nice."
Výhody: "Seat were good and service."
Nevýhody: "Food could’ve been better. No snacks either."
Výhody: "Friendly crew"
Nevýhody: "Our luggages were late for two days in both ways! Surely they have to do something about this"
Nevýhody: "The fly had a 3 hours delay where they had us sit inside the airport , and only was offered an amall cup of water"
Výhody: "The airline was fine, excellent crew and plane. The Bucharest airport was OK. It was quite warm, not great AC and limited seating. Different system for check in as you had a time window in which to do it so if your ride brought you early then you had to wait to check in. Prague was problem free."
Nevýhody: "The boarding process. Had to sit on a bus on the tarmac for a long time before getting shuttled to the plane."
Nevýhody: "Not delete 50 minutes!"
Výhody: "Not much. Below is just #1 on a list of avoidable problems and obvious oversights."
Nevýhody: "They took my check-in, told me I would be able to board. However, no one made a phone call to the gate! So I was left at the airport but my bag was sent to Prague. I spent 6 hours of Iberia/Czech airlines employees/dept's telling me I needed to talk to someone else. Worst booking ever."
Nevýhody: "Flight was delayed due to mechanical issues so do a better job at maintaining the planes"
Výhody: "The flight was on time"
Nevýhody: "Waited for a long time and got delayed. Leaving from the plane was chaotic"
Nevýhody: "There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past."
Výhody: "Good connection to Prague. Flight on time, boarding & check-in efficient."
Nevýhody: "Airline Charged us 35 Euro each to check small bag that we could carry on in US. Can only carry on 1 item. Can’t carry on a small backpack with small luggage. That counts as 2. Best to buy tickets that includes 1 checked bag. All drinks & food must be purchased. Nothing is complimentary."
Nevýhody: "This airline RIPS OFF the consumer. We flew RT from Prague to Budapest and had a choice between Czech Air and RyanAir. We decided to pay more money and chose Czech Air because RyanAir had multiple warnings about extra costs that are incurred if strict luggage size and weight restrictions are exceeded. We felt it was worth it to pay more up-front with Czech Air so we could avoid this additional cost and stress. The first leg of the flight went fine — no weighing of luggage, no additional costs. (Our luggage is standard carry-on size.) During the second leg of the flight a very unsympathetic Czech Air employee in Budapest weighed our luggage carefully, claimed that we exceeded the weight limit by a couple of kg, and charged us 35 euros more PER BAG. Now we wish we would have chosen RyanAir as it ultimately would have been cheaper and at least RyanAir is more honest up-front about these extra charges associated with one’s luggage. As consumers, this felt to us like a bait-and-switch situation — not good."
Výhody: "The flight was deleted 40 minutes so I missed my flight to London/Boston. Now I have to pay $1,375 extra. Very disappointed. The personal at the airport was straight rude."
Výhody: "Good flight, on time"
Nevýhody: "No refreshments, not even plain water"
Výhody: "I'm very glad that Czech Air still plays Smetana when we land in Prague."
Výhody: "Cheap fare"
Nevýhody: "35 minutes delayed departure I was not able to change my seat eventhough the plane wasn’t full"
Výhody: "I had to cancel my flight and i liked that they helped in refunding the balance. The only thing that i think can be improved was at Prague international airport, Czech airlines took some long time to deliver my delayed luggage."
Výhody: "very quick flight"
Výhody: "Very friendly"
Nevýhody: "70 mins late which isn't too bad. It was really foggy & once aboard they did let us know why and apologized. Nice piloting too."
Výhody: "I finally got to Prague"
Nevýhody: "Delayed boarding and the crew in Porto airport didn't even say anything. The lines for check in were non existent and people just got in however. No one from czech airlines helping out to organize anything."
Výhody: "The flight was fine"
Nevýhody: "It was an hour late"
Výhody: "It is first time I used this airline. No luggage allowance and you need to pay for your luggage on board.during booking this airline did not mention it"
Nevýhody: "Extra payment for my one bag of 14 kg. No snack or food or tea during flight."
Výhody: "I booked a flight from paris to prague. When i tried to check in there was a misunderstanding over my luggage and the check in fee. When I tried to get an explanation as of why I had to pay a fee instead of explaining and trying to be helpful the staff simply said I can take my luggage back and go. Nothing about trying to solve the problem. Never had I experienced such rudeness!!! I will never fly czech airlines again and will not recommend to anyone else"
Nevýhody: "As above"
Nevýhody: "The crew's English was quite bad, and I wasn't aware that we'd have to pay for our checked luggage, as well as refreshments. Also, our flight was incredibly late leaving BHX."
Výhody: "On time"
Nevýhody: "We arrived and plane stopped at one terminal to have to walk down 2 flights of stairs to a bus to go to another terminal to go through passport control. It was raining which did not help either"
Výhody: "Decently comfortable seat for the plane size."
Nevýhody: "It was a long time before take off with no communication about flight departure status with guests; no explanation was given for the delay which was over an hour."
Výhody: "- Crew was polite and helpful, which was surprising given the disaster zone left throughout the cabin by my fellow passengers. Kudos to the crew for being for more patient than I think I could have been."
Nevýhody: "- Ended up with the last row of seats. Did not realize that they were so small. As a 6' guy with a tall fiancee, it was pretty rough for 9 hours, especially when the lady in front of me leaned back and the movie screen was right in my face. - Food was okay, but the little breakfast sausages definitely had some gristle and tough bits."
Výhody: "All in all the flight was OK, but have to pay for a 14 kg. bag...:-( 35 euro.."
Nevýhody: "- have to pay for a 14 kg. bag...:-( 35 euro.. - I understand that companies need to save but not to offer even a glas of water, that I can not understand, include it in the price of the ticket. The ticket was 130 euro, so it was not low low cost... This is not human."
Nevýhody: "The staff were very slow and rude when I checked in on Friday July 21. I had to pay to check a bag and the credit card machine was not working at the counter. So myself and others had to goto another and this person was very rude and unpleasant. Her machine also was not working and was told to go downstairs to the ATM snd get cash. Which I didn't need and would be charged a fee. Finally my card worked (others were less fortunate). Still the person took forever and was making copies of card numbers on carbon paper I believe to show payment proof. I was uncomfortable with this from a card security perspective and asked her about this. She said it was none of my business and why do I care. I fly many places and this is the worst service I have ever received by an airline. I am also a very friendly person and understand when things can be challenging but this staff of 3 was aweful."
Výhody: "This is a quick, simple yrhing was fine, nothing amazing, nothing terrible"
Nevýhody: "Slight delay - a little annoying that no sense of how long it would be (it ended up being just under half an hour)"
Nevýhody: "Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later."
Výhody: "Very comfortable flight."
Nevýhody: "Neither credit card worked with their technology, but a kind follow passenger bailed me out."
Nevýhody: "Didn't open the counter until 2hrs before flight, wasted time waiting instead of going to business lounge. Kayak didn't advise about cost of checked luggage at reservation time. Not totally unexpected but irritating (blaming kayak here rather than czech airlines)"
Nevýhody: "I misconnexted and no one at their ticket counter would help me with 35 minutes before departure. Had to buy another ticket."
Výhody: "They do the job of getting you from point A to point B. But that's all you get."
Nevýhody: "Teeny tiny seat spaces. I'm 5'10" and 130 lb, and there was barely any room to shift around in my seat. It was only an hour and a half flight, but still, it sucked. Flight attendants were fine; not nice, not mean. No free drinks. No entertainment. Blah."
Výhody: "I bought a full fare ticket of Czech airlines and got two low cost operators which did not backup the full fare price. Flight should I use a standard air line and NOT a low cost one. Flight should include food, entertainment media, drink (soft), power for charging, etc. Flight should include high quality staff and SPACE for legs (nor extra, just normal space) Actually this was sold as Czech airline flight with Czech airlines flight code. I feel I have been cheated."
Nevýhody: "See above."
Výhody: "Czech Airlines indeed was really helpful when solving our problem as we book our flight through VAYAMA site leaving on Friday and returning Sunday, then our flight got changed from Friday to Saturday which was not what we book on the first time, so we call VAYAMA support and they were not helpful at all, so we gave it a try calling Czech Airlines and they were super helpful and were able to put us in another flight coming back Sunday. Also booking through VAYAMA a normal fare got us with big surprise at the airport that we did not have a bag included to be document. We could not find any information regarding this on the booking confirmation or on their site and we did pay a fare that according to Czech Airlines lines includes a documented bag. It was not a low cost flight. my recommendation is book through another agency or directly on the airline site to avoid this type of problems."
Nevýhody: "VAYAMA support and the big change on the flight."
Nevýhody: "They were not so friendly There was not any option tof pay online for me and the cland crew was not friendly at all"
Výhody: "Ground crew in Barcelona was terrible. Sat at the boarding pass gate until 10 minutes pass scheduled take off time. No airline personnel ever showed up at the gate. Found out about gate change and one hour delayed flight from the schedule board. Went to new gate and complained to hound personnel about no one at assigned gate. They really did not seem to care and said listen to pa announcements. Ten minutes later we heard the first pa anouncement."
Výhody: "Flight was on time"
Nevýhody: "I tried to check in and was standing there and both agents just sat and talked to one another and ignored me. I had to walk up to the counter and ask if I could check in as I was 2 hours early. They said to check back in a few minutes , not sure why they couldn;t just check me in ? I guess they didn't feel like working. Second, when I did check in, they charged me $40 extra euro for not checking my bag in online which I explained I was never prompted to check in a bag online. They still charged me so I plan to dispute it. Than third, no drinks on the entire flight, not even water ,really ???? That is unheard of. Fourth, the flight attendant wakes me up to tell me I need to put my window blind up for landing. Again, I have never heard of a requirement that all blinds be up in order to land ? I was exhausted after flying for over 24 hours from CA to Prague and it was really annoying to be woken up for that. Lastly, it took my bag like 45 minutes to come off the belt. Again, it has never taken that long on any other airline, it stressed me out cause I was beginning to think my bag got lost. It finally showed after almost everyone on the flight had already gotten their bags. Never using Czech Airlines again."
Výhody: "The cabin crew and communication of the flight. The attendant offered to stow our bag which did not fit in the overhead compartment and there was no room in the plane luggage area."
Výhody: "Friendly staff, comfortable seats"
Nevýhody: "All good"
Nevýhody: "At check in we were told of a 15 kg bag limit. I am sure I checked this in the Kayak site at purchase time and this was not specified."
Nevýhody: "Not any instructions as where to go for smart wings Long lines and we thought weren't going to mak flight Not enough SW representative Once on the flight it was fine"
Výhody: "Stuff happens, we all know that. But on this particular flight on Czech Airlines, everything happened. Just a terrible experience. Flight was delayed 2 hours, no explanation was given. Communication with attendants was non existant and cold mannered. Nothing was attempted to be done to appease the unsatisfaction of the customers (i.e. free snacks?), flight turbulence was non-stop, baggage claim wait was roughly 45 minutes. What more can I say? Just horrible."
Nevýhody: "I didn't like anything at all. Will never book with Czech Airlines again!"
Výhody: "Got us there safely"
Nevýhody: "The plane was delayed by 45 minutes but we could not get any information. I had a temporary frequent flyer card but the system would not take it to apply the benefits. All refreshments cost money. Water for 3 EUR. Limited luggage."
Výhody: "Airport and flight crew were friendly."
Nevýhody: "Our flight from Pisa to Prague was cancelled. After hours on the phone and Internet, we found an alternative. We had to drive from Pisa to Bologna to get a flight, then had to pay extra for our luggage. The plane was a smallish prop, very tight seating. There were no refreshments unless you wanted to buy something. Luckily it is only a 11/2 hour flight."
Výhody: "Not much"
Nevýhody: "Bumpy and unsafe feeling ride in a tiny turbo prop plane that I did not buy a ticket for (I double checked plane type when buying my ticket). Snacks were available for hefty euro price. Weight limit for baggage was also very low, and did not reflect information on company website. What a hassle."
It took 50 minutes to get through the bag drop queue. Only 1 staff member checking boarding passes and ID. No point having 14 bag drop machines when the bottleneck is the ID Check.
Výhody: "The size of hand luggage"
Výhody: "The flight was short"
Nevýhody: "My seat was sagging in from use. And some men were standing in the aisle, talking loudly and laughing while I was trying to nap. The staff did nothing about it."
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Nevýhody: "I was disappointed that I had to check my bag. The was carry on friendly and I would have fit it easily into the overhead while fitting my other personal item below. I also missed my flight to Berlin so I wasn’t very happy to begin with. An extra 200 dollars later and I was on the next flight to Berlin."
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Nevýhody: "A hot breakfast"
Výhody: "Crew bright polite and friendly. Professional"
Nevýhody: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Výhody: "Boarding flowed well. Good flight, helpful staff."
Nevýhody: "Left a little late but made good time. A positive experience."
Výhody: "Travel on time"
Nevýhody: "Boarding was a mess, we rather to wait and be the last, it took more than 1 hour the boarding process with not that many passengers"
Výhody: "The staff were very informative."
Nevýhody: "Spacious cabins would help us it can feel claustrophobic"
Nevýhody: "Accent and descent were extremely fast and caused ears extreme pain."
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "Nothing, staff didnt even attempt to help me once i eventually for the gate for easyjet and the gate had closed (due to staff telling me to go to departures after showing that i didnt have a boarding pass)"
Nevýhody: "The lack of help recieved by staff throughout the airport to help me get to the correct gate. After 30 mins of asking different staff where to go and what i needed to do to get on the flight the gate for my flight was then closed which has caused me to pay for an extra flight. Due to this i will be requesting a full refund on the first flight."
Výhody: "Quick flight."
Nevýhody: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Nevýhody: "Ridiculously hot in the airplane before departing"
Výhody: "All good"
Výhody: "Started boarding in plenty of time. Bus to plane. On time. Easy. Friendly. Check in at Marco Polo a bit confusing with self service but once we figured it out it was good. Didn’t try food and no entertainment on a one hour flight-not needed."
Výhody: "The crew were good. Friendly and worked hard throughout the flight."
Nevýhody: "Check in at Antalya was late opening, very disorganised and seemed incapable of dealing with what is a relatively small aircraft. Not easyjet’s fault, but Antalya is very poor, very much like the Greek island airports. Flight was a about 2 hours late."
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Výhody: "Did not take this flight. Had to pay 89 Euros extra to change the flight because we were given the wrong flight number when it was booked and printed out. The printout read 3:45 pm as the leaving time, but the flight number printed was for the 10:10 am flight."
Nevýhody: "We had to pay 89 euros to take the flight we originally book. We sustained a lot of stress as I engaged in a chat session and had to place several phone call to solve the problem."
Nevýhody: "We were three and a quarter hours delayed"
Nevýhody: "Went to the wrong airport, Kayak is so confusing that when I booked my flight I booked it at the wrong airport."
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Nevýhody: "Enourmous queues at immigration again with excuses of 7 planes arriving."
Nevýhody: "Boarding process was chaotic. One staff trying to do the boarding as well as arrival!"
Výhody: "S'est bon prix et très intéressant"
Nevýhody: "Beaucoup de faciliter et très bien organisé. Je vous souhaite succès et plus de développement dans vos programmes."
Výhody: "Touching down at Gatwick"
Nevýhody: "Being packed like sardines Being charged for everything"
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "Pilot telling very clear about flight , timing,"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Nevýhody: "The airport staff clueless. The flight attendents were terrible, one guy wouldn't stop talking about himself and how great he was. the plane was cramped and smelled."
Výhody: "This was a one-hour flight from Catania, Sicily, to Naples. Boarding the plane, takeoff and landing all typical of flying these days. No food, water or entertainment was offered, typical on short flights, but we and our baggage arrived on time."
Nevýhody: "Fortunately we'd arrived quite early to check in. We had acquired an additional bag to check in. I knew it was 47 Euro and when it was our turn to approach the check-in person, I had my credit card ready with our passports and boarding passes. The woman seemed put out that we had another bag and after several minutes of conferring with a colleague and filling out a form, she gave me the form and my credit card and directed me to another area to pay the 47E. This was on the other end of the terminal and involved another queue, more discussion, finally paying and getting another form to take back to the first woman who finally processed our paperwork, printed the baggage tickets and sent them on their way. BTW, we travel fairly light. I had a 24-inch roller and a small daypack on my back. My wife started wity a carry-on roller and a small daypack, but now at the end of our two-week trip, with purchases she'd switched her carry-on to a 24-inch roller instead. If I'd known what an insane system Easy Jet has, at least at Catania, I'd have tried to add the extra bag online the day before."
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "As usual, a good experience in every way with easyJet."
Nevýhody: "Boarding area at Naples airport was a bit crowded."
Výhody: "Good communications from the Captain on the delay. Crew were great, very friendly and showed empathy with passengers who did not understand the security measures. The pilot made up some time on the way back."
Nevýhody: "Extra Security measures are necessary, but this delayed the flight and many passengers do not check to see what they are allowed to carry."
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Výhody: "rate & on time"
Nevýhody: "nothing to complain, you received what you paid for"