Nevýhody: "Very poor job . I had bad experiences."
Výhody: "The crew was attentive"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE"
Nevýhody: "NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Service, food, comfort, entertainment."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Nevýhody: "The entertainment system is old, not easy to use, and lacks features."
Výhody: "The cabin crews on Turkish work very hard. The food is well prepared ,"
Výhody: "Comfort Entertainment Friendly Staff"
Výhody: "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
Nevýhody: "Have yet to arrive"
Výhody: "Every thing. Food travel and crew"
Výhody: "Easy and intime boarding"
Nevýhody: "Need to include sea food in your menu"
Nevýhody: "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
Nevýhody: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "שום דבר"
Nevýhody: "No individual air vents to control temperature"
Nevýhody: "The layover was too long."
Výhody: "Food, entertainment, crew were all great"
Nevýhody: "Very cold in cabin"
Výhody: "Overall it was a smooth flight except for few minor issues."
Nevýhody: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "The seats had a decent amount of leg room."
Nevýhody: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Výhody: "Friendly Cabin crew Entertainment was above average."
Nevýhody: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "to hot, very hot!!!"
Výhody: "the food is great, very good multimedia system"
Nevýhody: "Check in late, rude staff, bad food"
Výhody: "Crew were very nice and professional."
Nevýhody: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Výhody: "Wonderful food and service and movies."
Nevýhody: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
Výhody: "I liked the service and the food."
Nevýhody: "It could have been on time flight."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Výhody: "Down to earth staff Great food Helpful staff"
Nevýhody: "Entertainment system"
Výhody: "Great service, wonderful food served with a smile always, reminded me of the service KLM used to have years ago, hot napkin, tasty food and small suprises, wine, drinks, and even a real fresh squeezed orange juice! the only not great, was the seat, narrow and not very confortable"
Výhody: "Always on time. The greatest meals, excellent food and they always give you a nice pocket with personal care stuff"
Výhody: "Movies and meals"
Výhody: "lots of leg room good food"
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "Usual faultless KLM experience"
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Nevýhody: "Flight got cancelled"
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Nevýhody: "Travelled business class and was ace experience"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "They considered my reguest of vegiterian food."
Nevýhody: "I have no complaints."
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Nevýhody: "Nothing special"
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "The seats seemed to have more space on this plane which was nice."
Nevýhody: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Everything excellent. Comfortable seats in business."
Nevýhody: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Really friendly staff. Great service"
Výhody: "Very friendly service!"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Very friendly staff"
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Nevýhody: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Výhody: "Cabin crew very pleasant"
Nevýhody: "Lost our bags, little sympathy from staff"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Usual professional and friendly service from my airline of choice for most destinations."
Výhody: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Výhody: "They were awesome."
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Nevýhody: "lack of meal options"
Výhody: "Wide selection of entertainment, food was good."
Nevýhody: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Nevýhody: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Service was good"
Výhody: "Staff, service"
Výhody: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Nothing to eat or drink was offered except water.
Výhody: "The crew and the flight from Bucharest to Istanbul"
Nevýhody: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Výhody: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Nevýhody: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Nevýhody: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Výhody: "Flawless process! Great customer service!"
Nevýhody: "Arrival of baggage on the carousel."
Výhody: "Crew was very good, professional"
Nevýhody: "You should look for a proper bread,better sandwich and a healthier desert."
Výhody: "seats were confortable"
Výhody: "as if we were at the beginning of aviation"
Výhody: "Flight left and arrived on time"
Nevýhody: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Nevýhody: "Everything was perfect!"
Výhody: "That I didn't get poisoned."
Nevýhody: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Výhody: "Great crew."
Nevýhody: "The flight was delayed and I almost missed my connecting flight."
Nevýhody: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Výhody: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Nevýhody: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Výhody: "Smooth flight, the staff was friendly."
Nevýhody: "10 minutes delay at departure."
Výhody: "Comfy seats"
Nevýhody: "Both flights were on time!!! Comfy economy seats"
Nevýhody: "40 minuets delay Bad food No intertatment"
Výhody: "Some us above"
Nevýhody: "No leg room between seats"
Výhody: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Výhody: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Nevýhody: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Výhody: "Everithing was ok!"
Nevýhody: "It was nothing wrong, I feel very well!"
Výhody: "On time, direct flight, friendly crew"
Výhody: "Flawless in spite of weather related delayed take off."
Nevýhody: "Terrible handling of a situation with a passenger with special needs."
Výhody: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
Nevýhody: "They should abolish passport control. Ridiculous!"
Nevýhody: "Lack of entertainment"
Výhody: "Staff was nice and accommodating. Comfortable plane."
Nevýhody: "The food, an omelet, was not very good. Slight delay with flight."
Výhody: "On time and quiet"
Výhody: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Výhody: "Friendly crew"
Nevýhody: "Long wait on the bus out to board the plane"
Výhody: "It was comfortable with good price."
Výhody: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Nevýhody: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Výhody: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Nevýhody: "No problems."
Nevýhody: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Výhody: "Flight didn't exist."
Výhody: "Check in was very efficient. The flight was on time. All the announcements were given in English and were very understandable. We were served a beverage and lunch!"
Nevýhody: "Not a lot of leg room which is typical of most flights these days."
Nevýhody: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"
Výhody: "Crew was great and food was good and plentiful despite being only a quick flight"
Výhody: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Nevýhody: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Výhody: "On time!"
Nevýhody: "No entertainment"
Výhody: "the crew on board was very nice and friendly , sitting was good"
Nevýhody: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"
Výhody: "The flights are announced once in the boarding area, but there is no announcement as to boarding. The signal to board is a flashing "boarding" sign in the departure lounge. At that moment everyone gets up and rushes to the line. Both priority and economy sections are boarded together. So, fastest runner wins. But it works. We boarded more quickly than any flight I've been on, and although boarding started 10 minutes later than scheduled, we departed exactly on time."
Výhody: "Staff was very greateous and attentive."
Nevýhody: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
Výhody: "Exactly on time to the minute Great sandwiches Clean new aircraft"
Výhody: "Quick Boarding, good food, decent comfort through the flight."
Nevýhody: "We were rushed to board, but there was a huge group that hadn't even boarded yet, so it was slightly annoying."
Nevýhody: "Late by 1 and 1/2 hours. For only a 1 hour flight"
Výhody: "the ladies from crew make our life very good, on that crowded plane, food was ok for a breakfast on the go"
Nevýhody: "nothing to do in 2 1/2 hours to fly, at least they can put a movie, what ever to watch something, because the planes are the old one which before go transatlantic, they have the tv's on the ceiling"
Výhody: "Return flight was with Turkish Airlines (ticket change) so the rating is intended for them"
Výhody: "Sandwiches and our choice of beverage on a flight lasting barely an hour were certainly welcome. The crew was very polite and as helpful as I needed them to be. Seat was comfortable and certainly adequate for the flight we took."
Nevýhody: "Standing on the bus that would eventually drive us all out to the airplane while we waited for several latecomers and, perhaps, some other unknown issues was not ideal."
They didnt let me do the check in online. That was terrible cause I was coming from another country,so I had to go oit the airport and go un again through controls. They Also made me pay more for my bag which was very light. And the personal was not so nice.
Výhody: "The flight experience was smooth!"
Nevýhody: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Nevýhody: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Nevýhody: "This flight is apparently consistently late"
Výhody: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Nevýhody: "More movies and TV shows please!"
Nevýhody: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Výhody: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Nevýhody: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Výhody: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Nevýhody: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Výhody: "Crew is fantastik,Dana is the best"
Nevýhody: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Výhody: "Pleasant staff, wonderful food, very pleasant flight"
Nevýhody: "Nothing, everything was very good"
Výhody: "I didn't get to my AirSerbia flight."
Nevýhody: "I didn't get to my AirSerbia flight."
Výhody: "Comfortable seats"
Nevýhody: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Výhody: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Nevýhody: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Výhody: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Nevýhody: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Výhody: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Nevýhody: "I almost died without watter due"
Výhody: "Nice service."
Nevýhody: "Small aircraft"
Nevýhody: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Výhody: "Departed and arrived on time despite boarding chaos."
Nevýhody: "What was that stuff they served us to eat?"
Výhody: "New plains, great crew, on time. Quick check in, great price."
Nevýhody: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Nevýhody: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Výhody: "No complaints"
Nevýhody: "Everything was OK"
Výhody: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Výhody: "Nothing. Rude staff. Horrible food and service."
Výhody: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Nevýhody: "No entertainment No food for vegetarians"
Výhody: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Nevýhody: "New sits are just uncomfortable, especially in the middle."
Nevýhody: "Not possible for online check-in"
Nevýhody: "Very very bad landing in split and i didn't find my luggage Mina"
Výhody: "Great. ON TIME!"
Nevýhody: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Výhody: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Nevýhody: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Výhody: "The staff was great"
Nevýhody: "The movies are outdated"
Výhody: "The tiny plane was smooth in the air. Crew was nice."
Nevýhody: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Nevýhody: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Výhody: "The food was good as always, the crew is nice."
Nevýhody: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Výhody: "On time, professional"
Nevýhody: "food could be better"
Výhody: "Food was very tasty. Staff was responsive and helpful."
Nevýhody: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Nevýhody: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Výhody: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Nevýhody: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Výhody: "Flight crew are nice, reasonable service during flight"
Nevýhody: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Výhody: "Flight crew are nice, reasonable service during flight"
Nevýhody: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Nevýhody: "Long Layovers"
Výhody: "Good food, skillful pilot"
Výhody: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Nevýhody: "Passengers were kept 3 hours in the plane during the impairment."
Výhody: "Service was very good"
Výhody: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Nevýhody: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Výhody: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Výhody: "Seats were good"
Výhody: "Nice seats, clean spacious airport, nice crew"
Nevýhody: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Výhody: "Departure and arrival were right on time."
Nevýhody: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Nevýhody: "One hour delay and baggage retrieval also took one hour"
Výhody: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Nevýhody: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Nevýhody: "We had were more than 3 hours late"
Výhody: "Comfortable and spacious seat allowed me to slee most of the flight!"
Výhody: "Nice crews. Flight was on time"
Nevýhody: "There is no instant noodle as in Suncafe (menu)"
Výhody: "smooth check in and boarding"
Výhody: "I like the competative rates and on time schedule."
Nevýhody: "Lost my luggages"
Výhody: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Nevýhody: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Výhody: "Short wait"
Nevýhody: "Not enough leg room"
Výhody: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Nevýhody: "Didn’t get to it"
Výhody: "The employee were professional and nice. Every thing went smooth"
Výhody: "Mostly everything was fine with the flight"
Nevýhody: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Výhody: "The lounge"
Nevýhody: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Výhody: "Fast amd easy flight"
Výhody: "Quik flight"
Nevýhody: "The fiod I requested from the menue was not available"
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Výhody: "Wonderful flight. Everything was Handled well by flight staff"
Nevýhody: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Výhody: "We got where we were going safely"
Nevýhody: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Nevýhody: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Výhody: "Staff was nice"
Nevýhody: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Výhody: "Cost was reasonable."
Nevýhody: "Often it has delays."
Nevýhody: "Delayed 35 minutes"
Výhody: "Good flight overall and crew good"
Nevýhody: "Left half hour late otherwise satisfied"
Výhody: "customer service in general.."
Výhody: "Plane was veryClean. On time. Staff were very frindly"
Výhody: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Výhody: "efficient boarding"
Nevýhody: "seat a bit worn out. luckily it was a short flight"
Výhody: "Everything perfect I Like the sun express"